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November
20, 2003
 Guaranteed
Sales Success: How Surveys Can Help You Develop Winners & Sell More
Without Risk
You want to develop the next killer app or product for
both financial success and the envy of your industry? If youre looking
to be the company with dominant market share and the spectacular profits
that go with it, then read on.
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Fortegra and ILS Team to
Deliver High Value for Call Centers
Fortegra, Inc. today announced a partnering arrangement with Interim
Leadership Solutions, Inc. (ILS) to deliver a unique and high value
service offering to the call center industry. Recognizing the need to
provide value to all stakeholders (customers, employees and business
owners), Fortegra and ILS have developed services that are proven to
deliver measurable results, which equate to significant reductions in
operational cost while improving the quality of service delivered by
customer care representatives.
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ACCPAC CRM
5.6 Released
ACCPAC International, Inc., a subsidiary of Computer Associates
International Inc., announced today the launch of an upgrade to the
company's customer relationship management (CRM) application for small
and mid-size businesses (SMBs), ACCPAC CRM(TM) version 5.6.
More...
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E.piphany
and Concerto Software Form Marketing Alliance
E.piphany Inc. and Concerto Software Inc.
announced a marketing alliance to offer telesales organizations a
complete solution for increasing the productivity and effectiveness of
outbound telesales campaigns and maintaining compliance with federal
regulations.
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Touchtone
Corporation Releases Version 6.0 Of Wintouch eCRM
Touchtone Corporation, a developer of native
OS/400 software for the IBM iSeries AS/400 announced the release of
Version 6.0 of Wintouch eCRM. Wintouch is a complete CRM solution
designed specifically for the iSeries to enable smoother, more
cost-effective integration with existing OS/400 ERP systems and other
back-end AS/400 applications and DB2 data.
More...
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eGain
Experiences Continued Momentum for Latest Release of Customer Service
Software Suite
eGain Communications Corp. (Nasdaq: EGAN), a
leading provider of customer service and contact center software to the
Global 2000, today announced that the company is experiencing strong
adoption of eGain Service 6, the industrys most comprehensive customer
service suite that is based on a single platform for customer service
management (eGain SMP , eGains Service Management Platform).
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NetCracker
Among The Most Recognized OSS Companies
NetCracker Technology, a leading provider of
OSS and IT Infrastructure Management solutions, announced today that it
is thrilled with the results of the Heavy Reading Fall 2003 OSS Market
Perception Study that listed NetCracker as one of the most recognized
telecom software brands. Four hundred thirty three participants
representing more than 90 carriers worldwide responded to the survey
that rated 160 companies in 12 different OSS categories. Among these 160
companies NetCracker received some of the highest overall ratings and
was one of the top five most recognized brands among privately held OSS
specialists.
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InstantService Reports Strong Results with E-tailer Best Practices
Program
InstantService, the premier provider of sales
conversion and customer communication solutions, continues to
demonstrate success with its "Best Practices" program. E-tailer results
show significant sales growth, reduced abandonment rates and lowered
service costs after implementing InstantService chat, email management,
and Best Practices program strategies.
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Rockwell
FirstPoint Contact Installs First True Contact Center in Swaziland
Rockwell FirstPoint Contact Corporation, a
global provider of complete call and contact center solutions, with its
channel partner Dimension Data, today announce it has implemented a call
center at Swazi MTN in Swaziland, Africa. Swazi MTN offers a wide range
of cellular phones and accessories through a network of more than 150
distributors with outlets throughout the Swaziland.
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Ineffective Self-Service Leads to Lost Revenue for Retailers
KANA, a provider of knowledge powered CRM
applications, today announced that it has completed its annual consumer
holiday survey, which revealed that effective self-service is becoming
even more critical to retailers.
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Adroit
Consulting Becomes Microsoft Business Solutions CRM Partner
Adroit Consulting, a Chicago-based firm that
specializes in helping mid-market companies improve operations within
sales, channel management, customer care and marketing, announced that
it has been named a Microsoft Business Solutions industry partner for
Microsoft Business Solutions CRM.
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