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Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group
High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp.
Headset
By Keith Dawson
Ask The Experts
By Tim Passios, Interactive Intelligence
Logout
By Brendan Read, Senior
Contributing Editor
Testimonials
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' THE WALL STREET JOURNAL
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' Bob Fately,Vice President, Third Wave International
Special Focus
IIT Expo West: A Retrospective
By Brendan Read, Senior
Contributing Editor
CRM, BPO & TELESERVICES
Moving Your Contact Center Fowards
By Brendan Read, Senior
Contributing Editor
CALL CENTER TECHNOLOGY
Planning For Action
By Brendan Read, Senior
Contributing Editor
WORKFORCE OPTIMIZATION
Managing Workforce Needs
By Brendan Read, Senior
Contributing Editor
AWARDS AND RECOGNITION






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