| Company
Name, Location, Total
Number of Call Centers & Web Site |
Phone
# &
Fax # |
Year
Began Tele-
services &
Size of
Projects
Accepted |
Type
of Calling |
Specialization |
2001
Ranking |
| 1.
West Corp.* - Omaha, NE (36) |
800-841-9000
402-841-9000 |
1986
1,000 hrs. minimum |
b-to-b
5%;
b-to-c 95%
outbound 25%;
inbound 47%;
interactive 28% |
Customer
Acquisition, Retention and Growth |
1 |
| 2.
XO Communications, Inc. Interactive
Products Group* - Portland, OR (1) |
503-972-6863
503-241-8156 |
1991
variable minimum |
b-to-b
25%;
b-to-c 75%
interactive 100% |
Consumer
Products, Financial Services, Government |
n/a |
| 3.
Convergys Corp.* -
Cincinnati, OH (37) |
800-344-3000
513-458-1315 |
1988
5,000 hrs. minimum |
b-to-b
25%;
b-to-c 75%
outbound 20%;
inbound 70%;
interactive 10% |
Customer
Service/Tech Support, B-to-B Sales, Direct Response |
3 |
| 4.
TeleTech Holdings, Inc.* -
Englewood, CO (29) |
303-397-8100
303-397-8671 |
1982
10,000 hrs. minimum |
b-to-b
35%;
b-to-c 65%
outbound 7.6%;
inbound 88.5%;
interactive 3.9% |
Communications/Media,
Transport/Logistics, Financial Services |
2 |
| 5.
EDS* (Electronic Data Systems) -
Plano, TX (22) |
972-604-6075
972-604-3603 |
1986
12 hrs. minimum |
b-to-b
60%;
b-to-c 40%
outbound 5%;
inbound 92%;
interactive 3% |
Customer
Care Services, Technical Help Desk, Telemarketing |
10 |
| 6.
RMH Teleservices* - Bryn Mawr, PA
(7) |
800-367-5733
610-520-5356 |
1983
5,000 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 60%;
inbound 38%;
interactive 2% |
Customer
Support, Sales |
n/a |
| 7.
Young America Corp.* -
Chanhassen, MN (3) |
952-294-6000
952-294-8497 |
1990
500 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 1%;
inbound 80%;
interactive 19% |
Customer
Care, Interactive, Lead Generation |
15 |
| 8.
AFFINA - The Customer
Relationship Co. - Peoria, IL (4) |
877-4-AFFINA
309-679-4408 |
1973
350 hrs./mo. minimum |
b-to-b
30%;
b-to-c 70%
outbound 8%;
inbound 90%;
interactive 2% |
Contact
Management, B-to-C Sales/Service, CRM |
7 |
| 9.
ClientLogic* - Nashville, TN (14) |
615-301-7100
615-301-7150 |
1990
variable minimum |
b-to-b
10%;
b-to-c 90%
outbound 3%;
inbound 92%;
interactive 5% |
Customer
Care, Fulfillment, Marketing Services |
n/a |
| 10.
APAC Customer
Services, Inc.* - Deerfield, IL (48) |
800-776-2722
847-236-5490 |
1973
variable minimum |
b-to-b
36%;
b-to-c 64%
outbound 32%;
inbound 60%;
interactive 8% |
Customer
Care, Customer Acquisition, Third-Party Administration |
12 |
| 11.
SR. Teleperformance -
Paris, France (81) |
+33
155764080
+33 155768686 |
1978
no minimum |
b-to-b
25%;
b-to-c 75%
outbound 57%;
inbound 42%;
interactive 1% |
CRM/E-CRM,
Teleservices, In- and Outbound Telemarketing |
9 |
| 12.
OSC Teleservices - Lubbock, TX
(2) |
800-658-2143
806-747-5047 |
1987
negotiable minimum |
b-to-c
100%
inbound 80%;
interactive 20% |
Billing
Inquiry, Telecommunications, Consumer Products |
5 |
| 13.
GC Services Limited Partnership* - Houston, TX (34) |
713-777-4441
713-776-6535 |
1957
variable minimum |
b-to-b
10%;
b-to-c 90%
outbound 21%;
inbound 78%; interactive 1% |
Teleservices,
Financial Services, Outsourcing |
11 |
| 14.
Protocol - Danvers, MA
(13) |
978-762-7700
978-762-7799 |
1998
100 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 30%;
inbound 60%;
interactive 10% |
Inbound
Customer Care, Outbound Sales, Inbound Sales |
n/a |
| 15.
CSC - A Division of Global
Response Corp. - Margate, FL (1) |
954-973-7300
954-969-2355 |
1974
100 hrs. minimum |
b-to-b
75%;
b-to-c 25%
outbound 35%;
inbound 60%;
interactive 5% |
Automotive,
Insurance, Catalog |
n/a |
| 16.
DialAmerica Marketing, Inc.
- Mahwah, NJ (59) |
201-327-0200
201-327-4875 |
1957
variable minimum |
b-to-b
15%;
b-to-c 85%
outbound 90%;
inbound 7%; interactive 3% |
Customer
Acquisition, Retention and Growth |
n/a |
| 17.
Telvista* - Dallas, TX
(4) |
800-563-9699
972-312-6107 |
1997
720 hrs. minimum |
b-to-b
38%;
b-to-c 62%
outbound 5%;
inbound 92%;
interactive 3% |
Product
Support/Help Desk, Sales, Customer Service |
n/a |
| 18.
Communications & Commerce*
- Salt Lake City, UT (4) |
801-257-5800
801-908-5976 |
1998
5,000 hrs. minimum |
b-to-c
100%
inbound 95%;
interactive 5% |
Wireless,
Tech Support, Financial Services |
n/a |
| 19.
King TeleServices* -
New York, NY (4) |
212-462-7000
212-352-8815 |
1991
500 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 40%;
inbound 50%;
interactive 10% |
Financial
Services, Telecommunications, Proxy |
n/a |
| 20.
Atesia S.P.A.* - Rome, Italy
(4) |
+39
06729871
+39 0672987820 |
1989
1,000 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 26%;
inbound 71%;
interactive 3% |
CRM/E-CRM,
Customer Service, Sales Support |
n/a |
