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Alamo Learning Systems Introduces --
Customer Focus
Alamo Learning Systems, today announced the
introduction of Customer Focus -- a comprehensive system for measuring
customer satisfaction. It is designed to specifically meet the
requirements of the ISO 9000:2000 standard. As a component of striving for
continual improvement, all companies who become registered to standard
must measure their level of customer satisfaction.
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SER Integrates AuthentiDate Signature
Modules; Legal Digital Signing and Verification Available Throughout The
SER DOXiS Enterprise Content Management Suite
AuthentiDate International, AG, a subsidiary of
AuthentiDate Holding Corp. (NASDAQ: ADAT), announced today that SER
Solutions Deutschland GmbH has integrated the AuthentiDate technology as a
strategic signature component of its established DOXiS Enterprise Content
Management Suite. SER Solutions is a German strategic IT partner that
provides electronic archiving, process-oriented and knowledge-based
document management for 500 German corporations with 250,000
installations.
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Billing and Customer Care Market Past
its Prime Says Yankee Group
After a five-year roller
coaster ride, the billing and customer care industry is once again
dominated by a handful of players. At the beginning of 2003, the Yankee
Group predicted that 75 percent of marketplace consolidation would be
complete by mid- or late 2003. Our view, and the Yankee Group report,
Executives Speak Their Minds About Industry Consolidation, of the current
billing and customer care technology marketplace shows this prediction to
be true.
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KANA Receives 'Positive' Rating in
Gartner's E-Mail Response Systems MarketScope Vendor Report
KANA (NASDAQ: KANA), a leading provider of
knowledge-powered customer service applications, today announced that it
earned a 'Positive' rating in Gartner Inc.'s recent MarketScope: E-Mail
Response Management Systems, research note. This rating is determined by
the analysts' interaction with prospects, vendors, consultants and
integrators, and in evaluating and analyzing the market as a whole.
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Blue Pumpkin Launches New Innovations
That Enable Contact Centers To "Manage to Excellence"
Blue Pumpkin, a provider in
enterprise workforce optimization solutions, introduced its
next-generation suite of technology solutions, driven by extensive
customer input to solve the most pressing challenges facing customer
contact centers today. The new innovations and improvements are designed
to accelerate customer success with significant new functionalities,
enhanced usability and lower total cost of ownership.
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724 Solutions' X-treme Alerts Platform
Enables Enhanced ALTELL Customer Messaging Experience
724 Solutions , a leading provider of
next-generation IP-based network and data services, has deployed its X-treme
Alerts Platform (XAP) with ALLTEL . The move not only adds to XAP's value
as a subscriber alert mechanism, but also demonstrates a new and
significant method for communicating with a carrier's wireless customer
base.
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Sybase Takes Top Leadership Position
in Mobile Enterprise Solutions With Acquisition of XcelleNet
Sybase, Inc. (NYSE: SY), a provider of
enterprise infrastructure and mobile software, announced it has signed an
agreement to purchase privately held XcelleNet, Inc., provider of
frontline device management software, in an all cash transaction from
investment firm Francisco Partners, for a net purchase price of
approximately $95.2 million, subject to adjustment based on changes
between December 31, 2003 and the closing of the transaction.
More...
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eTotalSource, Inc. Reaches Agreement
to Purchase Law Enforcement Training Solutions
eTotalSource, Inc.(OTCBB:ETLS) has
structured the stock transfer purchase of Law Enforcement Training
Solutions (LETS), a peace officer training program utilizing eTS's
training software, Presenta Pro.
More...
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