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SERVICES
INFRASTRUCTURE
BUSINESS TO BUSINESS
SERVICES
New Version Of Web-Based Video
Conferencing Software Rolled Out
FocusFocus.com has introduced Version 3 of its Web-based
video conferencing software service, enabling users to
offer video, audio, and chat capabilities on their Web
pages or desktops -- with or without private label
branding. The new version adds a community chat series
enabling live public text chat, which may be linked to a
private video conference with one or many users. The
software easily integrates with instant messaging
applications as well.
Contact FocusFocus.com at www.focusfocus.com
or by phone at 818-346-4230
One-Touch Renewal Service
Announced By SoundBite
SoundBite Communications has announced the One-Touch
Renewal service, enabling magazine and newspaper
publishers to send instant voice messages to thousands
of subscribers at one time. Message recipients can then
press one button to be automatically renewed and
invoiced for their subscriptions. SoundBite messages can
be left on an answering machine or voice-mail system,
should a live person be unavailable to take the call.
Contact SoundBite at www.soundbite.com
or by phone at 781-273-3360
Global Voice Registry Planned By
VeriSign
Domain name management company VeriSign is planning a
global voice registry based on voice dialing, which will
enable mobile phone users to make calls simply by saying
a business' name. The Global Voice Registry will
maintain voice registrations for national, regional, and
local businesses, and enable callers to connect to those
businesses without dialing phone numbers. Support for
traditional phones is also expected. VeriSign is talking
to U.S.-based wireless carriers about a partnership and
pilot program.
Contact VeriSign at www.verisign.com
or by phone at 650-961-7500
Ascent Enters Voice Applications
Arena
Ascent Computing Group has announced entrance into the
voice technology and application services market, and
will offer services for the financial/insurance, energy,
healthcare, and manufacturing/retail industries. The
AscenTel product voice-enables business applications
running under any operating system using VoiceXML and
proprietary natural language processing including
text-to-speech and speech recognition. It enables users
to request and receive information verbally from
enterprise databases, and offers high-scalability for
greater control over customer service costs.
Contact Ascent at www.ascent.com
or by phone at 914-997-8500
Nationwide Deployment Of VoIP
Service Announced
Anyuser.com has announced a nationwide deployment of
telecommunications services offering commercial-quality
VoIP. Unlimited IP to IP phone calls to anywhere in the
world will be offered for $6.50 per month. The company
will also use the ClearCommerce Merchant Engine
featuring automated online payment processing and credit
card fraud protection tools to deploy the services.
Services have been deployed in Korea, and the company
has strategic partners in 20 countries, with 10 more
expected by the end of the year.
Contact Anyuser.com at www.anyuser.com
or by phone at 562-865-9730
Motorola MND Announces Retail
Solution, Acquired By Platinum Equity
Motorola's Multiservice Networks Division (MND)
announced the InTouch solution for retail businesses,
combining UPC scanners, VoIP, managed services, and
wireless networking to enhance employee communications
within a store and across the enterprise. The company
has partnered with Symbol for the wireless devices, and
the solution features scanners, communications
concentrators for integrating voice, data, and video;
wireless phones and radio stations; and bundled services
like network security, monitoring, and management. The
company also announced that the MND will be acquired by
private holding company Platinum Equity.
Contact Motorola MND at www.motorola.com/mnd
or by phone at 800-663-7790
Professional Service Offering
Introduced By VoiceGenie
VoiceXML gateway solutions provider VoiceGenie
Technologies has announced a Professional Services
offering, allowing customers to rapidly migrate their
CRM strategies to open-standards voice Web solutions
based on VoiceXML. The company will also port
proprietary integrated voice response (IVR) applications
to the open voice-enabled infrastructure. The solutions
will enable customers' employees and their customers to
access Web information, managed personal communications
like e-mail and voice-activated dialing, and to conduct
transactions by speaking into any phone.
Contact VoiceGenie at www.voicegenie.com
or by phone at 416-736-0905
Billing Concepts Launches Service
To Retrieve Lost Revenue
A billing solution service that will assist telecom
service providers in recovering lost revenue from ILEC
reject records has been announced by Billing Concepts.
The Revenue Recovery Service will aid service providers
in recovering millions of dollars annually from
thousands of valid, billable call records. The records
are returned to service providers because ILECs no
longer offer local service or billing to the end user
generating the call. The service matches the rejected
call records to end users through a billing name and
address database, and prepares and mails a bill to the
end user on behalf of the service provider.
Contact Billing Concepts at www.billingconcepts.com
or by phone at 888-393-5854
Callbutton Realty Offers Support
To Buyers And Sellers
Web interaction and telecom services provider Callbutton
has launched Callbutton Realty, offering support for
real estate buyers and sellers. The service tracks
contact and property information, which may be reported
directly to real estate businesses. Buyers browsing a
realtor's Web site can click on the Callbutton icon to
request a callback from the appropriate representative,
and the request is routed to the appropriate realtor
based on their criteria (much like a find me/follow me
service, the solution will first try a realtor on his or
her cell phone, then office phone, etc., based on their
preferences).
Contact Callbutton at www.callbutton.com
or by phone at 866-533-1000
U.S. Service Provider Exchange
Delivers Pre-Packaged xSP Services
Wholesale product and services provider Ingram Micro has
launched the U.S. Service Provider Exchange, as well as
an eight-month pilot program offering Ingram Micro
customers a convenient way to deliver pre-packaged
services to small- and mid-sized businesses. The
Exchange includes ASP services like financial and
customer relationship management software, as well as
managed and hosting services. The pilot program is open
to Ingram Micro solution providers and VARs.
Contact Ingram Micro at www.ingrammicro.com
or by phone at 800-456-8000
KMC Telecom Offers Local,
Long-Distance, And Voice-Mail Solutions
KMC Telecom has announced the KMC ClearValue Bundles,
offering local, long-distance, and voice mail services
to small- and mid-sized businesses with the convenience
of single billing. Customers can reduce monthly telecom
expenses by as much as 30 percent with the offering,
since they are charged one price for all services
instead of separate fees for a-la-carte selections.
Features include business line services like call
forwarding, call waiting, caller ID, and three-way
calling, as well as long-distance, voice mail, and
calling card services.
Contact KMC at www.kmctelecom.com
or by phone at 888-KMC-THE1
Seventh Wave Technology Launches
Full Operations
Full-service management service provider (MSP) Seventh
Wave Technology has launched operations, addressing the
need for cost-effective, real-time enhancements to ERP
and CRM functions at large global corporations. The
company delivers collaborative support, maintenance, and
monitoring of ERP and CRM infrastructure, identifying
critical tasks associated with technology management and
maintenance. The company focuses on supporting
organizations that rely on SAP software, and is a
certified mySAP software partner.
Contact Seventh Wave at www.seventhwavetech.com
or by phone at 678-250-4000
Net2Phone VoiceLine Service
Offers Broadband Voice Over Standard Phones
Net2Phone has announced the Net2Phone VoiceLine service,
enabling customers to use standard telephones to make
and receive calls sent over broadband networks. Phones
are plugged into a broadband voice-enabled device
(Net2Phone offers the Aplio/RAVE device) and can connect
calls to anywhere in the world. Calls are routed over
broadband networks, offering customers intelligent IP
dial tone, and unique services like multiple messaging
features, voice portal services, and voice-activated
dialing.
Contact Net2Phone at www.net2phone.com
or by phone at 888-311-1751
ReadyCast Automated Data
Collaboration Service Launched
Premiere Conferencing, a Web-based conferencing
solutions provider, has launched the ReadyCast data
collaboration service, enabling small interactive
meetings without difficult setup or third-party
involvement. The offering provides clear audio quality
through the ReadyConference on-demand conferencing
service, as well as data collaboration capability
including document sharing, group Web browsing, and
shared control of desktop applications. Visual
presentation applications like PowerPoint may also be
used, as well as whiteboarding.
Contact Premiere at www.premiereconferencing.com
or by phone at 800-234-2546
TalkingNets Expands Telephony
Network Into Washington, DC
Telephony application service provider TalkingNets has
announced expansion of its next-generation telephony
network into Washington, DC, enabling small- and
medium-sized businesses to access converged voice
services. Customers can receive local and long-distance
voice services with features like number-specific call
forwarding, virtual PBX services, and personalized ring
tones, as well as delivery of voice mail to e-mail
accounts. Services may also be managed through the Web.
Contact TalkingNets at www.talkingnets.com
or by phone at 877-661-8255
INFRASTRUCTURE
Service Management Solution For
xSPs Launched
iCan SP has announced general availability of the iCan
Provider Suite, a service management solution that
enables xSP business operations. The solution offers
service providers, as well as corporate IT departments
that act as internal service providers, the tools to
meter resource usage across Internet domains,
automatically provision customers, set up service
catalogs, roll out new services, reduce operating
expenses, monitor and enforce SLAs, track costs, and
offer flexible payment terms. The suite consists of the
iCan View, iCan Meter, iCan Assure, iCan Bill, and iCan
Provision modules.
Contact iCan at www.icansp.com
or by phone at 631-904-3000
Sirius Management Technology
Launches In North America
Service level management solutions company Sirius
Management Technology and its Sirius Service Monitors
solutions have launched in the North American market.
The solutions are based on the Sirius Enterprise Object
System platform, offering services for ASPs, wired and
mobile communications, outsourcing, banking and finance,
and e-commerce. They offer automated business impact
recognition for service level degradation or outages,
measurable return on investment, SLA and QoS policy
repositories, and monitoring on a customer-by-customer
and service-by-service basis.
Contact Sirius at www.sirius-eos.com
or by phone at 703-723-6700
Initiative Gives Design Tools To
Broadband CPE Manufacturers
Ishoni Networks has announced the Lightning Access
Initiative, offering design tools and software products
to broadband customer premises equipment (CPE)
manufacturers, including developers of residential
gateways and integrated access devices (IADs). The
Initiative will expand on Ishoni's Gateway-on-a-Chip
product family by integrating next-gen features like
advanced networking and security for SOHO users into the
platform. The initiative includes design of a functional
IAD prototype that acts as a proof-of-concept for
manufacturers.
Contact Ishoni at www.ishoni.com
or by phone at 408-350-5800
Hammer TransPort Multimedia Test
Solution Announced
Testing and monitoring solutions provider Empirix has
rolled out the Hammer TransPort, a portable multimedia
test solution for next-gen networks. TransPort offers
industry standard quality assurance metrics in one
chassis, for all toll-quality media. It may be
configured with T1/E1 connections or analog, and
supports CAS/ISDN, or SS7 signaling to interface with a
variety of networking equipment. Users may generate and
terminate tests using tones or real voice, and the
product also comes with the Hammer VoIP Testing System,
enabling measurement of connection and speech latency in
addition to verification and analysis of voice quality,
as well as network condition monitoring.
Contact Empirix at www.empirix.com
or by phone at 781-993-8500
Response Networks Releases Pulsar
xSP Service Management Platform
The Pulsar xSP policy-based service level compliance
platform for monitoring hosted applications from an
end-user perspective has been rolled out by Response
Networks. The platform lets service providers create
policy-based SLAs, as well as monitor compliance in real
time across the outsourced supply chains of multiple
networks. Service providers may host the solution as an
SLA compliance service offering for customers, partners,
and suppliers, and can also link the platform to
existing OSS solutions, enabling new revenue streams.
The Web-based application features a policy engine for
creating SLA compliance rules, real-time monitoring and
alerts, baseline and trend analysis, report creation and
publishing, and an integrated secure portal for viewing
information about service levels.
Contact Response at www.responsenetworks.com
or by phone at 800-211-3953
Terayon Adds Two New Interfaces
To MainSail 8000 Access Platform
OC-48c and T1 line interfaces have been added to the
MainSail 8000 multi-service access platform from Terayon
Communications. The OC-48c uplink card may be used to
connect the platform directly to an ATM switch or SONET
backbone, providing a direct interface to SONET
metropolitan area networks (MANs). The T1 line interface
card supports inverse multiplexing over ATM. The OC-48c
card also supports both permanent virtual circuits (PVC)
and switched virtual circuits (SVC), and supports ATM
direct cell mapping, as well as cell scrambling/descrambling,
rate decoupling, cell header error detection and
correction, and cell filtering.
Contact Terayon at www.terayon.com
or by phone at 866-4TERAYON
New Wireless Platform And ASP
Service Enable On-Demand Interactions
Roamable Corporation has announced a patent-pending
wireless platform and ASP service that enable on-demand
wireless access and interactions from any e-mail-enabled
device. The platform enables transactions without any
software, synching, or downloads, resulting in high
levels of CRM and universal access for customer-facing
services. Other features include secure access to
corporate data and intranet resources for enterprises,
the ability for customers to create services, and
compatibility with existing e-mail clients.
Contact Roamable at www.roamable.com
or by phone at 310-458-0064
VeriCall Packet Voice And Fax
Solution Launched
Trinity Convergence has announced the VeriCall
integrated packet voice and fax solution for developers
of converged network equipment. The solution offers a
high level of integration with complex system designs
featuring packetized voice and fax as well as 3G
wireless technology. Offering a distributed
architecture, VeriCall features a system controller,
digital signal processor (DSP), communications processor
elements, and a network processor. It also offers an
open, modular architecture, enabling easy integration
with third-party and proprietary algorithms and
protocols, as well as a Java-based configuration tool.
Contact Trinity at www.trinityconvergence.com
or by phone at 919-863-4190
Reactor IP Services Switch
Announced By EmergeCore
Next-generation network infrastructure company
EmergeCore Networks has launched the scalable IP
services switch, Reactor. The Reactor can scale almost
infinitely from a single entry-level system to a
multi-system solution, and handles switching of layers
2-4 through an ASIC at wire speed, with an Intel Pentium
III processor handling enhanced services. It also uses
Linux and FreeBSD, taking advantage of off-the-shelf
applications. The company's FusionPort technology allows
service providers to allocate and reallocate IP services
dynamically.
Contact EmergeCore at www.emergecore.com
or by phone at 866-4EMERGE
dynamicsoft Route Engine 1.0
Introduced For Routing At The Core
dynamicsoft has introduced the dynamicsoft Route Engine
1.0, a carrier-class solution for routing large volumes
of calls at the core of session initiation protocol
(SIP)-based networks. Carriers rolling out converged
networks can deploy the Route Engine to offer
differentiated services through intelligent,
application-layer routing, combined with telco-grade
levels of scalability and reliability. The solution
offers call-routing speed, agility, and control, and may
be configured to satisfy SLAs by routing calls to
specific networks based on time, call origination, or
other call criteria. It can support more than three
million busy hour call attempts (BHCA) when deployed in
a redundant, fault-tolerant node configuration.
Contact dynamicsoft at www.dynamicsoft.com
or by phone at 973-952-5000
Kana Service 7 EJB Offers A
Multi-Channel Enterprise Customer Service Solution
The Kana Service 7 Enterprise Java Beans (EJB) solution
from Kana Communications offers a Web-architected,
multi-channel approach to enterprise customer service.
The new solution offers enhancements to Kana's Service
COM offering, and is built on a Java/J2EE architecture
for support of self, proactive, and assisted service, as
well as comprehensive call management, integrated
knowledge and case management, and computer-telephony
integration. The thin-client based solution also
consolidates all customer, partner, and employee
interactions from various communication channels into
one eCRM system, and can manage more than two million
interactions per day with less than one-second response
times.
Contact Kana at www.kana.com
or by phone at 800-737-8738
Usage-Based Billing Platform For
Wireless Content Announced By Apogee
Apogee Networks has announced NetCountant Wireless
Billing, a usage-based billing platform for wireless
content, enabling wireless carriers and data providers
to bill for Internet content delivered to wireless
subscribers. Apogee's content billing code was embedded
into a WAP gateway to demonstrate the technology,
enabling wireless carriers, content distributors, and
providers to create new billing services based on
content usage. Content like text, video, music, short
messaging services (SMS), and financial and
entertainment information may be billed on actual
consumption, or by type or class of user, as well as
time of usage.
Contact Apogee at www.apogeenetworks.com
or by phone at 888-APOGEEE
Fiber Optic Distribution System
Unveiled By Telect
Telect has announced its Advanced Distribution Frame (ADF)
fiber optic distribution system, built to accommodate
new technologies and services for gateways, high-fiber
count central offices, and CATV head ends. The ADF
offers 30 mm or greater bend radius protection built
into every curve and transition, and provides a level of
protection high enough for fiber driven by dense wave
division multiplexing (DWDM), L-Band, 3G, and other
technologies. Key features include circuit protection,
reduced frame weight and cable volume, circuit
identification, on-frame splicing, ribbon fiber cable
support, and diverse routing.
Contact Telect at www.telect.com
or by phone at 800-551-4567
ServiceWorks Broadband Switching
Solution Debuted
The ServiceWorks broadband switching solution has been
introduced by Convergent Networks. The solution enables
subscriber voice services like Class 5, PacketCable, and
Centrex, over packet networks. The highly scalable
solution is based on a distributed switching
architecture, and offers an alternative to Class 5
circuit switches. Class 5 voice features may be
delivered over broadband networks including ATM, ADSL,
and SDSL using ServiceWorks. The solution is made up of
the ICSX Softswitch, the ICS2000 Broadband Switch, the
ICSG Signaling Gateway, and the Cohesion ICView
management system.
Contact Convergent at www.convergentnet.com
or by phone at 978-323-3300
Lucent Multiservice Switch
Delivers Enhanced Services Over Converged Networks
The MSC 25000 Multiservice Packet Core Switch has
been announced by Lucent, enabling service providers to
deliver reliable enhanced services over converged
networks. The switch is a scalable, carrier-class
platform, offering 320 Gbps of redundant, two-way
traffic and non-blocking capacity. It enables providers
to deliver services using ATM circuits, as well as
multi-protocol label switching (MPLS) label switched
paths. Other features include the ability to process 750
million packets per second, as well as the ability to
scale to speeds of 2.5 terabits per second.
Contact Lucent at www.lucent.com
or by phone at 888-4-LUCENT
Phonex Rolls Out 14 Mbps
Powerline Home Networking Product
Phonex Broadband, a provider of powerline carrier voice
and communication devices, has announced the NeverWire14
freestanding power plug-to-Ethernet data network device.
The NeverWire turns any AC outlet into a 10 Base-T
Ethernet port, for transmitting voice and data signals
at speeds up to 14 Mbps over standard electrical wiring.
The product features Intellon's PowerPacket chip
technology, and is also compliant with the HomePlug
Powerline Alliance 1.0 specification. It enables
broadband powerline networking from Ethernet devices
like cable modems, set-top boxes, PCs, and residential
gateways.
Contact Phonex at www.phonex.com
or by phone at 801-566-0100
1.3 GHz CompactPCI CPU Module
Introduced By ADLINK
ADLINK Technology has announced their 6U CPU
CompactPCI module, featuring a 1.3 GHz Pentium III or
Celeron processor running on a combined front side bus.
The cPCI-6780 is a plug-in card suited for
high-performance applications like telecom and data
integration in Web, Internet, and telecommunications
server applications. The dual-slot card supports most
operating systems, including Windows 95/98/ME, NT
4.0/2000, Red Hat Linux 7.0, MS-DOS 6.2+, and VxWorks.
The CPU has cache on-die L2 up to 256 KB at maximum core
speeds, as well as additional RAM of up to 1.5 GB
un-buffered.
Contact ADLINK at www.adlinktechnology.com
or by phone at 866-4ADLINK
Vista IMR 3.8 Offers Enhanced
Support For Speech-Rec Applications
Syntellect has announced the latest release of its
flagship product, the Vista Interactive Media Response (IMR)
3.8, offering support for Java 2, more functionality for
accessing enterprise content, and better support for
speech recognition applications. The new version offers
enterprises enhanced data-exchange options like support
for XML, and also enables on-premises customers to
remotely access many back-end processes available
through Syntellect's Hosted Services Facility. The same
software is installed in the hosted environment, for
seamless migration and overflow of services and
applications between on-premises and hosted systems.
Contact Syntellect at www.syntellect.com
or by phone at 800-788-9733
BUSINESS TO BUSINESS
Companies Fight Economic Slowdown
With Major Funding Announcements
The following telecommunications companies recently
received funding:
Luminous Networks, $80 million in equity
financing from Pyramid Technology Ventures
congruency, $10.65 million from Elwin Capital
Partners and the Challenge Fund
CopperCom, $65 million from Advent
International and Technology Crossover Ventures
Pagoo, $15 million in Series D funding from
numerous investors including Cisco Systems
Storm Telecommunications, $35 million from
Soros Private Equity, Merrill Lynch, and others
Vpacket Communications, $40 million in Series C
funding from NIF Ventures/Daiwa Securities
Novarra, $20 million in Series C funding led by
JK&B Capital and Kettle Partners
Integral Access, $45 million fourth round led
by Technology Crossover Ventures
Insurance Program Designed To
Protect ASPs Announced
The ASP Industry Consortium has announced a new
insurance program for ASPs, developed with insurance
brokerage InsureHiTech. The program offers protection
against risks involved in Web-based enterprise
applications, and is available to all ASPs, with
Consortium members receiving significant discounts.
Coverage is offered through American International Group's
(AIG) netAdvantage product suite, and includes media
liability coverage, professional liability, security
liability, extortion coverage, asset and income
protection, a criminal reward fund, and a crisis
management fund.
Contact the Consortium at www.allaboutasp.org
or by phone at 781-246-9321
Contact InsureHiTech at www.insurehitech.com
or by phone at 800-858-0110
Contact AIG at www.aignetadvantage.com
or by phone at 866-228-2444
Vonage Uses Solutions From Aravox
And dynamicsoft
SIP-based Voice-over-IP (VoIP) company Vonage is using
the Aravox 3000 network services platform along with
dynamicsoft's Firewall Control Proxy to protect and
enhance its unified communications service. The platform
and control proxy will provide access control through
firewalling, address control through dynamic IP address
and port management, path control through packet
steering, and usage control through bandwidth
management.
Contact Vonage at www.vonage.com
or by phone at 732-528-2600
Contact Aravox at www.aravox.com
or by phone at 651-256-2660
Contact dynamicsoft at www.dynamicsoft.com
or by phone at 973-952-5000
Motorola To Sell VeraServ Speech
Products Under Private Label
Verascape has announced that Motorola will resell its
UNIX-based VeraServ speech products under a private
label. The partnership expands the companies'
relationship, as Verascape has already integrated
Motorola's Mya VoiceXML browser into its VeraServ
platform. The new collaboration will allow Motorola to
expand the Mya platform to offer a range of NT and
UNIX-based speech infrastructure products to carriers
for writing or hosting voice-based telephony services in
VoiceXML.
Contact Verascape at www.verascape.com
or by phone at 847-919-0873
Contact Motorola at www.motorola.com
or by phone at 800-438-3860
Intermedia Deploys VocalData
Softswitch In Washington, DC
VocalData's Voice Over IP Softswitch (VOISS) Solution
has been deployed by Intermedia Communications in the
Washington, DC market to deliver next-gen service
bundles to business tenants. Tenants in buildings owned
and managed by Charles E. Smith Commercial Realty are
eligible to subscribe to services. The VOISS enables
service providers to offer carrier-grade voice services
and applications within an open architecture, over an IP
network infrastructure. It is being used with Intermedia's
Cisco-powered network to offer features like call
forwarding and waiting, caller ID, speed dial, and call
park and transfer.
Contact VocalData at www.vocaldata.com
or by phone at 800-887-3975
Contact Intermedia at www.intermedia.com
or by phone at 800-250-2222
Octave Conferencing Platform
Chosen By VoiceText
Audio teleconferencing service bureau VoiceText is
implementing Octave's OCI 1000 audio conferencing
solution to deliver enhanced services to corporate
customers. The OCI platform offers 24x7 browser-based
scheduling and a management and control system for
self-serve conferencing services, as well as Webcasting
and collaboration. Other services enabled include toll
and toll-free interactive voice and fax messaging, and
operator-assisted business services. VoiceText provides
conference services to universities, the financial
services industry, and national and state associations.
Contact VoiceText at www.voicetext.com
or by phone at 800-326-3020
Contact Octave at www.octave.com
or by phone at 800-626-8539
CoManage Integrated Service
Manager To Be Combined With Portal Platform
Portal Software will integrate their Infranet customer
management and billing platform with CoManage's
Integrated Service Manager, which provides
customer-aware auto-discovery, fault management,
performance monitoring, and provisioning and activation.
The combined offering will provide service level
agreement (SLA) monitoring, quality of service (QoS),
and enhanced customer service. The integration will also
enable service providers to correlate billing and
customer information, and to automatically start and
stop billing and generate invoices when services are
activated or deactivated.
Contact CoManage at www.comanage.com
or by phone at 877-COMANAGE
Contact Portal at www.portal.com
or by phone at 408-572-2000
Partnership Enables Click-To-Talk
With Web Collaboration
Aspect Communications has formed a partnership with
eStara to offer customers IP click-to-talk capabilities
along with Aspect Web Interaction, the company's Web
collaboration platform. The solution adds click-to-talk
capabilities to existing call center environments with
no configuration changes, and calls are delivered over
the Internet. The solution lets businesses quickly and
affordably add live voice to their Internet solutions,
and enables contact center agents using Aspect's
platform to use integrated Web communications.
Contact Aspect at www.aspect.com
or by phone at 408-325-2200
Contact eStara at www.estara.com
or by phone at 703-860-9510
TalkingNets Uses ADC Billing
Platform To Enable Voice Services
Telephony ASP TalkingNets is using the ADC Singl.eView
billing platform to enable data communications companies
to add voice services to their offerings without
investing in new staff or equipment. Services will be
enabled through ISPs, BLECs, data CLECs, metropolitan
gigabit Ethernet service providers, and system
integrators. Singl.eView will enable TalkingNets and its
partners to offer customized, co-branded, and
private-label bills for a number of voice services. It
also features a flexible architecture for easily
changing service offerings.
Contact TalkingNets at www.talkingnets.com
or by phone at 877-661-8255
Contact ADC at www.adc.com
or by phone at 800-366-3889
English And French Versions Of
disy/Pika Solution Available
Computer telephony application platform developer Pika
Technologies has teamed up with disy Informationssysteme
of Germany to offer a simplified Internet conferencing
and customer service and support solution, in English
and French. The disy WebConference application uses the
Pika PrimeNet MM family of resource cards to aid
customers in planning, initiating, and managing
conference calls. The solution also gives customers an
easy way to respond to browser-based sales and service
requests, and dynamically routes inquiries according to
pre-defined policies.
Contact Pika at www.pika.com
or by phone at 613-591-1555
Contact disy at disy.telefonkonferenz.tv
or by phone at 49-721-1-600-605
Customer Managed Relationship
Solution Integrated With IP Call Center Platform
The MyNetonomy customer managed relationship (CMR)
solution from Netonomy is being integrated with the
CosmoCall Universe all-IP call center platform from
CosmoCom. The integrated solution will enable service
providers to offer improved customer care to
subscribers, and will enable customers to instantly
manage their own accounts online, as well as access a
call center agent on demand. The MyNetonomy personalized
self-service e-channel as well as the CosmoCall live and
message-based human interaction facility will enable
customers to buy new services, change rate plans, and
view and pay bills online.
Contact Netonomy at www.netonomy.com
or by phone at 617-292-9510
Contact CosmoCom at www.cosmocom.com
or by phone at 631-940-4200
RADVision And Ridgeway Team Up On
IP Conferencing Solution
A secure point-to-point and multipoint IP conferencing
solution for enterprises and service providers will be
enabled through RADVISION's viaIP multi-service
platform, and the Ridgeway VX Communication System.
viaIP is designed for deploying IP-centric voice, video,
and data conferencing, and integrates multimedia
gateway, multipoint conferencing, gatekeeper
intelligence, and data collaboration in one platform. It
will enable secure and controlled transport of dedicated
services over existing networks using installed NAT
devices and firewalls in conjunction with Ridgeway's
communication system.
Contact RADVISION at www.radvision.com
or by phone at 201-529-4300
Contact Ridgeway at www.ridgeway.com
or by phone at 512-231-7300
BellSouth Chooses Sonus Packet
Voice Infrastructure Solutions
BellSouth has announced it will implement a packet voice
solution from Sonus Networks to offload Internet traffic
from its circuit-switched network. The Sonus GSX9000
Open Services Switch, the PSX6000 SoftSwitch, the
SGX2000 SS7 Signaling Gateway, and the Sonus Insight
Element Management System will be deployed. BellSouth
expects to roll out the equipment in at least eight
major metropolitan areas in the Southeastern US within
the next year.
Contact BellSouth at www.bellsouth.com
or by phone at 404-249-2000
Contact Sonus at www.sonusnetworks.com
or by phone at 978-692-8999
Siebel Adds Voice To CRM
Applications Using Fonix Technology
Siebel Systems has begun shipping the Siebel Voice
module, adding voice technology to the company's
customer relationship management (CRM) applications. The
module uses the Text-to-Speech 5.1 Framework and Speech
Recognition Engine from Fonix to enable sales personnel,
customers, and partners to access data stored in Siebel
e-business apps through any phone. Fonix uses
customizable speed, pitch, and volume settings to
vocalize information, and incorporates inflections to
add emphasis to words. Users access the system with a
password, or through voice authentication.
Contact Siebel at www.siebel.com
or by phone at 650-295-5000
Contact Fonix at www.fonix.com
or by phone at 801-328-8700
Focal And Sprint PCS Negotiate
Wireless Interconnection Agreement
A one-year wireless interconnection agreement has been
negotiated by Focal Communications and Sprint PCS,
establishing the rates, terms, and conditions for
exchanging traffic between their two networks in 18 of
Sprint's operating states. Focal is a national broadband
communications provider offering voice, data, and
Internet infrastructure services to large corporations,
service providers, and resellers. Focal serves 21 major
metropolitan markets with plans for expansion. Sprint
services are available in more than 70 countries,
reaching 23 million business and residential customers.
Contact Focal at www.focal.com
or by phone at 888-FOCAL-CC
Contact Sprint PCS at www.sprintpcs.com
or by phone at 888-211-4PCS
Interpath Acquires ERP And
Consulting Services From Interliant
Full-service ASP Interpath has acquired the PeopleSoft
Enterprise Resource Planning (ERP) hosting and related
consulting services business of Reliant, extending
Interpath's portfolio of e-business, e-commerce, and CRM
applications. It also expands the company into the ERP
space by adding PeopleSoft human resources and financial
solutions to its portfolio. Interpath now owns
Interliant's Managed Application Solutions ERP hosting
division, and will take over contractual service of the
hosting client roster as well as Interliant's Ohio data
center and support facilities.
Contact Interpath at www.interpath.com
or by phone at 800-INTERPATH
Contact Interliant at www.interliant.com
or by phone at 781-756-3700
ThinAirApps Selects Go.Web
Technology For Infrastructure Software
ThinAirApps has chosen the Go.Web technology from
GoAmerica as the wireless transport for applications
built with their Identicon DB infrastructure software.
The software offers enterprise employees access to data
from a variety of devices, although the first
implementation will be available for RIM Wireless
Handhelds. Identicon enables sales force automation, CRM
applications, and supply chain management applications
to be built on standard databases like Oracle and
Microsoft SQL Server, as well as Siebel, i2, and Clarify
packages.
Contact ThinAirApps at www.thinairapps.com
or by phone at 888-609-THIN
Contact GoAmerica at www.goamerica.com
or by phone at 888-462-4600
Yipes Will Offer Bandwidth To
More Than 3,500 Office Buildings
Yipes Communications has acquired the rights to provide
scalable bandwidth on demand to more than 3,500 office
buildings nationwide. A federal bankruptcy court
approved Yipes' bid for the rights, formerly owned by
in-building carrier Broadband Office, which is in
Chapter 11 bankruptcy. Yipes has signed access
agreements with nine major real estate entities to offer
high-speed flexible data services to building tenants.
The company paid $2 million in cash and $2.5 million in
equity, and also forgave a $900,000 debtor-in-possession
bridge loan made to Broadband Office to gain the rights.
Contact Yipes at www.yipes.com
or by phone at 877-480-5500
Dynarc Partners With Network
Infrastructure Supplier KnowWare
Service-optimized optical IP rings supplier Dynarc has
announced a partnership with British network
infrastructure supplier KnowWare, targeting customers'
increased use of optical IP equipment to meet market
pressure for high-value IP services. KnowWare will
utilize Dynarc's auto-provisioning routers to extend and
develop its own optical IP service offerings, offering
improved QoS for IP services like video, Webcasting, and
streaming media. KnowWare will integrate the Dynarc 56
and Dynarc 5116 routers to extend their services.
Contact Dynarc at www.dynarc.com
or by phone at 408-571-8000
Contact KnowWare at www.knowware.co.uk
or by phone at 44-0-1275-395112
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