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Dear Loyal Reader:
Although the communications technology market has been in turmoil
lately due to recessionary market conditions, with many market segments
experiencing sudden and deep downturns, there are several segments that
are weathering the storm better than others, and even experiencing
an increase in opportunities.
Of these market segments, CRM and contact center products and services
are holding their own.
In such a rapidly changing marketplace, TMC was compelled to respond in
order to take advantage of these opportunities. We have decided to make an
important change in our flagship publication, Customer Inter@ction
Solutions a change that will result in a much stronger, and
much more competitive publication.
As of the February 2002 issue, TMC will be integrating Communications
Solutions magazine into Customer Inter@ction Solutions,
which will begin to incorporate key editorial elements of the publication.
Additionally, Customer Inter@ction Solutionswill enjoy
substantial growth in its circulation base with the addition of 20,000+
new subscribers. This combination of winning editorial and deep industry
penetration will serve to bolster an already strong publication that has
continuously been at the forefront of the CRM and contact center industry
since 1982.
Its been an honor to serve the contact center industry for 20
years. Today, businesses are more alert to the needs of their customers,
and therefore, the contact center and its functions have grown measurably.
Although the business of serving customers has remained the same in its
goals and principles over the years, the technologies behind customer
service have evolved rapidly and it has always been TMCs policy to
adapt to meet the needs of its core markets. I am looking forward to a
newly energized publication that will better reach out to contact center
industry professionals, said Linda Driscoll, Executive Editorial
Director of Customer Inter@ction Solutions.
The newly integrated publication will continue under the Customer
Inter@ction Solutionsbrand, and will include a section featuring
key elements of Communications Solutions coverage of
enterprise communications technologies, including PC- and IP-PBXs,
industrial computing platforms, CTI and mobile CRM, which have become
increasingly important to the contact center as its influence and
functions spread throughout the collaborative enterprise.
Customer Inter@ction Solutions will incorporate 20,000+ of Communications
Solutions most influential subscribers in terms of purchasing
power, who meet Customer Inter@ction Solutions already
stringent demographic requirements, creating a highly targeted publication
of 70,000 subscribers. New, additional subscribers include corporate
management, IT/MIS and other technical professionals, and call/contact
center operators.
With over 92 years of combined industry-related experience among its
editorial staff, Customer Inter@ction Solutions is already the
industrys most credible source of information and news about CRM,
contact center, field sales and support, and e-sales/e-service
technologies, products and services, and this consolidation serves to make
Customer Inter@ction Solutions an even more powerful voice of
the industry.
Sincerely,
Nadji Tehrani
TMC Chairman, CEO and
Executive Group Publisher
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