911 Services

E911 Enable, a division of Connexon, recently enhanced safety and 911 Services for Wonderware. The technology company has employees and offices all across the United States, and implemented Avaya Communication Manager (ACM) to unify its communications network.

Wonderware, a global supplier of industrial automation and information software, is using centralized ACM version 5.2 for its central headquarters, plus four branch offices and 60 work-at-home/mobile employees across the United States. More than 650 of its employees are using about 1,129 IP phones with this deployment.

Wonderware wanted to simplify IP phone management for E911 purposes and searched for a solution that could route E911 calls to the appropriate Public Safety Answering Point (PSAP).

The company also wanted to provide granular location provisioning to quickly locate distressed callers in a multi-building campus environment and provide E911 support for work-at-home employees. The company, too, wanted to ensure that on-campus security officials are aware of 911 calls as they are placed.

After searching for solutions in the market, Wonderware deployed the 911 Enable (News - Alert) Emergency Gateway, Emergency Routing Service, and Desk Alert. These solutions have allowed it to automatically track IP phones on the network, route E911 calls to the appropriate PSAP for every company location, and enhance the level of location granularity at office locations.

These solutions also provide work-at-home employees with access to accurate E911 services, as well as instantaneously notify on-campus security staff of emergency calls as they are placed.

“911 Enable’s solution was simple and easy to set-up. Their knowledgeable and accessible professional services team went the extra mile to get our E911 solution operational in the shortest time frame possible,” said Dave Ochoa, telecommunications administrator for Wonderware. “We couldn’t have asked for a smoother implementation process.”

The 911 Enable’s enterprise solution is now in place, and due to this Wonderware can easily grow its business and have no worries about whether or not its employees can access E911 services in those rare times of crisis.