Speech recognition provider Telisma (News
) and voice biometric company PerSay have announced a partnership in an effort to provide more comprehensive voice solutions for customers.
Voice biometric technologies take advantage of the fact that each person's voice is a unique and unobtrusive identifier, like a fingerprint. For contact centers that support banking, telecommunications and other industries, voice biometrics can be a cost-effective way to enhance security and improve customer convenience.
In cases where businesses require what’s known as “triple factor authentication,” voice biometrics can be an important “leg” of the trio, which may also include PIN numbers and a caller’s telephone number identification.
Telisma offers customers speech technologies in multiple languages across various countries via its speech recognition software, teliSpeech. "Our partnership with PerSay (News
) will enable us to broaden the availability of our speech recognition solutions worldwide, and provide customers with the most accurate and cost-effective speaker verification technology available, "said Laurent Balaine, CEO of Telisma. "We're pleased to announce this relationship with PerSay, and confident that it will create mutual advantages for both companies and their customers."
"Telisma joins an impressive and continually expanding group of PerSay partners worldwide, enabling us to capitalize on market opportunities and bring the most advanced voice biometric solutions to more customers around the globe," remarked Ariel Freidenberg, Executive VP, Global Sales and Business Development at PerSay. "Telisma has significantly increased its market share in Europe, and its ASR technology is now available in 10 Indian languages, enabling another emerging market to realize the benefits of the most advanced voice biometrics solutions available today."
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