TEAM Financial Management Systems will use Diaphonics’ SpikeCore Web Service for voice verification. SpikeCore enables rapid deployment of voice verification applications for interactive voice response (IVR
TEAM will deploy SpikeCore as an option for its “TeamTime” time and attendance IVR solution. The company’s clients will gain the added security and convenience of voice verification with SpikeCore.
Diaphonics’ SpikeCore voice verification technology matches a caller’s voice against a previously created voice model, or “voiceprint”. This capability confirms identity and the callers don’t need to remember passwords or PINs.
Mike Straub, vice president of Software Development, TEAM said that they chose SpikeCore for its flexibility, cost-effectiveness and for its ability to easily integrate with their IVR.
Straub also appreciated Diaphonics for tailoring their offering to their needs, and their excellent customer support.
“SpikeCore provides reliable and accurate voice verification and we look forward to offering this service to our customers,” he concluded.
“By adding voice verification with SpikeCore, TEAM has demonstrated its innovative approach to providing the leading solutions to building service and security contractors,” said Andy Osburn, Diaphonics’ president and CEO in a press release
He continued: “SpikeCore leverages the Microsoft (News
) .NET architecture and integrates easily with most IVR and automated speech applications. We see great potential for SpikeCore across many industries.”
TEAM Financial Management Systems, provides labor, operations and financial management software for building service and security contractors. The company also provides a wide range of additional services, including application hosting, accounting & labor management consulting and implementation assistance.
Earlier this month Diaphonics released VoiceSentry TI, a text-independent voice biometrics engine, which can authenticate callers during a conversational, unstructured dialogue.
VoiceSentry TI matches a caller’s speech patterns against the voice template or “voiceprint” created during previous calls. The new engine complements Diaphonics’ current text-dependent voice verification solutions, such as Password Agent, which automatically resets passwords over the phone.
Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.