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911 Enable's Complete E911 Capabilities Bring ShoreTel Deployments Full Circle

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September 01, 2011

911 Enable's Complete E911 Capabilities Bring ShoreTel Deployments Full Circle


By Tammy Wolf, TMCnet Web Editor


IP phone systems and unified communications provider ShoreTel (News - Alert) helps organizations meet their E911 requirements through its set of inherent E911 features, including on-site security notification capabilities and the ability to manually configure a Caller Emergency Service Identification (CESID) to be paired with an outbound 911 call.


However, some organizations require additional, and necessary, components to make their E911 solution complete. That’s where 911 services expert 911 Enable (News - Alert) comes in with its unmatched E911 features to help organizations ensure their users have complete access to accurate and reliable E911 support in emergencies.

911 Enable’s IP-based solutions, next-generation E911 support, and highly experienced and professional team, meet the E911 needs of organizations with even the most demanding deployments. Its award-winning solutions, including the Emergency Routing Service and the Emergency Gateway (News - Alert), have passed ShoreTel interoperability certification testing to provide seamless E911 capabilities for ShoreTel deployments.

A hosted service ideal for organizations with locations spanning multiple Public Safety Answering Point (PSAP) jurisdictions, the Emergency Routing Service enables organizations to seamlessly connect users to PSAPs across the U.S. and Canada, delivering E911 calls and accurate location information to the dispatcher’s screen. It eliminates the necessity for regional PS-ALI accounts, dedicated trunks and local gateways, and also offers security desk notification capabilities.

Meanwhile, as an on-site appliance that automates E911 management tasks, the Emergency Gateway captures the locations of IP phones on the network to ensure caller location data is up to date. This, in turn, eradicates the need to perform manual CESID administration. Like the Emergency Routing Service, the Emergency Gateway offers a suite of security desk notification capabilities.

According to an infographic, ShoreTel’s system includes inherent E911 capabilities; however, the Emergency Routing Service and Emergency Gateway bring a deployed solution full circle for organizations looking to adhere to E911 regulations. As a member of the ShoreTel Innovation Network, 911 Enable is dedicated to performing regular product certifications to stay up-to-date with the newest ShoreTel technology.

To find out more about 911 Enable, visit the company at ITEXPO West 2011. To be held Sept. 13-15 in Austin, Texas, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit 911 Enable in booth #822. Don’t wait. Register now.

Stay in touch with everything happening at ITEXPO… follow us on Twitter.


Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Stefanie Mosca



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