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The economy is coming out of its slump, and now is the time to prepare for
the coming up tick in business activity with the next generation of
business communications. We all need to work better, faster, smarter
and learn more about our customers by consolidating business knowledge
(while at the same time making it easier to share, yet more secure). Now
is the time for action. Staff and budget cutbacks have made it imperative
to make every resource count, to make every worker more efficient, to make
every customer interaction worthwhile. If you dont act now to improve
your business processes, you can be sure your competition will. If they
take advantage of this time to learn about, improve and deploy
technologies that are faster than yours, better than yours, you can bet
your customers will soon be theirs as you are left behind, still counting
last years receipts while they are planning for tomorrow.
We provide you a full educational agenda at Communications
Solutions Expo (May 14-16, Boston World Trade Center) that is
designed to answer your questions and keep you up-to-date with what is
going on with business communications, one that will show corporate
technology buyers, contact center directions, solutions developers and
resellers how to use todays communications technologies to run a more
productive, efficient and profitable business. Conference tracks include:
Call Center Human Resources; CRM: Revenue-Generating Applications;
Business Development Strategies; Customers Speak, e-Commerce Listens;
Collaborative Enterprise; Mission-Critical Communications Infrastructure;
Wireless Enterprise; Cost-Effective Operations; and IP Telephony
Collaborative Enterprise.
For contact centers, whose effectiveness is in large part traceable to
the capacity and usability of their communications system, there has never
been a better time to evaluate your equipment with an eye toward improving
functionality. After learning what you need in the conference tracks, the
hands-on enhancement takes place in the exhibit hall. From the underlying
technologies to the end-user software applications, the exhibit hall will
feature the leading vendors for everything you could need for enterprise
communications, including:
- CRM,
- Employee information systems,
- Computer-based training,
- Enabling technologies,
- Sales, marketing, customer service,
- Multichannel interaction management,
- Solutions for inbound and outbound,
- Next-generation IP telephony networks,
- Voice, data, video and Web,
- PC-PBX, IP-PBX,
- CompactPCI,
- Headsets,
- Unified communications systems,
- Workforce management,
- Quality assurance products,
- Speech recognition,
- Recording/agent evaluation,
- Mobile communications,
- And lots more.
The demonstrations on the show floor serve as the perfect complement to
the conference program, and the schedule is created to give you plenty of
time to compare the products and services you discussed in the sessions.
As we all know from our school days, seeing something in action makes it
much more memorable and easier to comprehend than just reading about it.
But Theres More
While anyone should be more than satisfied with the opportunities
presented at Communications Solutions Expo, we here at TMC were
not, as we are always striving to give you the best value for your money.
Thats why we decided to also bring you Planet PDA, The Global
Summit On Enterprise & Custom Volume Handheld Computing Solutions in
the same location as Communications Solutions Expo. Planet
PDA, through its educational conference program and exhibit hall,
will provide solutions that will keep you in the know while you are on the
go. You will learn about solutions from Palm/ Handspring and other Palm OS
devices, Pocket PC, RIM/BlackBerry, Ericsson, Nokia, Motorola, hybrid
PDA/cell phones, tablets/wearable computers and Linux, Symbian and
Java-based devices that will improve your SFA, M-commerce, outsourcing
strategies, WAN/LAN access, inventory and service management, and more.
I invite you to attend this one-of-a-kind trade show. If you decide to
attend the conference program, I urge you to sign up early to take advance
of attractive savings offered by our sponsors. Join us in Boston, the
birthplace of the American Revolution, for the rebirth of the
communications revolution at Communications Solutions Expo and Planet
PDA. Dont be left in the dustbin of history with the kings of
yesterday. Visit www.csexpo.com and www.planetpdaexpo.comany
time to register or to see the latest show information. I look forward to
seeing you there.
Sincerely,
Rich Tehrani
Group Publisher, Group Editor-in-Chief
rtehrani@tmcnet.com
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