June 1999

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ARTICLES
When CTI Is DIY?
By Faron Richards, Envox (U.S.), Ltd.

Call Accounting Comes Of Age
By Michael F. O'Brien, CTI�

An Overview Of Call Accounting Solution Providers
(side bar)

A New Switching Architecture
By Doug Klaiber, Taqua Systems

Meeting In The Cloud: Next-Gen Networks, New Enhanced Services
By Paula Foster, Excel Switching Corporation

Mediation Medication
By Steve Kelly, Castle Networks

The Best of Both Worlds
(side bar)

Speech Recognition: There's No Need To Be Apprehensive
By Mark Holthouse, SpeechWorks International

Coach, Business, Or First Class? Internet QoS
By Surya Panditi, Avici Systems

A Guide To Modular IP Telephony Systems
By Michael Bayer, Computer Telephony Solutions

Making A Change For The Good With A Professional Consultant
By Roxanne Burkey And Charles Breakfield, Nortel Networks

REVIEWS
TsDesign's Triton MT

Nortel Networks' Meridian M9617 USB

Virtual Assistants For Hire: A Hands-On Survey

DEPARTMENTS
CTI News

Cc:
The Thrill Is Gone
By Tom Keating, Executive Technology Editor, CTI�

On The Horizon
High Availability - Open Systems Rise To The Challenge
By Brough Turner, Natural MicroSystems

Inside Networking
Securing IP Networks
By Tony Rybczynski, Nortel's Bay Networks Division

Compass
The Network Frontier: Wireless Technologies And The Imagination
By Jeff Lawrence

CTI Spotlight

Letters

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