This month's Editors' Choices:
Portal Software, Inc.
20883 Stevens Creek
Cupertino, California 95014
Web site: www.portal.com
Portal Softwares scalable platform for
real-time management of Internet telephony services the Infranet IPT allows
service providers to track customer activity and respond to queries without delay. The
Infranet IPT can be scaled to support millions of users, and provides open APIs so
programmers can customize features and add components like gateways, gatekeepers, and
other IP telephony devices. The product also allows service providers to offer their
customers unlimited services and pricing plans, as well as prepaid calling plans such as
disposable cards and prepaid accounts. Usage may be tracked on certain batches of cards,
and the platform also offers a zone-based rating for across-the-board rate changes.
The Infranet IPT also contains an option to instruct equipment to terminate calls, for
fraud reduction and limited credit exposure. The platform will register customers and
create accounts in real time, and authenticates and authorizes those accounts in the same
fashion to reduce fraud and ensure the customer has the proper balance to purchase a
service. The platform also tracks events in real time so that customers and service
representatives will have current information, and provides a rate for each event as it
The product is part of the Infranet customer management and billing system for Web
businesses from Portal. The Infranet software unifies the management of core business
operations in real time, to provide increased revenue, cost savings, and increased
customer satisfaction. It provides complete functionality out of the box, and offers
integration of real and value-added services. Add-on features include a mail server
manager, a terminal service manager, a Microsoft Commercial Internet System (MCIS)
Manager, and the Netscape SuiteSpot Manager.
Additional features of the Infranet IPT include storage of all user information in a
central database, including caller profiles, prepaid cards, gateway distribution, and
service and pricing information. Custom reports may be generated through simple GUI tools.
The product will run on Microsoft Windows NT, HP Unix, and Sun/Solaris operating systems.
In the course of a recent briefing with Portals executives, it was revealed that
Hewlett-Packard has selected Portal as the standard customer management and billing
software for its new Commerce for the Millennium solution, a hosted e-commerce
solution that enables service providers to offer e-services for electronic commerce to
small- and medium-size businesses. As an integral component in HPs solution,
Portals real-time customer management and billing software will provide merchant
self-provisioning functions that enable service providers to quickly deploy multiple
e-commerce sites and begin generating revenue. For more information, visit Portals
Web site at www.portal.com
4000 Veterans Memorial Hwy.
Bohemia, NY 11716-1024
Web site: www.periphonics.com
Periphonics has expanded their suite of Interactive Voice Response (IVR)
products with PeriWeb 2.0, a software environment for the development of Internet-based
transaction processing services. PeriWeb uses Web browsers to provide a visual interface
to various types of applications that operate on Periphonics IVR systems. The platform
allows developers to construct media-independent, full-function transaction processing
services for accessing client/server and mainframe legacy databases. Users can also
configure and execute their applications through PeriWeb, on both telecommunications and
IP networks, or on IP alone.
PeriWeb, in conjunction with the PeriProducer graphical application development tool,
allows developers to build applications without C programming or common gateway interface
(CGI) development. The platform allows application access by a simple click to a hypertext
link. It also answers a phone call, and routes it to the application, translating
traditional voice greetings and prompts into dynamic, visual hypertext documents. Users
enter a response within the browser, via forms or clicks.
The platform offers Web connectivity through a single TCP/IP port, for enhanced server
security and reduction of initial connection overhead. The product can also use direct Web
connections or the MS IIS, Netscape, or Apache Web servers as the relay mechanism. It also
supports the "Keep-Alive" component of the HTTP protocol, for reuse of existing
browser connections to lower costs and improve system performance. Non-proprietary
dictionaries based on .html and .htm files are used with PeriWeb 2.0. These files can be
built locally or remotely with a text editor or Web publishing tool.
Administration of PeriWeb is also easy, as browser-based forms are used to set
configuration parameters. A browser can also monitor PeriWeb performance. The product
operates on Periphonics RISC-based VPS/IS or VPS/AS systems, as well as stand-alone
Sun workstations. For more information, visit the Periphonics Web site at www.periphonics.com