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February 2000

 

Internet Fax Products And Services

Despite predictions and trends over the years that may suggest the contrary (including those of a certain TMC columnist who shall remain nameless), one thing is certain — is still fashionable. Whether it's the physical act of feeding a sheet of paper into that magical machine, or the convenience of being able to send a signed, scanned document from a PC desktop, the act of faxing continues to endear us.

In putting together this IP fax roundup, we had to look beyond the scope of traditional fax products. The ability to send fax over packet networks has opened up a wealth of options for getting that document from point A to point B, and it?s important to examine everything from the fax compression boards that make IP fax a reality to the software that allows us to send a fax without leaving our desks. And it's equally useful to determine whether an enterprise-side fax server solution is right for your business, or if you would prefer to outsource your faxing needs to one of the many IP fax service providers in the market. Whatever you choose, you can be assured that the product and service offerings for IP fax are as flexible and convenient as the ability to zap off a 10-page document to a colleague at the touch of a button.
— Laura Guevin


Internet Fax Products And Services

LightningFAX 6.5 Service Pack 1
Interstar Technologies, Inc.
5835 Verdun Ave, Ste. 302
Montreal, QC, Canada H4H 1M1
514-766-1668
www.faxserver.com

  • Service Pack 1 of the LightningFAX 6.5 network fax solution features an ActiveX module for remote administration of network users, server settings, and profiles. The solution can handle up to 960 lines per server on Windows NT, IBM, and Solaris platforms, and up to 1,440 lines on AIX platforms.
  • The new service pack offering supports SAP R/3, which lets users send and receive faxes directly through their SAP R/3 applications. It also offers expanded inbound routing, call restriction functionality, and fax to e-mail.
  • The product's API function has also been upgraded to support broadcast faxing, sending to e-mail recipients, and roaming profiles for access to fax messages on any NT workstation.

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TR114 Series
Brooktrout Technology, Inc.
410 First Ave.
Needham, MA 02494
781-449-4100
www.brooktrout.com

  • The TR114 series of intelligent fax boards from Brooktrout are multichannel processor boards for performing fax sending, receiving, and compression. They offer an open API, and act as a platform for industrial-strength fax gateways.
  • Features include error correction mode, MMR compression, and T.434-compliant binary file transfer. Two-, four-, and eight-channel boards are available for digital configuration, and offer MVIP or PEB interfaces.
  • The boards also feature one integrated DSP or CISC processor per channel, and come standard with one MB of RAM per channel. They are also compliant with the T.30 protocol, and offer on-the-fly image conversion and handling. 

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FaxWave
CallWave
136 West Canon Perdido St.
Santa Barbara, CA 93101-8207
805-690-4115
www.callwave.com

  • In tandem with Fax4Free, the interface for sending faxes through a Web browser, CallWave enables faxes to be sent to any corporate or ISP e-mail account, including Web e-mail accounts.
  • The service lets users archive received faxes on their computer hard drives. Faxes can be sent as e-mail attachments, or faxed directly through Fax4Free. International users can send faxes from anywhere in the world to the US for free. The CallWave service enables them to receive free faxes as well, by publishing a free U.S. fax number which can be obtained through the company's Web site.

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itelFacsANYWARE
Enterprise Messaging Services, Inc. (EMS)
905 Airport Rd., Ste. 300
West Chester, PA 19380
610-701-7002
www.itelfacs.com

  • The itelfacsANYWARE service offers subscribers a personal fax number linked to their e-mail addresses. Faxes are then automatically forwarded to the e-mail inbox for retrieval. Users may also retrieve faxes remotely by logging into the EMS secure Web site.
  • The service includes the itelfacsViewer, which allows users to electronically catalog their fax documents and make changes to the text sections before forwarding messages. Faxes are sent as 30- to 40-KB e-mail attachments in .fxs format, and may be viewed with the fax viewer.

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IP LaunchPad Fax Suite
Open Port Technology
676 N. St. Claire St., Ste. 900
Chicago, IL 60611
312-867-5000
www.openport.com

  • Enables service providers to offer new enhanced services in tandem with the IP LaunchPad platform. The suite can interface with other applications that support the T.30 and T.37 fax protocols, and provides PSTN termination charges, bandwidth allocation, built-in intelligence and least-cost routing, and management of transaction costs including load balancing.
  • The Fax Client can be used for desktop faxing through Windows, and offers broadcast fax capability, fax on demand, and the ability to send faxes to a mailbox for later routing, which is designated by an assigned DID number.
  • Users may fax from a fax machine, PC, e-mail application, or Web client. The suite also offers intelligent network redirection for intercepting a fax and forwarding it to IP LaunchPad for least-cost delivery.

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Internet Fax Service
VillageFax.com
14471 Chambers, Ste. 105
Tustin, CA 92780
714-734-1030
www.villagefax.com

  • Allows users to send faxes to individuals or a broadcast list, directly through their Web browsers or e-mail applications. Users go through the VillageFax Web site or a private service entry point (SEP) to import custom cover pages and send faxes. They may also import their own databases of destination fax numbers and contact names.
  • Customers also have the option of integrating variable information like name and organization, for broadcast faxes. Faxes can be delivered through standard service, which takes about 30 minutes, saver service (about four hours), or overnight. Users may also fax directly from data processing applications using production tool kits. Additional features include automated, Web-based customer care, and client-side fax rendering to ensure all files are transparently converted to the highest quality fax documents.

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FaxStorm 3.0
NetCentric Corporation
28 Crosby Dr.
Bedford, MA 01730
781-685-5200
www.netcentric.com

  • Offers e-mail-to-fax services, internetwork peering, an enhanced desktop client, and advanced routing and billing functions for carriers and service providers that want to offer IP fax services.
  • Features high-availability platform configuration for system reliability. The SMTPfax Server is T.37 compliant, and offers the ability to send e-mail messages and attached documents from SMTP e-mail clients to fax machines.
  • An open architecture separates the telephony gateway function from servers that handle fax routing, job management, and broadcast expansion. Gateways may be deployed with onboard DSP hardware or FaxStorm Telephony Servers.

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OfficeConnect LAN Modem
3Com Corporation
Santa Clara Site
5400 Bayfront Plaza
Santa Clara, CA 95052
408-326-5000
www.3com.com

  • The OfficeConnect LAN Modem is available with 56K and ISDN connectivity, and offers a full communications solution for up to 25 users. A cross between a router and a hub, the modem eliminates COM port bottleneck by combining dialup modem capabilities with Ethernet hub functionality.
  • The modem offers a Virtual COM Port for inbound and outbound faxing, and direct connections to online services may also be made. Integrated software can divert application traffic to the Ethernet port and send it over a network. A desktop manager also offers connection statistics.
  • Additional features include standards-based data compression, NAT, built-in DNS and Web servers, PPTP, a built-in DHCP server, and flash-ROM upgradability.

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WBX1000
Global Leading Edge Technologies, Inc.
400 Burrard St., 14th Fl.
Vancouver, BC, Canada V6C 3G2
604-643-1737
www.globalleadingedge.com

  • The WBX1000 IP fax node solution enables storage of up to 200,000 pages of fax documentation in a secure, encrypted environment. It manages incoming and outgoing faxes, and routes outbound faxes to a recipient?s fax machine.
  • Acting as a node on the LAN, the WBX uses 38-bit Internet fax encryption and connects to the network through a 10/100 Base-T. Twenty networked stations may access the WBX simultaneously, and since the node aggregates large inbound files from the network, it helps alleviate network traffic.
  • The WBX offers personal and shared phonebooks, easy auto client setup, and the ability to track client and departmental fax activity. Real-time indicators enable users to monitor a fax’s status.

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iSwitch
Intelliswitch, Inc.
120 South Olive Ave., Ste. 502
West Palm Beach, FL 33401
561-832-4840
www.intelliswitch.com

  • Intelliswitch’s VoIP Windows NT-based gateway offers T.38 real-time fax support on every voice port. Faxes may be sent among iSwitch gateways for termination at any fax machine in the world. The company also offers iSwitchNet, a consortium of iSwitch gateway owners that terminate IP traffic throughout the world.
  • The gateway features dynamic switching of coders to ensure efficient use of bandwidth. If a voice port is utilizing a fixed amount of bandwidth for voice calls and detects an incoming fax, it will switch to a higher bandwidth rate to ensure the fax is received in real time. It will then automatically switch back to the lower bandwidth rate. Faxes are routed over any LAN, WAN, Internet, or Intranet network, and are interfaced to the gateway through a 10Base-T connection at the hub.

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RightFAX 7.0
AVT Corporation
11410 NE 122nd Way
Kirkland, WA 98034
425-820-6000
www.avtc.com

  • The latest version of the RightFAX product line combines technology from RightFAX, MediaLinq, and CommercePath for flexible, electronic document delivery. The RightFAX IP Plus Connector offers high-volume delivery options, as well as access to AVT’s MediaLinq network for just about unlimited delivery capacity.
  • A feature of the connector is capacity on demand, for automatic overflow of traffic from the server during irregular traffic patterns. Redundancy is an added feature for backup in emergency situations.
  • The RightFAX production fax servers offer delivery and receipt of fax and e-mail messages, as well as EDI-to-fax delivery over IP. The solution can also be integrated with ERP applications like Oracle, Baan, and SAP, as well as an interface to Lotus Notes.

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MVP 400/800
Multi-Tech Systems, Inc.
2205 Woodale Dr.
Mounds View, MN 55112
612-785-3500
www.multitech.com

  • The MVP voice- and fax-over-IP gateways support industry-standard protocols, and may be implemented quickly, using existing network equipment. The gateway can support up to eight fax ports for communication over existing data networks or the Internet.
  • Features include 10 MB Ethernet connectivity, as well as compatibility with existing routers and WAN setups. The gateway also features FXO, FXS, and E&M connectors on each channel for analog connectivity to PBX extensions or PBX trunks. The MVP can support any fax device.

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Faxaway 3.0
International Telcom, Ltd.
417 Second Ave. West
Seattle, WA 98119
206-479-7000
www.faxaway.com

  • The prepaid Faxaway service, in conjunction with the Faxomatic software, allows registered users to send faxes from any Windows application. The software forwards fax documents over the Internet to Faxaway for immediate delivery — without accessing users’ e-mail software.
  • Features include ISP account controls, which allow resellers to set monthly credit limits for users’ accounts. Refined message status reports in the latest version inform about failed faxes, and let users know when a call has been intercepted by an operator, or has reached a busy line. The service will also disclose whether a human voice or answering machine has picked up, and will log unanswered calls and silence.
  • Faxaway is compatible with most versions of MIME, BinHex, UUEncode, and HTML mailer applications, as well as more than 200 fonts. Other features include programmability of up to 12 free retries on calls, the ability to configure broadcast fax groups with identical numbers, and the ability to configure fax groups using space or tab-delimited databases.

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NeTrueLink
NeTrue Communications
1400 N. Harbor Blvd.
Fullerton, CA 92835
714-870-0861
www.netrue.com

  • This messaging gateway solution allows transmission of voice and fax messages in any IP environment. NeTrueLink features least cost routing, immediate message delivery, and an option for message storage and retrieval. Recipients may be notified of new messages via pager if this option is used.
  • Guaranteed transmission is provided through this gateway, and NeTrueLink will automatically re-transmit a message a determined number of times if the destination fax machine or phone is not in service. An additional option is to send messages to a password-encrypted Web site for later retrieval.
  • The gateway can scale from four to 32 ports per rackmount chassis, and may be stacked according to NeTrue’s IPT BackOffice architecture. Other features include PC-to-fax client software for utilizing Microsoft Word and Excel, fax broadcasting and pooling, and contact database integration.

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Message Center Lite
TelePost, Inc.
1200 Pacific Ave., Ste. 300
Santa Cruz, CA 95060
831-466-8000
www.telepost.com

  • TelePost’s unified messaging offering provides a free private phone number in an area code of choice so users can receive fax, voice, and e-mail messages from any Web-enabled computer. Faxes and calls from home, business, or cell phone numbers can also be forwarded to this number.
  • Users can retrieve messages from any Web-enabled computer. Message Center Lite is part of TelePost’s full Message Center solution. Additional features of the full product include the ability to forward faxes using a telephone, retrieving messages through a POP3 e-mail account, pager notification of incoming messages, and the ability to customize your phone greeting.

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LinxFax
Linx Communications, Inc.
150 Wells Ave.
Newton, MA 02459
617-747-4200
www.linxcom.com

  • Part of the LinxConnect voice and fax service, LinxFax offers users a single local or toll-free number for voice and fax messaging. As an offering of Linx’s unified communication services, LinxFax provides the LinxWeb interface for managing faxes through any Web browser.
  • LinxFax is targeted toward home office workers and telecommuters, as well as people who need to print faxes in multiple locations. It is also ideal for sending or receiving confidential material, and faxes may be sent to any specified fax machine, and can be held in a queue for printing later. They may also be printed through the LinxConnect Web interface. The solution offers storage for up to 20 fax messages.

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Fax Sr. Enterprise
Omtool, Ltd.
8 Industrial Way
Salem, NH 03079
603-898-8900
www.omtool.com

  • Omtool’s client/server software solution enables users to create, send, and receive faxes on their desktops. It is made up of the Fax Sr. server, client application, a native gateway, a full suite of APIs, and components for interfacing the server to external systems.
  • The server, which runs on Windows NT, accepts, prioritizes, queues, and transmits outbound faxes, as well as receives and routes inbound faxes. The client allows users to create and transmit faxes from Windows 3.1/95/98/NT and Macintosh, and offers a Web-based client for faxing through any Web browser.
  • The server may be interfaced with existing systems including Microsoft Exchange and Lotus Notes, and can work with SAP R3 or R4 systems. It can be configured for four or eight phone lines, or one T1 line.

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DiscoveryIP
Vodavi Communications Systems
8300 E. Raintree Dr.
Scottsdale, AZ 85260
800-207-9944
www.vodavi.com

  • This plug-and-play, self-contained programmable platform is made up of a telephone line interface board, a LAN interface, and a voice compression card. Fax functionality is T.38 compliant, and the platform provides automatic fax detection for routing faxes to existing machines.
  • The Linux-based platform may be connected to existing key and PBX systems via FXO connectors, and is SNMP-compliant. Available in four- or eight-port configurations, the platform is marketed to small and medium-sized businesses with less than 200 desktops.
  • The solution works with existing network equipment, and is aimed at geographically dispersed workgroups that want to save money on long-distance voice and fax communications.

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FaxMaker for Networks/SMTP 7.1
GFI FAX & VOICE USA LLC
105 Towerview Court
Cary, NC 27513
888-2-GFIFAX
www.gfi.com

  • The new version of GFI’s fax server integrates with Microsoft Outlook and allows users to fax from the business fax field of the software — without requiring Exchange server. The server includes an SMTP/POP3 gateway, and offers fax integration with other SMTP/POP3 servers, Lotus Notes, and Novell GroupWise. It works only on Windows NT.
  • Enterprise features include remote viewing of fax server status, remote server and user administration, enhanced document rendering, an advanced API toolkit using Comm objects, and Microsoft Word mail merge support.
  • The latest version of the server includes API solutions for Microsoft Word, Access, Excel, and Visual Basic. It also includes advanced modem options, support for ISDN devices, and header and footer texts.

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Message ASAP
Office Domain, Inc.
504 Lavaca, Ste. 1150
Austin, TX 78701
512-499-1560
www.officedomain.com

  • This messaging software product integrates fax, e-mail, and voice mail messages in one central location for access from a Web browser on any Internet-enabled PC. Faxes may be sent and received at 14.4 Kbps.
  • Fax features include the ability to fax from any Windows application, and a capability to forward faxes to any e-mail address. Fax scheduling, broadcast faxing, and automatic dial are featured, as well as the ability to resend faxes and create personalized cover sheets. Message ASAP offers 2-D support, and features fax error-correction mode (ECM), automatic printing of received faxes, and automatic and on-demand fax forwarding.

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Fax Messenger
Connect One
2 Hanagar St.
Kfar Saba, Israel 44425
+972-9-766-0456
www.connectone.com

  • This Internet appliance lets any fax machine send and receive IP faxes and e-mail without the use of a PC. Fax Messenger plugs into a phone line and any G3 fax machine, and can work with an ISP connection as well as a PABX extension. The Messenger converts scanned fax images into TIFF-F files, which are sent as e-mail attachments. Incoming messages are retrieved directly from the recipient’s POP3 mail server.
  • The appliance begins sending a message to the ISP after it receives the first page from the fax machine, freeing up the machine for other incoming and outgoing calls. Messages may be sent to any PC with e-mail capability, and Fax Messenger offers speed dialing for 100 e-mail addresses. Messages may also be sent to an Internet-enabled fax machine or a machine connected to another Fax Messenger, and any fax machine connected to a gateway.

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Net2Fax
Net2Phone, Inc.
171 Main St., 2nd Fl.
Hackensack, NJ 07601
201-692-3361
www.net2phone.com

  • This service allows users to fax documents from their PCs to any fax machine, over IP. Faxes are routed through Net2Fax’s switches, which relay the faxes to their final destinations. The service was developed in cooperation with OpenPort’s fax client and server software.
  • Features of the service include the ability to sign up through Net2Phone’s Web site, and fax broadcast capability. Users can also check their account activity, as well as calling and billing details, through Net2Phone’s Interactive Information center.

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Fax2Net
ShareMedia
2275 Research Blvd., Ste. 320
Rockville, MD 20850
301-721-0400
www.sharemedia.com

  • The Fax2Net service from ShareMedia offer a variety of IP fax capabilities. Web-to-fax is enabled through any Web browser, and the service may be accessed through any PC connected to the Internet. The service also features access to personal phonebooks. Desktop faxing is enabled through any Windows 95/98/NT application, as well as e-mail-to-fax with support for PDF, TIFF, GIF, JPG, JPEG, PCX, and DCX file formats.
  • Fax2Net also support broadcast faxing, customizable cover pages, and status reporting. The service offers a variety of enterprise plug-ins for integration with current enterprise fax servers. An additional feature is the FaxThis button, which may be placed on a Web site to add customer fax capability directly from the Web.

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FaxJet
MegaHertz-NKO, Inc.
8160 Baymeadows Way West, Ste. 220
Jacksonville, FL 32256
888-329-5225
www.nko.com

  • Utilizing NKO’s data network, the FaxJet service offers real-time, secure faxing with dynamic error correction and high transmission quality. Using the company’s FaxJack product, FaxJet routes faxes transparently onto the NKOnet data network.
  • The service offers information such as number of pages sent and received, the most frequently faxed numbers and cities, and inbound and outbound fax summaries.
  • The FaxJack routing device offers usage information reporting, and the ability to fax without dialing extra numbers or changing the configuration of a fax machine.

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HP 9100C Digital Sender
Hewlett-Packard
3000 Hanover St.
Palo Alto, CA 94304-1185
650-857-1501
www.hp.com

  • HP’s desktop sending device allows digital transmission of paper documents to any fax number, e-mail device, network printer, PC, or device enabled with HP’s JetSend technology. Documents may be sent from one networked device.
  • The Sender features a typewriter-like keyboard panel so users may enter recipient information manually. Users may also select e-mail addresses from a customizable address book. Installation is simple, and the Sender may be incorporated with standards-based messaging environments such as Lotus Domino.
  • Other features include color image compression through HP’s smart compression technology, use of Adobe PDF format for universal file access, integration of an LDAP address-book manager for real-time e-mail address availability, and use of Adobe’s Circulate technology for managing electronic copies of paper documents for storage, retrieval, and circulation over a data network.

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FaxPress 2500
Castelle
3255-3 Scott Blvd.
Santa Clara, CA 95054
408-496-0474
www.castelle.com

  • Offering two fax lines and an Ethernet 10/100 Base-T network interface, Castelle’s fax server solution can support up to 100 users and 1,000 faxed pages per day. The server comes with the FaxPress 6.0 PRO software for managing faxes and integrating with e-mail systems and desktop environments.
  • The ExchangeDirect interface for Microsoft Outlook lets users integrate fax into Exchange environments, without requiring the Exchange server to handle image processing and fax routing. Faxes may also be integrated with any SMTP-compatible e-mail system like Novell GroupWise, Eudora, Netscape, and Lotus Notes.
  • Additional features include inbound routing for delivering faxes to the desktop and providing notification of incoming faxes. The server may be scaled from eight lines to support for an unrestricted number of users.

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CPi/2400CT-T1
Dialogic (an Intel company)
1515 Route Ten
Parsippany, NJ 07054
973-993-3000
www.dialogic.com

  • This 24- or 30-port high density fax board can fit into a single slot, and eliminates the need for a separate network interface card. The card offers 14.4 Kbps fax transmission, and works with the T.30 protocol as well as MH, MR, and MMR compression.
  • The board also supports the ECTF H.100 and SCSA bus specifications for increased density without the need to replace hardware, and is available in the PCI form factor. The boards are supported by the GammaFax Developer’s Kit, so that any application written in support of low-density CP products can be used on this enterprise series of boards.
  • The boards support Windows NT 4.0, and feature downloadable, upgradable firmware. Other features include T.30 subaddressing, polling, binary file transfer, error correction mode, and image conversion to a variety of standard formats.

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AccuFax Fax Relay Product
Telogy Networks, Inc.
20250 Century Blvd.
Germantown, MD 20874
301-515-8580
www.telogy.com

  • This fax processing product is designed to operate on a DSP and is designed for real-time fax-over-packet applications like fax servers. AccuFax offers PCM reception, fax tone detection and generation, and real-time demodulation/remodulation of fax modem signals.
  • The product is capable of converting fax signals to packetized data through Group 3 fax protocol conversion. AccuFax is tolerant of network delay, jitter, and lost packets, and the board can handle four channels on a C549 DSP.
  • Other features include T.30 spoofing, redundant transmission for mitigation of lost packet effects, and detection of a fax call based on the V.21 tone to avoid misinterpretation of errant voice frequencies as a fax call.

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eReceive
Concord Technologies, Inc.
2025 First Ave., Ste. 800
Seattle, WA 98121
206-256-7500
www.concordfax.com

  • A new service from Concord, eReceive offers subscribers a toll-free number to which they can direct fax and voice messages, which are routed through Concord’s unified messaging platform. Messages are then forwarded to users’ existing e-mail addresses.
  • Password and configuration changes for the service may be done through any Web browser, and can also be done remotely through a cell phone that supports HDML. Fax messages may be viewed using standard Microsoft imaging software.

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Panafax DX-1000
Panasonic Office Products Company
2 Panasonic Way
Secaucus, NJ 07094
800-742-8086
www.panasonic.com

  • Allows seamless communication between fax machines and desktops, for standard or desktop IP faxing. The product uses the T.37 standard, as well as universal e-mail protocols like TCP/IP, POP3, SMTP, and MIME for sending paper-based documents as TIFF-F e-mail attachments.
  • Desktop faxing may be performed from any PC application, as long as the free Panasonic TIFF-Converter and mail linking software for MAPI are installed. The machine also operates as a 400 dpi network scanner for creating TIFF-F image files, which are sent to a PC as e-mail attachments. It can also act as a local network printer if the downloadable printer driver and line printer remote software are installed.

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Konica FAX 9925
Konica Business Technologies, Inc.
500 Day Hill Rd.
Windsor, CT 06095
860-683-2222
www.konicabt.com

  • The new 9925 multifunction fax machine from Konica can integrate fax and e-mail messaging with the touch of a button. Featuring 1,000 programmable phonebook cells, the 9925 offers 78 one-touch keys for storing fax numbers and e-mail addresses. It offers Super G3 technology with JBIG compression for transmission rates that are twice as fast as regular G3 machines.
  • The unit also offers PC printing, scanning, and faxing, as well as digital copying. It is capable of printing 10 pages per minute at a high-quality 600 dpi resolution. Other features include 720 pages of standard memory, as well as an optional second-line upgrade.

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