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Products & Services Selection Guide
July 2002


Inbound Routing Software Roundup

The editors of Customer Inter@ction Solutions' bring you the names and contact information for a select group of companies that offer products in the inbound routing arena and have requested a listing in this roundup. We invite readers interested in learning more about these products to peruse the companies' Web sites'we think it will be a learning experience'happy routing!

Key To Categories

A: PC-ACD
B: ACD Software
C: Standalone ACD
D: E-mail ACD
E: E-mail Management Solutions
F: Web Callback
G: AIN/Telco Platforms
H: VRU/Voice Recognition/IVR
I: PC-PBX Software
J: Skills-Based Routing Software


Aspect Communications
Inside Sales
info@aspect.com
Ph: 888-412-7728
Web: www.aspect.com
Categories: A, B, C, D, E, F, H, J

Cintech Solutions
Inside sales
insidesales@cintechsolutions.com
Ph: 800-833-3900
Web: www.cintechsolutions.com
Categories: A, B, C, D, E, J

Composit Communications International Inc.
Arie Ben-Baruch
arie.ben-baruch@composit.net
Ph: +972-3-610-3402
Web: www.composit.net
Categories: A, B, D, E, F, H, J

Concerto Software
Candace Berman
cberman@concerto.com
Ph: 305-639-2267
Web: www.concerto.com
Categories: E, F, H, J

eGain Communications
Ognjen Pavlovic
opavlovic@egain.com
Ph: 408-212-3525
Web: www.egain.com
Categories: E, F, J

eOn Communications
Tom Buiel
info@eoncc.com
Ph: 800-955-5321
Web: www.eoncommunications.com
Categories: B, C, D, J

E.piphany, Inc.
Lisa Claridge
lisa.claridge@epiphany.com
Ph: 650-356-3800
Web: www.epiphany.com
Categories: E, F

Genesys Telecommunications Laboratories, Inc.
info@genesyslab.com
Ph: 888-GENESYS
Web: www.genesyslab.com
Categories: B, E, F, I, J

IEX, a Tekelec company
Lisa Ashton
lashton@iex.com
Ph: 972-301-4864
Web: www.iex.com
Categories: B, G

Intecom
Lisa Nelson
lnelson@intecom.com
Ph: 972-855-8000
Web: www.intecom.com
Categories: B, C

Interactive Intelligence Inc.
Sales dept.
info@inin.com
Ph: 317-872-3000
Web: www.inin.com
Categories: A, B, D, E, F, H, I, J

LocusDialog
Larry Lisser
sales@locusdialog.com
Ph: 888-465-6287
Web: www.locusdialog.com
Categories: H, J

Message Time Inc.
Gene Roush
generoush@messagetime.com
Ph: 800-210-0074
Web: www.messagetime.com
Categories: A, E, F, I

Noble Systems Corporation
Chris Hodges
info@noblesys.com
Ph: 888-866-2538, ext. 300
Web: www.noblesys.com
Categories: B, D, E, F, H, J

Philips Speech Processing
Tom Falk
tom.falk@philips.com
Ph: 972-726-1200
Web: www.speech.philips.com
Category: H

Rockwell FirstPoint Contact
Cecilia Kenneally
cecilia.kenneally@rockwellfirstpoint.com
Ph: 713-963-8336
Web: www.rockwellfirstpoint.com
Categories: B, E, F, I, J

Siemens Enterprise Networks
direct.marketing@icn.siemens.com
Ph: 800-765-6123
Web: www.siemensenterprise.com
Categories: B, C, G, H, I, J

Telera (a subsidiary of Genesys/Alcatel)
Sammie Walker
sammie.walker@telera.com
Ph: 408-626-6800
Web: www.telera.com
Categories: F, H, J

Unveil Technologies, Inc.
Jim Williams
jwilliams@unveil.com
Ph: 781-890-7333
Web: www.unveil.com
Category: H

WorldCom
Teri Navin
teri.navin@wcom.com
Ph: 678-259-1764,
Web: www.worldcom.com
Categories: A, D, E, F, G, H, J

[ Return To The July 2002 Table Of Contents ]

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 • TMC's Information Technology Web Site Serves More Than 1 Million Page Views
 • Customer Interaction Solutions Announces 2009 Product of the Year Award Call for Entries
 • John Grogan Joins IT.TMCnet.com as Director of Business Development
 • 4G Wireless Evolution Announces Winners of the 2009 Wireless Backhaul Distinction Award
 • Anthony Cassio Joins 4GWE as Director of Business Development
 • TMC, Crossfire Media Launch New Web Site Focused on Smart Connected Products and Services
 • ITEXPO West 2009 Draws More Than 6,000 Enterprise, Service Provider, and Channel Decision Makers to Exhibit Hall and Conferences
 • 4G Wireless Evolution - Introducing 4GWE.TMCnet.com Product of the Year Awards
 • 2009 INTERNET TELEPHONY TEM Excellence Awards Call for Entries
 • 2009 INTERNET TELEPHONY Excellence Award Winners Announced
 • TMCnet Editorial Team Expanded
 • Introducing Cable.TMCnet.com Product of the Year Awards
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 • Paula Bernier Named Executive Editor of INTERNET TELEPHONY
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 • INTERNET TELEPHONY Magazine Announces Winners for the 2009 IPTV Excellence Award
 • TMC, Intelligent Communications Partners Launch New Web Site, Conference Covering Smart Grid Technology
 • TMC Announces Promotions within Senior Executive Team
 • TMC Expands Integrated Sales Team
 • Digium to Host Asterisk Training Courses at ITEXPO in Los Angeles
 • 4G Wireless Evolution - TMC and Award Solutions Add New Wireless Broadband Training Courses to ITEXPO West '09 in Los Angeles
 • Ingate Adds New Sessions to Its Free SIP Trunking Workshop at ITEXPO, September 1-3, in Los Angeles
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 • Erin E. Harrison Named Senior Editor for TMC and TMCnet
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 • Call for Early Bird Entries for the 2009 TMC Labs Innovation Awards
 • INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced
 • Erik Linask and Michael Dinan Promoted within the TMCnet Editorial Team
 • 2009 Unified Communications TMC Labs Innovation Award Winners Announced
 • The 2009 INTERNET TELEPHONY IPTV Excellence Award Is Seeking Nominations
 • Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com
 • TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009
 • Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar
 • Betsy Estes Joins Leading Global Media Company as Senior Accountant
 • Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami
 • Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries
 • 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine
 • 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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