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July 6, 2004
 Featured
Article: To Speak To An Agent, Don’t
Press 1: AT&T Introduces VoiceTone To Medco
In 2001, AT&T introduced
VoiceTone, a new IVRU product to Medco, one of the largest pharmacy
benefit managers in the country.
More...
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mobilkom austria Extends Relationship
with Amdocs to Strengthen Sales Effectiveness
Amdocs, a provider of billing and CRM for true
integrated customer management, and mobilkom austria, a wireless service
provider in Austria, announced the successful deployment of Amdocs
ClarifyCRM ClearSales. This deployment builds on mobilkom austria's long
term relationship with Amdocs and marks an important milestone in its
adoption of Amdocs solutions and its move towards a true integrated
customer management approach. In addition, the new deployment will help
streamline all customer-facing business processes to deliver an
unparalleled customer experience, thus creating and capturing maximum
value.
More...
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Empirix Hammer FX-IP Captures 2004
Innovation Award from TMC Labs
Empirix Inc. announced that its Hammer FX-IP feature test platform was
named a winner of the 2004 Innovation Award by TMC Labs, an independent
telecommunication and technology test laboratory operated by Technology
Marketing Corporation (TMC), publisher of Internet Telephony magazine.
More...
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SysMaster Releases an Advanced Broadband
Communications Service Platform
SysMaster Corporation, a provider of
Voice-over-IP solutions for the enterprise, announced the release of NORFA
-- an advanced broadband communications service platform. NORFA allows
subscribers to take full advantage of both traditional and new generation
telephony services and access them through the Internet from any location
worldwide. NORFA provides ten services among which are: IP Centrex/PBX,
Voicemail, Conference, Web Conference and Desktop Sharing,
Follow-me/Global Roaming, Virtual Fax, Virtual Office, Calling Card,
Callback, and SMS Messaging.
More... _________________________________________________
InstantService Releases New Features to
Drive Online Sales and Improve Customer Support
InstantService, a provider of live chat, email
management, knowledge base and lead capture solutions, announced the
release of the next generation of its customer communications technology.
The new features will enable companies to increase sales by automatically
targeting and converting the hottest leads on e-commerce websites, provide
better assistance to customers via collaborative browsing and joint form
filling, and further improve agent efficiency with new enhancements
available in the InstantService Agent Console.
More...
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