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Agent Performance Overview

Contact center technology gets more effective all the time. But even with the influx of call recording, quality assurance and workforce management solutions there is still a human element to contact centers that needs careful monitoring and analysis. KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. With KnoahSoft’s Harmony suite of agent performance tools, service reps can be monitored in real time and information about customer interactions can be stored for the future. These solutions protect contact centers from "he/said, she/said" scenarios while providing data protection and security for the company. Information can also be organized into metrics and graphs for easy analysis and reporting. KnoahSoft equips contact centers with the tools needed to improve agent performance and deliver better customer service. Keep an eye on this space for the most recent news about agent performance solutions.

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