June 1999

July is a hot month - a good time for lemonade, front porches or back decks, and games of bocce ball, followed by a refreshing dip in a pool. We at CTI� are doing our best to contribute to this summer spirit by bringing you in-depth articles on some today's hottest topics affecting VARs, systems integrators, developers, and others. So pull out the sunscreen and a chaise lounge, and put on some dark sunglasses. The July issue of CTI� is one you won't want to leave sitting inside on the coffee table.

Unified Messaging - Speaking of hot topics, we have several contributors providing their insights on the world of unified messaging in July. And you can get a preview of our coverage of this topic through ourNext Month Now feature article. After you've read the online preview, set up a comfortable spot by the barbecue grill and prepare yourself to digest - food from the grill, of course, as well as the articles on unified messaging in the July issue.

Is Cable Telephony For Real? - Spring and summer are for lovers: picnics, walks in the park, days spent at the beach. In the cable world, no one has had more suitors than MediaOne. So will AT&T really be introducing telephony over cable -with broadband Internet access to boot - to provide true competition in the local market? Will this be the hottest story of the summer of 1999? Read Tom Keating's July CC: column to find out.

Call Center CTI Software - While even summer's most intense heat is bearable when combined with surf and sand, something no one likes to get hot about is customer service. Which is why CTI applications are especially important in the call center environment. Our coverage of call center CTI software will help you keep your call center up and running, your customers satisfied, and your agents happy and productive. Keep a cool call center in the hot summer months - read CTI� July.