811MSi Software 2004 Inc. (S, C)
772-388-1073
www.811msi.ca
Products/Services: 88,114,136,151
Other: Telcom Bill Management

Aastra OnDemand (M, C)
800-468-3266
www.aastraondemand.com
Products/Services: 20,25,107

ac2 Solutions (C)
732-583-1919
www.ac2solutions.com
Products/Services: 46,136,171

Accudata (S)
972-390-2610
www.accudatatech.com
Products/Services: 55,117,121,122,134

Accurate Always (M, C)
800-828-9428
www.accuratealways.com
Products/Services: 22,173,51,95,123

Acredo Technologies, Inc. (Acredo) (S)
850-266-7121
www.acredo.us
Products/Services: 1,8,18,20
Other: Hosted Internet Phone Service

Active TeleSource, Inc. (S)
503-292-2077 x5304
www.theactivegroup.biz
Products/Services: 63,66,130,133,134

ADTRAN, Inc. (M)
256-963-8000
www.adtran.com
Products/Services: 20,29,31,71
Other: Managed Ethernet Switches

Advanced Data-Comm (S)
800-582-9501 x83545
www.advanced-data.com
Products/Services: 66,130,133,134
Other: Inbound/Outbound/CRM

Aerotek Professional Services (S)
7301 Parkway Dr.,
Hanover, MD 21076
Contact: Steve Schumacher
704-329-8172
www.aerotek.com
[email protected]
Products/Services: 98,99
Aerotek Professional Services specializes in providing highly skilled personnel for inbound, outbound and blended contact centers in areas such as management, sales, customer service, order entry, training and collections. We meet with each candidate to conduct personal and behavioral interviews, resume and reference checks, and any needed testing, background checks and drug screens. We continually place the best candidates at all levels of skills and expertise to ensure a perfect fit.

Aiko Solutions (C)
+442078712929 x29
www.aikosolutions.com/
Products/Services: 42,91,144

AIM Technology (C)
415-692-5580
www.aimtechnology.com
Products/Services: 136
Other: Contact Center Analytics

Alexander Resources (S)
972-818-8225
www.alexanderresources.com
Products/Services: 43,46,66,156
Other: Cellular & Wireless Training

Allegiance, Inc. (C)
801-617-8034
www.allegiance.com
Products/Services: 51,52
Other: Enterprise Feedback Management (EFM) solutions

Alta Resources (S)
120 N. Commercial St.,
Neenah, WI 54956
Contact: Pat Nicholson
877-934-6377
www.altaresources.com
[email protected]
Products/Services: 130,131,132,133,135
Alta Resources recognizes that the most successful brands are able to create and leverage meaningful relationships with their customers. We help our clients maximize their customer relationships by providing a complete portfolio of customer care, sales and information technology solutions. Our flexible CRM and business intelligence offerings, workforce management services and dedicated leadership help our clients deliver best-in-class service to strengthen brand loyalty and nurture their customer relationships. Alta Resources is also recognized by Visa as a PCI Compliant Service Provider for the Cardholder Information Security Information Program (CISP), demonstrating our commitment to protecting and safeguarding sensitive
consumer data.

Altitude Software (C)
90 Allstate Pkwy., Ste. 601
Markham, ON L3R 6H3
Contact: Angela Hill
905-479-2655
www.altitude.com
[email protected]
Products/Services: 7,22,49,57,143
A fully integrated contact center plays a key role in strengthening customer relationships, increasing revenues and improving overall operational efficiencies. Altitude uCI delivers a Unified Customer Interaction management software suite with modular solutions that adjust to your existing environment. Providing inbound, outbound voice, e-mail and chat management, Altitude also provides the tools to ensure each interaction is handled in the most efficient, effective manner. Our architecture is unique in the industry with a single language and editor to control in real time all media interactions, simultaneously on IP-PBXs, including Altitude vBox, and traditional PBXs.

Altivon (V)
602-440-1100
www.altivon.com
Products/Services: 7,20,160,166

AMC Technology (C)
804-915-0520
www.amctechnology.com
Products/Services: 49,53,73,149
Other: Multichannel integration
software

AMCAT Software (M, C)
800-364-5518
www.amcat.com
Products/Services: 7,20,47,57,150

American Teleservices Association
317-816-9336
www.ataconnect.org
Other: Teleservices networking,
professional & business development, & compliance

americon (M, V)
707-539-3321
www.controlroomsusa.com
Products/Services: 128,149
Other: Control room furniture, video display systems
Amtech Marketing, Inc. (S)
888-546-4844
www.amtechmarketing.com
Products/Services: 46,98,148,156,157

AMTELCO (M, C)
800-356-9148
www.amtelco.com
Products/Services: 95,159,160,169
Other: RED ALERT – Rapid Emergency Deployment system

AnswerNet Network (S)
609-921-7450
www.answernet.com
Products/Services: 61,130,132,133,134

APEX Voice Communications (M)
818-379-8400
www.apexvoice.com
Products/Services: 17,45,159,166,162

Aplicor Inc. (M, C)
561-347-0300 x101
www.aplicor.com
Products/Services: 52,53,86,94,142

ASC telecom L.P. (M, S)
201-252-3001
www.asctelecom.com
Products/Services: 123,136,151

Aslan Training & Development (S)
770-690-9616 x104
www.aslantraining.com
Products/Services: 46,156
Other: Call Center Sales/Customer Service Training

Aspect Software Inc (M)
888-412-7728
www.aspect.com
Products/Services: 7,8,136,166,171

Attachmate (C)
206-217-7100
www.attachmate.com
Products/Services: 107,111,143,149
Other: Unified Desktop / Desktop Integration Solutions

Avidian Technologies (C)
206-686-3001
www.avidian.com
Products/Services: 47,53,86,142

BASiX Automation Integrators, Inc. (V)
603-758-6458
www.basixai.com
Products/Services: 20,31,49,
166,167

BCE Elix (V, S)
514-768-1000
www.bceelix.com
Products/Services: 53,57,123,166,171
Bilingual Corporation (S)
305-938-0660
www.bilingualtelemarketing.com
Products/Services: 55,112,130,132,133

BrandonWayne Group (S)
800-946-2693

Cacti, Inc. (M, C)
25 Bank St.,
Sussex, NJ 07461
Contact: Reginald Jerel
866-34C-ACTI
www.cacticom.com
[email protected]
Products/Services: 173,51,123,136
Contact Center Recording
and QA Cacti is committed to software development of quality assurance and corporate compliance solutions within the contact center. Our solutions blend quality concepts allowing organizations to improve efficiency, compliance, performance and automate processes resulting in financial success. Our innovations include: voice/screen recording, analytical reporting, speech analytics, automated survey and workflow applications.

Calabrio (C)
763-592-4600
www.calabrio.com
Products/Services: 173,136,171
Other: Unified Agent Desktop Software, Quality Management Software

Call Center Consultants (S)
781-740-2772
Products/Services: 118,119,121
Other: Call Center Prospect Lists

CallCenterClassifieds.com (S)
800-946-2693
www.callcenterclassifieds.com
Products/Services: 98
Other: Call center job board

CallCenterJobs.com (S)
888-353-7529
www.callcenterjobs.com/clickthru.cfm?LID=6397
Products/Services: 46,96,98,99,145
CallCopy (C)
888-922-5526 x5999
www.callcopy.com
Products/Services: 123,146
Other: Surveys

CallMiner (C)
239-689-6463
www.callminer.com
Products/Services: 51,170
Other: Speech analytics

Cbeyond (S)
678-370-2437
www.cbeyond.net
Products/Services: 77,103,104,146,160

Cerebit (C)
813-868-1904
www.cerebit.com
Products/Services: 173,136,144
Other: Fraud/Identity Theft Prevention

CFI Group (S)
734-623-5425
www.cfigroup.com
Products/Services: 46,51,53,76,136

Cicero, Inc. (C)
919-380-5092
www.ciceroinc.com
Products/Services: 149

Circumference Technology Services, Inc. (S)
877-882-9253
www.circumference.ca
Products/Services: 107,130,133
Other: Hosted Contact Center Solutions

Cisco Systems
408-902-3530
www.cisco.com/go/cc
Products/Services: 7,20,22,47,166

CITEL Technologies (M, C)
877-248-3587 xsales
www.citel.com
Products/Services: 31,104,115
Other: Digital-to-analog voice recording signal translation

Citrix Online (Citrix GoToAssist) (S)
800-549-8541
www.gotoassist.com
Products/Services: 94,106,109,140
Other: Hosted Remote Support Solution

ClickFox (C)
404-351-8020
www.clickfox.com
Products/Services: 14,46,51

CobbleSoft International Ltd. (S, C)
877-627-2441
www.cobblesoft.com
Products/Services: 173,53,95,111,114

Codima Technologies (M, C)
610-579-9435
www.codimatech.com
Products/Services: 24,119,136,151
Collaboration Technologies (C)
+525556300257
www.collaborationtechnologies.co.uk
Products/Services: 7,49,53,57

Comarch (C)
+48 12 646 1504
www.comarch.com
Products/Services: 11,47,53,62,116

CommuniGate Systems (C)
800-262-4722 x208
www.communigate.com
Products/Services: 20,25,27,101,104

ComplianceBridge Corporation (S, C)
800-317-2820
www.compliancebridge.com
Products/Services: 173,97,120,148

Concentric, An XO Communications Service (S)
866-500-9696
www.concentric.com
Products/Services: 102,103,110,111
Other: Web Hosting, Email and Domain Name Registration

Convertec Business Solutions (S)
888-745-4099
www.convertecsolutions.com
Products/Services: 44,130,131,133,134
CosmoCom (C)
121 Broad Hollow Rd.,
Melville, NY 11747
Contact: Sales
631-940-4200
www.cosmocom.com
[email protected]
Products/Services: 7,22,57,166
Unified Customer Communications IP Contact Center Consolidation Technology
CosmoCom, the global leader in Contact Center Consolidation 2.0, provides IP contact center technology for the largest and most complex enterprise requirements, consolidating multiple locations -- onshore, offshore, and home -- formal and informal agents, captive and outsourced operations, multichannel and multiple applications. Benefit from Consolidation 2.0 with CosmoCom technology deployed on premises or via top-tier service providers. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

CRMlandmark.com (S)
561-702-8466
www.crmlandmark.com
Products/Services: 9,46,52,53,70

Customer Insight Group, Inc. (S)
303-422-9758
www.customerinsightgroup.com
Other: CRM Strategy

Dataupia
617-301-8400
www.dataupia.com
Products/Services: 173,54
Other: Data Warehouse

Dialexia Communications Inc. (M, C)
514-693-8500 x214
www.dialexia.com
Products/Services: 11,20,26,30,45

Digital Antenna (M)
954-747-7022
www.digitalantenna.com
Other: Cell Booster and Antenna Manufacturer

Dirigosoft Corporation (S, C)
877-870-1234
www.dirigosoft.com
Products/Services: 20,115

e-Services Group International (S)
918-335-2522
www.e-servicesgroup.com
Products/Services: 130,133,134,135
Other: Customer Care

Echopass (S)
877-419-0908
www.echopass.com
Products/Services: 22,53,71,166
Other: SAS70 Certified

eGain Communications (S, C)
650-230-7532
www.egain.com
Products/Services: 74,73,111,109,114

Electronic Voice Services (M, C)
972-713-6622
www.evs7.com
Products/Services: 33,56,57,150,161

Empirix (S, C)
781-266-3379
www.empirix.com
Products/Services: 14,50,123,136,152
Encore Networks (M)
703-318-4366 x4366
www.encorenetworks.com
Products/Services: 29,71,140,144

Endeavor Telecom (S)
678-460-2500
www.endeavortelecom.com
Other: CPE Installations, Inside Wiring, Trouble Tickets, Site Surveys

Envision (C)
206-225-0800 x500
www.envisioninc.com
Products/Services: 46,123,156,171
Other: Business Intelligence

ESQUBE Communication Solutions (S, C)
+80 57672396 x26
www.esqube.com
Products/Services: 13,20,24,27,30
etalk Corp. (C)
4040 W. Royal Ln., Ste. 100
Irving, TX 75063
Contact: Kathy Kuehne
800-835-6357
www.etalk.com
[email protected]
Products/Services: 173,51,114,123,136
Autonomy etalk goes beyond traditional approaches to enable the Intelligent Contact Center, providing the ability to capture, share and analyze the critical data that flows through the contact center. Autonomy etalk does this by delivering a platform for multichannel interaction analysis, real-time agent support and contact center performance management solutions, including call and desktop recording, quality monitoring, agent coaching and evaluations and customer surveys. With automated processes, intuitive enterprise search and advanced analysis, Autonomy etalk delivers relevant and accessible intelligence that enables businesses to understand the meaning of customer interactions and enhance customer-driven business strategies across the enterprise.

EventHelix.com Inc. (C)
240-274-1453
www.eventhelix.com
Products/Services: 13,14

e-Services Group International (S)
918-335-2522
www.e-servicesgroup.com
Products/Services: 130,133,134,135
Other: Customer Care

Echopass (S)
877-419-0908
www.echopass.com
Products/Services: 22,53,71,166
Other: SAS70 Certified

eGain Communications (S, C)
650-230-7532
www.egain.com
Products/Services: 74,73,111,109,114

Electronic Voice Services (M, C)
972-713-6622
www.evs7.com
Products/Services: 33,56,57,150,161

Empirix (S, C)
781-266-3379
www.empirix.com
Products/Services: 14,50,123,136,152
Encore Networks (M)
703-318-4366 x4366
www.encorenetworks.com
Products/Services: 29,71,140,144

Endeavor Telecom (S)
678-460-2500
www.endeavortelecom.com
Other: CPE Installations, Inside Wiring, Trouble Tickets, Site Surveys

Envision (C)
206-225-0800 x500
www.envisioninc.com
Products/Services: 46,123,156,171
Other: Business Intelligence

ESQUBE Communication Solutions (S, C)
+80 57672396 x26
www.esqube.com
Products/Services: 13,20,24,27,30

etalk Corp. (C)
4040 W. Royal Ln., Ste. 100
Irving, TX 75063
Contact: Kathy Kuehne
800-835-6357
www.etalk.com
[email protected]
Products/Services: 173,51,114,123,136
Autonomy etalk goes beyond traditional approaches to enable the Intelligent Contact Center, providing the ability to capture, share and analyze the critical data that flows through the contact center. Autonomy etalk does this by delivering a platform for multichannel interaction analysis, real-time agent support and contact center performance management solutions, including call and desktop recording, quality monitoring, agent coaching and evaluations and customer surveys. With automated processes, intuitive enterprise search and advanced analysis, Autonomy etalk delivers relevant and accessible intelligence that enables businesses to understand the meaning of customer interactions and enhance customer-driven business strategies across the enterprise.

240-274-1453
www.eventhelix.com
Products/Services: 13,14

FacetCorp (M)
800-235-9901
www.facetcorp.com
Products/Services: 20,25,30,49,115

Five9, Inc. (S)
925-201-2000
www.five9.com
Products/Services: 7,18,56,57,58

FOQUEST (V, S)
781-245-7770 x2
www.foquest.com
Products/Services: 46,54,144,149
Other: Biometrics and Data Security

Forum Communications International (M)
972-680-0700 x1601
www.forum-com.com
Products/Services: 44,71,104,109
Other: Emergency Conferencing/Converged Conferencing

Fuze Digital Solutions (S, C)
425-649-1246
www.fuze.com
Products/Services: 47,52,107,111,114

GC Services (S)
713-777-4441
www.gcserv.com
Products/Services: 16,130,132,133,134

Genticity (C)
404-307-2201
www.customer1.com
Products/Services: 22,51,107,111
Other: CRM for the Call Center

Givex (S)
877-478-7733
www.givex.com
Products/Services: 149
Other: Gift Cards, Loyalty Cards, Stored Value, Coupons, Payment Systems

GM Voices, Inc. (S)
770-752-4500
www.gmvoices.com
Products/Services: 46,129,166
Other: voice and audio recording

GMT Corp. (C)
770-416-6000
www.gmt.com
Products/Services: 76,171
GN US Inc. (M)
77 Northeastern Blvd.,
Nashua, NH 03062
Contact: Christian Sommerhoff
603-864-6512
www.jabra.com
[email protected]
Products/Services: 92
Through its Jabra brand, GN is a world leader in innovative headset solutions. Our innovative and stylish headsets suit everyday life from work to leisure - providing increased efficiency and mobility as well as enhanced personal comfort.

GyrusLogic (S, C)
602-432-1995
www.gyruslogic.com
Products/Services: 106,147,166,163,170

HigherGround Inc. (C)
818-591-3133
www.highergroundinc.com
Products/Services: 12,123,136,151
Other: Liability Recording, Agent Evaluation

HouseCalls Audio Tour (S)
888-817-1860
www.housecallsaudiotour.com
Products/Services: 1,111,131,166

Human Resource Management Center (S, C)
480-988-5597
www.hrmc.com
Products/Services: 14,96,98,163,171

I.S. Associates, Inc. (S, C)
800-583-3440 x142
www.isassoc.com
Products/Services: 11,12,52,53,111

ICT Group, Inc. (S)
800-201-1085
www.ictgroup.com
Products/Services: 130,132,133,135,147

IEX Corp. (C)
972-301-1789
www.iex.com
Products/Services: 46,53,111,136,171

InfoCision Management Corp. (S)
325 Springside Dr.
Akron, OH 44333
Contact: Steve Boyazis
866-670-4IMC
www.infocision.com
[email protected]
Products/Services: 130, 131, 132, 133, 134
As a leading provider of contact center solutions, InfoCision Management Corporation specializes in lead generation, customer acquisition, customer care and retention. With 25 years of direct marketing experience, we help Fortune 100 companies build stronger, more valuable relationships with their customers. InfoCision is a full-service marketing firm, providing inbound and outbound teleservices, mail and premium fulfillment, bulk e-mail and fax, Web development, creative design and copywriting. Our reputation is unmatched and has earned us numerous awards. In fact, we have been recognized as the highest quality call center company in the world an unprecedented 14 times by Customer Interaction Solutions magazine.

Infor (C)
678-319-8000
www.infor.com/inforcrm
Products/Services: 51,53,55,73,142

Information Access Technology (C)
800-574-8801 x260
www.iat-cti.com
Products/Services: 19,49,57,58,166

Informiam (M, C)
678-980-7413
www.informiam.com
Products/Services: 51,114,136,171
Other: Proactive Contact Center Management

Infusion Software (S, C)
480-682-6765
www.infusionsoft.com
Products/Services: 53,55,63,73,142

Ingate Systems (M)
603-883-6569
www.ingate.com
Products/Services: 140,144
Other: SIP-capable Firewalls and SIParators, NAT traversal, SIP Trunking

InsideSales.com (M, C)
866-342-5370
www.insidesales.com
Products/Services: 47,53,56,63,68

Intelemedia Communications, Inc. (S)
972-300-2150
www.intelemedia.com
Products/Services: 7,131,134,166
Other: Hosted Contact Center

Intelenet Global Services (S)
972-596-0033
www.intelenetglobal.com
Products/Services: 46,87,89,130,134
Interactive Intelligence Inc. (C)
7601 Interactive Way
Indianapolis, IN 46278
317-872-3000
www.inin.com
Products/Services: 7, 22, 27,
111, 166
Interactive Intelligence Inc.® (Nasdaq: ININ) was formed in 1994 and today is a leading developer of all-in-one IP communications software for every aspect of customer interaction management. For contact centers and enterprises alike, our SIP-architected multi-channel IP platform and adaptable application suites pair innovation with experience to meet even the most demanding customer service performance requirements. Yet our communications solutions aren't just innovative. They're also proven, as evidenced by the recognized companies that rely on them worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana, and maintains offices throughout North America, EMEA and the Asia-Pacific with more than 2,500 customers globally.

IPitomy Communications (M)
941-306-2200
www.ipitomy.com
Products/Services: 20,29,31,104,115
IQ Services (S)
612-243-6700
www.iq-services.com
Products/Services: 14,50,104,123,152

J. Patrick & Associates
973-964-9393
www.jpatrick.com
Products/Services: 98

MarketMakers Group, Inc. (S)
610-254-8924
Products/Services: 121,133
Other: Outbound b2b teleservices

MicroAutomation (S)
678-401-8180
www.microautomation.com
Products/Services: 7,48,149,166,170

Mirabase (S, C)
305-960-1142
www.mirabase.com
Products/Services: 53,102,119,142
Other: Latin American Spanish Adword Campaign Designers

Mirapoint (S)
408-720-3700
www.mirapoint.com
Products/Services: 173,71,73,144
Other: Email Security, Email
archiving, Email reporting

Money's Worth (S)
239-292-1234
www.4yourmoneysworth.com
Products/Services: 46,97,98,157
Other: Interim Management

Multi-Tech Systems, Inc. (M)
800-328-9717 x5178
www.multitech.com
Products/Services: 29,31,37,101,104

Multima Corporation (C)
401-885-1916 x4242
www.netkeeper.com
Products/Services: 47,53,73,95,111

Interactive Softworks, Inc. (C)
678-762-9112
www.interactivesoftworks.com
Products/Services: 22,56,57,58,149

Interactive.com (S)
617-354-8585
www.interactive.com
Other: E-mail marketing solution

InterfaceSERVICES (S)
770-975-4823
www.interfaceservices.net
Products/Services: 13,145

Interior Concepts (M)
800-678-5550
www.interiorconcepts.com
Products/Services: 128
Other: Furniture/Site Design

Intuitive Voice Technology (M, C)
602-249-5750
www.intuitivevoice.com
Products/Services: 20,29,44,115,161

Invest In Guatemala (S)
+502-2421-2484
www.investinguatemala.org
Products/Services: 130,132,133,135

InVision Software AG (S, C)
312-474-7767
www.invisionwfm.com
Products/Services: 171

KnoahSoft (S, C)
701 N. Green Valley Pkwy., Ste. 200
Henderson, NV 89074
Contact: Kerri Coll
702-990-3022
www.knoahsoft.com
[email protected]
Products/Services: 173,47,107,123,136
KnoahSoft's contact center quality and performance management software suite dramatically improves operational performance. Our Web-based, fully integrated VoIP solution meets the quality, recording, monitoring, screen capture, surveying, e-learning and coaching needs of businesses of all sizes. Affordably priced, KnoahSoft makes it easy to buy only what you need. We know what it takes to balance productivity, quality, and agent satisfaction while providing an outstanding customer experience. Our Suite embodies those best practices in every facet of our software and our services to enable our clients to get the maximum value out of their investment. Visit www.knoahsoft.com/knoahsoft-tmc.html for a special TMCNet.com discount
from KnoahSoft.

Knova Software, Inc. (C)
800-572-5748
www.knova.com
Products/Services: 53,95,107,111,114

Kontakto (V, S)
+57-1-605-9924
www.kontaktos.net
Products/Services: 13,14,97,98
Other: Multilingual Contact
Center ServicesKnoahSoft (S, C)
701 N. Green Valley Pkwy., Ste. 200
Henderson, NV 89074
Contact: Kerri Coll
702-990-3022
www.knoahsoft.com
[email protected]
Products/Services: 173,47,107,123,136
KnoahSoft's contact center quality and performance management software suite dramatically improves operational performance. Our Web-based, fully integrated VoIP solution meets the quality, recording, monitoring, screen capture, surveying, e-learning and coaching needs of businesses of all sizes. Affordably priced, KnoahSoft makes it easy to buy only what you need. We know what it takes to balance productivity, quality, and agent satisfaction while providing an outstanding customer experience. Our Suite embodies those best practices in every facet of our software and our services to enable our clients to get the maximum value out of their investment. Visit www.knoahsoft.com/knoahsoft-tmc.html for a special TMCNet.com discount
from KnoahSoft.

Knova Software, Inc. (C)
800-572-5748
www.knova.com
Products/Services: 53,95,107,111,114

Kontakto (V, S)
+57-1-605-9924
www.kontaktos.net
Products/Services: 13,14,97,98
Other: Multilingual Contact
Center Services

Left Bank Solutions, Inc. (C)
310-207-6800
www.leftbanksolutions.com
Products/Services: 171

Lester Inc. (S)
203-488-5265
www.lesterusa.com
Products/Services: 130,132,133,134,135

LiveVox, Inc. (S)
610-639-1760
www.livevox.com
Products/Services: 7,11,12,16,166

LumenVox LLC (C)
877-977-0707 xSales
www.lumenvox.com
Products/Services: 147,163,170,168

Lynk Software, Inc. (C)
480-998-1933 x1272
www.lynksoftware.com
Products/Services: 173,47,52,53,54

National Quality Assurance, USA (S)
800-649-5289
www.nqa-usa.com
Products/Services: 148

National Technical Systems (S)
800-270-2516
www.ntscorp.com
Products/Services: 152

NetCentrex Comverse Converged IP Communications (C)
781-213-2726
www.comverse.com
Products/Services: 20,30,104,107,166

NetOffice Corp. (V, S)
866-206-1874
www.netoffice.com
Products/Services: 12,19,52,127,159

NetOp Tech (M)
312-376-0510
www.netoptech.com
Products/Services: 24,95,107,140,144

NetSuite (S, C)
650-627-1000
www.netsuite.com
Products/Services: 52,63,76,142
Other: Accounting, Ecommerce

NextCentra Integrated Communications Solutions (V, C)
(786) 206-1393
www.nextcentra.com
Products/Services: 20,46,166,162,168

NomKa Call Centers (S)
877-526-6652
www.nomka.com
Products/Services: 130,131,132,134,135
Nordia Inc. (S)
3100 Cote-Vertu Blvd., Ste. 280
Saint-Laurent, QC H4R 2J8
Contact: Patrick Carbonneau
888-858-2166 x5272
www.nordia.ca
[email protected]
Products/Services: 130,132,133,135
Customer care services
(outsourcing)
Nordia, a leading Canadian provider of world-class customer care solutions, is part of one of the largest contact center networks in the world operating on three continents. Nordia has 2,300 employees in five centers handling inbound and outbound 365/24/7 services in French, English and Spanish for North American companies in industry sectors such as telecommunications, financial services, banking, e-finance solutions, government, marketing, etc. Its redundant multimedia platform includes IVR, ACD, skills-based routing, outbound dialing, Web-based interaction functionality, e-mail, text-chat, fax, voice, video, self-service solutions and more, all fully integrated to an IP-based telephony architecture, as well as transparent multi-site capacity.

NorthWest Direct Marketing, Inc. (S)
610-384-0196
www.nwdirectmarketing.com
Products/Services: 46,130,132,133

OAISYS (M)
7965 South Priest Dr., Ste. 105
Tempe, AZ 85284
Contact: Sales
480-496-9040
www.oaisys.com
[email protected]
Products/Services: 123
Call Recording and Voice Documentation As The Right Choice for Call Recording, OAISYS is a premier developer of call recording solutions for small to medium-sized businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing telephone calls for simple retrieval, playback and management through intuitive interfaces to fit various users' needs. We provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.

OKS-Ameridial Worldwide (S)
4535 Strausser St. NW,
N. Canton, OH 44720
Contact: Steve Trifelos
800-445-7128 x260
www.oksameridial.com
[email protected]
Products/Services: 117,130,133,134,135
With more than 1,500 Customer Service and Sales Professionals throughout The United States, Canada and India, OKS-Ameridial is large enough to handle sizable programs, yet small enough to deliver the service and responsiveness you should expect from a family-owned company. You enjoy a single partner with a complete solution. Health - Communication - Cable & Satellite - Financial - Retail - Consumer Services - Business Services - Sales - Lead Generation - Customer Care - Data Cleansing - BPO

Oncontact Software (C)
262-375-6555
www.oncontact.com
Products/Services: 51,53,86,95,142

OnviSource Inc (C)
580-242-4636 x1130
www.onvisource.com
Products/Services: 7,27,123,159,160

Onyx Software (C)
317-249-1270
www.onyx.com
Products/Services: 53,55,86,142
Other: Business process management software

OPC Marketing, Inc. (M, C)
972-267-3279 x202
www.opc-marketing.com
Products/Services: 56,57,79,92,143

OrecX (C)
11 South LaSalle, 21st Fl., Ste. 2155
Chicago, IL 60603
Contact: Bruce Kaskey
312-895-5292
www.orecx.com
[email protected]
Products/Services: 20,173,123,151,171
Oreka TR (Total Recorder) is a call recording application designed to work with voice over Internet (VoIP) phone systems, specifically SIP Protocol-based systems. Oreka TR adds a powerful user interface, live monitoring capability, manual start and stop as well as better codec support. Access to the recordings is Web-based and does not require installing any additional software. It features powerful and flexible search capabilities that allow for immediate and accurate retrieval of required recordings. Features include: search and tag recordings, live monitoring (listen to calls as they happen), manual start and stop, selective recording, automatic recording forwarding, and logs recordings metadata to any major Database system.

OutsourceWorld (S)
561-989-5250
www.outsource-world.com
Products/Services: 9,97

PBD Worldwide Fulfillment Services (S)
770-442-8633
www.pbd.com
Products/Services: 61,64,110,117,130

Pegasystems Inc. (C)
617-866-6029
www.pegasystems.com
Products/Services: 13,173,53,87
Other: Business Process Management Software

Phone Pro (S)
800-888-4893
www.phonepro.com
Products/Services: 46,97,156,157
Other: Customer Service Training

Phone Ware Inc. (S)
858-459-3000 x1115
www.phonewareinc.com
Products/Services: 22,66,130,132,133

PipelineDeals.com (C)
866-702-7303
www.pipelinedeals.com
Products/Services: 47,51,53,63,136
Plantronics (M)
345 Encinal St.,
Santa Cruz, CA 95060
Contact: Sales
800-544-4660
www.plantronics.com/contactcenter
[email protected]
Products/Services: 32,91,93,92,104
Plantronics, Inc. introduced the first lightweight communications headset in 1962, and in 1969 was used for the historic "One Small Step" transmission from the moon. Today, Plantronics headsets are widely used in Fortune 500 companies and organizations such as the FAA and 911 dispatch centers. With its legacy of innovation, Plantronics provides contact centers with headsets with reliability built in, premium sound and comfort and world-class, worldwide support and service. As the experts in contact center performance, Plantronics is the headset partner of choice for most contact centers worldwide. Plantronics continually delivers innovative products tailored to the contact center to improve their key metrics regarding customer satisfaction, agent productivity and employee retention.

prairieFyre Software (M, C)
613-599-0045
www.prairiefyre.com
Products/Services: 7,12,53,72,171

PreVisor, Inc. (S)
770-650-8080
www.previsor.com
Products/Services: 96

Prosodie Interactive (S)
954-671-6588
www.prosodieinteractive.com
Products/Services: 19,130,133,166,170

Pulse Voice Inc. (S, C)
905-754-4100
www.pulsevoice.com
Products/Services: 7,30,56,116,166

Quintrex Data Systems Corp. (C)
319-363-5508
www.quintrex.com
Products/Services: 11,53,68,111,150

R.L.Bencin & Associates
440-526-6726
Products/Services: 98

RAD Data Communications (M)
201-529-1100 x330
www.radusa.com
Products/Services: 31,71,164,165
Other: TDMoIP gateways

Recollect Recording, LLC (S, C)
972-377-9074
www.recollectrecording.com
Products/Services: 173,123,151

RED ALERT by AMTELCO (M, C)
800-380-7345
www.redalertsystem.com
Products/Services: 71
Other: Emergency notification Systems
Relevant Communications Corporation (C)
415-776-6337
www.relevantcommunications.com
Products/Services: 53,55,68,73,79

Sage Software (C)
800-643-6400
www.sagesoftware.com
Products/Services: 47,53,76,87,142

Salesboom.com (S, C)
902-446-4857
www.salesboom.com
Products/Services: 52,63,111,114,142

Samsung Business Communication Systems (M)
972-761-7000
www.samsung.com/bcs
Products/Services: 21,32,49,91,160

Sennheiser Communications (M)
860-434-9190 x152
www.sennheisercommunications.com
Products/Services: 92
SER Solutions, Inc. (C)
45925 Horseshoe Dr., Ste. 150
Dulles, VA 20166
Contact: Scott Wielar
703-948-5500
www.ser.com
[email protected]
Products/Services: 7,31,47,57,166
SER delivers unsurpassed contact management and speech analytics solutions to support telemarketing, collections, fundraising, market research and proactive customer care. SER's solutions enable organizations to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding upsell and cross-sell opportunities, maximizing agent productivity, improving customer service and reducing costs.

serVonic GmbH (C)
+49 8142 4799 x12
www.servonic.com
Products/Services: 49,77,84,159,161

Sitel (S)
866-95S-itel
www.sitel.com
Products/Services: 130,131,132,133,135
snom technology AG (M)
978-686-1531 x507
www.snom.com
Products/Services: 91
Other: IP Telephones

Snowfly Performance Incentives (S, C)
307-745-7126 x7
www.snowfly.com
Products/Services: 62,97,136,139,171

Soffront Software Inc (C)
510-413-9000
www.soffront.com
Products/Services: 52,53,94,95,142
SoundBite Communications (S)
22 Crosby Dr.,
Bedford, MA 01730
781-897-2500
www.soundbite.com
[email protected]
Products/Services: 160,166,163
Automated Voice Messaging Service
SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, and secure payments, and can improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multitenant customer communications platform is used by collection agencies, financial service providers, retailers, telecommunications providers and utilities. For more information, visit www.SoundBite.com.

Spanlink Communications (V)
763-971-2000
www.spanlink.com
Products/Services: 20,22,49,149
Other: IP Communications Consulting

Spectrum Corp. (M)
713-944-6200
www.specorp.com
Products/Services: 7,5,140
Other: Wallboards, IP Wallboards
SpeechCycle (C)
646-792-2720
www.speechcycle.com
Products/Services: 52,130,166,163,170

SPIRIT (C)
408 540-6033
www.spiritdsp.com
Products/Services: 27,31,32,44,45

SpringCM (C)
877-362-7273
www.springcm.com
Products/Services: 54,109, 114,142
Other: Content Management Software

StarTek (S)
303-262-4548
www.startek.com
Products/Services: 13,130,132
Other: Call Center Integration, Directory Services, Prepaid Calling Cards

Strategic Communication Systems (C)
800-727-4155 x322
www.strategicinc.com
Products/Services: 7,46,47,57,107
Symon Communications, Inc. (M, C)
500 N. Central Expwy., Ste. 175 Plano, TX 75074
Contact: Sales
972-578-8484
www.symon.com
[email protected]
Products/Services: 5,101,136,149,171
Symon delivers easy-to-use digital communication solutions that allow clients to drive productivity, increase revenues and promote a positive enlightened work culture and customer experience using digital visual displays including the PC desktop. We enable our clients to share knowledge and increase awareness out to their employees by displaying unique but relevant information, branding and messaging, and reporting real-time, mission-critical content and business metrics. Symon products focus on results as shown by improved performance and productivity throughout the businesses. Over 7,000 customers worldwide depend on Symon software, hardware and professional services for the contact center, employee communications and the enterprise.
Synergy Solutions, Inc. (S)
602-296-1600
www.synergysolutionsinc.com
Products/Services: 102,130,132,133,134

Syntellect (S, C)
800-788-9733
www.syntellect.com
Products/Services: 49,71,166,167,170

Sytel Limited (M, C)
+441296381200
www.sytelco.com
Products/Services: 30,57,143,150,166

Szatan and Assoc. (S)
312-440-9070
www.szatanassociates.com
Products/Services: 145

Taction - The Contact Center (S)
800-508-9936
www.taction.com
Products/Services: 46,130,133,135

TARGUSinfo (S)
800-682-7487
www.targusinfo.com
Products/Services: 118,121,122,166
Other: Real-time inbound call center services

TASKE Technology Inc.
613-596-2533
www.taske.com
Products/Services: 7,49,151,171
Other: Telephone reporting software for call centers and general business environments
Technology Marketing Corp. (TMC) (S)
1 Technology Plz.,
Norwalk, CT 06854
Contact: Sales
203-852-6800
www.tmcnet.com
Products/Services: 43,59,118,154,155
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference.

Tel-Assist (S)
888-446-8854
www.telassist.com
Products/Services: 130,135
Other: 1st level help desk Service, Email Response

Telacquire Marketing Group Inc. (S)
604-677-7780
www.telacquire.com
Products/Services: 118,121,130,133,134

TeleCall S.A.C. (S)
+51 1 4443040 x213
Products/Services: 117,121,130,132,133

Telecorp Products, Inc. (C)
248-960-1000
www.telecorpproducts.com
Products/Services: 7,5,107,136
Other: Quality monitoring, Real-time Recording

TeleDirect International, Inc. (C)
480-585-6464 x3360
www.tdirect.com
Products/Services: 53,57,142,150
Other: Customer campaign management Software & Services

Teleformix, LLC (C)
847-472-5331
www.teleformix.com
Products/Services: 51,53,136,157,163

TeleManagement Search (S)
516-767-6990
www.tmrecruiters.com
Products/Services: 98

TelePlaza (S)
402-933-0342
www.teleplaza.com
Products/Services: 43,46,130,133,145

Telerx (S)
800-2TE-LERX
www.telerx.com
Products/Services: 130,131,132,133,135

Telespectrum FX (S)
610-213-9792
www.trgcustomersolutions.com
Products/Services: 130,131,132,133

TeleTech (S)
303-397-8100
www.teletech.com
Products/Services: 22,52,112,136
Other: Customer Relationship Management and Business Process Outsourcing

TelStrat (M)
972-543-3500
www.telstrat.com
Products/Services: 51,95,123,140

Telvista (S)
800-563-9699 x1
www.telvista.com
Products/Services: 130, 132, 133, 134, 135

Texas Digital Systems, Inc. (M, C)
800-693-2628
www.txdigital.com
Products/Services: ,53,95,101,171

The Call Center School (S)
615-812-8400
www.thecallcenterschool.com
Products/Services: 13,46,155,156,157

The Phone Coach (S)
701-530-0806
www.thephonecoach.com
Products/Services: 46,96,143,157,158

The Taylor Reach Group, Inc. (S)
416-276-9068
www.thetaylorreachgroup.com
Products/Services: 13,46

The Telework Coalition (S)
202-266-0046 x101
www.telcoa.org
Products/Services: 46
Other: Work at home contact
center solutions

Thomas L. Cardella & Associates (S)
319-393-1511
www.youdonthavetosettle.com
Products/Services: 130,133,135
Other: E-mail marketing Campaigns

Tigerpaw Software (C)
800-704-9009
www.tigerpawsoftware.com
Products/Services: 47,53,142,171
Other: Professional service Automation (PSA) Software

TMP Direct (S)
973-347-9400 x4248
www.tmpwdirect.com
Products/Services: 61,63,130,133,135

Toshiba America Information Systems, Telecom Systems Division (M)
949-583-3000
www.telecom.toshiba.com
Products/Services: 20,21,159,161
Other: Video comm, IP Phones, VoIP, digital phones, wireless phones, softphones

TouchLogic (S)
866-707-0207 x205
www.touchlogic.com
Products/Services: 160,166,163

TouchStar Software (C)
866-338-0678
www.touchstarsoftware.com
Products/Services: 173,57,143,150,151

TRG Customer Solutions (S)
610-213-9792
www.trgcustomersolutions.com
Products/Services: 130,131,133

Trivium Systems Inc. (C)
877-439-9338 x320
www.triviumsys.com
Products/Services: 11,12,173,153
Other: Call recording

TTC Marketing Solutions (S)
800-777-6348 x4970
www.ttcmarketingsolutions.com
Products/Services: 16,71,130,133,151

UCN, Inc. (S)
14870 Pony Express Rd.,
Bluffdale, UT 84065
Contact: Aaron Glauser
801-320-3468
www.ucn.net
[email protected]
Products/Services: 7,47,71,171
eLearing and Communications
InContact® is a fully-functional contact center platform capable of serving enterprise-grade centers eliminating the need to manage connectivity or software infrastructure while yielding remarkable TCO advantages over premises-based alternatives.
Integrated ACD and workforce management components deliver the right agent at the right time. Hiring, eLearning and communication modules, when combined with the ACD, result in more skillful and motivated agents speaking the right message at the right time. UCN's inContact will change your world with implementation measured in days, not months, allowing you to innovate and focus efforts on your critical business needs.

Ulysses Learning (S)
800-662-2066
www.ulysseslearning.com
Products/Services: 46,156,157
Other: Simulation-based e-Learning for CSRs, sales reps and managers

Unica Corporation
781-839-8000
Products/Services: 53,59,61,62,63

Unifica Teleservices (S)
713-461-5895
www.unificateleservices.com
Products/Services: 130,132,133

Upstream Works Software (C)
905-660-0969 x362
www.upstreamworks.com
Products/Services: 22,49,58,136
Other: Agent Desktop & Automation

Velaro Inc. (C)
800-983-5276 x741
www.velaro.com/?cid=171
Products/Services: 63,102,106,111,109

VERBIO Technologies S.L. (C)
+34 934097120
www.verbio.com
Products/Services: 107,147,167,170
Other: Voice speaker verification system and voice -enabled
web interaction
Verint Witness Actionable Solutions (M)
330 South Service Rd.,
Melville, NY 11747
Contact: Sales
800-4VE-RINT
www.verint.com
[email protected]
Products/Services: 123,136,147,171
Other: Call recording solutions
Created following Verint's merger with Witness Systems, Verint Witness Actionable Solutions features the broadest portfolio for customer service analytics, workforce optimization, quality monitoring/recording, workforce management, eLearning, performance management and customer surveys. From contact centers, to branch and back-office operations and through to the enterprise, its solutions provide the visibility and actionable intelligence to power decision-making, ensure service excellence and drive performance across all aspects of customer operations.

Vertical Communications (M)
877-VER-TICA x2
www.vertical.com
Products/Services: 1,20,47,159,166

Virtual Causeway (S)
978-372-5062
www.v-causeway.com
Products/Services: 66,132,133

Virtual Hold Technology (S)
330-670-2263
www.virtualhold.com
Products/Services: 13,47,100,107
Other: Virtual Queuing Solution

VOCALCOM (M, C)
6700 Cote de Liesse, Ste. 102
Montreal, QC
H4T2B5 Canada
Contact: George Seroukas
514-733-6444
www.vocalcom.com
[email protected]
Products/Services: 7, 49, 57, 107, 150
VOCALCOM provides world-class CRM and contact center software solutions. We proudly have an extensive worldwide client base in over 30 countries. Vocalcom's solutions include ACD, IVR and predictive dialing, latest Asterisk, natural language, VoiceVision, HMP, Dialogic and Avaya contact center platforms. Together, these next-generation technologies can be bundled with VOCALCOM's software architecture to provide turnkey solution for all vertical markets. Our solutions allow companies to efficiently service their customers while optimizing their workforce and quality of service. Hermes addresses itself to all industry sectors that directly target customer interactions: sales, marketing, collections, customer services and telemarketing.

Voice Print International (C)
800-200-5430
www.vpi-corp.com
Products/Services: 173,123,136,147,156

Voice Teleservices (S)
207-699-2484
www.voiceteleservices.com
Products/Services: 46,130,133

VoiceObjects, Inc. (C)
650-288-0313
www.voiceobjects.com
Products/Services: 53,147,160,166,163

Voxbone (S)
32 2 808 00 00
www.voxbone.com
Products/Services: 130,135
Other: VoIP origination services

VoxMedia Consulting, Inc. (S)
781-259-0404
www.voxmediaconsulting.com
Products/Services: 46,143,147,166,170

VPI (Voice Print International) (C)
160 Camino Ruiz,
Camarillo, CA 91301
Contact: Patrick Botz
800-200-5430
www.vpi-corp.com
[email protected]
Products/Services: 123,136,147,156,171
VPI (Voice Print International) is a leading innovator and provider of integrated call recording, quality monitoring, workforce management, performance management, agent coaching and speech analytics. Through its award-winning modular suite of contact center solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 35 countries.

Walker's Research (S)
800-913-0382
www.walkersresearch.com
Products/Services: 117,118,120,121

West at Home (S)
800-841-9000
www.westathome.com
Products/Services: 130
Other: Home-based Agents,
Remote Agents
Xceed (S)
The Smart Village, KM28, Cairo/Alex Road
Cairo, 00 00202 Egypt
Contact: Ossama Nazmi
+2 02 3776 3000
www.xceedcc.com
[email protected]
Products/Services: 22,52,94
Business Process Outsourcing
Xceed is the largest and most sophisticated contact center in the Southern Mediterranean region with a capacity of 1,600 Web-enabled, multichannel workstations. It offers inbound/outbound/integrated customer contact solutions. It currently manages programs for clients covering four different continents in eight languages. Xceed is the first and only COPC-2000®, ISO 14001: 2004, ISO 9001:2000, and OHSAS 18001:1999 certified in North Africa and Southern Mediterranean Region.