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Compliance Desk
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Listen and Learn
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From the Analysts' Desk
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CRM, BPO & TELESERVICES
CRM Dogma Explained:“Executive Buy-In”
By David Sims, Contributing Editor, Customer Interaction Solutions
Real-Time Data, Real Time Results
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
CALL CENTER TECHNOLOGIES
New Research: Contact Centers Evolve with New Customer Demands and Solutions
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Hearing The Customers
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WORKFORCE OPTIMIZATION
INNOVATIVE SOLUTIONS
Hosted Solutions: "Shrink-wrap" Products vs. Customized Solutions
By Josh Shale, Director of Marketing, VoltDelta
Maximizing Agent Productivity with Closed-Loop Coaching
By Rick Reiman, TeleDirect International
Already Spent Millions on Premise-based Solutions But Still Need More? Hosted Solutions Can Help
By Joshua Shale, Director of Marketing, Volt Delta Hosted Solutions
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