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Customer Interaction Solutions
October 2006 - Volume 25 / Number 5

Who’s Who In Teleservices

By Tracey E. Schelmetic
Editorial Director, Customer Inter@ction Solutions


 
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Once again, the editors of Customer Inter@ction Solutions have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who’s Who listing. To make this a highly valuable tool, we’ve kept itKey:
A. Inbound
B. Outbound
C. Multilingual Services
D. Interactive (IVR)
E. E-mail capabilities
F. Text chat
as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee. We invite you to peruse these companies’ Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can’t afford to put your customer service into the hands of amateurs. That said, we are happy to present the listing.





1 2 1 Direct Response
Philadelphia, PA
Contact: Jeff Plaut
e-mail: plautj@121directresponse.com
Web: www.121directresponse.com
Services: A, B, D, E

24-7 INtouch Regina,
Saskatchewan, Canada
e-mail: sales@24-7intouch.com
Web: www.24-7intouch.com
Services: A, C, D, E, F

ACP Interactive, LLC
San Francisco, CA
Web: www.acpinteractive.com
Services: D

ACS, Inc.
Dallas, TX
e-mail: info@acs-inc.com
Web: www.acs-inc.com
Services: A, C, D, E, F

Advanced Data-Comm, a Working Solutions Company
Dubuque, IA
Contact: Michael Budde
e-mail: mbudde@advanced-data.com
Web: www.advanced-data.com
Services: A, B, C, E, F

AFFINA – The Customer Relationship Company
Peoria, IL
e-mail: services@affina.com
Web: www.affina.com
Services: A, B, C, D, E, F

Alert Communications
Pasadena, CA
Web: www.alertcom.com
Services: A, B, C, D, E, F

Alliance Direct Marketing Services, Inc.
Hurst, TX
e-mail: info@alliancedms.com
Web: www.alliancedms.com
Services: A, B, C, D, E

Alpine Access
Golden, CO
e-mail: sales@alpineaccess.com
Web: www.alpineaccess.com
Services: A, C, E, F

Alta Resources
Neenah, WI
e-mail: insight@altaresources.com
Web: www.altaresources.com
Services: A, B, C, D, E, F

Ambergris Solutions
Pasig, Philippines
Web: www.ambergrissolutions.com 
Services: A, B, C, D, E, F

AnswerNet Network
Contact: Gary Pudles
e-mail: gary@answernet.com
Web: www.answernet.com
Services: A, B, C, D, E, F

APAC Customer Services, Inc.
Deerfield, IL
Contact: Jessie L. Sandvick-Ash
e-mail: jlash@apacmail.com
Web: www.apaccustomerservices.com
Services: A, B, C, D, E, F

Apex, a SYKES company
Córdoba, Argentina
e-mail: info@apexamerica.com
Web: www.apexamerica.com
Services: A, B, C, D

Archway Marketing Services
Rogers, MN
Web: www.archway.com
Services: A, C, D, E

ARO, Inc.
Kansas City, MO
e-mail: sales@callcenteroptions.com
Web: www.callcenteroptions.com   
Services: A, B, C, E

B2B Lead Machine, Inc.
Mesa, AZ
Web: www.b2bleadmachine.net
Services: B, E

CallNet Call Center Services, Inc.
Bloomington, IN
Web: www.callnetservices.com
Services: A

CanTalk Canada Inc.
Winnipeg, Manitoba, Canada
e-mail: info@cantalk.com
Web: www.cantalk.com
Services: A, B, C, D, E

Center Partners, Inc.
Fort Collins, CO
e-mail: info@centerpartners.com
Web: www.centerpartners.com
Services: A, B, C, D, E, F

Cerida
Methuen, MA
e-mail: sales@cerida.com
Web: www.cerida.com
Services: A, B, E, F

CeSaps
Lahore, Pakistan
e-mail: info@cesaps.com
Web: www.cesaps.com
Services: A, B, E, F

Charlton
Madison, WI
Contact: Rod Schwegel
e-mail: rschwegel@tcgcorp.net
Web: www.tcgcorp.net
Services: A, B, C, D, E, F

ClientLogic
Nashville, TN
Web: www.clientlogic.com
Services: A, B, C, D, E, F

The Connection Outsourced Call Center
Burnsville, MN
e-mail: sales@the-connection.com
Web: www.the-connection.com
Services: A, B, C, D, E, F

Connextions Inc.
Orlando, FL
Web: www.connextions.com
Services: A, B, C, D, E, F

Convergys (News - Alert) Corporation
Cincinnati, OH
e-mail: marketing@convergys.com
Web: www.convergys.com
Services: A, B, C, D, E, F

Cross Country Automotive Services
Medford, MA
Web: www.crosscountry-auto.com
Services: A, B, D, E

Crystal Call, ltd.
Bratislava, Slovakia
Contact: Peter Dumbala
e-mail: peter.dumbala@crystalcall.sk
Web: www.crystalcall.sk
Services: A, B, C

Customer Focus Services
Los Angeles, CA and Bangalore, India
Contact: Marc Haberman
e-mail: marc@customerfocusservices.com
Web: www.customerfocusservices.com
Services: A, C, E, F

Cyber City Teleservices
Hackensack, NJ
Contact: Fred Shadding
e-mail: fshadding@cctll.com
Web: www.cctll.com
Services: A, B, C, D, E

DialAmerica Marketing, Inc.
Mahwah, NJ
Web: www.dialamerica.com
Services: A, B, C, D, E, F D

F King & Co., Inc.
New York, NY
Contact: Michael Manspeizer
e-mail: mmanspeizer@dfking.com
Web: www.dfking.com
Services: A, B, C, D, E, F

ECHO Communications and Development Corporation
Hayward, CA
Contact: Reggie Silang
e-mail: rsilang@echo-services.com
Web: www.echo-services.com or www.ecdci.com
Services: A, B, C, D

E-Connect Asia, Inc.
Pasig City, Philippines
Contact: Daniel Guina
e-mail: dguina@econnectasia.com
Web: www.econnectasia.com
Services: A, B, C, E

EMS, Inc.
Contact: Mitch Johnson
e-mail: mitchj@emscrm.com
Web: www.emscrm.com
Services: A, B, C, D, E, F

Envox Worldwide (News - Alert)
Westborough, MA
e-mail: us.sales@envox.com
Web: www.envox.com
Services: A, B, C, D, E

ePERFORMAX Contact Centers Corporation
Cordova, TN and Makati City, Philippines
Web: www.eperformax.com
Services: A, B, C

Epixtar Corp.
Miami, FL
www.epixtar.com
Services: A, B, C, D, E

e-Services Group International
Houston, TX and Montego Bay, Jamaica
Web: www.e-servicesgroup.com
Services: A, B, C, E, F

eTelecare Global Solutions
Scottsdale, AZ
e-mail: info@etelecare.com
Web: www.etelecare.com
Services: A, B, E, F

eTelecare Global Solutions
Scottsdale, AZ
e-mail: info@etelecare.com
Web: www.etelecare.com
Services: A, B, E, F

Excell Agent Services, L.L.C.
Lubbock, TX
e-mail: sales@excellagent.com
Web: www.excellagent.com
Services: A

The Frantz Group Grafton, WI
Web: www.thefrantzgroup.com
Services: A, B, C, D, E, F

Full Perspective Video Services, Inc.
Indianapolis, IN
Web: www.fpvid.com
Services: A, B, C, D, E

GC Services Limited Partnership
Houston, TX
e-mail: marketing.communications@gcserv.com
Web: www.gcserv.com
Services: A, B, C, D, E, F

Global Response
Margate, FL
Web: www.globalresponse.com
Service Type: A, C, D, E, F

Hamilton Contact Center Services
Aurora, NE
e-mail: marketing@hamiltontm.com
Web: www.hamiltontm.com
Services: A, B, C, D, E, F

Harte-Hanks
San Antonio, TX
e-mail: contactus@harte-hanks.com
Web: www.harte-hanks.com
Services: A, B, C, D, E

Help Desk NOW Inc.
Web: www.helpdesknow.com
Services: A, B, C, D, E, F

The Heritage Company, Inc.
North Little Rock, AR
Web: www.theheritagecompany.com
Services: A, B, E

Hispanic Teleservices Corporation
Houston, TX Contact: Kit Cooper
e-mail: kit.cooper@htc.to
Web: www.htc.to
Services: A, B, C, D, E, F

ICT Group
Newton, PA
Web: www.ictgroup.com
Services: A, B, C, D, E, F

Influent Inc.
Dublin, OH Contact: Hayley Savage
e-mail: hayley@influentinc.com
Web: www.influentinc.com
Services: A, B, C, E

InfoCision Management Corporation
Akron, OH
Contact: Steve Boyazis
e-mail: steve.boyazis@infocision.com
Web: www.infocision.com
Services: A, B, C, D, E, F

Informed Sources Inc.
Troy, NY
Contact: Bob Kasper
e-mail: bob@informed-sources.com
Web: www.informed-sources.com
Services: B, C, D, E, F

InfoVox Ltd.
Bogota/Cali, Colombia
e-mail: infovox@infovox.com.co
Web: www.infovox.com.co
Services: A, B, D, E, F

InPulse Response Group
Phoenix, AZ
Web: www.inpulseresponse.com
Services: A, B, C, D, E, F

InService America
Forest, VA
Web: www.inserviceamerica.com
Services: A, B, C, D, E, F

IntelliCare
South Portland, ME
e-mail: info@intellicare.com
Web: www.intellicare.com
Services: A, B, C

InTouch Solutions
Services: B, D ISA Corp. Van Nuys, CA
Contact: John Olmscheid
e-mail: jolmscheid@isacorp.com
Web: www.isacorp.com or
www.its-smartcalls.com
Services: A, B, C, D, E, F

IVR Technology Group
e-mail: sales@ivrtechgroup.com
Web: www.ivrtechgroup.com
Services: D, E

JHA Telemanagement, Inc.
Contact: Jon Hamilton
e-mail: jhatelemgt@aol.com
Web: www.jha-tel.com
Services: A, B, C, D, E, F

KorenIT
Montréal, Québec, Canada
e-mail: info@korenit.com
Web: www.korenit.com
Services: A, B, C, D, E, F

Kowal & Associates, Inc.
Cambridge, MA
e-mail: marketing@kowalinc.com
Web: www.kowalinc.com
Services: A, D, E

L3 Microdyne Outsourcing
Torrance, CA
Web: www.microdyne.com
Services: A, B, C, D, E, F

LiveOps, Inc.
Palo Alto, CA
e-mail: sales@liveops.com
Web: www.liveops.com
Services: A, B, C, D

Lotus Digitech Limited
Secunderabad, India
Contact: Dr. V. B. Rao Dasari
e-mail: drvbraodasari@lotusdigitech.com
Web: www.lotusdigitech.com
Services: A, B, E

Meiotic Inc.
Contact: Paul Pacun
e-mail: ppacun@meiotic.com
Web: meiotic.com
Services: D

MicahTek Inc.
Broken Arrow, OK
Web: www.micahtek.com
Services: A

Millennium Teleservices
Edison, NJ
Web: www.mmtel.com
Services: A, B, C, D, E, F

Mills Marketing & TeleServices, LLC
Omaha, NE
Contact: Lee Mills
e-mail: teleservices.leemills@usa.net
Phone: 402-707-5654
Services: A, B, C, D, E, F

MphasiS BPO
Bangalore, India and New York, NY
Contact: Brendon Tucker
e-mail: brendon.tucker@mphasis.com
Web: www.mphasis.com
Service: A, B, C, E, F

NCO Group, Inc.
Horsham, PA
Web: www.ncogroup.com
Services: A, B, C, D, E, F

NOVO 1, Inc.
Waukesha, WI
e-mail: hlevenhagen@novo1.com
Web: www.novo1.com
Services: A, B, C, D, E, F

O’Currance Teleservices
Salt Lake City, UT
Web: www.ocurrance.com
Services: A, C, D, E

OKS-Ameridial Worldwide
Canton, OH
Contact: Steve Trifelos
e-mail: trifelos@oksameridial.com
Web: www.oksameridial.com
Services: A, B, C, D, E, F

Omnimatic São
Paulo, Brazil
Contact: Renato F. da Silva Jr.
e-mail: renato@omnimatic.com.br
Web: www.omnimatic.com.br
Services: A, B, C, D, E, F

OnviSource, Inc.
Plano, TX
e-mail: info@onvisource.com
Web: www.onvisource.com
Services: A, B

Outsourcing, S.A.
Bogotá, Colombia
Phone: +571 5231170
Web: www.outsourcing.com.co
Services: A, B, C, D, E, F

PCCW Contact Center Business
Hong Kong
Web: www.pccw.com/contactcenter/
Services: A, B, C, D, E, F

PentaServ
New Delhi, India
e-mail: info@pentaserv.com
Web: www.pentaserv.com
Services: A, B, D, E

Perfexa Solutions
Costa Mesa, CA and Gurgaon, India
Web: www.perfexa.com
Services: A, B, E, F

Prairie Voice Services
Omaha, NE
Contact: Ann Cannon
e-mail: annc@prairiev.com
Web: www.prairiev.com
Services: A, B, D, E, F

Qinteraction
Manila, Philippines
e-mail: info@qinteraction.com
Web: www.qinteraction.com
Services: A, B, C, D, E, F

Selway Group, Inc. Mesa, AZ
Web: www.selwaygroup.com
Services: A, C, D, E, F


Servit Outsourcing
Bucharest, Romania
e-mail: contact@romsourcing.com
Web: www.romsourcing.com
Services: B, C, E, F

Signius
Princeton, NJ
Web: www.signius.com
Services: A, B, C, D, E, F

SITEL Corporation
Omaha, NE
Contact: Jennifer Charles
e-mail: jennifer.charles@sitel.com
Web: www.sitel.com
Services: A, B, C, D, E, F

Soluziona (News - Alert) Consultoría y Tecnología S.L.
Madrid, Spain
Contact: Cesar Martin del Alamo
e-mail: cmartina@soluziona.com
Web: www.soluziona.com
Services: D

Sound Telecom
e-mail: info@sound-tele.com
Web: www.sound-tele.com, www.solaxis.com
Services: A, B, C, D, E, F

Source 1 HTMT
Lyndhurst, NJ
Contact: Brian Jude Piatkowski
e-mail: bpiatkowski@source1htmt.com
Web: www.source1htmt.com
Services: A, B, C, D, E

SR. Teleperformance
Paris, France
Web: www.srteleperformance.com
Services: A, B, C, D, E, F

The Survey Center
Mashpee, MA
Web: www.thesurveycenter.com
Services: B, E

Sykes Enterprises (News - Alert) , Inc.
Tampa, FL
Web: www.sykes.com
Services: A, C, D, E, F

Synergy Solutions, Inc.
Phoenix, AZ
Contact: Lori Fentem
e-mail: llfentem@callsynergy.com
Web: www.synergysolutionsinc.com
Services: A, B, C, D

Taction, The Contact Center
Waldoboro, ME
e-mail: info@taction.com
Web: www.taction.com
Services: A, B, D, E, F

Talk2Rep Call Centers
Tamarac, FL
e-mail: sales@talk2rep.com
Web: www.talk2rep.com
Services: A, B, C, D, E, F

TCIM Services, Inc.
Wilmington, DE
Web: www.tcim.com
Services: A, B, C, D, E, F

TechTeam Global (News - Alert)
Southfield, MI
Web: www.techteam.com
Services: A, B, C, D, E, F

Telacquire Marketing Group Inc.
Vancouver, BC, Canada
e-mail: info@telacquire.com
Web: www.telacquire.com
Services: A, B, C, D, E, F

Tel*Assist
Lombard, IL
e-mail: customercare@telassist.com
Web: www.telassist.com
Services: A, E

TeleDirect International, Inc.
Scottsdale, AZ
Web: www.tdirect.com
Services: A, B, C, D, E, F

Telelogix Karachi,
Pakistan and Oak Ridge North, TX
Contact: Abbas (Abe) Hemani
e-mail: abhemani@telelogix.biz
Web: www.telelogix.biz
Services: A, B, C

TelePartners
Toronto, Ontario, Canada
e-mail: info@telepartners.com
Web: www.telepartners.com
Services: A, B, C, D, E, F

Teleperformance USA
Salt Lake City, UT
e-mail: info@teleperformanceusa.com
Web: www.teleperformanceusa.com
Services: A, B, C, D, E

The Telephone Centre
Greensboro, NC
Contact: Mike Foust
e-mail: mfoust@telectr.com
Web: www.telectr.com
Services: A, B, C, E

TeleRep
Glen Burnie, MD
Web: www.telerep.com
Services: A, B, C, D, E, F

Telerx
Horsham, PA
Web: www.telerx.com
Services: A, C, D, E, F

Teleservices Direct
Indianapolis, IN
Web: www.teleservicesdirect.com
Services: A, B, C, D, E, F

TeleSpectrum, Inc.
King of Prussia, PA
Web: www.telespectrum.com
Services: A, B, D

TeleTech Holdings, Inc.
Englewood, CO
e-mail: info@teletech.com
Web: www.teletech.com
Services: A, B, C, D, E, F

Telvista, Inc.
Dallas, TX
Web: www.telvista.com
Services: A, B, C, D, E, F

TMone
Iowa City, IA
e-mail: info@tmone.com
Web: www.tmone.com
Services: A, B, D,E, F

TMP Direct
Mt. Olive, NJ
Contact: Dan Collins
e-mail: dan.collins@tmpwdirect.com
Web: www.tmpwdirect.com
Services: A, B, C, D, E, F

Touchstone (News - Alert) Communications
Forth Worth, TX
e-mail: info@touchstone.com.pk
Web: www.touchstonebpo.com
Services: A, B

TransData, LLC
Lahore, Pakistan
e-mail: info@transdata.biz
Web: www.transdata.biz
Services: A, B, D, E, F

TRG Customer Solutions
King of Prussia, PA
Contact: Scott Karlin
e-mail: scott.karlin@trgcustomersolutions.com
Web: www.trgcustomersolutions.com
Services: A, B, C, D, E, F

Verizon (News - Alert) International Teleservices, C. por A.
Miami, FL and Santo Domingo, Dominican Republic
Contact: Jose Luis Guzman
e-mail: jose_luis_guzman@ verizon.com.do
Web: www.vzit.com.do
Services: A, B, C, E

Vision-X Inc.
Los Angeles, CA
Web: www.vxi.com
Services: A, B, C, D, E, F

Voice Teleservices
Portland, ME
Contact: David Sawicki
e-mail: dsawicki@voicellc.com
Web: www.voiceteleservices.com
Services: A, B, C, D, E

Voxdata
Montréal, Québec, Canada
Web: www.voxdata.com
Services: A, B, C

West Corporation
Omaha, NE
e-mail: sales@west.com
Web: www.west.com
Services: A, B, C, D, E, F

Wipro BPO (a division of Wipro Ltd. (News - Alert) )
Bangalore, India
e-mail: info@wipro.com
Web: www.wipro.com
Services: A, B, C, D, E, F

Working Solutions
Plano, TX
Contact: Mike Longwell
e-mail: mlongwell@workingsol.com
Web: www.workingsolutions.com
Services: A, B, C, D, E, F

Worldwide Call Centers, Inc.
Yankton, SD
Contact: Matthew Ahlers
e-mail: mahlers@ worldwidecallcenters.com
Web: www.worldwidecallcenters.com
Services: A, B, C, D, E, F

XO Interactive
Contact: Andrea Jadwin
e-mail: ajadwin@xo.com
Web: www.xo.com
Services: D

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