| COMPANY |
PRODUCT |
CATEGORY |
| #-D |
3Com |
3Com NBX 100 Communications System |
IP-PBX |
Actuate |
eReporting
Suite 4 |
Web-based
personalized report generation |
Acxiom Corp. |
Acxiom Data Network version of InfoBase Profiler 1.0 |
sales/marketing automation software |
AltiGen Communications, Inc. |
AltiServe |
PC-PBX |
Altitude Software |
Easyphone 5.0 |
multi-channel call center solution |
Amcat |
Enterprise
5.5 |
blended
call center solution |
American Power Conversion |
MasterSwitch Plus |
remote power distribution unit |
Amtelco |
Infinity |
call
center hardware |
Andrea Electronics Corp. |
The Andrea Pentium Processor-based USB Microphone Array |
noise-reduction digital microphone |
Apex Voice Communications |
OmniVox
for Windows NT V. 3.2.2 |
application
generator |
Apropos Technology |
Apropos Version 4 |
multi-channel interaction solution |
Artisoft, Inc. |
TeleVantage
3.0 |
PC-PBX |
Aspect Communications |
Aspect Customer Relationship Portal |
multimedia customer contact portal |
Aspect Communications |
Aspect
Office |
small
to mid-sized ACD |
Atio Corp. |
CyberCall |
multi-channel interaction solution |
Austin Logistics Inc. |
CallTech |
dialing
platform |
AVT RightFax |
CommercePath 2.5 |
fax products |
Axiom Technology, Inc. |
AX6153
5U Compact Industrial Computer Chassis |
industrial
computer chassis |
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Blue Martini Software, Inc. |
Customer Interaction System V. 3.0 |
Web/call center customer interaction |
Blue Pumpkin Software, Inc. |
PrimeTime
Enterprise |
enterprise
workforce management |
Bluestone Software, Inc. |
Sapphire/Web |
e-commerce infrastructure |
Brightware, Inc. |
Knowledge
Packs |
e-mail
response templates |
BroadQuest, Inc. |
BroadQuest Customer Information Portal |
multimedia customer contact portal |
Brooktrout Software |
ActiveCall |
application
generator |
Buffalo International |
Object Telephony Server |
PC-based call center telephony server |
CallCenter Technology, Inc. |
Prism
2.2 |
monitoring/performance
measurement |
CCS TrexCom |
FirstLine Encore |
multimedia transaction processing |
CellIT |
CCPRO |
multi-channel
call center solution (ATM) |
CenterForce Technologies |
CenterForce Optimizer 5.4 |
dialing platform |
CenterForce Technologies |
CenterForce
Analyzer |
monitoring/performance
measurement |
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Centralized Marketing Company (CMC) |
Performance Maximization Training for Reps |
training products |
Cincom Systems, Inc. |
Encompass |
small
to mid-sized ACD/workflow automation |
Cintech |
Minuet 1.1 |
small to mid-sized ACD |
Clarify, Inc. |
eFrontOffice |
CRM
solution |
Compaq Computer Corp. |
NonStop Zero Latency Engine |
e-commerce infrastructure |
Comverse Infosys, Inc. |
OpenStorage |
logging
& recording |
CosmoCom |
Cosmocall Universe |
IP-based call center software |
Crystal Group, Inc. |
Data
Reach Extender Card |
desktop
accessories |
Data Race |
Be There! |
remote access |
Database Systems Corp. |
Telemation |
blended
call center solution |
Davox Corp. |
Ensemble |
blended call center solution |
Dialogic, An Intel Co. |
CT
Connect Call Routing Manager |
call
control/routing |
Dictaphone Corp. |
Freedom |
voice recording |
Digisoft Computers, Inc. |
Telescript
5.0 |
blended
call center solution |
Docent |
Docent Enterprise |
training products |
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to top] |
| E-L |
Edify Corp. |
Smart
Marketing and Relationship Management (SMART) Options |
sales/marketing
automation software |
eFusion |
eBridge Interactive Web Response (IWR) |
Web/call center customer interaction |
eGain Communications Corp. |
eGain
Live |
Web/call
center customer interaction |
EIS International |
Centenium XL |
blended call center solution |
Enterprise Messaging Services, Inc. |
itelfacsENVOY |
fax
products |
Envision Telephony, Inc. |
SoundByte Enterprise |
monitoring/performance Measurement |
eOn Communications Corp. (formerly BCS
Technologies) |
Intelligent
Announcement System (IAS) |
ACD
add-on |
Epicor Software Corp. |
Platinum ERA Business Performance Suite |
ERP software |
eShare Technologies |
NetAgent
Customer Interaction Center |
Web/call
center customer interaction |
Experian |
Visitor Insight |
e-commerce marketing |
Eyretel |
QualityCall |
logging
& recording |
FaceTime Communications |
FaceTime Message Exchange 3.0 |
instant messaging |
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Genesys Telecommunications Laboratories |
Internet
Contact Center |
Web-based
call center solution |
GN Netcom, Inc. |
HT-Two Headset Telephone |
headsets, integrated headset telephone |
GoldMine Software Corp. |
GoldMine
5.0 |
contact
management |
The Great Elk Co. |
Call Center for Visual Elk |
blended call center solution |
GWI Software |
GWI
Collaborative Front Office |
sales/marketing
automation software |
Hammer Technologies |
LoadBlaster |
testing |
Hello Direct, Inc. |
Cordless
XLT |
headsets,
cordless |
Hewlett-Packard |
HP Front Office |
CRM solution |
IBM |
Computer
Telephony Business Solutions Server |
PC-PBX |
ICS Advent |
Endeavor |
single-board computers |
IEX |
Agent
WebStation |
Web-based
workforce management module |
IMA (Information Management Associates) |
ChannelEDGE |
channel management software |
Intecom |
CallWise |
call
control/routing |
Interactive Intelligence, Inc. |
Enterprise Interaction Center 1.3 |
multi-channel call center solution |
Interactive Software |
e-FORCE |
enterprise
workforce management |
InterVoice-Brite |
OneVoice |
IVR platform |
Iwatsu |
ADIX
ACD |
automatic
call distributor |
Kana Communications |
Kana 4 |
e-mail management |
Knowlix Corp. |
iKnow
V. 4.5 |
help
desk |
Line-4 |
LiveTouch |
Web/call center customer interaction |
Lucent Technologies |
CRM
Central 2000 |
CRM
solution |
Lucent Technologies Messaging Solutions Group |
www.messenger |
Web-based messaging management |
Lucent Technologies, CRM Solutions |
Mosaix
Predictive Dialing System - V. 11.0 |
dialing
platform |
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| M-N |
MATRAnet, Inc. |
M>WebRetail 3.0 |
e-commerce hosting solution |
MCK Communications |
Branch
Office EXTender 6000 |
remote
access |
Mercom |
IntellAgents2000 |
logging & recording |
MessageMedia |
E-Survey |
e-mail
survey and analysis |
MetaSound |
WebCaster |
Web-based audio announcer |
Microlog |
uniQue |
Web-based
call center solution |
Mitel Corp. |
Call Center Commander |
multimedia call distributor |
MoonFire Corp. |
DialVision
4.0 |
Web-based
blended call center software |
Motive Communications, Inc. |
Motive Solo |
automated technical support |
Multima Corp. |
NetKeeper
Help Desk Captain Internet |
help
desk |
Mustang.com |
Mustang Message Center |
e-mail management |
NCR Corp. |
InterRelate+ |
channel
integration and personalization software |
NEC Corporate Networks Group |
NEAX2400 IMX Integrated Multimedia eXchange |
multi-channel call center solution |
Neuromedia, Inc. |
NeuroServer
2.0 |
automated,
online customer support |
NICE Systems |
NiceLog |
digital voice logging |
Noble Systems Corp. |
ATOMS |
blended
call center solution |
Nortel Networks |
Symposium Agent 1.1 |
Web-enabled call center |
Nortel Networks |
Symposium
Express Call Center |
call
center software for small call centers |
N-Soft |
Etrog |
computer telephony development platform |
Nuance |
Nuance
Verifier |
speaker
verification software |
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| O-P |
Octane Software, Inc. |
Octane 99 |
CRM solution |
Omtool, Ltd. |
Fax
Sr. 3.0 |
fax
products |
ON!contact Software Corp. |
Client Management Software (CMS) 4.0 |
CRM solution |
Onyx Software |
Onyx
Enterprise Portal |
multimedia
customer contact portal |
Oracle Corp. |
Oracle CRM 3i |
CRM solution |
OrderFusion |
Orders
of Magnitude 3.0 |
e-commerce
order management |
PakNetX Corp. |
PakNetX PNX Integrated Contact Center (ICC) |
multi-channel call center solution |
Parity Software |
VOS
7.0 |
application
generator |
Parlance Corp. |
Enterprise NameConnector |
speech recognition, directory search |
Pegasystems |
eCRM
Foundation Template |
CRM
solution |
Peregrine Systems, Inc. |
ServiceCenter 3.0 |
service desk |
Perimeter Technology |
Net-VU
Internet ACD |
Web/call
center integration |
Periphonics, A Nortel Networks Co. |
VPS/is |
voice processing/IVR |
Philip Speech Processing |
SpeechMania
99 |
speech
recognition platform |
Phonetic Systems, Inc. |
PhoneticOperator |
speech recognition, directory search |
Picazo Communications, Inc. |
VS1
Business Telephony System |
PC-PBX |
PipeLive.com |
PipeLive 3.0 |
Web/call center customer interaction |
Pipkins, Inc. |
WAVE
(Web Agent Viewing and Empowerment) |
Web-based
workforce management module |
Pivotal Corp. |
eRelationship 2 |
e-commerce CRM |
Plantronics, Inc. |
CS
10 Cordless Headset |
headsets,
cordless |
POINT Information Systems |
TeamPOINT |
CRM solution |
Praxon, Inc. |
Praxon
PDX (Phone Data eXchange) |
voice/data
switch |
Predictive Plus |
Center
Watch |
time
management software |
ProAmerica |
Connect-Care |
customer
support |
Pronexus |
VBVoice 4.0 |
application generator |
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| Q-S |
Quintus |
eContact
Suite |
CRM
solution |
Rackmaster Systems, Inc. |
Eclipse Fault Resilient Series Chassis |
industrial computer chassis |
RightNow Technologies |
Right
Now Web 3.0 |
customer
support |
RightPoint Software |
Real-Time eMarketing Suite 2.5 |
sales/marketing automation software |
Rockwell Electronic Commerce |
Call
Center Studio |
multi-channel
customer interaction system |
royalblue technologies |
royalblue ChangeManager-IT |
change management software |
Siebel Systems, Inc. |
Siebel
Call Center, release 99.5 |
Web-based
call center solution |
Siemens Information and Communication
Networks |
ResumeRouting CRM Suite |
CRM solution |
Siemens Information and Communication Networks |
Hicom
Xpress Workflow |
IP
contact center system |
Silknet Software, Inc. |
Silknet eCommerce |
e-commerce/customer service integration |
Simtrex |
Star
Trainer |
training |
Spanlink Communications, Inc. |
FastCall.commerce |
e-commerce call center software |
SpeechWorks International, Inc. |
SpeechWorks
5.0 |
speech
recognition platform |
Sphere Communications, Inc. |
Sphericall 2.2 |
ATM PBX |
StarVox |
StarGate
Server |
voice/data
switch |
SunDial Technologies |
SunDial Windows NT Predictive Dialer |
dialing platform |
Symantec Corp. |
ACT!
2000 |
contact
management |
Symon Communications, Inc. |
SYMON2000 |
real-time visual messaging |
Synchrony Communications, Inc. |
SYNCHRONY |
CRM
ASP |
Syntellect, Inc. |
Vista |
multi-channel call center platform |
Systems Modeling Corp. |
Arena
Call Center Edition 3.5 |
simulation |
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| T-Z |
Tadiran Telecommunications (Now ECI
Telecommunications) |
CoralSL |
PBX/ACD |
Taqua Systems, Inc. |
OCX
Telephony Toolbox |
switching
platform software tool |
TCS Management Group, Inc. |
TCS SeriesFive Interactive Agent |
workforce management |
Teknekron Infoswitch Corp. |
P&Q
Review |
monitoring/performance
measurement |
TelAthena Systems |
TelAthena S4V4 |
call center agent software |
TeleCommute Solutions, Inc. |
NetWorX |
remote
access |
Telephony@Work |
CallCenter@nywhere |
multi-channel call center solution |
Teloquent Communications |
Web
Call Center 2.0 |
multimedia
customer contact portal |
Telrad |
Agent-C |
call center software for small call centers |
Teltone |
Telephony
Line Emulator |
testing |
Tioga Systems, Inc. |
Healing System 2.0 |
automated technical support |
Tundo Corp. |
Boundless
Call Center |
network-based
contact center system |
Ulysses Corp. |
1-800-FOR-SERVICE |
training |
Unisys Corp. |
Unisys
e-@ction Natural Language Speech Assistant 4.0 |
speech
recognition, application development toolkit |
Virtual Hold Technologies |
Virtual Hold |
ACD add-on |
Vocalcom |
Herms
Pro |
multi-channel
call center solution |
VocalTec Communications Ltd. |
Surf&Call Center |
Web-based call center solution |
Vodavi Communications Systems |
Discovery
ACD |
automatic
call distributor |
VXI Corp. |
Bear 35 |
headsets |
WebLine Communications Corp. (Now Cisco) |
WebLine
Customer Interaction Suite (Cisco Customer Interaction Suite) |
Web/call
center customer interaction |
White Pine Software |
CU-SeeMe Web |
interactive video Web communication |
Witness Systems, Inc. |
Performance
Analyzer |
monitoring/performance
measurement |
Xantel Corp. |
Connex 80/20 PCD |
ACD |
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