911 Services

Many large organizations frequently deploy multiple clusters of Cisco Unified Communications (News - Alert) Manager (CUCM) in order to increase capacity and improve quality and reliability of their network. However, when these clusters concurrently run different versions of CUCM, the task of providing 911 services support for the entire network can turn out to be complicated and also very expensive.

This is a daunting challenge that often creeps up when organizations migrate to a recent release on a cluster-by-cluster basis. Due to these concerns, many have had to either upgrade their entire network at once or take on the risk of not providing employees with reliable 911 services.

EGW is an on-site appliance that simplifies 911 services management and delivers capabilities enterprises require, such as automatic tracking of IP hard, soft and wireless phones, and on-site security desk routing and notification. When 911 Enable’s Emergency Gateway (News - Alert) (EGW) is used, you eliminate this challenge, by providing seamless 911 services support for multiple clusters concurrently running different versions of CUCM. This lets the organization manage the network in a manner that best suits the unique needs of the deployment. 

In order to provide more value-added benefits, EGW also provides 911 services support for extension mobility cross-cluster, which permits a user to login to an IP phone at a visiting cluster and maintain the same appearance, features and capabilities as when logged in at one’s home cluster. This becomes extremely important as users become more mobile and require the ability to work at various locations.

For many enterprises, implementing multiple CUCM clusters is a common deployment scenario. As organizations upgrade to newer versions, EGW gives organizations the flexibility to upgrade on a cluster-by-cluster basis, while ensuring all users maintain access to reliable 911 services support.

Recently, 911 Enable and Avaya have come together to improve on-site 911 services and emergency response.