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July
29, 2003
 CASE STUDY: eircom
And Performix Technologies Create World Class Contact Centers
Irish telecommunications company eircom has
achieved success through the adoption of the Emvolve Performance
Manager employee management solution from Performix Technologies.
More...
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Cintech Solutions
Releases CINPHONY Email Application
Cintech Solutions developer of interaction management software
solutions for mid- to small-size contact centers, announced the
general availability of its new CINPHONY Email application.
CINPHONY Email applies the principles of ACD, or voice call
management, to an enterprises incoming e-mail contacts. With
CINPHONY Email in place, a contact center can intelligently queue,
send text announcements and distribute e-mails to agents.
More...
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Info-Route
Launches Voice Services Division
Info-Route IT Solutions, an IT outsourcing and consulting company,
announced that it will be launching a voice services division to
cater to the growing IVR, VoIP and customized telephony market.
Info-Route will add a number of IVR products to its portfolio,
including pulsevoice, an IVR platform with an accompanying service
creation environment.
More...
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Hyperion
To Acquire Brio Software
Hyperion has signed a definitive
agreement to acquire Brio Software. By adding Brios easy-to-use
query and reporting capabilities to the Hyperion platform, the
acquisition will extend Hyperions leadership as a worldwide
provider of Business performance management software.
More...
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!nPulse
Response Group Using NICE Total Recording System
NICE Systems
announced that !nPulse Response Group, provider of high-end sales
support for infomercials and other direct response advertisers, is
using the NICE Total Recording system to provide improved sales
support to its customers.
More...
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Amdocs In Agreement To Support Sprint
Wireless Subscribers
Amdocs announced it has secured an
agreement with Sprint to support the company's more than 18
million business and consumer wireless subscribers on the Amdocs
billing and CRM platform. Sprint and Amdocs have already begun the
migration of all Sprint wireless subscribers for voice and data
services.
More...
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NetByTel Joins
Genesys Interacts Partner Program
CosmoCom and
NET2S announced today that NET2S has launched an all-IP contact
center solution, based on CosmoComs flagship product, CosmoCall
Universe.NET2S will initially offer the solution to financial,
telecom and media companies in France, with plans to expand the
offer to other European markets and North America in the near
term.
More...
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