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Publisher's Outlook
Nadji Tehrani
THINKING OUTSIDE THE BOX

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Nadji Tehrani
CEO, Technology Marketing Corp.
Highlights From This Issue
Customer Interaction Solutions Magazine’s 24th Annual Top 50 Outbound Teleservices Agency Ranking
High Priority!
By Rich Tehrani
Ask the Experts
By Tim Passios
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By Brendan B. Read
Customer Interaction News™
Testimonials
"The standard industry source."
— FORTUNE Magazine
"The Bible of the industry."
— THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications I read."
— Bob Fately,Vice President, Third Wave International
High Priority
Rich Tehrani
Bestsourcing Contact Center Agents

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Consumers Concerned, Yet Clueless, On Green Technology
Virtual Courses, Smaller, Less Frequent Higher Quality Training Key Trends: RCCSP
Advanced Technical Solutions Recognized by Cisco
More Contact Centers Cut Back Amidst Tough Economy, Switch to Web
Featured Whitepapers
2009 Contact Center Satisfaction Index (CCSI)
6/18/2009
How Retailers Can Make the Most of Customer Satisfaction Data
6/18/2009
Discover Why Contact Center Quality Doesn't Measure Up — And What You Can Do About It
6/18/2009
Cost Savings with Carrier and Service Provider Applications
6/10/2009
DELIVER OPTIMAL SERVICE QUALITY
6/10/2009
Latest CRM News
MicroStrategy enhances analytics capabilities with support for PMML 4.0
7/9/2009 1:17:25 PM
i wireless selects Transverse to maximize operational efficiencies
7/9/2009 1:17:20 PM
IBBS launches Field Tech Scheduling Program for Baja Broadband
7/9/2009 1:17:19 PM
Aspect names executive vice president of worldwide sales
7/9/2009 1:17:17 PM
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