Delivering Reliable 911 Services with IP Telephony Solutions
By Mae Kowalke, TMCnet Contributor
Providers and users of IP telephony solutions stand to benefit in big ways by using this technology. One concern, though, is how to ensure that 911 services, usually referred to in this context as E911 (for “enhanced 911), are delivered consistently and reliably.
Connexon Telecom’s 911 Enable (News - Alert) division specializes in making sure that this very concern is addressed. The company offers solutions and information for the delivery of dependable 911 services using various IP-PBX (News - Alert) systems.
911 Enable recently launched a series of webinars about E911. Each webinar focuses on 911 services for a specific IP-PBX or unified communications (UC) system.
The webinar series provides “a complete view of E911 for IP telephony, including how to meet state and local E911 legislation, manage IP phone locations, and ensure proper routing of emergency calls to Public Safety Answering Points (PSAPs),” 911 Enable said in an Oct. 5 announcement.
911 Enable’s webinar series started with an overview session on Oct. 19, led by Technical Director Lev Deich, explaining what E911 is, how it works, what regulations must be met when using VoIP and UC solutions, and technologies currently available.
The second session in this webinar series, “E911 for Avaya IP Telephony,” is scheduled for today, Tuesday, Oct. 26 from 2 to 3 pm Eastern Standard Time. 911 Enable’s Deich will be joined by Avaya (News - Alert) E911 Product Manager Mark Fletcher to explain how Avaya IP telephony deployments are being combined 911 Enable’s offerings to deliver reliable 911 services.
More specifically, Deich and Fletcher will describe how 911 Enable integrated with three of Avaya’s products: Session Manager, IP Office, and Aura Communication Manager. The audience for this webinar: organizations that already use, or are planning to purchase Avaya telephony systems; Avaya sales engineers; and Avaya consultants, resellers and systems integrators.
Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. She has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor's degree in communications from Thomas Edison State College. To read more of her articles, please visit her columnist page. She also blogs for TMCnet here.
Edited by Patrick Barnard