Tel Aviv-based advanced voice biometric solutions provider PerSay (News
) today announced the official release of its Version 6.0 speaker verification platform. The new version features enhanced security to address the evolving challenges of delivering remote services via contact centers and the Internet.
PerSay’s portfolio of text-dependent and text-independent solutions is easy to deploy and seamlessly integrates with existing IVR
systems and VoiceXML (News
) platforms, CTI systems and monitoring centers, according
With a primary focus on security, the improved platform, based on existing .Net and Windows technology, underwent rigorous evaluation by third-party security experts to map potential vulnerabilities of every component and ensure the best possible protection against security threats and breaches.
According to PerSay, all three of its core products will benefit from the updated platform:
- VocalPassword 6.0 isa text-dependent biometric speaker verification system that verifies a speaker in real time using a simple spoken pass phrase;
- FreeSpeech 6.0 is a text-independent biometric speaker verification system that transparently verifies the identity of a speaker during the course of a natural conversation; and
- S.P.I.D. 6.0, which is an advanced voice mining and speaker identification system for law enforcement and intelligence agencies.
The upgraded infrastructure no longer requires users to create usernames and passwords that are proprietary to PerSay and stored in its database. Now, VocalPassword, FreeSpeech and S.P.I.D. users can login with a domain username and password that are stored and maintained in a central location by the organization’s system administrator. Using existing authentication mechanisms, such as Windows Integrated Security, PerSay now authenticates users via their current system account information, avoiding the need for additional usernames and passwords.
PerSay’s 6.0 platform extends out-of-the-box product capabilities by expanding the flexibility of role-based authorization. Whereas the basic product includes only two role choices — Administrator and Help Desk — PerSay now offers administrators the freedom to create and assign additional roles, as well as define specific parameters for those roles.
PerSay products are supported by a common infrastructure; the primary differences between them involve the algorithms they run in various scenarios. Another enhancement of the Version 6.0 release is a redesigned algorithm engine that simultaneously supports multiple algorithms, enabling customers to use the same product and platform to concurrently perform multiple verifications with different algorithms. Earlier product releases required separate software for each algorithm.
Finally, as PerSay’s deployments of voice biometric speaker verification solutions continue to grow in both number and scope, the company’s database must be able to address escalating numbers of interactions in the same response time. As part of an effort to create an infrastructure that can manage millions of voiceprints and verifications, PerSay changed its voiceprint ID capacity from 32 to 64 bits and moved a lot of data to Active Directory Application Mode (ADAM), providing much faster access. PerSay’s new platform also supports IBM’s (News
) DB2 database.
Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for TMCnet. To read more of Tracey’s articles, please visit her columnist page. She also blogs for TMCnet here.
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