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[August 7, 2000]
Rockwell Electronic Commerce, Telstra Establish
Cooperative Marketing Agreement
Rockwell Electronic Commerce
and Telstra Incorporated, the US subsidiary of Telstra Corporation, a
leading carrier in Australia and the Asia Pacific region, have entered
into an agreement to cooperatively market each other�s technologies and
services in the U.S.
�Many US-based Fortune 500 and medium-sized enterprises have already
chosen Telstra to provision their call center services in Australia and
the Asia Pacific region,� said Franco Carida, Vice President, Sales and
Customer Operations, Telstra Incorporated.
�Our alliance with Rockwell e-commerce rounds out the full suite of
call center services that we have deployed in the US to date including
features such as Follow the Sun, Percent Call Allocation, Geographic Call
Distribution, and advanced interactive voice response technology and Audio
conferencing,� he added. Under the terms of the agreement the companies
will jointly market Rockwell Electronic Commerce's best-in-class product
set including Spectrum, Transcend and 3CS customer contact center
platforms; Contact Integration Manager, the award-winning, media-blending
solution; and Call Center Studio, Rockwell EC's rapid application
development product for desktops.
�The ability to offer superior customer service is very important to
our customers and together with Rockwell we will continue to develop
innovative products that put even the smallest customers in better control
of customer relationship and service management,� Mr. Carida said.
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