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September 1998
CTI Headlines

Level 3 Picks FORE For Carrier-Class, End-To-End IP
Level 3 Communications Inc., chose FORE Systems, Inc., to contribute its ATM technology toward a unique carrier-class, end-to-end Internet protocol (IP) network. FORE’s ASX family of ATM switching systems will make up the initial deployment of the advanced fiber-optics network core and enable Internet access services at various capacity, quality of service (QoS), and security levels. Both companies will work toward a scalable network for supporting bandwidth capacities of and beyond OC-48c (2.4 Gbps). For more information, contact FORE at 888-404-0444, or visit its Web site at www.fore.com.

RAD Grabs CLECs, Market Growth
RAD Data Communications (RAD) is offering complete wide-area networking solutions, and is armed with an adapted U.S. marketing plan. The former "building blocks" company is targeting opportunities in three service provider market systems:
• Multiservice Access System (MAS) for competitive local exchange carriers (CLECs) and those hitting the local exchange market.
• RAD’s Compressed Voice System (CVS) targeting telecom resellers and international carriers in the international voice market.
• ATM-Network Terminating Unit (NTU) and I-NTU for the broadband ATM market.
For more information, contact RAD Data at 201-529-1100.

Dialogic Forms Professional Services Group
The newly-expanded Dialogic Corporation now includes Dialogic Professional Services (DPS) group. Enhanced technical support, applications architecture and design consulting, lab access, and technical training are some of its various services. Experience from the company’s applications engineers in resolving application design and implementation issues, along with assisting original equipment manufacturers (OEMs) and developers in generating ports of new business, helps facilitate quick development of computer telephony (CT)- based solutions in areas such as IP telephony, intelligent networks, and call centers. For more information, contact Dialogic at 800-775-4444.

WorldCom Chooses TMSI For CTI Solutions
WorldCom Inc., will offer its United States customers advanced CTI solutions, based on TMSI Incorporated’s InterLYNX CTI middleware product, in a value-added reseller (VAR) agreement under TMSI’s Advanced Partner Initiative (API) program. InterLYNX CTI is Windows NT-based and enables applications such as screen pops, coordinated call and data transfer, and enhanced IVR integration for both large call centers and small customer contact centers. Customers also can leverage investments in existing computer and telephony infrastructure. For more information, contact TMSI at 888-638-8812.

elemedia Extends Freebie Multimedia Tool
elemedia, a Lucent Technologies software venture, will distribute the H.323 Version 2 protocol stack and access to the Limited Research Edition Internet Engineering Task Force (IETF) Real Time Protocol (RTP) Version 2 software by Bell Labs at no cost to industry researchers and developers. The move encourages standards-based innovations. The International Telecommunication Union (ITU) H.323 Version 2 standard provides the basis for the PX3230S Release 2.0 and defines seamless exchange and management procedures for multimedia formats across packet-switched networks. For more information, visit the companies’ Web sites at www.elemedia.com, www.lucent.com, and www.belllabs.com.

Periphonics Uses T-NETIX For Voice Verification
Periphonics Corporation will integrate T-NETIX, Inc.’s, SpeakEZ Voice Print capabilities into its VPS family of interactive voice response (IVR) systems. Periphonics will port SpeakEZ to its own Open Signal Computing and Analysis Resource (OSCAR) for automated telephony applications. OSCAR, Periphonics’ platform for leading-edge speech processing algorithms, will receive a packaged spoken reply from a caller and match it to his or her previously recorded voice print for approved/denied access. SpeakEZ enables reduced risk of fraud and operating costs. For more information, visit the companies’ Web sites at www.t-netix.com and www.peri.com.

MediaSoft Reorganizes To Suit Customers
Recognizing high-density and small business systems users’ CT needs, MediaSoft has split its Systems Unit into a "High Density Systems" unit — catering to telcos, service bureaus, and Fortune 1000 companies emphasizing robust performance and support for high-density boards running on NT-, Unix-, and Solaris-based systems — and a "Small Business Systems" unit, addressing communications servers and easy-to-install/-configure solutions supporting industry standards. In addition, its Applets & Tools unit supplies high-level application development platforms for facilitated standards-based, ready-to-run applications. For more information, visit MediaSoft’s Web site at www.mediasoft.com.

Aspect Resells PakNetX Internet ACD
Aspect Telecommunications will resell PakNetX’s PNX automatic call distributor (ACD) H.323/T.120 software for Internet-based audio, video, and data call management. The application is designed as a single-customer contact for enhanced personalized and interactive customer service. Together, the software and Aspect Call Center process, queue, deliver, and manage H.323/T.120 phone calls. Windows NT-based, the PNX ACD software runs on any multimedia PC with a Web browser and Internet connection and requires a desktop camera and H.323-compliant Internet phone for video. For more information, contact Aspect at 800-226-8441 and PakNetX at 603-890-6616.

Cisco, Magellan Join For End-To-End VoIP
The Cisco/Magellan integration, a solution combining Cisco Systems’ AS5300 universal access servers and the Magellan Network Systems, Inc., flagship M-Series telecommunications platforms, allows voice over data networks with full telco billing and administration. Datacom service providers can resell telecommunications services over existing data networks (intranets), large enterprises can cut telephony costs through their data networks for voice services, and telecom providers can do the same, adding VoIP technology. For more information, contact Magellan at 408-541-8800.

DC Systems, InterVoice In OEM Agreement
An OEM license agreement between InterVoice, Inc., and DC Systems Software will create a complete, multi-application call center solution, designed to provide integration to databases, teleoperators, and telephony systems. Along with InterVoice’s AgentConnect, DC’s Apollo and Mercury CustomerCentric Suites will provide users such abilties as seamless switch-to-desktop integration, rapid deployment of CTI applications, and service/integration support. For more information, visit the companies’ Web sites at www.intervoice.com and www.dcsys.com.

Unimax Releases Updated Interface
Unimax Systems Corporation is shipping its latest PBX and voice mail administration product release. 2nd Nature’s easy point-and-click operations, along with an incorporated Microsoft Windows Explorer-style interface, combine for facilitated, more efficient system administration. 2nd Nature 4.6 allows users to make multiple changes, including adding, modifying, and deleting extensions or mailboxes, in a single operation. The upgrade now fully supports Lucent Technologies Octel Messaging Division’s Octel 200 and 300 voice message servers (formerly "Serenade" servers). For more information, contact the company at 800-886-0390, or visit its Web site at www.unimax.com.

MediaRing Debuts Unlimited IP Calling
MediaRing, Inc.’s, MediaRing Talk is multi-tasking and offers 24-hour connectivity. The "call-anywhere, call-anytime, talk-as-long-as-you-want" unlimited service runs at $4.95 per month for Americans with computers and Internet connections. With the software, users do not need to be logged onto the Internet before receiving a call. Free off the company’s Web site, the software detects a caller’s signal over a standard phone line and initiates automatic Internet log-on. For more information, visit MediaRing at www.mediaring.com.

Picazo, Algo Merge
Picazo Communications, Inc., has acquired Algo Communications Corporation of Dallas, Texas, and plans to incorporate Algo’s technology into its own product portfolios, extending Microsoft’s telephony applications program interface (TAPI) across broader platforms and applications. Algo, developer of TAPI-based telecommunications applications, and Picazo target businesses or workgroups with 10–100 seats. Algo has successfully developed its own Workgroup Attendant and CT Pro products, as well as others for Lucent and NEC. For more information, visit Picazo’s Web site at www.picazo.com.

TelAthena Intros NT Platform
TelAthena Systems LLC has released its call center management and scripting solution on Windows NT. President Mark Intregila said, "Now with both our NT and Unix platforms, we can offer scaleable options to any size company." TelAthena runs on most versions of Unix, including AIX, HP/UX, SCO, Solaris, and Digital. For more information, contact the company at 888-777-7565.

Comcast To Install Syntellect Software
Comcast Cable Communications, Inc., will begin installing Vista Interactive Communications Management (ICM) software from Syntellect Inc., in 40-plus call center sites across the country within 12 months. An original open standards-based ICM software platform for enterprise customer interaction, Vista integrates all call center technologies, including third-generation IVR, interactive Web response (IWR), predictive dialing, CTI, fax-on-demand, speech recognition, and agent desktop productivity tools. For more information, visit the companies’ Web sites at www.comcast.com and www.syntellect.com.

Force Extends Embedded Computing Line
Extending its teraforce embedded computing platforms, Force Computers, Inc., has combined its knowledge with the UltraSPARC IIi processor’s high-performance, low-power consumption to produce a beneficial solution for embedded applications and move teraforce into the telecommunications applications arena. The teraforce-50, a 20-slot VMEbus-based computing platform, provides a flexible, reliable, space-saving solution for high-end embedded operations, enabling quick time-to-market and maximum functionality per square inch. Users can swap power supplies through the back panel and insert boards through the front of teraforce-50, selling for $15,620. For more information, contact Force at 408-369-6000.

CLECs Get Advanced IP From 3Com
Targeting the CLEC industry, 3Com Corporation’s six new multi-service access offers include four entry-level bundles to support VoIP with an extensive suite of advanced IP telephony features. Designed to facilitate CLEC geographical market expansion, the 48- and 96-ports address small suburban areas, the 192-port targets fast-growing deployments, and the 288-port is for larger deployment support. In addition, exceptional deployments can find support from the 576-port bundle, while the 672 offers a built-in high-bandwidth aggregation link. The solutions are based on 3Com’s Total Control platform and represent the company’s initiative toward the CLEC market — the solutions’ planned beneficiary of rapidly deployed enhanced data and multimedia solutions over a single network, as well as protected capital investment and service offerings through simple software upgrades. For more information, call 3Com at 408-764-5000, or visit its Web site at www.3com.com.

TouchWave Offers Company-Wide VoIP
TouchWave, Inc.’s WebSwitch 1608, an extension of the company’s network phone system with VoIP capabilities, allows small- to medium-sized businesses to deploy company-wide systems across IP networks. The VoIP solution offers single directory and central management from any location, relieving traditional scalability and single point-of-failure barriers among PBX or key systems. Users can establish distributed systems across local-area networks (LANs) and wide-area networks (WANs) — a voice compression module optimizes performance over WANs. Companies can enjoy IP telephony advantages using standard analog phones with WebSwitch 1608 — no gateway required. For more information, contact TouchWave at 650-843-1850.

Ericsson Intros GSM Wireless, IP Solution
Ericsson GSM on the Net will integrate GSM wireless communications and IP technology for an all-in-one, standards-based infrastructure, allowing users to realize local and global mobility between voice, data, and video. GSM (Global System for Mobile Communications) is integrated into a LAN/intranet arena, creating small GSM networks for individual organizations. Furthermore, GSM on the Net is cost-effective for installation, transport, and equipment, as standard network servers rather than telecom equipment provide the basis for the system’s IP architecture. Additional benefits include adjustable service packages for individual organizations and vertical market applications, as well as local and global connectivity and true, single-number and phone service with familiar application interfaces, regardless of location. For more information, contact Ericsson at 212-685-4030.

Soundgear Improves Audio Conference Phone
Soundgear Corporation has unveiled a new-and-improved TeleForum audio conference phone for increased flexibility in incorporating new acoustic features. With the latest DSP capabilities, the TeleForum increases clarity by focusing on human voices rather than on room noise and incorporating two hypercardioid microphones for larger rooms. Built on ISO 9001 certification, the full-duplex TeleForum includes an integrated keypad, recording outputs, and standard analog-line compatibility. The phone, according to Soungear officials, is "one of the most software-intensive, portable conferencing systems ever made." For more information, contact Soundgear at 800-433-7389.

DFI Becomes ITOX, Reinforces Market Focus
Diamond Flower (Northeast), Inc., (DFI-NE) has formally changed its name to ITOX, Inc., according to President and CEO Rocky Liu, in a move to reinforce both the company’s commitment to the industrial PC computer marketplace and its mission within the DFI family of companies. DFI-NE has supplied market leaders with foundational computer platforms for voice messaging, security, medical electronics, and industrial control systems. ITOX will continue servicing VARs and other accounts buying DFI’s commercial computers. For more information, contact ITOX at 732-390-2815.

Alliance Ships New High-Density CT Server
The Alliant CTS 5000 from Alliance Systems is a scalable, flexibly configured rackmount, set up to meet high-density computer telephony (CT) applications’ rigorous power and cooling requirements. The 19" single chassis supplies a maximum 800 watts and, thus, supports added CT platform ports and functions. At $3,000 to start, Alliant CTS 5000 features a hot-swap power supply module with add-on options, allowing dual computer hook-up and smaller voice and data applications to grow on initially minimal capabilities. Extra cooling from industrial 140 CFM fans and 360-degree serviceability provide superior heat resistance and easy maintenance, respectively. For more information, contact Alliance at 800-977-1010.

HP Aids AT&T In Call Center CTI, QoS
AT&T Solutions will integrate existing AT&T call center services with Hewlett-Packard (HP) Company’s Smart Contact solution to provide companies network- and premise-based CTI solutions for call centers. Under the agreement, AT&T Solutions’ Multimedia Call Center Solutions will also sell and install HP’s product — supporting voice, Internet, fax, and e-mail communications — and incorporating the Customer Contact Manager middleware. Enhanced customer satisfaction, higher call center agent productivity, and improved workforce management are some possible results with the solution. Both companies ensure seamless solutions deployment and support by aligning their respective service and support organizations. The agreement is the second under AT&T Solution’s multimedia call center practice of its alliance program. For more information, visit the companies’ Web sites at www.hp.com and www.att.com.

TII Transforms Coaxial Network Into High- Performance Broadband
Carriers can employ existing coaxial cable in their embedded bases for the full spectrum of telephone, data, and interactive broadband services with TII’s patented PRO-TRACTOR. The device helps reduce installation costs and increase startup speed for carriers creating high bandwidth networks, through a single coaxial cable carrying low-voltage AC current with CATV signals. As a result, subscribers and their equipment are shielded from lightening and other hazardous power surges while receiving clear, reliable signals and fail-safe protection mandated under the proposed 1999 National Electric Code (NEC). "Carriers who want to grab their share of the market now need a product like this to get the job done," said TII founder and Co-Chair Alfred J. Roach. For more information, visit the company’s Web site at www.tii-industries.com.

Trillium Unveils ICC Software
Computer and communications equipment manufacturers can develop products for converging voice and data networks with Trillium Digital Systems, Inc.’s, Broadband Call Control (BCC) software-based Interworking Call Control (ICC) source code software. Currently available, the ICC software offers a versatile framework for switching call control and interworking functions for SS7, ATM, ISDN, and other technologies. High-performance systems can use the software, which can be distributed across multiple processors. In addition, Trillium’s application features an interface to resource management, routing — including Private Network-to-Network Interface — and switching fabric functions. Future software will support call control for Q.93B and Q.930. For more information, contact Trillium at 310-442-9222.

Compaq Announces PBX-Compatible Digital Modems Compaq Computer Corporation’s new Microcom 705 Corporate Communicator modem ($349) works with all leading PBX systems. It heightens end user productivity with voice and data integration over a single PBX digital connection, eliminating installation and maintenance costs for separate dedicated analog lines. It helps network managers increase security through user inbound/outbound data and fax traffic control. Desktop faxing, caller ID, and first-party call control services are Microsoft TAPI/MAPI-compatible. With information flow control, businesses can more successfully keep hackers off their networks. The second Compaq release targeting mobile users, Microcom 550 ($299) offers universal data access arrangements (DAA) to users in a globally deployable single modem. For more information, contact the company at 800-345-1518, or visit its Web site at www.compaq.com.

Advantech Releases Redundant-Power Chassis
American Advantech’s high-end desktop/wallmount chassis unit is ideal for running continuous computer-telephony integration (CTI) applications under rugged industrial conditions. The IPC-6908 is an 8-slot, fault-resilient chassis featuring a 260-watt power supply and eight, full-sized card support. The 26.4-pound steel chassis provides a superior platform for a mid-sized CTI system. Running from $440 to $480, the IPC-6908 can hold two 5.25" drives, along with one 3.5" disk drive in both the front and inside. In addition, two hot-swappable air filters, two front-mounted cooling fans, and LEDs are included for fan failure and overheating notification. For more information, contact Advantech at 408-245-6678.

Hot-Swappable Ziatech System Targets OEMs
The CompactPCI family of pre-configured development systems now includes a 14-slot, 6U rackmount system with a hot-swappable, CT bus, created for project designers to quickly order basic feature sets when developing individual CompactPCI applications. The ZT 5081 includes a single-board computer with a Pentium processor and MMX technology, an IDE hard drive, a floppy drive, SCSI interface, and two 150-watt, hot-swap power supplies. Its 14-slot backplane chassis is fit for general purpose and telecommunications applications. Moreover, the backplane supports the H.110 CT bus for voice and other telephony applications. For more information, visit Ziatech’s Web site at www.ziatech.com.

Interactive Intelligence, ONYX Streamline Customer Management
A combined solution between Interactive Intelligence’s Enterprise Interaction Center (EIC) and ONYX Software Corporation’s Customer Center plans to streamline customer management in a call center environment. Companies can integrate the solutions for increased efficiency and productivity, expediting customer service requests and leveraging call center employee expertise. "Interactive Intelligence and ONYX have many synergies that result from our joint focus on responding to customers and leveraging the Windows NT platform," according to Keith Brown, ONYX marketing vice president. The joint effort leverages Microsoft’s Component Object Model (COM), offering simplicity to the flexible integration development process. For more information, contact Interactive Intelligence at 317-872-3000 or ONYX at 888-275-6699.

High-Density Brooktrout Platform Cuts IP Costs
Brooktrout Technology, Inc.’s, TR2001 IP telephony and fax board offers a unique high-density, one-slot platform that provides a maximum 60 IP voice and IP fax channels. It reduces large enterprise/service provider delivery costs and complexity through increasing ports per slot and eliminating stand-alone interface boards. The company’s BTGateway developers’ kit and TR2000 board applications will seamlessly adapt to the TR2001 platform. The board is one of the first into which Brooktrout is applying Primary Rate ISDN network interface technology and a Netaccess, Inc. Ethernet port. For more information, visit Brooktrout’s Web site at www.brooktrout.com.

EasyRun Delivers Telephony Switching System
The software-based telephony switching system provides functionality similar to that of a PBX, using open standards. EasyRun’s CyberP@BX provides a standard-based, client/server package for application developers and system integrators to enhance multimedia offerings with robust, fully-featured PBX capability. The company designed the system to allow these groups a focus on vertical markets. Using ECTF-endorsed architecture, CyberP@BX contains such features as:
• Support for both a maximum 2,000 non-blocking ports in a single box and digital phone sets.
• Highly reliable systems for 24-hour operations.
• System redundancy.
• Complete telephony.
Over the next year, products applying EasyRun’s system will hit the market. For more information, contact the company at 201-541-1855.

Lucent Adds Internet Telephony Management Software
Three introductory Service Ready software solutions from Lucent Technologies offer service providers rapid, cost-effective management over IT prepaid billing, inter-carrier billing, and real-time rating services. Based on new, Bell Lab-developed Quick to Market (QTM) technology and distributed client/server architecture, the solutions are scalable and available at lower costs than traditional mainframe systems. QTM allows millisecond response time and single-server speeds of 500 transactions per second for processing events. Its technology includes a flexible, GUI-based authoring environment for rapid transaction servicing application creation. Service Ready Internet Telephony Prepaid Billing, Service Ready Inter-Carrier Billing, and Service Ready Real-Time Rating are available in the fourth quarter. For more information, visit Lucent’s Web site at www.lucent.com.

Cabletron Adds Bandwidth To Switching Family
Cabletron System’s enhanced VNswitch 900 family offers a simple, affordable solution toward rising available network bandwidth for many MultiSwitch 900 clients using shared FDDI networks and shared server connections. The new VNswitch 900FF, a two-port FDDI switch, and VNswitch 900FX, a fast Ethernet-to-FDDI switch, extends the multi-layer, multi-technology switching products by delivering such capabilities as high-performance layer IP routing at 100,000 packets per second (pps), full-duplex operation on all front panel ports, 8–16 additional MB of onboard dynamic memory, and IP packet switching between IP subnets. The latest switches are shipping at $11,795 and $9,795, respectively. For more information, contact Cabletron at 603-337-1541.

Samsung Extends Voice Processing
Cadence, billed as the "Ultimate Voice Processing" system by Samsung Telecommunications America Business Communications Systems Division, provides a fully integrated, "in-skin" voice processing system for minimal installation, streamlined operation, and extra features. Direct connection to DCS phone systems allows quicker, more accurate and efficient voice processing, while its basic auto attendant, voice mail, and fax functions help produce cost-effective call processing solutions. Cadence is unique, as it enables voice technology usually found in desktop PCs. For more information, contact Samsung at 305-592-2900.

Carrier Settlement Enabled Through GRIC Service
Now customers can receive Internet telephony service from over 300 ISPs and telcos of the GRIC Alliance through GRIC Communications’ GRICphone — a platform-independent, global service delivering settlement between carriers. Value-added services to customers include IP faxing, global roaming, and corporate remote access services. The standards-based network is designed to hurdle Internet telephony’s lack of interoperability, limited subscribers, and slow time-to-market requirements for providers — all with the ITU H.323 standard, 36 million end users, and current billing, settlement, call routing and call termination capabilities. Twenty-five-plus leading ISPs and telcos are testing GRICphone, Alliance members saving customers 50–80 percent off long-distance calls. For more information, contact GRIC at 408-955-1920.

TranSwitch Announces Devices For End-To-End Internet, WAN, Public Network Apps
TranSwitch Corporation released VLSI devices that provide increased integration, reduced equipment costs, and worldwide transmission-standards compliance. Addressing applications within Internet, WAN, and public network markets, the DS1MX7, E123Mux, QT1F-Plus, and QE1F boost time-to-market and improved cost/performance benefits. Evaluation boards, BSDL files, device drivers, and extensive applications support maintain the devices. The DS1MX7 operates in such applications as add/drop multiplexers and digital loop carriers (DLCs), while QT1F-Plus and QE1F framers are designed for remote access products supporting channelized T3/E3 networks. Providing multi- and de-multiplexing technology, the E123Mux is used in add/drop multiplexers, electronic digital signal cross connects (EDSX), and Internet access systems. For more information, contact TranSwitch at 203-929-8810.

GTE, Concord Trial PulsePoint Unified Messaging
PulsePoint Communications realized unexpected success from two unified messaging market trials earlier this year, with users agreeing to pay double the price of current network-based voice mail for the company’s solution. GTE — targeting its Internet and wireless residential, SOHO, and small business customers with PCs running Windows 95, and Concord Technologies — using mobile professionals employing its fax and broadcast services, reported "anytime-anywhere access to messages" was the solution’s most significant plus. The PulsePoint Unified Messaging solution allows users voice mail, fax, and e-mail management via an Internet- or phone (wired/wireless) -connected PC. For more information, contact PulsePoint at 805-566-2000.

Paradyne Initiates Internet-Ready Program
Paradyne Corporation’s Private Copper Partnership Program targets private copper owners in an incremental approach to comprehending both the market and ways to create partnerships offering the company’s Hotwire DSL-based services for anticipated higher revenues. The program clarifies full responsibility required of each partner toward a "complete solution" and allots partners customizable marketing materials to do so. Paradyne’s most recent effort is an extension of its FastForward Innovation Series and joins ISPs, CLECs, and VARs with multi-tenant building owners and managers to allow businesses and residential markets Internet-ready facilities. For more information, contact Paradyne at 813-530-8623.

Commetrex’s Beta Program Offers M.100 Compliance
Commetrex Corporation’s Media Stream Processor/CX (MSP/CX) system-resource board offers MSP Consortium M.100-compliance and contains leading digital signal processors (DSPs) TMS320C6201 from Texas Instruments. Its beta program released, Commetrex’s board features open-architecture for applying high-capacity, integrated-media, PCI-based communications systems. The company reports the MSP/CX can support modern media server needs such as high-speed data and fax, Internet telephony, and speech recognition. Original equipment manufacturers (OEMs) can benefit from a three-kit developer’s package, including Raw-Board, M.100, and Open Telecommunications Framework (OTF) kits. For more information, contact Commetrex at 770-449-7775.

Latest IBM Releases Leverage Java, Web Benefits
Companies can offer improved service and consistent customer relationship management with IBM’s enhanced CallPath, DirectTalk, and Message Driven Processor (MDp) solutions. The Java-based upgrades allow businesses to grant clients choices in company contacting, whether it is via telephone, Internet, e-mail, or another method, while maintaining consistent customer experience. The solutions apply "write once, run anywhere" flexibility, increased programmer productivity, and lower costs to the customer service market. The IBM CallPath Web connection allows companies expanded customer touch points beyond the telephone; DirectTalk for Java and JavaBeans provide simpler, quicker, and cheaper self-service telephone applications creation; and MDp for Java provides a Java interface for businesses wanting access to enterprise system applications and data via the Internet or corporate intranets. For more information, visit IBM at www.networking.ibm.com.

ACC Integrates Vienna’s VoIP Technology
Vienna Systems Corporation and Advanced Computer Communications (ACC) will integrate Vienna’s VoIP technology into ACC’s Tigris multi-service remote access concentrators (RACs) for a scalable, high-performance, and fault-tolerant gateway for services over the public Internet and private intranets. Based on industry standards, it supports up to 1,500 ports per shelf, incorporating network management features and interoperating with current carriers’ operation support systems (OSS). The H.323-compliant gateway offers call control for dynamic call set-up, routing, and billing management, along with IP/PSTN connectivity for reduced toll charges, consolidated networks, and new application deployment. ACC’s Call-by-Call ability enables DSP resources intelligent, dynamic assignment to various services on a common pool of ports from a single platform. For more information, visit Vienna’s Web site at www.viennasys.com.

Nortel App Enables Virtual Workplace
Notable enhancements in real-time communication and collaboration over the Web and phone systems are the effects of Nortel’s (Northern Telecom) Meridian Intranet Meeting Software (MIMS). The first in a Web-tools, Java-based portfolio by the company, MIMS enables employee-created virtual meeting rooms on an intranet or the Internet — interactive meetings using real-time voice, chat, and document sharing for higher productivity. MIMS offers Nortel Meridian 1 users an intuitive interface with everyday objects (meeting rooms, documents) via a phone and browser window. In addition, the platform-independent Web Communication Tools, a component of Nortel’s Power Networks solution, does not replace but leverages existing networks and requires no installation for same-version software. For more information, visit Nortel’s Web site at www.nortel.com.

Network-Based Speech Rec In ALTech/Amarex Effort
SpeechWorks speech recognition capabilities from Applied Language Technologies (ALTech), Inc., will integrate with ChatterBox software — of Amarex’s SuiteTalk applications — to produce comprehensive, speech-enabled call center applications for telecommunications service providers and other corporate enterprises. These groups will be able to build these applications quickly and operate them within IN architecture, in addition to providing integrated speech capabilities to their Fortune 1000 customers. Chatterbox is used as a high-performance IVR system for call centers within an enterprise and as an IP/SN within an IN. Amarex has integrated ALTech’s DialogModules as graphical icons into GhostWriter, its own service creation environment, for faster application development and deployment. For more information, contact ALTech at 617-428-4444, or visit Amarex’s Web site at www.amarex.com.

Adax Board Speeds SS7 Data Transfer
A high-speed ATM link for Signaling System 7 (SS7) from Adax, Inc., addresses higher bandwidth requirements for SS7 applications. The high-end data communications protocol for out-of-band signaling bumps up transmission speeds 20–24 times. A combined SSCOP module and asynchronous transfer mode (ATM)-PCI card allow an identical MTP3 interface, management and control functions, and intelligent networks (IN) for users and developers, thus enabling expansion opportunities such as frame relay (FR)/ATM and VoIP. Adax’s ATM-PCI board, along with a high-speed, onboard 200 MHz RISC processor and 512 KB static RAM memory, provides highly reliable video, voice, and data transmission. For more information, contact Adax at 510-548-7047.

ECI Releases Upgraded ATM Multiplexer
Telematics, a wholly-owned ECI Telecom, Ltd. subsidiary, has released the NCX 1E4 — the latest edition to its ATM and frame relay network solutions. The upgrade is one of the first central office, carrier-class ATM access multiplexers enabling cost-effective delivery of low-speed, dedicated services onto an ATM network. At $40,000, the NCX 1E4’s compactness cuts facilities costs and allows maximum CO space efficiency for large-scale installation.
In addition, the solution offers one of the lowest-announced equipment cost per point multi-service access, with ATM switching advantages, at $60 per DS0. Moreover, Telematic’s release can be an easy addition to existing network operations and maintenance systems due to the company’s serious compliance with standard FR/IP/ATM service interworking, standard MIB and network management facilities. For more information, contact Telematics at 954-772-3070, or visit ECI Telecom’s Web site at www.ecitele.com.

Selsius Upgrades Scalable IP-PBX
Selsius Systems’ IP-PBX 2.1 provides expected quality, reliability, and services in a truly linear PBX solution — a versatile H.323 product, scalable for two to 1500 users, with a single server running software. The upgrade is part of an effort to foster standards-based, open, and scalable next-generation PBXs which extend multimedia’s future impact to the desktop over a single network. Four Ethernet IP telephone models, a line of gateways, and NT-based CallManager software provide high-quality call processing features and services. The PBX can handle heavy call traffic, as it grows into a large corporate enterprise, through additional phones and gateway ports. For more information, contact Selsius at 972-855-8899.

RADVision Enables Siemens’ IP Video Addition
Hicom Xpress IP Video allows video calls between LAN-based and ISDN-based PC conferencing systems. Siemens Business Communications extends its Multimedia-IP LAN solution with the video, granting advantages for real-time and collaborative computing such as distance learning, telesales, telemedicine, and remote patient consultation. Hicom Xpress enables management of video traffic impact and investment protection in legacy H.320 technology, using RADVision’s OnLAN L2W-323 Gateway, and features VCON’s voice, video, and gateway system. The solution requires a 10BaseT switched Ethernet LAN and Pentium-class PC of 90 MHz or more. For more information, contact Siemens at 800-765-6123.

 







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