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Second Quarter 1998


FEATURE ARTICLES
Online Conferencing Nuts & Bolts
By Tim May, Databeam Corporation

The T.120 Standard: What Is It? (sidebar)

Call Connection Technologies and Internet ACDs
By Chris Botting, PakNetX

The Web-Enabled Call Center:
Reaching Out To The Online Community

By Steven Dresner, ESSL Technologies

Lucent Serves Up Customer Service Over The Web (sidebar)
By Sam Diamond

ISDN: The Future Of Internet Telephony
By Peter Geier, Eicon Technology

Selling Smarter With Web Call Back
By David Barker, Response Interactive, Inc.

Achieving Toll-Quality Voice Over IP
By Prabhu Kavi, Ascend Communications, Inc.

Internet Telephony: Hype or Opportunity?
By Mordy Rothberg &  David Greenblatt, IDT Corporation

PUBLISHER'S OUTLOOK
Decisions, Decisions:  Which Solution Is Right For You?
By Rich Tehrani, Group Publisher

COLUMNS
Industry Insight
The Case For IP Telephony
By Laurence J. Fromm, Dialogic Corportation

Next Wave
Managed Networks: Enabling Predictable QoS Guarantees
By Mike Katz, NetPhone, Inc.

PRODUCT REVIEWS
Riparius Ventures, Inc.'s ConairPhone

Aplio Inc.'s Aplio/Phone

Oki Network Technologies' BS-1200 Internet Gateway

Mustang Software, Inc.'s Internet Message Center

ROUND UP
Internet Telephony Client Applications

DEPARTMENTS
Regulation Watch
Open Letter To Vice-President Gore

Industry News

Speaking With
Alon Cohen On Version 2 Of H.323

Focus On
An Internet Telephony Services Wholesaler

Round Table
Overcoming Hurdles

Center Stage
Editor's Choice Awards



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