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In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group
High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp.
Headset
By Keith Dawson
Customer Interaction News™
From the TMCnet Blogs
From the Analysts' Desk
Compliance Desk
By Brendan Read, Senior
Contributing Editor
Ask The Experts
By Tim Passios, Interactive Intelligence
Logout
By Brendan Read, Senior
Contributing Editor
Testimonials
"The standard industry source."
' FORTUNE Magazine
"The Bible of the industry."
' THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications I read."
' Bob Fately,Vice President, Third Wave International
CRM, BPO & TELESERVICES
CRM: Complex Needs, Challenging Responses
By Brendan Read, Senior
Contributing Editor
CALL CENTER TECHNOLOGY
Getting Saatisfaction from SaaS
By Brendan Read, Senior
Contributing Editor
WORKFORCE OPTIMIZATION
Tuning Up (and Engaging) The Workforce Engine
By Brendan Read, Senior
Contributing Editor
AWARDS AND RECOGNITION
Customer Interaction Solutions Magazine’s 24th Annual Top 50 Outbound Teleservices Agency Ranking
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