Rising Stars Application Fastest-growing teleservices companies ranking official questionnaire. (153 KB PDF) Compliance Technologies Round-Up If your company offers services and technologies to assist in compliance with legislation put in place via the Telemarketing Sales Rule (TSR), Customer Interaction Solutions magazine wants to hear from you. Free Information!   To receive free information from our premium advertisers, please visit freeinfo.tmcnet.com.   Read more...   ADVERTISING: If you are interested in advertising in our newsletters, contact: West Coast/International Ray Tompkins at 281-313-1004 or send an email to [email protected]. Rest of US Dave Rodriguez at 203-852-6800, x 145 or send an email to [email protected]  If you are having difficulties being removed, this e-mail may have been forwarded to you from another e-mail address. Please check the FIRST line of this e-mail to determine the address to which this newsletter is sent. Please direct all other correspondence to: [email protected]   2004 Technology Marketing Corporation. All rights reserved. Reproduction in whole or part without permission of the publisher is prohibited.   "Powerful Content. Real Solutions. Since 1972"(TM)
	May 10, 2004 Putting Marketing In Its Place - At The Top! What is your most important responsibility as a technology licensing professional? If you answered marketing, you are on a par with most of the technology licensing offices I've observed. More... ___________________________________________________ KnowledgeBase.net v4.0 Offers Enhanced Search, New U.I. and .Net Portal for Customer Support, Help Desk, and KM Applications JMJ Associates Chooses salesforce.com Over Microsoft CRM E.piphany and IBM Host Webinar on Unlocking the Value of Your Call Center SalesLink Launches Optimization Consulting Team Outsourcing Center Notes New Surge in Competitive Advantage ROI Delivered by Outsourcing Strategies Sponsored By: Concerto Software Is C3 the latest technology in golf for increased distance and greater accuracy? Or is C3 a higher level of customer care for increased contact center productivity and enhanced revenue? To learn more about C3 and how to improve your performance, click here: http://www.concerto.com/www/c3_offer.php ___________________________________________________ KnowledgeBase.net v4.0 Offers Enhanced Search, New U.I. and .Net Portal for Customer Support, Help Desk, and KM Applications KnowledgeBase Solutions Inc., a provider of software for knowledge management, announced the availability of KnowledgeBase.net v4.0. The upgrade marks the most feature-rich edition of KnowledgeBase.net, a best-of-breed application that combines the most relevant aspects of document and knowledge management with powerful search technology and customizable portals. Today's application is even easier to use and more comprehensive in scope. More...  _________________________________________________ JMJ Associates Chooses salesforce.com Over Microsoft CRM Salesforce.com, a provider of on demand customer relationship management (CRM) services, announced that consulting firm JMJ Associates has selected salesforce.com Spring '04 over Microsoft (Nasdaq:MSFT) to deliver proven CRM functionality to its global sales and management teams. Using salesforce.com's tight integration with Microsoft solutions, the global firm is able to access salesforce.com from within Microsoft Office and Outlook applications in a single click, without servers or software. With salesforce.com's integrated state-of-the-art functionality, JMJ Associates has achieved full capacity for its Americas business within six months of CRM deployment. More...  _________________________________________________ E.piphany and IBM Host Webinar on Unlocking the Value of Your Call Center E.piphany, Inc. (Nasdaq:EPNY), a provider of full-suite customer relationship management (CRM) solutions, announced that it will host a ground-breaking webinar with IBM on May 12, 2004 to demonstrate how leading consumer-oriented enterprises are evolving their call centers to facilitate new customer strategies, increase profits and extract more value from existing technology investments. The online event features executives from E.piphany and IBM in addition to an in-depth case study of a leading European telecommunications provider. More...  _________________________________________________ SalesLink Launches Optimization Consulting Team SalesLink Corporation, a wholly owned subsidiary of CMGI, Inc. (Nasdaq: CMGI), announced the launch of Optimized Consulting, a new range of consulting services staffed by a team of experienced supply chain management (SCM) and business operations analysts. More... _________________________________________________ Outsourcing Center Notes New Surge in Competitive Advantage ROI Delivered by Outsourcing Strategies Outsourcing Center, the world's premier source of information on all aspects of outsourcing, announced the seven 2004 winners in the distinguished Outsourcing Excellence Awards (formerly Editor's Choice Awards) at an Oscars-like ceremony May 5 in Houston in conjunction with Sourcing Interests Group's conference. More... _________________________________________________ Was this newsletter forwarded to you? Get your own subscription: http://enews.tmcnet.com

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