September 1997
New Products...
Internet and Help Desk Products...
CTI Products...
Expansions...
Happenings...
Strategic Alliances...
Mergers and Acquisitions...
International News...
People...
American International Facsimile Products (AIFP) has announced
Messaging Connector™, which facilitates the delivery of fax documents from
MAPI-compliant e-mail packages. Users are able to send both fax and e- mail messages,
including attachments, from virtually any desktop application. Users also receive inbound
faxes at their desktop in the same way they receive inbound e-mail and can route, forward,
print and copy them. For more information, contact Dale Paulin at 503-968-9690 or at [email protected].
AVA Technology hasannounced the INTRO™, a voice processing
sys-tem designed specifically for price- con-scious first-time buyers and small
businesses. It incorporates an automated attendant and voice mail features, as well as DSP
technology. Available in both 2- and 4-port configuration, the PC-based INTRO comes
standard with a 2-year warranty, 100 mailboxes, 40 hours of message storage and a modem
for remote administration and diagnostics. For more information, con-tact Karen Clough at
800-488-8840, ext. 136 or see www.avatech.com.
Cornerstone Imaging, Inc. has announced three new Image Care SM
customer service programs designed to reduce downtime at computer work- stations. The
programs are Image Care Standard, Plus and Onsite — they give customers the
flexibility to choose the level of service that best complements their business. For more
information, contact Molly McCarthy at 408-325-3380 or see www.corimage.com.
DataTel Services has introduced CampaignPro™, a service
designed to allow marketers to analyze pre-, mid-and post-campaign elements in their
databases in order to develop predictive models using data mining for acquisition and
retention. For more information, contact Steve Palladino at 415-536-6233 or at [email protected].
Datum Filing Systems, Inc. has introduced the TrakSlider™, a
mobile, high-density filing system. Systems feature two, three or four rows of shelving
positioned one in front of another. The rear sections are stationary while the other
sections are mounted to a rolling carriage which moves from side-to-side on tracks. Access
to the material stored in the rear is accomplished by sliding the front sections to either
side. For more information, call 800-345-4641.
Ericsson Enterprise Networks has announced ITeM™ (Integrated
Tele-Management System), which allows control and management of many telecommunications
resources through a GUI. This system uses relational Oracle databases and runs on Windows
NT, providing multi-user, multitasking operations in real-time than can be performed from
any terminal connected to the LAN. Ericsson has also announced Consono � Complete™,
a turnkey solution that allows business customers to maintain a state-of-the-art voice
communication system without a large capital investment. It is designed as a partnership
between Ericsson and business customers where Ericsson takes full responsibility for the
design, acquistion, financing and disposition of both the hardware and software, allowing
the customers to focus on their primary business goals. For more information, call
800-444-ERIC or see www.enternet-us.com.
Ex/Bar Associates have introduced the STS Secure Telephone System
for PBX, Centrex and some key system applications. The STS has circuitry to prevent the
use of the internal telephone system as a transmission path to remote covert listening
devices. The technology was developed for the State Department and U.S. embassies. For
more information, contact Ray Schuessler at 714-474-2234.
FaxNet has announced Send & Forget Fax, a bundled service of
FaxNet’s long-distance service. With Send & Forget Fax, when a busy signal is
encountered, the fax is automatically received and stored in the FaxNet network. Then,
when the intended fax machine is no longer busy, the stored document is sent and a
confirmation report is printed. For more information, contact 800-4FAXNET or see www.faxnet.net.
Group 1 Software has released a new Customer Segmentor module for
MODEL 1 predictive modeling systems. Customer Segmentor is designed to allow marketers to
identify clusters of customers that are alike based on purchasing behavior, demographics,
geography or other data. It provides a ranked list of differentiating characteris-tics by
segment. For more information, contact Suzanne Porter-Kuchay at 800- 368-5806, ext. 341.
Mayline Group hasannounced KeyRight™ Comfort Rest, a soft arm
support that clamps onto nearly any work surface and supports the forearm rather than the
wrist. The KeyRight is height adjustable, up to 2-1/2” above the work surface and
features positive and negative tilt, no-tools attachment and is available in two widths
— 22” standard keyboard and a 27” model. For more information, contact
Cherie Jashinsky at 414- 457-5537, ext. 403.
Nitsuko America has released version 3.07.18 (Group 3) for its 384i
telephone system. The release enhances the system with message center keys, E911
capability, numerous ACD enhancements, verifiable account codes, Nitsuko 900 cordless
tele-phones and inDepth software support. The Nitsuko 900 is completely digital and
utilizes 900 MHz spread spectrum technology and supports a number of the standard 384i
features. The inDepth software allows call center supervisors to monitor agents through a
PC: to view calls in queue, agents in and out of service, grade of service, etc. inDepth+
provides flexible real-time, flexible reports, multiple positions, multiple wall boards,
multiple real-time screens, 15 historical report option as well as others. For more
information, contact Mark Fusco at 203-926-5498.
Ontario Systems Corporation has introduced FACS Vision™, a
soft-ware solution that allows users to conduct performance analyses, moni-oring
functions, reporting functions, remote host integration and document management. There are
currently six FACS Vision modules which can be purchased together or separately. For more
information, contact Jeffrey S. Imel at 800-283- 3227 or at [email protected].
Perimeter Technology has announced Version 37.1 for its
Centrex-based VU-ACD™/100 Management Information System for Automatic Call
Distribution. The VU-ACD™/100 interprets the call event data sent over the DMS-100
link and offers information on real-time operating, historical reporting and data
archiving, and ACD load management access; color graphic displays and reports provide
levels of agent and group data. VU-ACD™/100 now supports up to 4,000 active agents,
20 DMS links and 96 remote supervisor terminals. New features also include: automatic
agent position assignment, multiple FMS connections, French-Canadian program screens,
automatic tape loader and enhanced LAN compatibility to support Windows 95/NT 4.0. For
more information, contact Hillary L. Sprey at 603-645-1616, ext. 363.
PowerCerv Corporation has released ADAPTlication version 6.1, which
addresses the need for managing the complete customer lifecycle. Web-based features and
automatic faxing capabilities are among the enhancements that have been added. For more
information, contact Bernie Borges at 813-226-2600, ext. 1008 or see www.powerserv.com.
Sales Technologies Marketing Services has announced Market-Express,
a software solution that is desgined to give clients the power to generate and control the
production of personalized mailing from remote locations on demand. When users transmit
requests from their PC, Sales Technologies’ central facility receives the data and
handles the processing, printing, enclosures and mailing within 24 hours. For more
information, con-tact Pamela Pennewell at 610-408- 2866.
Syntellect Inc. has launched the VocalPoint SpeechReco Server, a
Windows NT-based speech recognition system that addresses the need for offloading the
processing power needed for advanced speech recogni- tion from existing call center
equip-ment to one or more separate servers. For additional flexibility, single or
mul-tiple SpeechReco Servers can be con-figured to run with one or several VocalPoint IVR
servers. The new sys-tem is compatible with SYNthesizer, the company’s graphical
application development environment. For more information, contact Ann Conrad at
800-347-9907, ext. 7313 or see www.syntellec.com.
Toshiba America Information Systems, Inc., Telecommunication
Systems Division has introduced the Strata Call Center Viewer, a PC application that
provides cost-effective real-time displays of ACD activities. The Viewer is a
Windows-based application that displays the number of calls in queue, longest call
waiting, number of agents logged-in, number of agents busy, number of agents available,
number of agents unavailable, individual agent status and status times. As a Windows 95
application the Viewer runs concurrent with other applications and a configurable Title
Bar display to provide quick access to the data. For more information, contact JoAnn
Tazumi at 714- 583-3714 or seetelecom.toshi-ba.com.
Wenn/Soft has announced Release 3.2 of its Service Management
Series. The Service Monitor has been redesigned, making it easier to view service call
status and better manage a service operation. Messaging capapilities have been refined and
include a mass renew function, allowing a user to renew all maintenance con-tracts
expiring within a designated date range. The new release also enables Internet
capabilities so that customers may view service work order history and check work order
status via the Internet. For more information, contact Teri Comins at 414- 821-4100 or see
www.wennsoft.com.
Witness Systems, Inc. has announced expanded functionality to its WITNESS™
voice and data monitoring solutions for call centers. Enhanced security features, allowing
managers and administrators to designate on an individual basis who can view, modify
and/or delete files saved from monitoring sessions, are now available in a GUI, which
pro-vides access to multiple levels of security from a central template. A Control Console
provides a single point of contact which can be used as a global back-end to access
multi-ple databases by logging into the application once, rather than multiple times from
different databases. For more information, contact Ryan Hollenbeck at 770-754-1962 or at [email protected].
Back to the top
Cable & Wireless, Inc. has released SureCom™ WebServices,
a messaging service that packages fax and e-mail broadcasting, list management, electronic
forms management, fax mailboxes and online status checking into a single, seamless
Web-accessible offering. Operating in con-junction with Netscape Enterprise Server™
and Netscape Navigator™, WebServices uses Web technology to make the simultaneous
transmission and collection of mission-critical fax and e-mail messages more manage-able.
WebServices allows online access to all SureCom messaging solutions. For more information,
con-tact Katy O’Keefe at 703-734-4474 or at katy.o’[email protected].
DKSystems Inc. has announced the new versions of
DKHelpDesk™, DKSupportManager™ and OnTrack for Training � . DKHelpDesk 2.1
incorporates Inference Corp.’s CBR Express and CasePoint case-based reasoning search
engine and author-ing tool. The new release also integrates with the user’s existing
phone switch, IVR or ACD systems. DKSupportManager 2.0 helps users monitor an external
support center’s activities from call management and tracking to problem resolution.
OnTrack for Training 4.2 manages all aspects of an internal or external train-ing
administration department. For more information, contact Kierith Ferrara-Kurth at
312-645-4347 or at [email protected].
IBM Global Services has announced IBM Help Desk
Integration Services (HDIS), which provide assessment, planning and design, integration
and remote support services. The HDIS offering is designed to help customers: identify and
define help desk requirements through onsite assessment; plan and design a help desk;
integrate telephony, network and systems management applications to provide a single point
of response for the help desk; tailor the help desk application and interfaces to suit the
help desk IT environment; install the help desk support systems and help ensure production
readiness; and train staff to use, administer and tailor help desk tools. For more
information, call 800-426-4968 or see www.ibm.com/asus.
Interliant has announced the beta release of the
Web component of its SaleSpace project, a series of net- work- based sales automation
solutions designed to meet the needs of field sales forces with small to medium-sized
companies. SaleSpace for the Web provides an online one-stop shop for sales automation and
enables customers to test and deploy Web-based sales automation applications. For more
information, contact Shala Phillips at 713-650-6522, ext. 2224 or at [email protected].
Marketing Information Systems, Inc. has introduced
MSM/Inet, a plug-in application for its MSM/400 soft- ware for the IBM AS/400 that is
designed to unite the sales and marketing functionality of MSM with the connectivity and
information retrieval capabilities of the Internet. With MSM/Inet, MSM/400 users can now
develop Web pages that capture lead and customer information directly into their MSM/400
database. For more information, call 800-243-3885 or see www.msmsys.com.
UniTerra Telecommunications, Inc. has announced a
new service — Web Page Fax on Demand. Web page owners place a link to UniTerra on
their pages. Visitors complete UniTerra’s request form, and the Web pages are sent to
their fax machines. This service also provides Website owners an opportunity to qualify
their visitors before faxing them important Web page or Internet information: passcodes,
valid e-mail addresses or phone numbers may be required before transmission. Web pages can
also be made available for fax through phone requests. For more information, contact
Andrew Barnes at 773-777- 2137 or see www.uniterra.com.
The Vantive Corporation has announced it plans to
integrate Intel’s Desktop Integrator Technology with Vantive’s call-tracking
problem management software. This integration is designed to allow first-line support
analysts using Vantive’s HelpDesk access to information about the caller’s
desktop system like current hardware and software components when the caller’s
desktop PC is configured with management agents compatible with Intel LANDesk � products.
For more information, contact Lisa Schulke at 408-982-5700 or at [email protected].
BoxTop Interactive has announced iVisit™, a
multiparty video chat application that does not require a reflector, central server or
other special hardware. It is supported by Windows 95/NT and Mac OS8. iVisit is designed
to function independently of Web browsers and can be used to connect across service
providers. With iVisit client software, a camera and an Internet or network connection,
the user can share video, audio and text in real-time with any number of online users from
the desktop computer. For more information, contact Paul Schmidman at 310-235-3917 or at [email protected].
Cleveland Computer Telephony Inc. has announced
the TechTime Card IVR Platform, a system designed to provide real-time data on a
distributed workforce. User-configurable options include: time clock information, ID
numbers, work order numbers, customer numbers, inventory or sup-ply information and
passwords. Using a touchtone phone, users can punch-in or out, or enter information on a
specific function they are performing from a remote location. The system uses Windows NT
4.0. For more information, contact Mary Kelly at 216-835- 2500, ext. 135.
Dialogic Corporation has introduced
CT-Connect™ 2.0, available for Windows NT and SCO UnixWare. With Version 2.0,
developers can create true client/server-based CTI systems within a single operating
environment. CT-Connect supports call control and monitoring through links to many
telephone switches. The server software implements the necessary communication protocols
to work with each switch’s CTI links, maps the differing protocols and messages to a
common CSTA-based call and information model and man-ages the flow of telephony service
requests and status messages between the server and multiple con- current application
systems. Dialogic has also announced support for Sun Microsystem’s new PCI I/O-based
Ultra 30™ workstations. For more information, contact Kathryn Lancioni at
973-993-3000, ext. 6320 or at [email protected].
Iwatsu America, Inc. has announced the release of
KwikLink, a TAPI-compliant ADIX PC telephone for Windows 95. It combines the processing
power of the user’s personal information manager software with the call-processing
power of the ADIX digital telephone system. KwikLink users may access ADIX features like
transfer, conference, abandon call record retrieval and conversa-tion record to voice mail
by pointing and clicking. Screen pops, contact lists and call logs are managed by the PIM
operating in unison with KwikLink. For more information, con-tact Michael Marchioni at
201-935- 8580 or see www.iwatsu.com
KONEXX has announced DWIatt (Digital Wall
Interface) for use with Lucent telephone systems. The DWI allows the use of analog devices
over digital telephone lines. For more information, call 800-275-6354 or see www.konexx.com
TTSI has announced the T2 Programmable Mulitasking
Keyboard, an object-linked component that utilizes CTI technology and ISDN in an ACD
environment. T2 is an open, plug-and-play intercomponent that can be integrated into any
Windows environment. It allows operators to answer calls, access data, look up customers
and initiate other queries. For more information, contact Ray Pabon at 908-563-6600
Business Response Inc. has established a marketing
intelligence division, which will provide clients with such services as customer
profiling, database analysis, quantitative and qualitative research. The new division will
employ eight people.
Ensing, Inc. has opened its second building on
Highway 41 south of Dunnellon, Florida. This expansion brings Ensing from one
5,000-square-foot facility to a complex of over 11,000-square-feet. Ensing buys, sells and
services Nortel MCS telecommu-nications products exclusively.
The International Data Response Corporation (IDRC)
has announced the opening of four new call centers. Its Pittsburgh, Pennsylvania center
will employ more than 475 at full capacity. The Buffalo, New York center will employ more
than 360 at capacity. In Duluth, Minnesota, IDRC opened a 180 workstation facility, which
is expected to create more than 450 jobs. The last center, in Reno, Nevada, will create as
many as 475 jobs to fill its 192 workstations. IDRC was formed in 1996 as the parent
company of the operating companies ProMark One Marketing Services, Inc., S&P Data,
IntelliSell Corporation and Telnet Systems. IDRC has also announced the cementing of a
six-year relationship with Touch 1 Communications, Inc. with a $300 mil- lion long-term
telemarketing services agreement. Finally, IDRC has announced the appointment of Jeffrey
E. Stiefler as Chairman and CEO. Prior to joining IDRC, Mr. Stiefler was president of
American Express Company and a member of its Board of Directors.
SPS Payment Systems, Inc. has announced it has
leased a former retail space in Asheville, North Carolina, and plans to open a new call
center facility expected to employ an estimated 500 people when fully operational.
Telemarketing Concepts has opened two new call centers in New Bern and Whiteville, North
Carolina, respectively. Along with its center in Jacksonville, Telemarketing Concepts will
employ more than 800 people in North Carolina.
Transcom has opened a new call center that
occupies 11,000-square-feet and employs approximately 200 people to staff its 100
workstations in Lafayette, Indiana.
West TeleServices Corporation has announced it
will open a 12,540- square-foot center in Odessa, Texas, creating approximately 270 jobs.
EIS International, Inc. has announced it has
received two patents for technology relating to its Centenium™ call-pacing algorithm
and SmartAgent Manager™ call-blending technology. EIS has also announced it has
developed and received certification from Aspect Telecommunications for a single-switch
software solution for inbound and outbound call center applications. The EIS Centenium 2.5
and the Aspect CallCenter ACD switching technology deliver this functionality in an
integrated package. Additionally, EIS has announced it is providing an on-site Collections
Effectiveness Training Program. The personalized program teaches agents and supervisors
how to successfully collect, resolve, educate and retain a customer’s account.
TCIM Services, Inc. has announced it has been
awarded ISO 9000 Certification. The ISO 9000 is an international quality standard in
product services, management and capabilities.
Versatility Inc. has announced it has endorsed
Microsoft’s TAPI 2.1 specification and that its telephony product suite is now TAPI
2.1 com-pliant.
Ericsson and Omnipoint Communication Services,
Inc. have announced an agreement in which Ericsson will supply GSM equipment for
Omnipoint’s Boston and Miami markets. The agreement includes mobile switching
centers, base station controllers and radio base station equipment, as well as
implementation and support services.
META Group has announced that META Metrix will
collaborate with Oxford Business Research to pro-vide customized call center bench-marking
and analysis to companies wanting to assess and improve call center performance.
ICT Group, Inc. has announced a partnership with
Aspect Telecommunications’ Consulting and Systems Integration business unit to
provide clients with enhanced call center services and solutions.
American Business Information, Inc. and Zip2
Corporation have announced that Zip2 will license ABI’s database of 16 million U.S.
business listings. Zip2 networks with over 65 newspaper Web sites and will provide local
listings of business directories as well as a link to ABI’s Web site.
The Bentley Group, Inc. and Utopia Technology
Partners, Inc. partnership integrates Bentley’s sup-port services and consulting
experience with Utopia’s help desk product suite to offer customers a complete IS
management solution for internal help desk support.
Sybase, Inc. and Hewlett-Packard Company have
announced they are partnering to provide service representatives with a comprehensive view
of customer information in call center and customer service applications. The agreement
will integrate Sybase’s EnterpriseConnect™ data-access middleware and HP’s
customer con-tact management middleware.
West TeleServices Corporation has formed an
alliance with Twenty First Century Solutions Group. The alliance provides turnkey inbound,
outbound, interactive and ancillary services to gas and electric utilities.
Interactive Response Technologies, Inc. has
announced it has broadened its strategic alliance with Rockwell Switching Systems Division
to create the call center of the future. The call center showcase will be utilized by
Rockwell to test and verify the latest developments in call center products and will also
host customer tours to demonstrate new technology.
Tandenberg Inc. and networkMCI Conferencing are
teaming up to deploy videoconferencing services and equipment. Tandenberg plans to market
its full line of compact, rollabout and vertical market systems through networkMCI’s
salesforce. Tandenberg and MCI will promote networkMCI Conferencing’s multipoint
videoconferencing services to its cus-tomer base.
Tempus Software, Inc. and Syntellect Inc. have
teamed to offer Encompass RESPONSE, a patient scheduling system that automatically
confirms, cancels and reschedules appointments by phone.
SCO has announced that IBM has expanded its
relationship with SCO to embrace the SCO UnixWare operating system as the primary
operating sys-tem for high-volume Intel processor-based IBM PC servers.
Computer Communications Specialists, Inc., a
designer of IVR systems, has announced it has been acquired by ThermoTrex Corporation.
Harte-Hanks Communications, Inc. has signed an
agreement to acquire the ABC Shoppers Group, a publisher of free circulation advertising
publications. Harte-Hanks has also announced the sale of its newspaper and television
operations to E.W. Scripps Company.
Mitel Corporation and Gandalf Technologies Inc.
have announced that Mitel will acquire the assets of Gandalf’s technology business,
in particular the remote access business.
ACI Telecentrics, Inc. has acquired BRITCOM, a
provider of telemarketing services primarily to the insurance industry.
Acxiom Corporation and American Business
Information, Inc. (ABI) have announced an agreement in which ABI will acquire Pro CD,
Inc., an Acxiom subsidiary which special-zes in the sale of reference products on CD-ROM.
Rockwell Switching Systems Division has announced
it has acquired the worldwide rights and title for software developed for its call center
workflow application development toolkit, DiverCTI™. These rights were purchased from
software developer Interactive Response Technologies.
Lucent Technologies has acquired Octel
Communications, a provider of voice, fax and electronic messaging technologies.
MATRIXX Marketing Inc. has announced that Link
Marketing has acquired MATRIXX’s fulfillment operations.
Alpha Technologies has expanded its operations
into the United Kingdom. This latest expansion more than doubles the operation’s
manufacturing and service capability and includes expanded local technical and engineering
resources.
AT&T Canada has announced plans to open a new
call center in the Halifax, Nova Scotia area that will create 1,000 full- and part-time
jobs over the next two years.
The Birmingham Midshires Building Society has
signed a deal with Innovative Systems, Inc. to produce an advanced customer database. The
deal will enable Birmingham to build advanced customer profiles by gathering together
customer details shared by many systems within the organization.
Boston Technology, Inc. has announced its
Brazilian joint venture, Computel & Boston Technology, S.A., has been awarded a
contract in excess of $10 million by Telecom-municacoes de Rio De Janeiro S.A. for the
deployment of voice messaging services for their wireless subscribers in Rio De Janeiro,
Brazil.
Ericsson has signed a contract for a GSM system
within a turnkey project with Scancom in Ghana for the expansion of their GSM network.
This contract enables Scancom to expand in both capacity and coverage as well as add data,
fax, voice mail and short message services.
Kieran McGowan, chief executive of Industrial
Development Agency of Ireland, has announced that 1997 is another record year for U.S.
investment in Ireland. There are now more than 1,000 overseas companies operating in
Ireland - some 400 of these are from the United States.
InterVoice, Inc. has announced that its Venezuelan
distributor has received a $4.1 million order from one of that countries
telecommunications companies. The 24 InterVoice OneVoice � 5000 systems are in addition
to the 19 previously purchased and will be used to expand existing sites to meet growing
cellular subscriber call capacity.
Logica has announced the acquisition of Aldiscon
Ltd., an advanced network systems and services supplier to the global telecom industry.
Rockwell Switching Systems Division has announced
that its South African distributor, Dimension Data, will provide South Africa’s
national telephone company, Telkom, with call center technology based on Rockwell’s
Spectrum Integrated Call Center System.
SITEL Corporation has acquired Svanberg & Co.
Intressenter AB, one of the largest telemarketing ser-vice providers in Sweden.
Telstra has announced the successful conclusion of
Internet “Peering” agreements with a number of Asian countries including
Singapore, Japan, Korea and Hong Kong as part of the development of an Asia Pacific
Internet backbone. Telstra has also announced the launch of Accelerate™ ATM
(asynchronous transfer mode), Australia’s first commercial ATM service. It is
available to customers in all capital cities and most regional centers.
Telstra, IBM and Lend Lease Corporation have
signed an agreement that will create a new network services company called Advantra™
that marries desktop applications, phone, fax, computers and video with the
telecommunications network to help customers better manage their communications needs. In
addition, IBM Global Services Australia will take responsibility for Telstra’s data
center operations and provide certain appli-cations maintenance and enhancement services.
Watts Communications has announced it plans to
construct a new call center in Summerside, Prince Edward Island. The 20,000-square-foot
center will employ 240 when operating at full capacity, within three years’ time.
Stephen A. McNeely has been appointed president
and CEO of IQI, a teleservices and market research firm, by Thayer Capital Partners, the
investment firm which owns IQI.
SITEL Corporation, a teleservices agency, has
announced the appointment of Barry S. Major as president of SITEL North America.
John W. Murphy has been named president and CEO of
Borealis Technology Corporation, a provider of salesforce automation software solutions.
Richard D. Lane has been named president and CEO
of PureSpeech, a provider of advanced speech recognition software.
VocalTec Communications Ltd., a provider of
software enabling voice and multimedia communications over packetized networks, has named
Tom Evslin to its board of directors. Doron Zinger has been appointed president of
VocalTec.
Mosaix, Inc., a provider of enterprise customer
management solutions, has announced the appointment of Nicholas Tiliacos as president and
chief operating officer.
Interactive Response Technologies, Inc., a
software development and inbound/outbound teleservices center, has named Howard Glass its
president.
Robert Nascenzi has been named president of
National Decision Systems, a marketing information company.
SuperNova, Inc., developer of the SuperNova
environment for the lifecycle management of client/server and Web/Intranet applications,
has announced the appointment of Michael Tatelman to president of the company’s U.S.
headquarters.
Stephen Bell has been named director of operations
and Kelly Robichaud has been named out-bound manager at The Product Line, Inc., an
integrated call center service provider for customer service and direct marketing
applications.
The Sage Group, a PC accounting software
publisher, has announced the appointment of Mitchell A. Russo as chief operating officer.
Jay Pepper has joined Dialogue Marketing, a
telemarketing service agency, as vice president of sales.
NetXchange Communications, provider of Internet
telephony infra-structure and applications, has named Chuck Hollis vice president of
marketing and Alexis Geranios director of service provider sales.
Margaret Robertson has been named direct marketing
specialist McQueen, an outsourcing partner for the technology, communications and
information industries.
InterVoice, Inc., a provider of auto-mated
call-processing solutions, has announced that John Lenihan has joined the company as vice
president of marketing and business development.
Jeanette Laquintano has been named corporate vice
president GLS TeleServices, a provider of out-bound teleservices.
John Salimbene has been named director of
marketing at Group Software, a provider of software for database marketing.
Vertel, a supplier of telecommunications
management network products, has announced the appointment of Cyrus Irani to vice
president marketing.
Nancy Shemwell has been appointed general manager
of MICOM Communications Corp., a provider of integrated data, voice, fax and LAN
networking. |
SUBSCRIPTIONS
TMCnet LOGIN
WEBINARS
