April 1999

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ARTICLES
Integration Means Bringing It All Together
By Tom Williams, Praxon, Inc.

The Predictive Dialer Takes On New Customer Service Role
By EIS International

Keeping The Machine Humming
By Michael Levinger, Technology Solutions Company

As The World Churns (sidebar)
By Richard L. Schwartz, Diffusion, Inc.

Through The Gateway: The Future Of IP Communications
By Charles Giambalvo, VocalTec Communications, Inc.

$elling To Government Markets
By Kimberly Foley, MultiLink, Inc.

Bringing CTI To Government Markets (sidebar)
By W. Thomas Krussman, Bell Atlantic Federal

Will The Intelligent Network Still Matter In An IP-Centric World?
By John De Keijzer and Douglas Tait, Sun Microsystems

JAIN Suite (sidebar)
By DGM&S Telecom

Is CTI Ready For Wireless Infrastructure?
By Tony Roug, Dialogic Corporation

PUBLISHER’S OUTLOOK
The Shape Of CTI
By Rich Tehrani, Publisher, CTI^�

REVIEWS
Comdial Incorporated's Impact FXS

Picazo Communications' Business Telephone System

Table Of PC-PBX Systems

Sony Corporation's TriniCom Digital Meeting System/ VMU1100SG

DEPARTMENTS
CTI News

Cc:
The Battle Between Analog And Digital Phones Rages On…
By Tom Keating, Executive Technology Editor, CTI� magazine

On The Horizon
Open Source For CompactPCI
By Brough Turner, Natural MicroSystems

Inside Networking
Net Value - The New Economics Of Networking
By Tony Rybczynski, Nortel's Bay Network Division

Compass
SS7 And IP: A Tale Of Two Networks
By Jeff Lawrence, Trillium Digital Systems, Inc.

Editors' Notebook

CTI Spotlight

CTI EXPO Spring '99 Preview