Provider of agent performance solutions, SIVOX announced recently they have received a CRM Excellence Award for 2006 from Customer Inter@ction Solutions magazine for the SIVOX RealCall solution.

 

SIVOX RealCall allows agents to experience calls in a simulated environment and practice them in real-time. Through speech analytics, it also offers agents feedback for improving their skills.

 

The real-time coaching and training solution, according to Wade Baker, CEO of SIVOX can improve a contact center agents effectiveness and efficiency.

 

In a statement to the press Baker said, "Given that approximately two-thirds of contact center costs are agent-related, companies are demanding and increasingly implementing solutions that reduce agent cost and generate increased agent output."

 

Nadji Tehrani, founder and chairman of TMC commented, "SIVOX has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers."

 

The winners on the CRM Excellence Awards for 2006 will be published in Customer Inter@ction Solutions May and June issues.

 

For more please visit: www.sivox.com

 

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