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February 2000

Scalable Linux Development Environments
By John K. Stevenson, Motorola Computer Group

State-Of-The-Art Support Technology For State-Of-The-Art Service
By Keith Giarman, NightFire Software, Inc.

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February 2000

ARTICLES
 Internet Customer Care: Survival Of The Persistent
By Laura DiSciullo, Lucent Technologies

xDSL: There’s Treasure In Them Thar’ Copper Lines!
By Frank Akers, GoDigital Networks

IP Telephony: Where Are The Applications?
 By Raj Saksena, Lara Technology, Inc.

An IP Switching Solution (sidebar)

An Treating Voice As An Application
 (sidebar)
By Laura Guevin

 PUBLISHER'S OUTLOOK
Arbitrage, Far From Dead
By Rich Tehrani, Publisher,
Internet Telephony� magazine

COLUMNS
Mind Share: Look Who’s Talking Now!
By Marc Robins, Associate Group Publisher, Internet Telephony� magazine

Reality Check: The Two Unified Messaging Models
By Robert Vahid Hashemian

Industry Insight: DSL: Coming Soon To Your Local Loop
By Jim Machi

Roundup: Internet Fax Products And Services

PRODUCT REVIEWS
StarVox’s StarVox Virtual Voice Office

DigiTech’s RAS 3.9x

DEPARTMENTS
Industry News

Letters

Services News
Moving Beyond Basic

The Best of COMMUNICATIONS
SOLUTIONS EXPO ’99

Focus On
Windows NT Makes Some Carrier-Grade Noise
By Mark Ozur

VoIP Standards
The Emerging Role Of The Gatekeeper
By Michelle Blank

Special Focus
The State Of Switching

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