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In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group
High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp.
On The Line
By Tim Searcy
Headset
By Keith Dawson
Customer Interaction News
From TMCnet Blogs
Compliance Desk
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
Listen and Learn
By Joe Fleischer
From the Analysts' Desk
By Susan Campbell, Contributing Editor, Customer Interaction Solutions
Logout
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
Ask the Experts
By Tim Passios, Interactive Intelligence
Testimonials
"The standard industry source."
' FORTUNE Magazine
"The Bible of the industry."
' THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications I read."
' Bob Fately,Vice President, Third Wave International
CRM, BPO & TELESERVICES
CRM Dogma Explained:“Executive Buy-In”
By David Sims, Contributing Editor, Customer Interaction Solutions
Real-Time Data, Real Time Results
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
CALL CENTER TECHNOLOGIES
New Research: Contact Centers Evolve with New Customer Demands and Solutions
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
ITEXPO West 2008 Review
Hearing The Customers
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
WORKFORCE OPTIMIZATION
Enabling Excellence With IP Recording
By Brendan Read
INNOVATIVE SOLUTIONS
Hosted Solutions: "Shrink-wrap" Products vs. Customized Solutions
By Josh Shale, Director of Marketing, VoltDelta
Maximizing Agent Productivity with Closed-Loop Coaching
By Rick Reiman, TeleDirect International
Already Spent Millions on Premise-based Solutions But Still Need More? Hosted Solutions Can Help
By Joshua Shale, Director of Marketing, Volt Delta Hosted Solutions
SPECIAL FOCUS
News Analysis: Contact Centers Unprepared For Disasters, Disruptions
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