Customer Interaction Solutions realizes that technology is the key to success of every contact center, and we have been editorially detailing the evolution of contact center and CRM technologies for our readers for nearly the past 30 years. We also realize that, with an ever-expanding range of new products and services and new categories of them in the contact center space, it can be challenging for our readers to keep up with the latest and greatest in these solutions.
This is why we research and present the IP Contact Center Technology Pioneer Awards, so we can highlight for our readers many of the best players in this emergent technology that is saving contact centers globally time, effort and capital, while enabling increased quality and flexibility to permit them to deliver award-winning service, anytime, anywhere. Winners have been judiciously selected based on the IP contact center solutions or services that offered stand-out features, functions or capabilities which set them apart from others in the space.
The 2010 IP Contact Center Technology Pioneer Award winners are listed below. To all of the recipients, we offer our congratulations.
CosmoCom - CosmoCall Universe - CosmoDashboard
Fonality - HUD Queues for Call Center Edition
HyperQuality - ClearMetrix
Ifbyphone - Call Distributor
inContact - inContact
Mitel - Mitel Contact Center Solutions
NICE Systems Ltd. - NICE SmartCenter for the VoIP Contact Center
Noble Systems Corporation - Noble SIPhony
OAISYS - Tracer
RingCube Technologies, Inc. - RingCube vDesk
Sangoma Technologies - NetBorder Call Analyzer 2.0
Syntellect -Syntellect CIM
Toshiba America Information Systems, Telecommunication Systems Division - Toshiba (News - Alert) Strata Call Manager
USAN - Hosted Call Center Solutions
Varolii Corporation - Varolii Agent Connect
Varolii Corporation - Varolii Queue Management
Verint Witness Actionable Solutions -Impact 360 IP Recording
Zeacom - Zeacom Communications Center
Edited by Stefania Viscusi