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Vembu Technologies Picks Ameyo Contact Center Solution

By David Delony, Contributing Writer

Contact center technology and omnichannel customer experience provider Ameyo has announced that Vembu Technologies has chosen Ameyo Contact Center technology for outbound dialing.

“Ameyo is simply superb for customer service. Its simple and user-friendly interface helps to increase the agent level productivity and efficiency,” Vembu Technologies senior engineer Manoj M said. “It plays a vital role in our company's new customer acquisition and is also gaining a good customer reputation.”

The India-based data protection, disaster recovery and CRM provider was previously using a PBX (News - Alert) system, but was having problems with voice quality. They also lacked reporting to monitor the performance of customer support and sales agents.

With a customer base of over 25,000 businesses and 4,000 partners worldwide, the existing solution was simply unacceptable.

The company searched for a new solution and found Ameyo. Ameyo Preview Dialer has proven very helpful to Vembu’s business, as the dialer automatically proposes the next number to call based on campaign settings. It gives agents control over who they’re going to call and lets them make or skip calls.

It integrates with Vembu’s existing CRM, automatically inputting its Customer Manager API without having to manually re-key any records.

By seeing who the system is planning to call next, agents can prepare by making notes on how best to take the call. When they’re ready, they can use the click-to-call button and be connected immediately.

Ameyo’s system also offers reporting. Supervisors can see which calls are made to whom, how many conversions, how many sales made and which calls failed.

Vembu isn’t the only one singing Ameyo’s praises. TMC (News - Alert) named the company as a 2015 CUSTOMER Contact Center Technology Award winner for the fourth year in a row, citing Ameyo’s flexible architecture and the reporting and analytics tool.

Gartner (News - Alert) also gave the company an honorable mention in its recent Magic Quadrant report.