| Company
Name, Location, Total Number
of Call Centers & Web Site |
Phone
& Fax Number |
Year Began
Teleservices & Size of Projects Accepted |
Type of
Calling |
Specialization |
2000 Rank |
| 1.
West Corp.* - Omaha, NE (33) www.west.com |
800-841-9000
402-963-1602 |
1986
/ 1,000 hrs. minimum |
b-to-b5%
b-to-c 95%
outbound 32%
inbound 50%
interactive 18% |
Customer
Acquisition, Retention & Growth |
1 |
2.
APAC Customer Services, Inc. - Deerfield, IL (55) www.apac
customerservices.com |
847-374-4980
847-374-4991 |
1973
/ minimum varies |
b-to-b 24%
b-to-c 76%
outbound 33%
inbound 64%
interactive 3% |
Customer
Care, Customer Acquisition |
2 |
| 3.
DialAmerica Marketing, Inc. - Mahwah, NJ (67) www.dialamerica.com |
201-327-0200
201-327-4875 |
1957
/ 1,000 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 90%
inbound 10% |
Publishing,
Financial Services, Consumer Communications |
3 |
| 4.
Convergys Corp.*† - Cincinnati, OH (31) www.convergys.com |
800-344-3000
513-458-1315 |
1988
/ 5,000 hrs. minimum |
b-to-b
25%
b-to-c 75%
outbound 20%
inbound 63%
interactive 17% |
Customer
Service/Tech Support, B-to-B Sales, Direct Response |
5 |
| 5.
SITEL Corp.*† - Baltimore, MD (42) www.sitel.com |
402-963-6810
402-963-2699 |
1985
/ 2,500 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 42%
inbound 58% |
Financial
Services, Technology, Consumer |
6 |
| 6.
TeleSpectrum Worldwide, Inc.† - King of Prussia, PA (22)
www.telespectrum.com |
888-343-9870
610-878-7931 |
1982
/ 2,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 60%
inbound 38%
interactive 2% |
Financial
Services, Telecommunications, Insurance |
4 |
| 7.
Millennium Teleservices, LLC - Edison, NJ (30) www.mmtel.com |
888-252-5689
800-350-0379 |
1996
/ 1,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 80%
inbound 20% |
Telecommunications,
Membership Services, Financial Services |
7 |
| 8.
ICT Group, Inc.*† - Langhorn, PA (31) www.ictgroup.com |
800-799-6880
215-757-7877 |
1983
/ 2,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 50%
inbound 47%
interactive 3% |
Telesales,
Customer Care, E-Commerce Support |
8 |
| 9.
GC Services Limited Partnership* - Houston, TX (33) www.gcserv.com |
713-777-4441
713-776-6535 |
1957
/ minimum varies |
b-to-b
10%
b-to-c 90%
outbound 29%
inbound 70%
interactive 1% |
Teleservices,
Financial Services, Outsourcing |
10 |
| 10.
Reese Brothers, Inc. - Pittsburgh, PA (12) |
412-355-0800
412-261-0167 |
1984
/ 5,000 hrs. minimum |
b-to-b
5%
b-to-c 95%
outbound 100% |
Telecommunications,
Membership Services, Financial Services |
15 |
| 11.
Aegis Communications Group, Inc. - Irving, TX (25) www.aegiscomgroup.com |
800-332-0266
972-868-0267 |
1968
/ 1,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 40%
inbound 60% |
Telecommunications,
Financial Services, Mobile & Wireless |
9 |
| 12.
Teleperformance USA (part of the SR. Teleperformance Group) (18) - Salt
Lake City, UT www.tpusa.net |
801-359-6843
801-359-6855 |
1993
/ no minimum |
b-to-b
30%
b-to-c 70%
outbound 70%
inbound 30% |
Financial
Services, Membership Services, Telecommunications |
11 |
| 13.
Market USA† - Des Plaines, IL (16) www.marketusa.com |
800-658-8721
847-803-1825 |
1988
/ 500 hrs. minimum |
b-to-b
25%
b-to-c 75%
outbound 70%
inbound 30% |
Financial
Services, Insurance, Customer Service |
13 |
| 14.
Precision Response Corp.* - Plantation, FL (21) www.prcnet.com |
800-666-4PRC
954-693-3752 |
1982
/ 5,000 hrs. minimum |
b-to-b
40%
b-to-c 60%
outbound 11%
inbound 89% |
Telecommunications,
Travel, Financial Services |
31 |
| 15.
TCIM Services, Inc.* - Wilmington, DE (15) www.tcim.com |
302-633-3000
302-633-3039 |
1988
/ 2,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 70%
inbound 29%
interactive 1% |
Financial
Services, Insurance, Telecommunications |
18 |
| 16.
InfoCision Management Corp. - Akron, OH (13) www.infocision.com |
330-668-1400
330-668-1401 |
1982
/ 10,000 completed calls |
b-to-b
25%
b-to-c 75%
outbound 85%
inbound 15% |
Christian/Non-Profit/
Political Fund Raising, Commercial Sales, Business-to-Business |
20 |
| 17.
Ron Weber and Assocs., Inc.* - Milford, CT (8) www.ronweb.com |
203-882-9999
203-882-9998 |
1980
/ 500 hrs. minimum |
b-to-b
65%
b-to-c 35%
outbound 60%
inbound 35%
interactive 5% |
Telecommunications,
Technology, Consumer Products |
19 |
| 18.
Americall Corp. - Naperville,
IL (9) (part of the SR. Teleperformance Group) www.americallcorp.com |
630-955-9100
630-955-9955 |
1984
/ 1,000 hrs. minimum |
b-to-c
100%
outbound 100% |
Insurance,
Credit Card Acquisition, Financial Services |
22 |
| 19.
King TeleServices* - New York, NY (4) www.king-teleservices.com |
800-817-5468
212-809-6037 |
1991
/ 1,500 hrs./mo. minimum |
b-to-b
30%
b-to-c 70%
outbound 70%
inbound 30% |
Financial
Services, Telecommunications, Publishing |
23 |
20.
FutureCall Telemarketing West, Inc. - Colorado Springs, CO (4)
www.futurecallinc.com |
888-FUTURE
1
719-576-2521 |
1988
/ 500 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 98%
inbound 2% |
Telecommunications,
Financial Services, Continuity Marketing |
17 |
| 21.
RMH Teleservices, Inc.† - Bryn Mawr, PA (15) www.rmht.com |
610-520-5300
610-520-5356 |
1983
/ 5,000 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 65%
inbound 35% |
Insurance,
Financial Services, Telecommunications |
14 |
| 22.
LiveBridge, Inc.*† - Portland, OR (9) www.livebridge.com |
503-652-6000
503-653-3994 |
1988
/ 500 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 60%
inbound 40% |
Financial
Services, Telecommunications, Direct Sales |
21 |
| 23.
NSDI Teleperformance -
Atlanta, GA (9) (part of the SR. Teleperformance Group) www.tpamerica.com |
404-256-4673
404-250-9277 |
1998
/ 1,000 hrs. monthly |
b-to-b
45%
b-to-c 55%
outbound 85%
inbound 15% |
CRM
Solutions, Telemarketing, Market Research |
n/a |
| 24.
Marcom Technologies (part of the SR. Teleperformance Group) - Sunrise, FL
(7) |
954-747-6566
954-741-1329 |
1990
/ 5,000 hrs. minimum |
b-to-b
5%
b-to-c 95%
outbound 90%
inbound 10% |
Insurance,
Financial Services, eCRM |
n/a |
| 25.
Access Direct Telemarketing, Inc. - Cedar Rapids, IA (7) www.accdir.com |
319-390-8900
319-390-8901 |
1995
/ 5,000 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 100% |
Financial
Services, Insurance Services, Internet |
30 |
| 26.
TeleTech Holdings, Inc.*† - Denver, CO (24) www.teletech.com |
303-894-4000
303-893-4606 |
1982
/ 10,000 hrs. minimum |
b-to-b
35%
b-to-c 65%
outbound 12%
inbound 56%
interactive 32% |
Financial
Services, Telecommunications, Broadband |
24 |
27.
TeleServices Direct - Indianapolis, IN (5) www.teleservices
direct.com |
317-216-2240
317-216-2248 |
1989
/ 1,000 hrs. minimum |
b-to-b
25%
b-to-c 75%
outbound 90%
inbound 10% |
Financial
Services, Telecommunications, Entertainment Industries |
29 |
| 28.
ACI Telecentrics, Inc.† - Minneapolis, MN (10) www.acitel.com |
612-928-4700
612-928-4701 |
1987
/ 1,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 95%
inbound 5% |
Financial
Services, Telecommunications, Customer Services |
33 |
| 29.
Ameridial, Inc. - North Canton, OH (9) www.ameridial.com |
330-497-4888
330-497-5500 |
1987
/ 100 hrs. minimum |
b-to-b
35%
b-to-c 65%
outbound 90%
inbound 10% |
Database
Enhancement/ Cleaning, Lead Generation, Volunteer Recruitment |
32 |
| 30.
Access Worldwide Communications, Inc.* - Boca Raton, FL (3)
www.accessww.com |
561-226-5000
800-464-8599 |
1984
/ 500 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 80%
inbound 20% |
Pharmaceutical,
Ethnic Multicultural, Telecommunications |
n/a |
| 31.
Technion Communications Corp. - Hollywood, FL (7) www.technion.com |
954-963-1994
954-981-4321 |
1993
/ 2,000 hrs. minimum |
b-to-b
40%
b-to-c 60%
outbound 65%
inbound 30%
interactive 5% |
Customer
Acquisition, Customer Retention, Customer Care |
39 |
| 32.
ORC ProTel, Inc. - Lansing, IL (4) www.orcprotel.com |
708-418-0600
708-418-7457 |
1981
/ 1,000 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 100% |
Membership
Services, Credit Card Acquisition, Lead Generation |
34 |
| 33.
Telemarketing Concepts, Inc. - Yorktown, NY (6) www.tcius.com |
914-245-0701
914-245-0655 |
1986
/ minimum varies |
b-to-b
50%
b-to-c 50%
outbound 95%
inbound 5% |
Telecommunications,
Business Services, Consumer Services |
26 |
| 34.
Heritage Publishing Co., Inc. - Sherwood, AR (9) |
501-835-5000
501-835-3828 |
1958
/ 500 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 100% |
Donor
Acquisition, Donor Renewal, Lapsed Donor Reactivation |
36 |
| 35.
Dakotah Direct II, L.L.C.* - Spokane, WA (7) www.dakotahdirect.com |
800-433-3633
509-789-4706 |
1993
/ 1,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 50%
inbound 50% |
Insurance,
Financial Services, Telecommunications |
40 |
36.
GLS TeleServices - Philadelphia, PA (6) www.gls
teleservices.com |
800-232-1100
215-988-0188 |
1959
/ 500 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 95%
inbound 5% |
Insurance,
Membership Enhancement, Credit Card Marketing |
38 |
37.
CSC* - Margate, FL (1) www.global
response.com |
954-973-7300
954-969-2407 |
1974
/ 100 hrs. minimum |
b-to-b
75%
b-to-c 25%
outbound 35%
inbound 65% |
Automotive,
Pharmaceutical, Catalogs |
n/a |
| 38.
EDS - Plano, TX (23) www.eds.com |
888-337-1473
303-666-3887 |
1949
/ negotiable minimum |
b-to-b
34%
b-to-c 66%
outbound 8%
inbound 75%
interactive 17% |
Customer
Service, Technical Support, Concierge & Emergency Services |
50 |
| 39.
EBSCO TeleServices - Canton, OH (6) |
330-492-5105
330-492-5205 |
1980
/ 100 hrs. minimum |
b-to-b
55%
b-to-c 45%
outbound 100% |
Publishing,
Directories/Newsletters, Requalifications/Surveys |
42 |
40.
Advanced Data-Comm, Inc.* - Dubuque, IA (5)
www.advanced-
data.com |
319-582-9501
319-582-2003 |
1988
/ 200 hrs. minimum |
b-to-b
80%
b-to-c 20%
outbound 48%
inbound 52% |
TPV,
Sales, Market Research |
43 |
| 41.
Tele-Response Center - Philadelphia, PA (4) www.teleresponse.com |
215-333-5900
215-333-1583 |
1988
/ 100 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 100% |
Fund
Raising, Financial Services, Customer Service |
45 |
| 42.
The Charlton Group - Madison, WI (2) www.tcgcorp.net |
608-232-9444
425-740-0741 |
1987
/ 100 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 100% |
Cable
Television, Publishing, Internet |
n/a |
43.
Business Response, Inc. - St. Louis, MO (4) (part of the SR.
Teleperformance Group) www.business
response.com |
314-213-7800
314-213-7878 |
1986
/ 2,500 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 52%
inbound 48% |
Financial
Services, Sales/Lead Generation, Customer Care/Service |
n/a |
| 44.
Marketing Ally - Provo, UT (3) www.marketingally.com |
801-374-8709
801-374-0779 |
1992
/ 100 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 70%
inbound 30% |
Customer
Acquisition, Order Entry, Financial Services |
44 |
| 45.
Abacus Communications LC - Virginia Beach, VA (6) www.callabacus.com |
757-497-2004
757-497-8876 |
1988
/ 200 hrs. minimum |
b-to-b
28%
b-to-c 72%
outbound 21%
inbound 76%
interactive 3% |
Customer
Service, E-Commerce, Catalog Order/Customer Service |
47 |
46.
Inter-Medi@ Marketing Solutions - West Chester, PA (7) www.intermedia
marketing.com |
610-696-4646
610-429-5137 |
1983
/ 1,000 hrs./mo. minimum |
b-to-b
20%
b-to-c 80%
outbound 45%
inbound 55% |
Telecommunications,
Insurance, CRM Solutions |
41 |
| 47.
The Telemarketing Company - Chicago, IL (2) www.thetelemktgco.com |
773-545-0407
773-545-4034 |
1984
/ 500 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 75%
inbound 25% |
Club
Services, Publishing, Financial Services |
46 |
48.
Cross Country Automotive Services - Medford, MA (3) www.crosscountry-
auto.com |
520-770-4742
520-770-4849 |
1972
/ no minimum |
b-to-c
100%
outbound 25%
inbound 75% |
Roadside
Assistance, Customer Management Services, Telematics |
n/a |
| 49.
GECKO Communications, Inc. -
Shawnee, KS (6) www.geckocomm.com |
913-268-9800
913-268-8745 |
1997
/ 1,500 hrs. minimum |
b-to-b
5%
b-to-c 95%
outbound 90%
inbound 10% |
Financial
Services, Fund Raising, Data Collection & Verification |
n/a |
| 50.
Hancock Information Group* - Longwood, FL (2) www.hancockinfo.com |
407-682-1556
407-682-0025 |
1984
/ 400 hrs. minimum |
b-to-b
100%
outbound 95%
inbound 5% |
High-Tech,
Financial Services, Medical |
n/a |
