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High Priority!
April 2002


Rich Tehrani
Come For An Education, Stay For A Demo, Leave With A Plan

BY RICH TEHRANI
GROUP EDITOR-IN-CHIEF, TECHNOLOGY MARKETING CORPORATION


The economy is coming out of its slump, and now is the time to prepare for the coming up tick in business activity with the next generation of business communications. We all need to work better, faster, smarter and learn more about our customers by consolidating business knowledge (while at the same time making it easier to share, yet more secure). Now is the time for action. Staff and budget cutbacks have made it imperative to make every resource count, to make every worker more efficient, to make every customer interaction worthwhile. If you dont act now to improve your business processes, you can be sure your competition will. If they take advantage of this time to learn about, improve and deploy technologies that are faster than yours, better than yours, you can bet your customers will soon be theirs as you are left behind, still counting last years receipts while they are planning for tomorrow.

We provide you a full educational agenda at Communications Solutions Expo (May 14-16, Boston World Trade Center) that is designed to answer your questions and keep you up-to-date with what is going on with business communications, one that will show corporate technology buyers, contact center directions, solutions developers and resellers how to use todays communications technologies to run a more productive, efficient and profitable business. Conference tracks include: Call Center Human Resources; CRM: Revenue-Generating Applications; Business Development Strategies; Customers Speak, e-Commerce Listens; Collaborative Enterprise; Mission-Critical Communications Infrastructure; Wireless Enterprise; Cost-Effective Operations; and IP Telephony Collaborative Enterprise.

For contact centers, whose effectiveness is in large part traceable to the capacity and usability of their communications system, there has never been a better time to evaluate your equipment with an eye toward improving functionality. After learning what you need in the conference tracks, the hands-on enhancement takes place in the exhibit hall. From the underlying technologies to the end-user software applications, the exhibit hall will feature the leading vendors for everything you could need for enterprise communications, including:

  • CRM,
  • Employee information systems,
  • Computer-based training,
  • Enabling technologies,
  • Sales, marketing, customer service,
  • Multichannel interaction management,
  • Solutions for inbound and outbound,
  • Next-generation IP telephony networks,
  • Voice, data, video and Web,
  • PC-PBX, IP-PBX,
  • CompactPCI,
  • Headsets,
  • Unified communications systems,
  • Workforce management,
  • Quality assurance products,
  • Speech recognition,
  • Recording/agent evaluation,
  • Mobile communications,
  • And lots more.

The demonstrations on the show floor serve as the perfect complement to the conference program, and the schedule is created to give you plenty of time to compare the products and services you discussed in the sessions. As we all know from our school days, seeing something in action makes it much more memorable and easier to comprehend than just reading about it.

But Theres More
While anyone should be more than satisfied with the opportunities presented at Communications Solutions Expo, we here at TMC were not, as we are always striving to give you the best value for your money. Thats why we decided to also bring you Planet PDA, The Global Summit On Enterprise & Custom Volume Handheld Computing Solutions in the same location as Communications Solutions Expo. Planet PDA, through its educational conference program and exhibit hall, will provide solutions that will keep you in the know while you are on the go. You will learn about solutions from Palm/ Handspring and other Palm OS devices, Pocket PC, RIM/BlackBerry, Ericsson, Nokia, Motorola, hybrid PDA/cell phones, tablets/wearable computers and Linux, Symbian and Java-based devices that will improve your SFA, M-commerce, outsourcing strategies, WAN/LAN access, inventory and service management, and more.

I invite you to attend this one-of-a-kind trade show. If you decide to attend the conference program, I urge you to sign up early to take advance of attractive savings offered by our sponsors. Join us in Boston, the birthplace of the American Revolution, for the rebirth of the communications revolution at Communications Solutions Expo and Planet PDA. Dont be left in the dustbin of history with the kings of yesterday. Visit www.csexpo.com and www.planetpdaexpo.comany time to register or to see the latest show information. I look forward to seeing you there.

Sincerely,

Rich Tehrani
Group Publisher, Group Editor-in-Chief
rtehrani@tmcnet.com

[ Return To The April 2002 Table Of Contents ]


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