December 1999
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EMS Intro Itelfacs Fax Solution
Enterprise Messaging Services (EMS) introduced itelfacs, an Internet-enabled
business fax solution. The itelfacs family of products includes itelfacsEnvoy, a routing
device that connects to a fax machine to send faxes over the Internet; the itelfaxAnyware
service, which provides personal inbound fax numbers for PCs; itelfacsDispatch software
for fax transmittal over the Internet or PSTN from a PC; and the itelfacsWebDispatch
Internet-enabled service, which lets users create, manage, and maintain an online address
book from which they can broadcast fax documents over the Internet and PSTN using
least-cost routing.
No. 500, www.ctimag.com/freeinfo
Teltone Releases Enhanced Telecommuting Solution
Teltone released version 1.60 of its OfficeLink 2000 IP-based remote agent software
solution, designed for Lucent, Siemens, and Nortel PBX/ACDs. OfficeLink 2000 version 1.6
delivers to work-at-home call center and service agents all the functionality and features
found on the digital phones located at their company's on-site facilities, and adds
enhanced monitoring and operational functionality. New features include customizable speed
dial buttons, an updated user interface with special icons that reflect an agent's ACD
status; enhanced auto-answer functionality; enhanced voice mail access; and more.
No. 501, www.ctimag.com/freeinfo
Tripp Lite Unison Online UPS
Tripp Lite introduced Unison true online UPS systems in the 1,000 to 2,200 VA
range. The new systems utilize Tripp Lite's double conversion technology to provide
critical systems with pure, uninterrupted sine wave power. Unison UPS systems safeguard
against brownouts, blackouts, surges, and line noise, with zero transfer time to battery,
making Unison compatible with all types of loads. Tripp Lite's offers two models: a 1kVA,
model SU1000RT (rack/tower), with a suggested retail price of $799, and a 2.2kVA, model
SU2200RT, priced at $1599.
No. 502, www.ctimag.com/freeinfo
Active Voice Demos Unified Messaging for Microsoft Exchange 2000
Active Voice demonstrated unified messaging for Microsoft Exchange 2000
Server, beta 3, using Unity, Active Voice's unified messaging communications server. Unity
provides native support for the Exchange 2000 messaging and collaboration platform, and
Microsoft Active Directory, designed to provide powerful messaging and collaboration
services among enterprise knowledge workers, customers, and partners. Unity leverages on
the Exchange 2000 platform initiatives by allowing the telephone to be used as an integral
tool for all forms of messaging and allowing users to manage voice and fax messages using
Microsoft Outlook.
No. 503, www.ctimag.com/freeinfo
MIND Announces Prepaid VoIP Billing Solution With Cisco Voice
Gateways
MIND announced the availability of its prepaid IP telephony solution combining the Cisco
AS5300/Voice Gateways and the MIND-iPhonEX IP Telephony Billing system. The combined
solution is now being utilized for prepaid service by iBasis, a provider of wholesale
international Internet telephony services. MIND-iPhoneEX is a real-time, carrier-grade
billing system that provides Web interfaces and handles both pre-paid and post-paid
billing, creation and management of pre-paid calling cards, real-time cut-off of calls,
individualized customer rate tables, and flexible fax charge options.
No. 504, www.ctimag.com/freeinfo
Spanlink Launches FastCall.commerce
Spanlink has developed FastCall.commerce, call center software specifically
optimized for managing business-to-business e-commerce applications over the Web and
telephone. As an option, FastCall.commerce uses Nuance's voice-enabled commerce
technologies for natural language voice recognition. FastCall.commerce consists of
multiple components including IVR, CTI, Web solutions, and applications designed
specifically to work with automated e-commerce transactions. Transactions can be
host-integrated and fully automated for self service or can be a mix of agent-assisted and
automated.
No. 505, www.ctimag.com/freeinfo
AG and AT&T Wireless Announce ROAMEO WOS 2.0
AG Communication Systems and AT&T Wireless announced the ROAMEO Time
Division Multiple Access (TDMA) 850- and 1900-MHz-based digital wireless office phone
system, as part of an agreement between the two companies to jointly market ROAMEO as part
of AT&T Wireless Office Service (WOS). The ROAMEO system includes a network of base
stations that provides in-building or on-campus wireless coverage. The system's hardware
and software integrates these wireless capabilities with PBX, Centrex, or key systems. AG
Communication Systems also announced a marketing agreement that will enable BellSouth
Cellular to offer the ROAMEO system to its customers.
No. 506, www.ctimag.com/freeinfo
Siemens Intros IC35--The Unifier
Siemens introduced the IC35--The Unifier, its mobile organizer that can be combined with a
mobile phone with a built-in-data interface to provide a unified messaging product with
e-mail, paperless fax, and short messaging capabilities. Other features include Personal
Information Manager functionality and a WAP browser. The IC35 measures 4.25" x
3.4" x .81", and weighs approximately 6 ounces.
No. 507, www.ctimag.com/freeinfo
Latitude Demos Voice/Data Conferencing for Exchange 2000
Latitude announced the MeetingPlace Exchange Gateway, an option that allows
its MeetingPlace solution to interoperate with Microsoft Exchange 2000 server.
MeetingPlace is Latitude's real-time collaboration solution that enables virtual meeting
capabilities by integrating voice and data on the desktop. MeetingPlace Exchange Gateway
integrates MeetingPlace's voice conferencing and meeting management features with the data
conferencing capabilities of the Exchange 2000 Server. Latitude and Microsoft also are
demonstrating interoperability between MeetingPlace, Outlook 2000, and Office 2000.
No. 508, www.ctimag.com/freeinfo
Aspect and eGain Team To Deliver Integrated Solution
Aspect and eGain announced an agreement to deliver eGain's E-mail Management
System with the Aspect Customer Relationship Portal in an out-of-the-box integrated
solution. The integrated solution will enable agents to handle all forms of customer
communications for complete synchronization of customer relationships and to provide
customer service regardless of whether the customer uses a phone, e-mail, fax, or the Web
to communicate with a company. Key features include skills-based routing, central logging
capabilities, and queuing capabilities for disparate media.
No. 509 www.ctimag.com/freeinfo
RadiSys Enhances Telecom and CT Platforms
RadiSys introduced the enhanced versions of its development kits, the VGP-200
and the CTKit-150. The VGP-200A and the CTKit-150A will feature system enclosures from
RadiSys's new Communications Platforms Division, the former Texas Micro, Inc. The
VGP-200A, a modular cPCI platform, is architected for flexibility in high-density
application development. The CTKit-150A extends the same head-start platform architecture
as the VGP-200A into emerging applications in IP and computer telephony for the
traditionally PCI/ISA-based CTI market. Both development kits provide a flexible
architecture to address applications such as voice gateways.
No. 510, www.ctimag.com/freeinfo
Dictaphone Rolls Out Call Center Recording System
Dictaphone introduced Freedom, its open-architecture recording system for
call centers. Using standard file access methods like SMB, NFS, and FTP, Freedom allows
users to take advantage of any existing or anticipated storage device, enabling call
centers to store their voice recordings on any network-attached storage device, and giving
them built-in protection from obsolescence. Plug-in telecom interfaces and OS-independent
architecture makes Freedom adaptable to phone system, OS, and network upgrades. Freedom
also provides call centers with ways to access and share voice recordings over LANs, WANs,
intranets, and the Internet, using any multimedia PC.
No. 511, www.ctimag.com/freeinfo
Phonetic Unveils Phonetic Operator 3.0
Phonetic launched PhoneticOperator 3.0, which offers companies a range of
automated customer and employee service applications, such as automated attendants,
directory services, call center front ends, and voice-activated dialing. PhoneticOperator
3.0 offers Global Enterprise Administration and Enhanced Directory Management
capabilities, while quadrupling the amount of data that it can speech enable in a single
database. Global Enterprise Administration allows companies with multiple offices to bring
speech-enabled services to their smaller sites cost effectively by creating one master
directory for all locations. Enhanced Directory Management allows companies to automate
directory maintenance by integrating with their current employee databases.
No. 512, www.ctimag.com/freeinfo
Callrewards.com Launches Free PC-To-Phone Web Site
Callrewards.com has launched its Web site, debuting its online rewards
program giving Internet users free PC-to-phone calls,. To use this free service, users
with a multimedia computer simply go to www.callrewards.com to join the program,
immediately receiving 20 minutes of free calling time. Members can earn additional free
PC-to-Phone calls by referring friends, reading e-mail advertisements, visiting web sites,
buying products online, listening to and viewing advertisements, and answering surveys.
Additionally, Callrewards.com is offering members free Internet phone jacks or
call-quality-enhancing headsets, while supplies last.
No. 513, www.ctimag.com/freeinfo
eTetra.com Intros iConnect Real-Time Online Customer Service
Application
eTetra announced iConnect, its Web-enabled customer interaction software that
allows a service representative to visually interact with a Web-based customer using
standard Internet browsers while assisting the customer using the telephone, chat, or
VoIP, along with collaborative computing and shared Web browsing. iConnect is a
thin-client application that automatically updates itself over the Internet. Customers
sign up for the service online and drop the iConnect button onto their Web sites. iConnect
is scalable and can be configured to work with a single service representative or a
500-person call center.
No. 514, www.ctimag.com/freeinfo
JFAX.COM Announces Faxing For Palm VII
JFAX.COM announced that its Personal Telecom service has gone wireless, now
allowing users to send faxes using the new Palm VII Connected Organizer. JFAX's Personal
Telecom and Business Fax subscribers will be able to take advantage of Palm VII usability
as a result of a partnership with Rovenet.com, developer of Send-A-Fax Wireless. The
service gives mobile business people the ability to send a fax via JFAX using their Palm
Pilot.
No. 515, www.ctimag.com/freeinfo
MessageClick Launches Premium Messaging Services
MessageClick introduced its MessageClick Communicate messaging services,
designed to complement its current free unified messaging offering. MessageClick
Communicate enables users to be reached anywhere, anytime. When callers dial their
MessageClick number, MessageClick Communicate will dial sequentially the recipient's work,
wireless, home, or other phone numbers. In addition, MessageClick Communicate allows users
to listen to e-mail and voice mail over the telephone, return calls to people who have
left voice mail by simply pressing one button, send faxes, and make phone calls from any
telephone by calling MessageClick.
No. 516, www.ctimag.com/freeinfo
eFax.com Offers Free Voice Mail By Phone
eFax.com launched eFax Voice, which provides eFax subscribers with
traditional voice mail, voice-to-e-mail, and the ability to directly forward voice
messages by phone to other eFax.com subscribers - simply by calling their eFax number
directly. Currently bundled with the eFax product line, eFax Voice is not sold separately
but rather offered to free and premium eFax subscribers as a complementary product to
their existing eFax services. eFax.com will also offer an updated eFax microviewer, called
eFax Messenger, to its customer base. eFax Messenger is sound-enabled to accommodate the
new voice-to-e-mail feature.
No. 517, www.ctimag.com/freeinfo
Z-Tel Combines Internet Applications With POTS
Z-Tel Communications announced Z-Line, which combines advanced Internet
applications and cost savings with traditional long distance telephone services. Z-Line
features group messaging, multiple-number call forwarding, phone-and e-mail-accessible
voice mail, pager and e-mail message notification, and Web dial, as well as low-cost long
distance service over traditional telephone lines without interrupting existing telephone
services. Compatible with most personal information management software, Z-Tel also offers
Z-Line Home Edition, combining the benefits of personal communication services with direct
dial local telephone service in select markets.
No. 518, www.ctimag.com/freeinfo
MCI WorldCom And Sprint Announce Merger
MCI WorldCom and Sprint announced a definitive agreement to merge. The
combined company will be known as WorldCom, and will provide a full range of services to
residential and business customers on its owned, end-to-end network infrastructure. The
merger is subject to shareholder and government approval. The companies anticipate that
the merger will close in the 2nd half of 2000.
No. 519, www.ctimag.com/freeinfo
Audiovox Debuts Web-Enabled, Microbrowsing Phone
Audiovox rolled out the CDM-4500, its web-enabled, microbrowsing phone. The
dual-mode CDMA wireless handset uses WAP/Fax Capability to interface with the Internet. In
addition to its data capabilities, the CDM-4500 boasts voice-activated calling, a
vibrating ring option, and a large four-line display. The CDM-4500 offers hands-free,
voice activated calling, voice mail notification, graphic address book, short messaging
service, and telephone number search functions, and weighs in at 4.5 ounces.
No. 520, www.ctimag.com/freeinfo
Orckit Demos Splitterless ADSL Solution
Orkit announced a splitterless, full-rate ADSL solution to be integrated into
the company's FastInternet System, converging voice and the benefits of full G.lite
services with G.DMT scalability and cost savings. Orckit's FastInternet System now
supports the same functionality as full-rate ADSL, using dynamic microfilters in place of
splitters. The new system operates utilizing two new components from Orckit: the KeyWave
Integrated ADSL single chip solution, which is integrated in the DSLAM at the CO side and
the CPE side, and enhanced dynamic microfilters, which are self-installed on the
subscriber premises side.
No. 521, www.ctimag.com/freeinfo
Clarent Announces Suite of Network Management Products
Clarent announced the availability of ClearView, its suite of network
management products for large-scale IP telephony networks. Clarent ClearView is built on a
Java-based client-server platform that is designed to work with the networks of Clarent's
service provider customers. The products are designed to permit communication over the IP
network with Clarent gateways and the Clarent Command Center, and are intended to provide
advanced management of VoIP networks. Initial components include the Clarent Application
Server, the Clarent Package Distributor, and the Clarent Domain Controller.
No. 522, www.ctimag.com/freeinfo
IMV Intros SitePro Family Of UPS Systems
IMV Energy Systems introduced SitePro, its family of three-phase, online,
intelligent UPS systems for centralized power protection. All SitePro models operate in
double conversion mode, and are fully compliant with international standards regarding VFI
operation. SitePro features Redundant Parallel Architecture, remote monitoring, diagnostic
and control capabilities, and power ratings from 10-500kVA.In addition to a menu-driven
LCD screen, SitePro can be linked into building management systems and managed networks
through an intelligent dialog interface.
No. 523, www.ctimag.com/freeinfo
CallWave Announces Free Internet Answering Machine
CallWave announced its free Internet Answering Machine that enables users to
hear who is calling while they are online. The Internet Answering Machine eliminates busy
signals, instead allowing callers to leave a voice message that the online user hears
instantly over the computer speakers. The Internet Answering Machine works with the Busy
Call Forwarding feature of a user's phone line to answer calls while the user is online.
Computer users can download the free software at www.callwave.com.
No. 524, www.ctimag.com/freeinfo
Trillium Announces VoIP Interoperability Assurance Program
Trillium announced an Interoperability Assurance Program to advance its
initiatives to provide communications equipment manufacturers with VoIP software solutions
that meet industry standards for interoperability and performance. Trillium will support
its customers who are engaged in H.323 interoperability testing through a special
interoperability customer hotline and with onsite assistance. Trillium also announced that
it has joined the International Multimedia Teleconferencing Consortium.
No. 525, www.ctimag.com/freeinfo
Aqcess Launches Qbe Personal Computing Tablet
Aqcess Technologies announced the Qbe (pronounced "cube") Personal
Computing Tablet, which combines Touchpen technology, handwriting and speech recognition,
a CCD camera, multimedia features, and Internet access in a single, lightweight, wireless
device. The Qbe weighs four pounds, measures 14" x 10" x 1.5", and includes
a 13.3" active matrix color display with resolutions up to 1,024 x 768. The Qbe
features Pentium II (266 to 400 MHz) processors or Pentium III (400 to 600 MHz)
processors, Windows 98 or NT, a 4 GB hard drive (upgradeable to 6 GB), 64 MB of memory
(upgradeable to 512 MB), a modem/Ethernet mini-PCI card, internal microphone and speakers,
a Smartcard, and a magnetic stripe card reader. A hot-swappable device bay, USB and
Firewire ports, and two PCMCIA slots allow for a wide variety of additional peripherals.
The introductory price is $2,995.
No. 526, www.ctimag.com/freeinfo
Natural MicroSystems Delivers AG 4000C CompactPCI Architecture
Natural MicroSystems announced the Alliance Generation (AG) 4000C CompactPCI
hardware, a cost-effective platform for mixed media types - including fax, voice and
IP-based applications. With the PICMG-compliant hot-swap capabilities, carriers and
enhanced service providers can realize improvements in performance and scalability while
reducing hardware costs and system requirements. The AG 4000C provides 120 ports of
IVR/FAX and up to 60 ports of VoIP in a single CompactPCI slot. It consists of a base
board with 2 or 4 T1 or E1 interfaces and 16 digital signal processors, and can be
supported by a daughterboard with 16 or 32 additional DSPs. The AG 4000C provides support
for H.323 version 2 and is a viable platform for related emerging protocols including SGCP
and MGCP.
No. 527, www.ctimag.com/freeinfo
AudioCodes Announces MGCP And PSTN Interfaces For Its cPCI Board
AudioCodes rolled out the TrunkPack-VoIP/400-cPCI , a Media Gateway Control
Protocol (MGCP) controlled compactPCI IP telephony board. The TrunkPack-VoIP/400-cPCI
communications board supports 120 channels of voice and fax, and offers scalability for
higher densities. The board enables trunking media gateway applications, by integrating
five T1 or four E1 trunk interfaces to the PSTN, and media streaming over the integrated
100Base-T interface. All board configuration, management, and operation functions are
accessible via an additional 100Base-T interface. Using MGCP, users can build multiple-T3
VoIP media gateways, with built-in redundancy between boards functioning as independent
media gateways. Critical mission functions can be limited to the MGCP protocol control,
thus making the reliability of the system independent of the operating systems used on the
media gateway host. Voice, fax, and data traffic can be auto-detected by the board, and
the user can specify how to process each media type. The integrated four E1 or five T1
trunks can be used to interface to the PSTN, using CAS or PRI signaling protocols.
No. 528, www.ctimag.com/freeinfo
Panasonic Debuts The DX-2000 Network Fax
Panasonic unveiled the Internet-enabled Panafax DX-2000 Multi-Function
Network Fax. The DX-2000 can accept both e-mail addresses and fax numbers with a single
scan, making it possible to send the same document to e-mail and fax recipients
simultaneously. The Panafax DX-2000 offers a Super G3 33.6 Kbps fax modem, standard 500
page capacity expandable up to 1,250 pages, and the ability to double as a 600 x 600 dpi
network printer and 400 dpi network scanner. The DX-2000 ships with a built-in 10base-T
Ethernet LAN port that enables it to be set up as either an SMTP mail server or a POP3
client. An optional Token Ring/Ethernet Bridge is available for Token Ring networks.
No. 529, www.ctimag.com/freeinfo
Cisco Delivers Enterprise Architecture For Voice, Video, and
Integrated Data Networks
Cisco announced the Cisco AVVID--the architecture for voice, video, and
integrated data for the corporate enterprise. AVVID is made up of four distinct building
blocks: IP infrastructure systems, such as multilayer intelligent switches, routers, and
gateways with vital network services including QoS, security, and management; call
processing platforms and solutions; applications such as unified messaging, collaborative
capabilities, and IP contact centers; and intelligent IP-enabled clients including IP
telephones, softphones, and video clients. Based on an Internet model, Cisco AVVID relies
on a distributed architecture to ensure system availability and scalability. Cisco also
announced the IP Contact Center, an integral component of AVVID that delivers intelligent
call routing, network-to-desktop CTI, and multimedia contact management to enterprise
agents over an IP network.
No. 530, www.ctimag.com/freeinfo
e-Voice Ships PBX CommServer Board
e-Voice Communications has begun shipping its new evoice3000-24 PBX
CommServer board, configured with 24 universal ports and an additional 10 ports of
automated attendant and voice mail capability. Using CO line and telephone extension
modules, organizations can now customize their telephone system capacity with these
field-upgradeable snap-on expansion circuits. A maximum of six boards and 144 universal
ports can be installed on one server. The evoice3000 PBX CommServer software will
autodetect and configure the add-on modules, as required. The evoice3000-24 PBX CommServer
offers a browser and configuration manager, as well as a built-in ACD package with reports
and call accounting. Also included are unified messaging with Microsoft Outlook,
evoice3000 client and PBX console software, text-to-speech, and a fax server.
No. 531, www.ctimag.com/freeinfo
LANSource Launches FAXPort 7.0
LANSource launched FAXport Version 7.0, its LAN-fax network software for
desktop faxing. FAXport 7.0 allows users to fax from e-mail clients such as Microsoft
Exchange and Lotus Notes simply by clicking on a "Fax To" button from inside the
client. FAXport 7.0 supports Dialogic/Gammalink intelligent fax boards; Brooktrout API 4.1
and ECC 1.6; Digital PRI T1 and ISDN E1 interface cards; Net Access fax boards; Natural
MicroSystems' NaturalFax; and HP scanners to allow HP Scanjet to send scanned documents
via fax. New features include faster server response and multiple connector support.
FAXport 7.0 also supports Citrix Metaframe and Windows Terminal Server, and features least
cost routing, a Java client, and the ability to run APIs as a service.
No. 532, www.ctimag.com/freeinfo
8x8 Intros IntraSwitch IP-PBX Evaluation System
8x8 introduced the IntraSwitch iPBX Evaluation System, a full-function
IP-PBX, designed to allow telephone equipment providers to develop IP-PBX products and
services. The Evaluation System consists of 8x8's iPBX Server Software running under the
Solaris operating system on a Pentium III processor to provide standard PBX functionality
using packet-switched technology. It includes three 8x8 Symphony Media Hubs to connect
standard analog telephones to an IP network and incorporates an eight-line gateway to
connect the system to the PSTN. The IntraSwitch iPBX Evaluation System also provides the
IntraSwitch iPBX software, the ePhone call control application, and the CPU and PSTN
gateway mounted in an industrial chassis. Up to three additional Symphony Media Hubs can
be added to the system. Source code for the ePhone is also included.
No. 533, www.ctimag.com/freeinfo
Nitsuko America Releases New Digital Phone and Voice Mail Systems
Nitsuko America has released the DS2000 key telephone system and the NVM-2e
and Vangard Mail voice mail systems. The DS2000 is a completely digital phone system
featuring a 32-bit architecture, DSP technology, on-board flash memory, and standard PC
card field software upgradeability. The basic DS2000 system is available with 4 slots and
48 ports, expandable to 8 slots and 104 ports by upgrading to a 104 port cabinet.
Additional features include dual LEDs, LCD displays, speakerphones, and desk stand kits.
The phones are available in four models. Nitsuko's other new offerings, the NVM-2e and
Vangard Mail are the latest additions to the company's NVM Series. The NVM-2e comes in a 2
Port/3 Hour model or a 4 Port/ 3 Hour model. Both models support 50 subscriber mailboxes,
and are completely digital and flash based. Vangard Mail can be equipped with 2, 4, 6, or
8 ports, over 130 hours, and 200 mailboxes.
No. 534, www.ctimag.com/freeinfo
PakNetX Rolls Out PNX Integrated Contact Center
PakNetX announced the PakNetX PNX Integrated Contact Center, an integrated
software solution that allows businesses to provide complete customer contact using the
full range of Internet media and telephone. The PNX Integrated Contact Center solution
supports multiple methods of communication that allow customers to reach beyond the static
content and graphical interface of a Web site to interact with live customer service
representatives. The PNX Integrated Contact Center is powered by the patent-pending PNX
Diverse Media Switch technology, which provides essential call control and management
capabilities across all Internet and telephone contact types.
No. 535, www.ctimag.com/freeinfo
WebLine Unveils Media Router
WebLine unveiled its WebLine Media Router, which enables businesses that do
not have access to an ACD to connect their Web customers to sales and service
representatives. WebLine Media Router works in conjunction with the WebLine Collaboration
Server to deliver Web-based routing of contact requests. Key features include skills-based
routing for Web-originated requests; text chat and real-time Web collaboration;
"click-for-help" buttons; Web-based screen pops; multiple routing models; a
secure, browser based architecture; and real-time and historical reporting with drill-down
capability for comprehensive queue management. WebLine Media Router is the newest
component in the WebLine Customer Interaction Suite, a family of products that enable
companies to integrate their Internet commerce, service, and telephony infrastructures to
combine the personal value of human interaction with the information value of the Web.
No. 536, www.ctimag.com/freeinfo
Brooktrout Delivers Carrier-Class, High-Density cPCI Products
Brooktrout announced that its Netaccess intelligent WAN Access products now support the
LynxOS and QNX Neutrino operating systems. In addition, the intelligent WAN Access cards
are hot swappable and provide high availability. Brooktrout's Netaccess CompactPCI WAN
access products offer a high-density T1/E1/ISDN network connectivity platform with up to 8
software-selectable T1/E1 ports, H.110 telephony bus, and Ethernet in a single cPCI slot,
and thousands of simultaneous data or voice sessions per system. With an intelligent,
on-board software stack and an HDLC packet engine, the Netaccess architecture enables
feature-rich and robust performance across a variety of applications. The software and
APIs support traffic speeds from sub-rates up to superchannels and protocols including raw
HDLC, LAP-B, LAP-D, LAP-F, X.25, Q.921/Q.931 (ISDN), Q.922/Q.933, Frame Relay and UDP/IP.
No. 537, www.ctimag.com/freeinfo
Motorola Unveils Web-Enabled Smartphone/Messaging Solution
Motorola announced the Motorola Timeport P1088 phone, a dual-band smart phone that
incorporates a large touch screen and software applications such as a personal information
manager. Powered by Java technology, the Motorola Timeport P1088 can integrate access to
the Internet with unified messaging in a compact design. In addition to advanced phone
functionality, users can send and receive e-mail, faxes, and short messages using a single
unified messaging application. The Motorola Timeport supports both an HTML-based and a
WAP-based microbrowser, with support for Web page graphics. Additional features include
TrueSync software to automatically update changes and synchronize data with a variety of
portable devices and desktop or Web-residing scheduling applications, and a choice of data
entry including handwriting recognition, virtual keyboard, numeric keypad, and cut and
paste from other sources.
No. 538, www.ctimag.com/freeinfo
AVT Announces CallXpress Desktop Suite 2.0
AVT introduces its Desktop Suite 2.0 for CallXpress and CallXpress
Enterprise, Version 5.20. The new release includes several enhancements specific to the
Microsoft Outlook and Exchange interfaces including the ability for CallXpress subscribers
to initiate outbound calls to the sender of a voice, fax, or e-mail message or to an
individual listed in their Microsoft Contacts database in Microsoft Outlook, using the new
Live Reply button. In addition the CallXpress Desktop Suite 2.0 enhancements, CallXpress
and CallXpress Enterprise now provide support for multiple Microsoft Exchange servers.
CallXpress can simultaneously communicate with several Exchange servers across the LAN or
WAN.
No. 539, www.ctimag.com/freeinfo
Lucent Intros Merlin Magix Integrated System
Lucent introduced Merlin Magix Integrated System, which allows small and mid-sized
businesses to access the Internet and PSTN using a single platform. By adding Merlin Magix
Integrated Network Access circuit module to the system, customers can use a converged T1
connection for high-speed Internet access from a LAN in addition to sending local and long
distance calls to the PSTN. The Integrated Network Access circuit module combines the
functionality of a data router, Data Service Unit/Channel Service Unit, and a firewall.
Able to handle up to 80 telephone lines and 200 stations, Merlin Magix is a modular hybrid
PBX system that can be networked with other Lucent platforms. It supports an array of
digital telephones, headsets, and TransTalk wireless handsets. Standard features include
caller ID, priority call queuing, and programming and maintenance software.
No. 540, www.ctimag.com/freeinfo
Nortel Rolls Out IP-Enabled Communications System
Nortel Networks announced its Enterprise Edge Internet protocol (IP)-enabled
unified communications platform, which integrates voice and data functionality into a
single system for small and medium businesses and branch offices. Enterprise Edge enables
companies to choose packet switching, circuit switching, or both for voice and data
communications. Features include a selection of desktop communication options such as
Norstar digital telephones and Internet telephones, and a complement of pre-installed
software applications optimized for Microsoft NT server platforms. To ensure telephone
reliability, Enterprise Edge call processing operates independently from the embedded
Microsoft Windows NT operating system. Enterprise Edge also includes voice mail, unified
messaging, and attendant console. Pricing starts at US$500 per station for the basic
communication server capabilities and US$615 per station with routing and VoIP
capabilities.
No. 541, www.ctimag.com/freeinfo
Nokia Unveils New Media Phones For Mobile Internet Access
Nokia unveiled the Nokia 7100 series, a new line of media phones designed to enable easy
access to Internet content. With a Nokia-developed Wireless Application Protocol (WAP)
compliant browser, the Nokia 7100 series media phones can access personalized information
via the Internet, including news, weather reports, stock prices, e-mail, and so on. The
7100 series phones have infrared for wireless communication between phone and PC or
printers. Phone-to-phone infrared transfer of names, phone numbers, and calendar entries
also enables synchronization between the Nokia 7100 series phones and PC-based contact
information, calendar, and to-do lists. The Nokia 7100 series also supports digital data
at 9.6 kbps (TDMA) and 14.4 kbps (GSM 1900) with an integrated modem.
No. 542, www.ctimag.com/freeinfo
Melita Changes Name To eShare; Intros NetAgent 3.0
Melita has taken the name of its recent acquisition, eShare Technologies,
signaling its strategic initiative to expand into Web-based markets. Concurrent with the
name change, eShare announced that it has released the eShare NetAgent 3.0 Suite, an
integrated solution that allows businesses to interact with Web-based customers
simultaneously via e-mail or live interaction. A major enhancement to NetAgent is its
e-mail response management, which includes NetAgent's automatic routing of e-mail to
agents with appropriate skills, inquiry tracking, and auto-response features. NetAgent 3.0
also incorporates NetAgent Real-Time unified desktop interaction monitoring; VoIP support;
Multi-Homing, which allows several instances of the NetAgent server to be installed on a
single server; and expanded supervisory monitoring and reporting capabilities.
No. 543, www.ctimag.com/freeinfo
Aplio Offers Internet Telephone Appliance
Aplio announced the Aplio/PRO, its first IP phone appliance for the SOHO and small
business market. The stand-alone device routes telephone calls through the Internet,
allowing users to make free calls anywhere in the world without using a computer.
Aplio/PRO connects to the Internet using any existing Ethernet connection (such as LANs,
cable modems, and xDSL), and plugs into a regular telephone. Key benefits include free
phone calls, instant setup and call connection, and interoperability with other IP
telephony technologies. In addition to free Internet calls, users can also use the
Aplio/PRO to make traditional PSTN calls without additional equipment or cabling.
Aplio/PRO can be configured with voice prompts in 15 languages, and comes with a UPS for
convenient use while traveling.
No. 544, www.ctimag.com/freeinfo
White Pine's CU-SeeMe Enables Video, Audio, And Text In A Standard
Web Environment
White Pine Software has released CU-SeeMe Web, a software application and developers'
toolkit that enables live audio, video, and text chat to be embedded in a standard Web
browser. CU-SeeMe Web enables on-demand Visual Instant Messaging, Web-based videochat,
live interactive Web events, and face-to-face online call centers for e-commerce and
support services. The consumer is automatically connected, visually, audibly, and with
text-based chat, simply by clicking on a browser button. Additional benefits include the
ability to have online product demonstrations, personalized customer service, interactive
briefings, and employment interviews. CU-SeeMe Web integrates with White Pine's
MeetingPoint software to enable back-end services like call transfer, queuing, and agent
log-in and management, and with White Pine's MeetingPoint conference server, to enable
applications like video chat, collaboration, IP call centers, and other multipoint
applications.
No. 545, www.ctimag.com/freeinfo
Unisphere Ships Next-Gen Voice/Data Switch
Unisphere announced the availability of the SMX-2100 Service Mediation
Platform, a next-generation switching platform for converged voice and data networks. The
SMX-2100 provides the mediation required to transparently connect any service from any
network--regardless of disparate signaling, access, and network technologies. The
platform's arm into the PSTN employs a distributed processing model that unbundles core
voice switching from Class 5 switches, enabling new carriers and service providers to
expand geographical coverage and customer base. It also allows service providers and
carriers to offload traffic from expensive digital switches directly to the Internet,
manage peering agreements, and bundle voice and data service for enterprise customers.
Base systems include a chassis, SCE, CPE, and channelized DS-3 trunk/ access module.
No. 546, www.ctimag.com/freeinfo
Compaq Forms New Line of Business
Compaq Computer Corp. has formed a new, integrated line of business called
Compaq Telecommunications, to accelerate the development and delivery of convergent
solutions. The company will align Compaq's extensive telecommunications resources into a
single, focused line of business to help customers leverage convergent trends in order to
get to market quickly with innovative convergent solutions. The new organization will have
operations at sites around the world, with a headquarters based near Dallas, Texas. Compaq
Telecom will focus on several different levels including traditional switched networks,
Internet-based networks, wireless and wireline, customer and enterprise, solutions
convergence, and e-commerce and network solutions.
No. 547, www.ctimag.com/freeinfo
Mercom Launches IntellAgents2000 Call Center Coaching Solution
Mercom launched IntellAgents2000, a comprehensive employee development tool
that incorporates the power of voice recording and screen capture with an agent evaluation
software package. The solution expands Mercom's product line by bringing together its
recording technologies--IRIS and Audiolog--with products offered from TPG's SEL System
agent evaluation software and screen capture technology. IRIS allows users to set criteria
(such as DNIS numbers, ANI, call length, etc.) for selecting calls to record for
monitoring and evaluation purposes. IntellAgents also leverages on Audiolog, Mercom's
open-architecture call recording, cataloging, and archiving server for Windows NT. The
integration of these key management components allows call center management to
objectively evaluate the performance of their agents and incorporate that data into
training and development solutions.
No. 548, www.ctimag.com/freeinfo
Vodavi Intros StarPlus Feature Pack 2.0
Vodavi announced Feature Pack 2.0, the latest version of its StarPlus and infinite digital
phone system software. The Feature Pack 2.0 release provides customers with key
enhancements that improve business and call center efficiency via ACD upgrades, and
reduces hardware and maintenance costs with a new digitally integrated recorded announcer
(RAN) and system management features. The new system software includes additional 911
security alert, accommodating the immediate processing of emergency service requests or
911 calls by alerting the internal attendant station as well as identifying which specific
extension number placed the urgent request. Other enhancements include expanded call
center coverage and call handling, supporting a total of 16 ACD groups x 252 agents per
group.
No. 549, www.ctimag.com/freeinfo
I-Bus Intros Hawkfish Pentium Passive Backplane CPU Board
I-Bus introduced the Hawkfish, a highly integrated Pentium passive backplane
CPU board. Using Intel's 430TX PCI chipset, Hawkfish supports processor speeds up to 233
MMX MHz. Onboard features include Ethernet, 2 MB of video, and UltraWide SCSI. Additional
features include two serial ports and two on-chip UARTS that are compatible with NS
16C550. It also features an ECP/EPP parallel port interface that can be reconfigured
through software to be a bi-directional parallel port. The PCI IDE interface supports up
to four enhanced IDE devices with up to mode 4 PIO. Hawkfish also contains a USB and
floppy drive controller that supports a 5.25" or 3.5" floppy drive. The PCI bus
features a 30/33 MHz clock speed and a 32-bit data path, improving throughput for high
speed peripherals.
No. 550, www.ctimag.com/freeinfo
Lucent Unveils Real-Time Reporting Tool For Multi-Site Call
Centers
Lucent introduced CentreVu Network Reporting, a software tool that provides
real-time performance data for a network of call centers, including call volumes, average
wait time, average call duration and other statistics. CentreVu Network Reporting can pull
data from a single call center network, or a group of networks when sites are linked by
asynchronous transfer mode (ATM). Network Reporting complements Lucent's CentreVu Virtual
Routing, predictive algorithms for call delivery across a network of call centers.
CentreVu Network Reporting is compatible with Microsoft Windows 95/98 or Microsoft Windows
NT 4.0. It collects and organizes call center data gathered from Lucent's CentreVu Call
Management System. The CMS servers are connected to Definity communications servers, which
are the platforms for Lucent's array of CentreVu Customer Care Solutions.
No. 551, www.ctimag.com/freeinfo
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