Issue: October 1996
The original and most authoritative source on inbound, outbound and customer
Call Center NEWS
Presenting comprehensive monthly information to help build profits for every type of
- Proven marketing strategies: Database marketing/list selection and effective techniques
for business-to-business and business-to-consumer
- Cost-effective technology: ACDs, predictive dialers, computer telephony integration
(CTI), contact management software and more.
- Powerful sales techniques: Unique approaches for telemarketing pros
- Money-saving ideas: Outsourcing to telemarketing service agencies
- Hiring smarter: Selecting, motivating and compensating the right people
- The Annual Buyer's Guide: Definitive listings of over 1,200 industry suppliers.
Creating a standard of excellence with recognition of outstanding industry
- Top 50 Inbound & Top 50 Outbound : The annual ranking of the companies
by billable minutes of long-distance service
- Rising Stars: The Fastest Growing Telemarketing Companies: Spotlights the the
largest annual percentage growth rate of developing, mid-size and large firms.
- MVP Quality Awards Salutes the outstanding quality practices of an elite group of
call centers: the "Malcolm Baldrige " of the telemarketing industry
- Proud sponsor of TCCS, the industry's leading conference & exhibition.