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Drishti Delivers its CIM Solution to Synowledge

By Anuradha Shukla, TMCnet Contributor

Drishti has delivered its complete CIM solution to drug safety and IT services provider Synowledge. The AMEYO solution by Drishti is offering Synowledge all the required features to serve their clients efficiently.

Today, Synowledge provides drug safety, regulatory affairs as well as IT services to many pharmaceuticals, biotechnology and medical device companies.  Aiming to help manufacturers handle and uphold smooth operations of their business, the company searched for a scalable technology that could be customized according to their business needs. After evaluating other vendors and solutions in the market Synowledge chose AMEYO as its paramount technology to deliver better customer service to its global clients.

“We aim at offering outstanding IT services to our customers so as to assist them manage and maintain care free operation of their critical business applications,” said Arun S Komandoor, senior manager, IT, Synowledge, in a statement. “So that we could effectively execute our business operations and reach out to our customers, we were in the hunt of a technology that is robust, future proof and scalable.”

Designed to add value to the businesses, AMEYO, the flagship solution from Drishti paves way for a structured growth for its clients. The solution delivers several benefits such as significant increase in efficiency levels and reduction in operational costs. Additionally, Synowledge leverages the IVR and ACD features of the AMEYO solution to direct its customers to the required agents. This not only diminishes wait time but also uplifts agent productivity and improves customer satisfaction.

 “AMEYO by Drishti is a complete CIM solution, with features essential for the hassle-free functioning of our business. We have started with AMEYO and discovered it to be the apt solution enabling us in proceeding with our operations efficiently,” added Komandoor.

Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage business processes. The company was in news last month for collaborating with the Shiksha Sankalp Foundation (SSF) serving the underprivileged students.