Issue: February 1996
The original and most authoritative source on inbound, outbound and customer
service management
Publisher's Outlook
Call Center NEWS(TM)
Technology HIGHLIGHT
Presenting comprehensive monthly information to help build profits for every type of
business, including:
- Proven marketing strategies: Database marketing/list selection and effective techniques
for business-to-business and business-to-consumer
- Cost-effective technology: ACDs, predictive dialers, computer telephony integration
(CTI), contact management software and more.
- Powerful sales techniques: Unique approaches for telemarketing pros
- Money-saving ideas: Outsourcing to telemarketing service agencies
- Hiring smarter: Selecting, motivating and compensating the right people
- The Annual Buyer's Guide: Definitive listings of over 1,200 industry suppliers.
Creating a standard of excellence with recognition of outstanding industry
achievements, including:
- Top 50 Inbound & Top 50 Outbound : The annual ranking of the companies
by billable minutes of long-distance service
- Rising Stars: The Fastest Growing Telemarketing Companies: Spotlights the the
largest annual percentage growth rate of developing, mid-size and large firms.
- MVP Quality Awards Salutes the outstanding quality practices of an elite group of
call centers: the "Malcolm Baldrige " of the telemarketing industry
- Proud sponsor of TCCS(TM), the industry's leading conference & exhibition
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