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prairieFyre Software Completes Qualification for Contact Center for Microsoft Lync

By Amanda Ciccatelli, TMCnet Web Editor

Global business communication solutions company prairieFyre Software unveiled today that it has passed all tests required to become a qualified contact center solution provider for Microsoft (News - Alert) Lync 2010.

Deploying contact center solutions to more than 8,000 customers in over 70 countries, prairieFyre Software delivers business communication solutions for enterprise telephony, call center, and business process automation. It has created an affordable and feature-rich solution that for enterprises looking for a contact center designed to work with Lync Server 2010.

The Microsoft Lync ISV Qualification Program is for Microsoft Independent Software Vendors (ISVs) that have built solutions on top of Microsoft Lync 2010. The qualification program ensures that customers have seamless experiences with setup, support, and use of qualified telephony infrastructures and services with Microsoft's unified communications software, including Microsoft Lync Server 2010 and Microsoft Exchange Server 2010.

"Microsoft is excited that prairieFyre Software's Contact Center for Microsoft Lync has successfully completed the Microsoft Lync ISV Qualification Program," said BJ Haberkorn, group product marketing manager at Microsoft Corp, in a press release. "Our mutual customers can now take advantage of prairieFyre's innovative software-based approach to the contact center with the confidence that independent third-party testing provides."

prairieFyre's Contact Center for Microsoft Lync uses the voice telephony and unified communications capabilities of Lync 2010 and combines them with full-featured Automatic Call Distribution (ACD) and a modular suite of agent, supervisor, and management applications. On the desktop, agents use the prairieFyre Ignite toolbar which docks to the Lync 2010 client and provides an ACD soft phone with enterprise presence and feature-rich tabs containing real-time contact center information. With its tight interoperation with Lync and other back office Microsoft platforms like Microsoft Exchange and Active Directory, businesses are realizing a much quicker Return on Investment and IT administrators benefit from a familiar, unified infrastructure.

"We are proud to provide our channel partners and dealers with a qualified contact center solution for Microsoft Lync," said Todd Simons, Vice President of Business Development at prairieFyre Software, in a release. "Our Contact Center for Microsoft Lync has been winning awards since it became generally available, but it is this qualification from Microsoft that validates our heavy investment in Lync 2010 over the last two years."

Qualification testing was focused on the following areas: basic installation and operation, hardware and software performance monitoring, integration integrity, feature confirmation, phone integration, remote agent support, routing, instant messaging, and silent monitor/whisper/barge functionality. prairieFyre's Contact Center for Microsoft Lync solution successfully passed all of the required tests to become certified for the Microsoft Lync ISV Qualification.