Fall Preview 

Communications Solutions EXPO Fall 2000 will mark our second year in Las Vegas. This time the show has moved to the Sands Convention Center, which means our show hotel is the beautiful new Venetian. But this show is about more than bright lights and beautiful hotels. It's about helping you make difficult implementation decisions. It's about educating yourself about the latest trends in technology. It's about voice and data convergence, and the future of business. From CRM to IP telephony, from wireless solutions and enabling technologies to e-sales and e-service, Communications Solutions EXPO offers attendees the tools they need to propel their businesses forward.

This show continues to grow at a rapid pace as it is the only event of its kind that provides the entire communications market under a single roof. This preview is of course that -- a preview. There will much more at Communications Solutions EXPO, and we hope to see you there.

AccessLine Communications (#592)
P: (512) 347-2351; 
AccessLine services include hosted, scalable communications services solutions, such as CLECs, DSL and wireless providers, and ISPs, for enterprises and emerging telecommunications companies. These outsourced services include hosted PBX messaging and voice mail that enable companies to deploy new communications services quickly and cost effectively, allowing them to enhance their brand without costly equipment and infrastructure investments.

Aculab (#776)
P: (850) 763-9281; 
Through a customer-focused approach to development, Aculab has produced a computer telephony product portfolio that satisfies the speech resource and global digital connectivity requirements of developers and system integrators. Through supporting a broad range of industry standards and operating systems, Aculab can provide the products needed when quality and performance cannot be compromised.

Acxiom Corp. (#554)
P: (858) 597-3219; 
Acxiom is a data and information management company offering analytics, data integration, decision support services, and technology outsourcing. Acxiom's InfoBase telephone data products offer comprehensive coverage, high match rates, and flexible delivery options. The Acxiom Data Network delivers data in subsecond time. The newest online product, InfoBase Enhancement, delivers demographic consumer profiles at or before the point of contact.

Advanced Information Systems (#394)
P: (702) 360-2266; 
A custom software development firm that has over a decade of experience providing software solutions for corporations across the United States, specializing in CTI, CRM, CIS, e-commerce Web-based solutions, and client-server technologies.

AG Communications (#387)
P: (623) 581-4073; 
The iMerge Centrex Feature gateway from AG Communication Systems gives service providers the ability to offer a full spectrum of voice-enabled, data, and Centrex features over IP networks, using their existing Class 5 switches.

American Computer and Telephone (Amcat) (#295)
P: (405) 216-8080; 
Amcat provides Web-enabled agent integration, inbound/outbound call blending, IVR/ACD, digitized recording, time zone-sensitive dialing, exclusive appointment scheduling calendars, voice broadcast messaging, unlimited flexible scripting and more. Voted product of the year in 1999 by C@LL CENTER CRM Solutions� magazine.

Alcatel (#128)
P: (818) 878-4617; 
Alcatel builds next-generation networks, delivering integrated end-to-end voice and data communications solutions to established and new carriers, as well as enterprises and consumers worldwide. With 120,000 employees, Alcatel operates in more than 130 countries.

American Power Conversion (APC) (#646)
P: (401) 789-5735; 
APC will present power protection products (UPC).

Apropos Technology (#346)
P: (630) 575-7740; 
Apropos Technology develops, markets, and supports a leading solution for managing real-time customer interactions across voice and Internet-based communications media, including e-mail and Web collaboration. This integrated solution enables clients to prioritize, route, and respond to customer interactions across these media types based on a single set of business rules.

Aravox Technologies (#388)
P: (763) 391-6065; 
Aravox Technologies manufactures the SP5000 and SP9000 VoIP firewalls.

Artisoft (#312)
P: (617) 354-0600; 
Artisoft will be demonstrating TeleVantage, a software-based phone system designed specifically for small to medium-sized businesses. TeleVantage provides all the functionality of a stand-alone PBX, plus call management that lets you maximize your productivity while controlling costs. TeleVantage provides intelligent call management and messaging features for up to 96 trunk lines and 264 extensions.

Aspect Communications (#336)
P: (408) 325-4170; 
Aspect Communications is a leading provider of customer relationship portals that enable businesses to ensure consistent interactions with their customers across all media: e-mail, Web, phone, and fax. Other CRM solutions include TCS workforce management software, Aspect Self-Service, Aspect Web Interaction, customer e-mail and Aspect DataMart -- all integrated with the Aspect Customer Relationship Portal.

aTelo, Inc. (#793)
P: (703) 276-9000; 
aTelo's unified communications solution, aTelo ProMessenger, gives users the ability to send, receive and manage e-mail, fax and voice mail from a single universal inbox. This inbox is always accessible from any Internet or telephone device and allows real-time call connections, call forwarding, and message notification.

AudioCodes (#466)
P: +972 (3) 539-4038; 
Founded in 1993, AudioCodes is powering the "telephony of tomorrow" with best-of-breed enabling technologies and communication components for voice over packet networks. AudioCodes is the key originator of the ITUG.723.1 standard for the emerging IP telephony market.

Blue Pumpkin Software (#879)
P: (650) 429-6336;
Blue Pumpkin Software is a provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and e-mail.

blue-silicon (#289)
P: (408) 954-8000;
blue-silicon provides extended enterprise messaging (EEM) to businesses worldwide. Combining voice, video, fax, e-mail, and wireless messages into a single electronic mailbox (accessible anywhere from any device), blue-silicon's mid-sourced ASP solution fully integrates with existing e-mail infrastructures, Centrex and more than 90 types of corporate PBX systems.

C & L Communications (#889)
P: (210) 699-9200; 
C&L Communications is an international value-added distributor of telecommunications products. C&L addresses the requirements of wide area and local area integrated networks transporting voice, data, and video communications.

Carlo Gavazzi, Inc. (#690)
P: (800) 926-8722; 
Carlo Gavazzi manufactures and integrates standard and custom computer systems, offering a full line of I/O and CPU boards for the PC and CompactPCI marketplace that meet specific application needs for telecom, military, industrial, and medical markets.

CellIT, Inc. (#414)
P: (305) 639-2238; 
CellIT provides a comprehensive solution for managing customer interactions, enabling businesses to ensure a consistent customer experience across all contact media. CCPRO encompasses the numerous functionalities required by next-generation contact centers, including Web chat and collaboration, e-mail management, inbound skills-based routing, outbound dialing, IVR, contact recording and reporting, fax, blended agent capabilities, and remote agent support in one solution.

Centrecore Systems (#876)
P: (219) 293-0621; 
CentreCore is a call center and teleservices furniture producer with 15 years of experience to help us understand your logistical and technical requirements. CentreCore's unique cluster design accommodates all your phone, data, and power requirements, increasing work surface area while saving floor space.

Cincom Systems (#378)
P: (513) 812-2112; 
Cincom Encompass, a multi-channel customer interaction solution, enables organizations to provide quality customer relationship management through their contact centers. Designed to help companies win, keep, and grow profitable customers, Cincom Encompass supports sales, marketing and customer service in inbound, outbound, blended, and multimedia environments.

Cisco Systems (#436)
P: (408) 526-8823; 
Cisco Systems' hardware, software, and service offerings are used to create Internet solutions so that individuals, companies and countries have seamless access to information regardless of differences in time and place.

Comix Computers (#1301)
P: (909) 591-1818; 
From its North American hub in Chino, CA, Comix operates as an OEM distributor specializing in 19-inch rackmount chassis. Headquartered in Taipei, Taiwan, Comix has sustained its worldwide distribution of industrial computer enclosures since 1985.

Communications News (#893)
P: (941) 966-9521;
Communications News is a monthly magazine serving communications/MIS/ networking managers, systems integrators and other business executives who buy and manage bandwidth and technologies for moving information through enterprise and service provider networks. It features case histories on the successful implementation of emerging technologies.

Concannon Technologies (#260)
P: (703) 684-4008;
Concannon Technologies, Inc. provides Signia, an enterprisewide software solution that leverages users' existing communications infrastructure. Signia offers sophisticated functionality for organizations with widely-distributed workforces. Inbound and outbound telephone, voice mail, e-mail, fax, and paging are integrated in a seamless, comprehensive communications solution.

Concentric Enterprises (#414)
P: (954) 597-7100;
Concentric Enterprises is a provider of consulting services and technology products to the contact center industry. Whether you're starting up a new call center or are simply seeking to train your agents on phone skills, first visit our Web site or call us at (888) 254-8472.

Congruency, Inc. (#570)
P: (201) 712-5590; 
Congruency is a communications application service provider (CASP) that has developed a next-generation VoIP network, enabling the delivery of traditional and advanced VoIP application services via broadband data networks. The network offers premium telephone capabilities such as IP Centrex, directed content and enhanced IP applications for resale by communication carriers.

Connex International (#870)
P: (203) 778-7218; 
Connex International specializes in audio, video, and Internet services, ranging from audio conferencing to customized multimedia events. With products such as automated conferencing and Connex Presents, the Internet multimedia communications solution, Connex's services are complemented by broadcast voice and fax, e-messaging, and IVR.

Continuous Computing Corp. (#588)
P: (909) 393-6636; 
Continuous Computing Corporation is a leading provider of voice-over-packet platform solutions for telecom equipment manufacturers. CCPU also provides custom hardware and software development in combination with a sophisticated suite of ISO 900z manufacturing services.

Copia International (#795)
P: (630) 388-6908; 
Copia International is a publisher of messaging software solutions for Windows. Copia, known for providing software to enable fax broadcasting, voice (IVR), and fax-on-demand, now introduces high-volume e-mail broadcasting.

Crystal Group, Inc. (#754)
P: (319) 378-1636; 
Crystal Group specializes in the manufacturing integration (Mi) of high-density computer and server systems for Internet and telephony applications. Crystal's Mi services offer manufacturing and integration expertise to help design complete end-to-end systems or improve existing configurations. Crystal brings together the security of a quality product and supplier relationship to enhance customers' performance.

Daktronics, Inc. (#877)
P: (702) 263-8000; 
Dakronics provides visual communication solutions for our clients through the design and manufacture of computer-programmable display systems.

Danacom (#1614)
P: (800) 227-0735; 
Danacom designs, manufactures, and markets lightweight headsets for the worldwide telecommunication industry.

Database Systems Corp. (#779)
P: (602) 265-5968;
Telemation is a comprehensive call center management software solution that supports sales/marketing, customer relationship management, and help desk clients. Telemation provides complete CTI functionality, including predictive dialing, automatic call distribution, and a Web integration package.

Data-Tel Info Solutions (#880)
P: (480) 844-5154;
Data-Tel Info Solutions announces xSELLerator 4.0, a full-featured predictive dialer. Windows NT, inbound/outbound call blending, multiple programs, branch scripting, and select statements allow you to call who you want, when you want. Having created all software from the ground up, Data-Tel Info Solutions is dedicated to creating a telephony that meets your every need.

Davox Corp. (#118)
P: (978) 952-0200; 
Davox provides customer interaction management solutions to more than 1,000 customers through software, services, and support. These solutions, which include inbound call handling, outbound call management, multimedia contact, browser-based desktop automation tools, and comprehensive reporting, provide new levels of automation in the contact center while helping to build customer relationships.

Daycom Systems (#794)
P: (858) 457-6640;
Daycom Systems is an Avaya business partner specializing in telephone system and component sales and technical services, including maintenance and installation. We also accept trade-ins of used equipment. Additionally, we offer Plantronics headsets, Polycom conference sets, and DuVoice voice mail. Visit us at our Web site or call (800) 824-1661.

Digisoft Computers (#688)
P: (212) 687-1810; 
Digisoft provides technological expertise in inbound/outbound call center applications, helping to increase contact center efficiency and productivity. Telescript 5.1 (call center management software) manages multiple inbound and outbound projects simultaneously using an open ODBC-compliant database design. Telescript includes scripting, reporting, database integration, fulfillment, CTI, and appointment scheduling.

Echopass Corp. (#246)
P: (801) 492-2204; 
EchoPass Corporation is an ASP company offering an integrated Internet and telephone customer support communications solution. EchoPass delivers the latest in customer support capabilities, including telephone and Internet calls, e-mail, Web text chat, Web call backs, browser collaboration, voice mail, and fax in a hosted environment.

eGain (#236)
P: (408) 212-3411; 
eGain provides a comprehensive suite of integrated customer communications solutions that help e-commerce companies establish profitable, long-term relationships with their customers. Designed to help e-commerce service, sales, and marketing representatives effectively handle communications throughout the customer lifecycle, eGain's solutions personalize real-time Web collaborations as well as high volumes of inbound and outbound e-mail.

empowerTel Networks (#277)
P: (408) 519-4500; 
empowerTel's Unified Services Exchange (USX1000) is a complete carrier-grade VoIP switching system for next-generation communication service providers. The USX1000 is the first integrated Carrier-Class 5 or 4 VoIP switch that fully enables convergence over IP networks without losing the benefits of the existing Intelligent Network (IN) infrastructure.

Ensol (#397)
P: (301) 315-8305; 
Ensol, providing customized IT solutions, introduces the BrightCall customer contact solution. BrightCall provides live agent, automated, and integrated contact center solutions for total CRM. Blending its technical and human resources, BrightCall provides creative advanced solutions that exceed our clients' sales and service requirements.

Enuncia Communications (#181)
P: (510) 505-7730; 
Enuncia Communications creates solutions for Web sites, voice portals, service providers, enterprises, and call centers. Our technology allows users of such services to obtain information through a comprehensible, humanized voice output from any telephone -- wired or wireless.

Envox (U.S.), Ltd. (#154)
P: (941) 793-0863; 
Envox Communications Server 4.0 is a multipurpose communications server and development environment for telcom, computer telephony, and business communication needs. Use it as an integral part of IN solutions or to create 100,000-port telephone networks, incorporating IP telephony as well as SS7 signaling. Multithreading functionality offers developers real power without the hassle.

Ericsson (#781)
P: (650) 463-6113; 
Ericsson Enterprise Systems, a division of Ericsson, markets enterprise-level, IP-based mobility and IP PBX solutions that interconnect traditional PBX-based networks to IP-based networks. Ericsson's WebSwitch product family is a voice platform that delivers telephony in a single box, and allows the use of installed data communications networks as the delivery mechanism for voice as well as data.

eShare (#302)
P (770) 239-4472; 
eShare Technologies is a provider of unified Web and telephony customer contact management solutions for customer contact centers, e-commerce, and online communities for over 2,000 customers in 30 countries. Its customers include leading organizations in the financial services, banking, retail, education, media, and communication industries.

e-Tel Corp. (#772)
P: (401) 826-1520; 
e-tel's family of FreeRide VoIP telephones is a H.323 standard-compliant line of IP telephones. FreeRide is available with an additional standard telephone line interface for routing calls either over an IP network or the existing telephone network. Each model includes local and remote configuration, Web, and CTI device management interfaces and multiple CODEC support.

e-Voice Communications, Inc. (#874)
P: (408) 991-9988; 
e-Voice Communications is proud to exhibit the following products: evoice3000, a PC-PBXComm server with a full-featured phone system, auto-attendant, unified messaging, VoIP and ACD; evoice2000, an NT-based voice processing system compatible with most PBXs; and evoice3000L, a Linux-version PBXComm server.

Exacom (#775)
P: (603) 228-0706; 
Exacom manufacturers microprocessor-based telecommunication products, systems and peripherals featuring the Hindsight-Net series of digital call recorders, the Harmony series of telecom interfaces for DID, E&M, and PBX integration, plus the Simon series of telephone call accounting for international applications. Exacom is also introducing the Evolution series of telecommunication servers as an integration of a PC-PBX engine to the Exacom product line.

Excell Consulting Services, LLC (#594)
P: (602) 808-1663;
Excell Consulting Services offers customer interaction solutions to companies throughout the world. ECS focuses on design, operations, and technology auditing, hiring, training, workforce management, and call center simulation. Providing solutions across a broad spectrum of industries, ECS can help your company attain world-class performance.

Eyretel, Inc. (#173)
P: (301) 586-1900; 
Eyretel offers a fully modular recording platform. The MediaStore platform can record up to 100 percent of calls, especially at peak times when the system is under full load. The addition of E.Ware (for network access), Quality Call (the CTI-based monitoring and scoring system), and Replay Studio, which allows the selection of the most important calls to replay and score.

Fastcomm Communications (#270)
P: (703) 318-4366; 
FastComm Communications is a complete signaling, voice and data system solution provider, offering innovative signaling interoperability solutions that include support for SS7, C7, ISDN, C5, R1, R2, and DTMF. FastComm also provides advanced IP and data solutions over Frame Relay and xDSL, such as voice/data IADs, IBM data center products and protocol converters specifically designed for Unisys environments.

Force Computers (#426)
P: (408) 369-6000;

Fujitsu (#460)
P: (480) 921-4768; 
Fujitsu Business Communications Systems, Inc. provides communications solutions for the e-world, helping organizations optimize communications with their customers, employees and suppliers. Combining solutions-oriented technology with a nationwide service and support network, Fujitsu is dedicated to continuing its 60-year tradition of quality products and commitment to excellence.

GL Communications (#694)
P: (301) 670-4784; 
GL provides PC-based T1/E1/T3 test, analysis, and simulation products to the telecommunications industry. Simulation products include DCOSS (Digital Central Switch Simulator and Bulk Call Generators) and APS (Analog Phone Simulators). Analysis products include the internal-to-PC Ultra Cards and their external-to-PC equivalents, the Laptop Analyzers.

GlobeSpan, Inc. (#398)
P: (732) 345-7611; 
GlobeSpan is a provider of integrated circuits, software and system designs for DSL applications that enable data, voice and video transmissions over copper telephone lines at speeds 100 times faster than 56K modems. GlobeSpan designs, develops and supplies its products to hundreds of equipment manufacturers worldwide.

Golden Voice Technology & Training (#175)
P: (732) 345-7611; 
Golden Voice provides personalized announcement units, training products and services online, digitized announcements equipment, automated attendant positions, and consulting services.

GMT Corp. (#178)
P: (770) 559-6211; 
GMT is the maker of GMT workforce management software for multimedia contact centers as well as traditional call centers. GMT Planet schedules to meet service goals while containing labor costs. Features include real-time adherence, costing/budgeting, vacation/meeting planners, and electronic timesheet capability. Also schedules fulfillment centers. The Lite version is free.

Hammer Technologies (#766)
P: (978) 694-9959; 
Hammer Technologies will be demonstrating their VoIP test system. Hammer will also be demonstrating the Hammer H.323 Call Generator (recently awarded the Innovation Award by TMC Labs). Hammer's DS3 test system, a fully integrated test platform with dual DS3 interfaces, will also be featured.

Hanover Communications (#494)
P: (317) 613-6083; 
Hanover Communications provides state-of-the-art call center services specifically designed to solve age-old issues within the call center environment. Our call center services include network IVR, call routing, CRM, CTI server, predictive dialing server, voice broadcast, message of the day, fax broadcast, automated survey, and generic IVR.

HearMe (#282)
P: (650) 429-3900; 
HearMe develops, operates, and licenses next-generation VoIP technologies that merge the functionality of the telephone, mobile devices and the Internet. The company offers PC-to-phone, phone-to-phone, and PC-to-PC Internet telephony that supports industry standards, easily integrates with existing networks and call centers, and offers "presence," or availability management capabilities.

Hiho Technologies, Inc. (#318)
P: (949) 585-0550; 
Hiho provides a Web-architected employee management solution through an ASP model.

ICS Advent (#283)
P: (858) 677-0877; 
ICS Advent, formerly Industrial Computer Source, develops and manufactures PC rackmount solutions. We specialize in the development of customized CPU designs for the embedded market, single-board computers and system integration of rackmount computers, with I/O, networking, computer telephony products, and technical support.

IEX Corp. (#780)
P: (972) 301-4847; 
IEX provides a complete customer contact center solution that manages multiple agent groups in separate locations as if they were a single center. Our Virtual Contact Center combines the power of TotalNet call routing with TotalView workforce management and CTI desktop automation to create an integrated solution.

Ineto (#799)
P: (512) 684-6384; 
Ineto is a customer communications service provider that offers fully-integrated phone, e-mail, Internet communications and CRM applications for e-businesses wanting to optimize customer connections. The browser-based Ineto service provides a simple, pay-as-you-go, hosted solution that eliminates the need for costly investment in on-site customer communications infrastructure.

Intecom (#488)
P: (972) 855-8157; 
Internet telephony is a critical component in e-communications -- the infrastructure and applications that support conversations and connectivity across an enterprise and with its customers and partners. Intecom is exhibiting its first-generation e-communications solution, incorporating TOIP and functionally flexible applications for mid-sized to large organizations.

Interactive Intelligence (#254)
P: (317) 872-3000; 
Interactive Intelligence, Inc., a developer of multichannel customer interaction management software, will demo its latest e-business and auto response solutions designed as alternatives to multivendor/multiproduct CTI solutions. The company will also unveil its new Wireless Interaction Client ideal for mobile workers.

Interactive Software Systems (#660)
P: (954) 717-0182; 
Interactive Software's e-FORCE is an enterprise workforce management software suite. e-FORCE is designed to meet the workforce forecasting and scheduling needs of the enterprise and extended contact center, allowing organizations to respond efficiently to diverse customer demand sources, including inbound and outbound calls, e-mail, fax, and Web.

Interior Concepts (#771)
P: (616) 842-5550;
Interior Concepts is a custom manufacturer of furniture for the customer center environment. Our thin-line panels and wire management system offer the maximum amount of workspace in the minimum amount of floor space.

IPaXess (#298)
P: (972) 265-4028; 
VocalWare IP enables remote workers to simultaneously search the Internet and send and receive e-mails, faxes and phone calls, all over a single connection including LAN, cable modem, DSL, and 56K dial-up.

iSoftel (#871)
P: (213) 892-6338; 
iSoftel serves the changing telecommunications industry by offering enabling technology for carrier services with its line of enhanced turnkey carrier solutions. iSoftel provides technology for a variety of service providers, including traditional telephone companies, Internet telephony service providers, and competitive and incumbent local exchange carriers.

Kana Communications (#566)
P: (650) 474-8875; 
Kana delivers a broad range of integrated e-business and interaction applications with a modular and scalable platform for both Internet and Global 2000 companies. Kana solutions deliver personal portals that offer customers, partners, and the enterprise a global view of their communications and relationships.

L-3 Communications (#297)
P: (856) 338-5995; 
The telephone is the most widely used form of communication in the world, and also the least secure. To safeguard your telephone conversations, Privatel, a personal telephone device, uses a 168-bit triple DES algorithm to provide voice encryption technology.

Language Line Services (#670)
P: (408) 249-3456;
Language Line Services provides over-the-phone interpretation, 24 hours a day, 7 days a week, in more than 140 languages. Inbound inquires, help desk, and order processing are some of the services available. Document translation is also available to facilitate communication with non-English-speaking communities. For more information, call (800) 752-0093 x709.

Lynk USA (#174)
P: (714) 522-6300; 
TeleLynk, and eTeleLynk with Lynk and Talk Web-to-phone browser plug-in, are VoIP gateways complete with gatekeeper software. This product lets customers speak directly with a real person, i.e., sales rep, service agent, broker, etc., without interrupting their Internet session.

MCK Communications (#674)
P: (617) 454-6131; 
MCK's remote voice and data solutions provide off-premises workers with seamless connectivity to corporate PBXs and data networks, including 4-digit dialing, intercom, conferencing, voice mail, and full ACD features. MCK's products include single- and multi-user remote and gateway products for analog, ISDN, xDSL, cable, and T1.

Mercom Systems (#680)
P: (201) 507-8800; 
Mercom provides quality monitoring and recording systems.

Microsoft Corp. & Microsoft Partner Pavilion (#400)
P: (206) 882-8080; 
Microsoft's products and services are designed to help people take advantage of the power of personal computing. Microsoft products and technologies are recognized foundations for computer telephony. Windows NT Server is the platform of choice for telephony and communications. Microsoft Exchange Server and other members of the Microsoft BackOffice family also perform important roles in computer telephony solutions.

MIND CTI, Ltd. (#1702)
P: 972 (4) 993-6666; 
MIND CTI is a provider of billing and customer care, accounting, and management solutions for multiple IP services, including voice, data, content, and unified messaging. MIND's enterprise call accounting solutions provide accounting solutions for convergent networks. MIND's IP telephony billing systems are installed at major carriers worldwide.

Mindbranch (#1610)
P: (413) 664-6185; 
With more than 10,000 of the most credible and useful reports, newsletters, directories, and databases from our 250 top-tier partners, MindBranch offers free customer assistance and instantly downloadable strategic insight to help you make better decisions faster.

Motivation Online (#695)
P: (847) 437-4433; 
Internet-based application systematically applies the principle of managing by consequence, enabling users to identify behaviors and tasks required for success and reinforcing those behaviors to achieve sustained efforts that exceed corporate goals. Plan, set goals, track results, and give feedback on both qualitative and quantitative measures.

Natural MicroSystems (#426)
P: (508) 271-1339; 
Natural MicroSystems is a provider of open, DSP-based hardware (PCI, cPCI) and software components to developers of voice- and fax-over-packet data networks, and for IP call centers and IP PBXs in the enterprise. Also, SS7 and media server technology for enhanced services and wireless MSC/BSCs.

Netergy Networks, Inc. (#271)
P: (408) 654-0848; 
Netergy Networks, formerly 8x8, Inc., is a provider of highly integrated IP telephony solutions to telephone service providers and telecommunication equipment manufacturers. Netergy Networks' IP telephony solutions include network software, systems and embedded technology.

netp@rk.tampabay (#791)
P: (813) 621-7575; 
netp@rk.tampabay is a business center concept featuring a combination of next-generation technology, convenient amenities, and a full range of professional services. With over 950,000 square feet of space, looped fiber optics and a redundant power supply, netp@rk.tampabay caters to the needs of large call, service, and data processing centers.

Neural Act, Inc. (#397)
P: (703) 736-3080
Neural Act, Inc., based in metropolitan Washington D.C., develops software that enhances customer and agent care. Using advanced forecasting technology, NeuralAct's AgentCare product suite helps call center managers improve workforce and human resources management, and better administer the recruitment, training, scheduling, and performance of call center agents.

Nex Computers, Inc. (#1600)
P: (510) 656-2248; 
We provide single-board computers (SBC), CompactPCI, embedded controllers (EBC), backplane and rackmount chassis.

Nexbell Communications (#354)
P: (216) 344-2646; 
Nexbell Communications maintains a growing nationwide points of presence packet telephony network for delivery of IP-based voice/fax services. Nexbell offers voice transport services comparable to long-distance providers and ILECs. Services include long-distance, fax over IP, IP/PBX, unified messaging, and callback services.

Noble Systems (#560)
P: (404) 851-1331; 
Noble Systems provides predictive dialing, inbound and blended call systems, and solutions, including customized screens, real-time reporting, remote agent management, digital recording, internal/external call transfer, and more.

Online Support (#291)
P: (902) 629-2467;
OLS offers 24/7 technical support services to Internet companies and e-business suppliers from three Canadian support centers.

Packetport.com (#478)
P: (203) 831-2215; 
Packetport.com is a worldwide provider of carrier-grade Sun Solaris-based phone-to-phone IP telephony solutions and a new class of VoDSL and VoCable Internet appliances. Packetport.com's products are sold to international carriers, ISPs, and next-generation telcos.

Parsec Technologies (#770)
P/F: (650) 960-1818; 
Parsec Technologies' server-based (UnPBX) call center solution, Paragon, delivers functionalities like ACD, predictive dialer, voice logging, voice messaging, soft phone, and Web integration on a single platform, minimizing integration issues and reducing cost of ownership. It also provides extensive COM-based APIs for integration with other customer care applications.

Peavey Performance Systems (#179)
P: (913) 495-6622; 
Mission Possible is a scratch-off game card incentive program that has shown a great return on investment while reducing turnover, boosting sales and increasing customer service. The scratch-off game card concept is simple to administer while gaining excitement over time.

Pensacola Area Chamber of Commerce (#1705)
P: (850) 438-4081;
The Pensacola Area Chamber of Commerce is the economic development organization for the City of Pensacola and Escambia County. The Pensacola region possesses a skilled workforce and readily available buildings/property for the development of technology companies.

Phonetic Systems (#1402)
P: (781) 270-4123;
Phonetic Systems develops and deploys speech recognition solutions. Applications include voice-driven automated attendant, call routing, directory assistance, and solutions that extend the reach of Web site, e-commerce, and call center applications. The software provides superior accuracy, easily scales to more than 1,000,000 records, and handles dynamic updates with no downtime.

Portal Connect, Inc. (#138)
P: (703) 326-8342;
Portal Connect, formerly EIS International, provides solutions that give customers the necessary tools to increase customer satisfaction, expand their market reach and reduce operating costs. Portal Connect leverages synergies between EIS's telephony-based contact center expertise with parent company SER's enterprise Internet and process management technology.

PORTech Communications, Inc. (#785)
P: +886 (4) 305-8000; 
Products include the GTS-1000 IPBX, an all-in-one switching facility for both circuit and packet, the GTS-1000 call center, a total solution for call centers, and the MT-100 mobile trunk.

Praxon, Inc. (#146)
P: (408) 871-1600; 
Praxon, Inc., develops and markets solutions for the integrated business communications market worldwide. The Praxon Phone Data eXchange (PDX ) system, offers voice, data networking, messaging, and Internet access capabilities, which are scalable, modular, and designed for small and medium businesses as well as remote offices.

Quicknet Technologies (#206)
P: (415) 864-5225; 
Quicknet Technologies, Inc. is an innovator in low-density IT hardware and software. Quicknet designs and manufactures IT products for small businesses, in use today in over 175 countries worldwide. Our products enable users to effectively boost their Internet telephone call quality.

Quintum Technologies (#278)
P: (732) 460-9000; 
Risk-free VoIP migration with Quintum's Tenor MultiPath VoIP Gateways, with multipath architecture for effortless installation and deployment. Real-time switching of calls from IP to PSTN ensures high-quality voice and failsafe reliability. Tenors are stand-alone units, are H.323-compliant gateways with integrated gatekeeper, border element and PacketSaver multiplexing functions and support analog, T1/E1/PRI, and fractional T1/E1/PRI environments.

Quintus Corp. (#218)
P: (704) 896-9702/(800) 337-8941; 
Quintus Corporation provides eCRM software that helps companies deliver sales, service and support to customers across the Internet, e-mail and telephone. The Quintus eContact Suite includes applications for consumer relations, sales and service, technical support, and human resource centers.

Rockwell Electronic Commerce Division (#110)
P: (630) 227-7419;
Rockwell's multimedia customer contact management technology includes open-systems call center platforms and call management applications that work with a client's existing customer data sources to provide integrated customer contact management solutions by extending its sophisticated call-routing and management capabilities to leverage the power of the Internet as a primary customer service channel.

Romak Office Systems (#761)
P: (719) 391-1991; 
Romak Office Systems specializes in developing panel systems that incorporate features unique to call center applications. ROS sells, delivers, and installs factory direct to the entire United States and Canada region to ensure better value and customer success.

Server Technology (#790)
P: (775) 284-2000; 
Server Technology's line of SentryT power managers eliminates unnecessary trips to remote locations and minimizes the impact of locked-up network equipment on business-critical networks. Sentry enterprise products integrate power distribution, measurement and control to individually control the power functions (power on/off and reboot) of remote servers and network equipment.

Shelcad Communications, Ltd. (#654)
P: +972 (9) 885-1111; 
ShelCad develops innovative CTI, IT, and VoIP products. Shelcad's vanguard products link PCs to any analog phone to support IP calls and added-value features. Its plug-and-play CTI solutions integrate existing networks, computers, and PSTNs with standard telephone sets. ShelCad's technological developments include VoIP, network CTI, PCMCIA, Ethernet and ASIC products.

Software Technology & Consulting (#399)
P: (301) 695-1704;
Software Technology & Consulting is an Internet system development company specializing in Internet and intranet applications and custom software development. Our local project managers work with our offshore software development facility to offer the best software development and programming at a cost savings.

SOSINC Communications (#666)
P: (712) 266-0856; 
SOSINC Communications is a leading provider of high-quality, packet-based telephony services. These services enable telecommunications carriers and other communications providers to offer domestic voice, fax, and other value-added applications over the Internet, intranet or any packet-based network.

Sound Advantage (#454)
P: (949) 476-1400;
Sound Advantage is the producer of Sandi, the voice-activated call processing system. Sandi lets you use your voice to control your PBX, voice mail, e-mail, and now your Web site with our "voice-activated Web assistant."

Spectrum Corp. (#678)
P: (713) 944-6200; 
Spectrum wallboards and software are used in a wide array of applications for a single purpose: to communicate important and concise information instantly. Leading the way is ULTRA Link II Real-Time ACD software, featuring automatic color updates, user programmable messages, and ACD stats/help desk alerts, screen pops, paging options, audible alerts, and more.

Stancil Corp. (#698)
P: (714) 546-2002; 
Audiolog, a Windows NT voice logger, records analog or T1/E1/ISDN, either at the trunk side or concentrated behind the switch. Options: IRIS automatic scheduler, CTI/SMDR integration, record-on-demand, ActiveX controls and SDK, DCOM remote live monitor, ANI, DNIS, and caller ID.

Strategic Service Alliance, Inc. (#396)
P: (702) 897-7100; 
Strategic Service Alliance, Inc. (SSA) is a source for communication platform solutions, providing advanced call transaction processing systems for the telephony and Internet industries worldwide. Our platforms support Internet access control, prepaid and metered Internet, prepaid calling cards, and wireless and wireline applications.

Symon Communications (#787)
P: (281) 240-5555; 
Installed in more than 2,000 centers, SYMON monitors ACDs, IVRs, trunk lines, call tracking systems, client/server platforms, host systems, LANs, network links, databases, and more to automatically deliver intelligent real-time alerts. Outputs to color LED displays, panels, Windows workstations, pagers, VGA devices, e-mail, intranet/Internet pages, and more. Microsoft Windows NT architecture.

Talisma (#1608)
P: (425) 897-3231; 
Talisma offers both licensed and hosted enterprise-level eCRM suites for building long-term, profitable e-relationships with customers. These modular, scalable, integrated solutions help companies manage interactions along all major customer touch points: e-mail, Web forms, chat, self help, VoIP, and phone. With Talisma, companies can easily and cost effectively implement e-service, e-marketing, and e-sales capabilities.

Tapestry Integration Specialists (#274)
P: (314) 344-0066; 
Tapestry Integration Specialists is an advanced technologies integration firm specializing in the integration of CRM and e-commerce systems with PBX/ACD and other contact processing systems. Tapestry's Simple Contact Center is a collection of integrated software modules that provide a bridge between CRM, eRM, SFA, and tech support applications for multimedia contact processing functions.

TargetVision (#760)
P: (716) 248-0550; 
TargetVision for call centers uses familiar, trusted communications media to reach agents with statistics and other information. A typical TargetVision message reaches your call center via television monitors. You can also set up automatic feeds of dynamic data from other systems.

TEAC America, Inc. (#789)
P: (323) 727-4872; 
Digital communication recorders used by financial institutions, call centers, public safety and others. The CR-500 series has 8 to 56 channels recording per module with Magneto Optical (MO) disk recording media. User access via LAN, stand-alone playback station or automated playback access system, optional.

TEDAS Computer Telephony (#875)
P: (408) 738-3327; 
TEDAS is an international developer of software communications products for distributed corporate enterprises and ISPs in the area of computer telephony. Our products offer a true one-wire standards-based solution. A full complement of H.323 appliances allows total flexibility in the workplace.

TelAthena Systems (#360)
P: (888) 777-7565; 
A multi-user, multi-purpose scripting system designed to fully automate the exchange of information over the telephone and/or Internet. Provides seamless outbound, inbound and Internet interfaces. TelAthena is designed for for creating telemarketing, customer-service, help-desk, fund-raising, or any other real or virtual call center CRM applications.

TelecomCareers.net (#684)
P: (504) 219-9900;
TelecomCareers.Net is the largest telecommunications employment site on the Internet. We offer thousands of searchable jobs and resumes to telecom professionals and employers and countless resources for the job seeker.

Telemedia Networks (#767)
P: (800) 379-3646;
Telemedia Networks is an international developer of enhanced switching, unified messaging, and convergent billing platforms. All products are Web enabled and utilize UNIX or NT with ORACLE or SQL Server database applications. Telemedia has offices in New Zealand, Australia, Hong Kong, Malaysia, Japan, the United Kingdom, and the United States.

Telephony@Work, Inc. (#266)
P: (858) 410-1600;
Telephony@Work is a developer Internet-integrated enterprise computer telephony solutions for call centers and companies. CallCenter@nywhere is a comprehensive solution for virtual and traditional call center implementations.

TeleSynergy Research (#750)
P: (408) 260-9970; 
TeleSynergy's PC PBX system, TelePCX V3.5, is a highly flexible and scalable communication server, integrating Internet, CR, and mobility for small- to mid-sized businesses. TelePCX provides PBX, ACD, VoIP gateway, Web-based UMS, development tools for IVR/FOD and desktop call control.

Teltone Corp. (#873)
P: (425) 487-1515; 
Teltone's telecom test tools enable product testing and demonstration without connecting to a phone line. The new Telecom Simulation Platform provides T1 and analog (POTS) simulation in a single unit and features upgradeable, plug-and-play hardware and software, programmable call parameters, and bulk call generation.

ThinkDirectMarketing (#170)
P: (303) 651-6778; 
DigitalData provides real-time access to over 118 million North American residences and businesses. In less than two seconds, our database can match a phone number query and pop prospect data to your agent's queue screen or IVR system. Increase accuracy, serve more customers faster and save money by paying only pennies for matched results.

Tundo (#228)
P: 972 (9) 885-2245; 
Tundo specializes in delivering high-end packet telephony systems to enterprises, call centers and service providers. Tundo's open and standards-based architecture provides customers with price performance advantages, high reliability, and unlimited scalability. As a result, Tundo's customers can dramatically increase the functionality of their telephony system and preserve their investment in legacy equipment and applications.

Ubiquity Software Corp. (#1203)
P: (613) 271-2027; 
Ubiquity Software Corporation has developed the Helmsman application services platform to enable service providers to build next-generation services that bind tightly with customers' business applications. The software suite comprises servers, intelligent clients, and a comprehensive service development capability.

Vertical Networks (#392)
P: (408) 585-3272; 
Vertical Networks provides complete communications solutions for branch offices and small businesses. An integrated communications platform, the InstantOffice system offers packet switching, circuit switching, IP voice, traditional voice, secure Internet connectivity ,and applications support in a single solution, allowing customers to take advantage of next-generation IP services and applications.

Vocal Link, Inc. (#287)
P: (847) 547-0375;
Vocal Link offers a second-generation unified messaging product that allows the user easy and convenient access to all their messages, regardless of type, by phone or other mobile devices. Users simply call into their own personal phone number to listen and respond to all voice mail, e-mail, fax, and paging messages, anywhere, anytime.

VOCAL Technologies, Ltd. (#792)
P: (716) 688-4675; 
VOCAL Technologies, Ltd. is a single stop for complete modem/facsimile/ telephony/voice/multimedia communications source code. Support for the latest standards includes voice over IP, fax over IP, wDSL, V.90, V.34FAX, T.38 real-time fax, H.323, G.723/G.729A and DTMF/ fax/data/voice detectors.

Vocalcom (#470)
P: 33 (1) 55 37 3070; 
Serving the call center industry with Hermes Pro, and now Hermes Interactive. The suite is based on a fault-tolerant PC-PBX server running on Windows NT. Hermes Pro addresses sales, marketing, call centers, customer service, and after-sale service, facilitating the management of all modes of customer interaction (e-mail, Web, telephone, fax, courier, etc.).

VoiceAge Corp. (#891)
P: (514) 737-4940;
VoiceAge develops unique, low bit rate voice and audio codes such as ACELP.net, ACELP.live and ACELP.wide. ACELP.net's distinction comes from its widespread presence through Microsoft Media and RealPlayer, which totals over 240 million licenses worldwide. VoiceAge will unveil its new mass encoding solution designed for vocal e-mail, content, and broadcasting.

Voicegate Corp. (#696)
P: (905) 513-1403;
VoiceGate Corporation is a leading supplier of PC-based voice mail, audiotext, and custom-designed voice response systems.

VoicePump, Inc. (#297)
P: (650) 323-3232; 
VoicePump, Inc. is a developer of embedded IC solutions that enable voiceband communications over packet networks. VoicePump's current voice gateway IC product offerings are optimized for low-cost IADs and residential gateways for the home, small office, and medium enterprise markets.

Wirenix (#1706)
P: (972) 930-7950;
Wirenix.com provides value-added speech-enhanced application solutions for global wireless Internet markets. Our products enable Internet users to access information over the Web through speech recognition. WireNix.com delivers products and services to customers in wireline, wireless, and service provider enterprises.

Zamba Corp. (#881)
P: (408) 446-8525; 
ZAMBA is a consultancy and systems integrator, providing customer-centric solutions to Fortune 1000 and emerging companies. With a breadth and depth of expertise in strategy, branding, technology, and support, ZAMBA works with companies to optimize their marketing, sales, service, and support operations. 

This article originally appeared on TMCnet.com in October 2000