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Customer Inter@ction Solutions Celebrates 25 Years Of Excellence

 

For 25 years, Customer Inter@ction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. We’ve been often imitated, but never equaled. We have watched the industry germinate, grow, mature and prosper, and we’ve been extremely instrumental in helping it do so.

To celebrate Customer Inter@ction Solutions’ magazine’s 25th Anniversary, we’re bringing readers a special, three-month feature, culminating in our June 2006 Anniversary Issue. Each month, we’ll have a special editorial section as a tribute to the industry and our coverage of it. We’ll highlight the history of the industry in timeline format, and bring readers a series of “Top 25” lists, including the Top 25 innovators, products, industry events and more. We’ll offer news of industry players both past and present, and predictions for the future of the industry. We’ll also include retrospectives from Nadji Tehrani, who has been so instrumental in forging and nurturing the multibillion-dollar call/contact, CRM and teleservices industries. Stay tuned!

Top 25 Technologies That Changed The Call Center
  1. The ACD
  2. Auto, predictive and preview dialers
  3. CTI (computer-telephony integration) and screen pop
  4. CRM (customer relationship management)
  5. IVR (interactive voice response)
  6. Workforce management
  7. Skills-based routing
  8. Hosted solution delivery
  9. Customizable call recording solutions
  10. Knowledge management and data mining
  11. Voice over IP (VoIP)
  12. The IP-PBX
  13. The IP-ACD
  14. Speech recognition, speech synthesis and text-to-speech
  15. Salesforce automation
  16. Customer analytics
  17. Performance analytics
  18. E-mail management
  19. E-learning
  20. Customer self-service via company Web portals
  21. Wireless and noise canceling headsets
  22. Advanced display technologies, notifications and dashboards
  23. Ergonomic call center equipment
  24. Web collaboration and co-browsing, Web chat
  25. Compliance technologies and solutions

Celebrating 25 Years Of Excellence And Honoring The Top 50 And MVP Companies In New York City
Customer Inter@ction Solutions and TMC are pleased to announce that this year’s Top 50 Teleservices Agencies/MVP Quality Awards Dinner will be held in conjunction with our 25th Anniversary Celebration for Customer Inter@ction Solutions magazine in New York City on Thursday, May 4th, 2006. Top 50 and MVP companies will be feted at the elegant Marriott East Side Hotel on Lexington Avenue in New York City. Many past winners of Top 50 and MVP Quality Awards — true industry luminaries — will join us in honoring you on this great evening. In addition, the event will feature the presentation of Lifetime Achievement Awards to the most influential and wellknown innovators in the call center industry, both past and present. This event, the call center industry’s only “Red Carpet Affair,” promises to be the most exciting teleservices- and call center-focused event of the year.

Space is limited, so please contact Frank Coppola at [email protected] or 203-852-6800, ext. 131.

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