March 1999
Vendor To Vendor
Headlines
News
ActiveTouch, Dialogic Plan Web Conferencing
ActiveTouch has announced plans to work with Dialogic Corporation on a turnkey solution
for real-time conferencing, commerce, and customer care on the Web. ActiveTouch expects to
integrate its ActiveMeetings software with Dialogic's CT hardware, and to make the
solution available to traditional computer distributors and VAR and OEM channels the new
solution. Both companies plan to work together to promote the ability to integrate the
products via the Web and through joint sales force promotions, training, and reseller
support.
No. 500, www.ctimag.com/freeinfo
Call One Intros Dictation Headset System
Call One has announced its Computer Telephony Division's new computer dictation headset,
the Orbiter, now available for purchase through authorized vendors. The Orbiter Wireless
Voice Recognition Headset System was beta tested by the U.S. Army's Warrior Technology lab
for speech-controlled weapons telemetry and weapons fire systems. Call One reports that
vendors testing the unit have relayed tests of 99 percent accuracy at ranges up to 250
feet. The unit uses a 40-channel FM protocol with transceiving broadcast power of 300
microwatts.
No. 501, www.ctimag.com/freeinfo
AOL, CompuServe Select Blue Pumpkin Software For Call Centers
Blue Pumpkin Software has announced that AOL and CompuServe have chosen the company's
PrimeTime workforce management software to help them plan their resources for their call
centers handling Pan-European Internet online queries. PrimeTime is expected to be used by
over 1,000 agents to answer over a million calls received each month. The companies bought
PrimeTime 1.3 and plan to upgrade to PrimeTime Enterprise, which is designed to allow for
virtual call center scheduling. Ultimately, the companies plan to address complex
scheduling tasks such as skills-based solutions and customized reporting.
No. 502, www.ctimag.com/freeinfo
Artisoft To Enable Fax Across LANs
Artisoft has announced BizFax, its software application designed to allow users to send,
receive, and store faxes, using their networked desktop PCs. BizFax can integrate with
popular Microsoft Windows-based desktop applications, including Word, Excel, and Explorer,
and it also includes a standalone user interface. The software features client/server
components designed to run on Windows NT, 95, or 98. BizFax can send individual faxes or
broadcast multiple faxes simultaneously and route inbound faxes to user mailboxes based on
fax ID, PBX DID, and optical character readings information.
No. 503, www.ctimag.com/freeinfo
Leaders Join For Interoperability Initiative
ITXC Corp., Lucent Technologies, and VocalTec Communications have announced that six
additional companies plan to support the upcoming iNOW! (interoperability NOW!) Profile.
Ascend, Cisco, Clarent, Dialogic, Natural MicroSystems, and Siemens plan to work with the
iNOW! Profile to make their gateways and gatekeepers interoperable with each other's
products and with those from Lucent and VocalTec. iNOW! is a standards-based, multivendor
initiative established to quickly provide interoperability among Internet telephony
platforms.
No. 504, www.ctimag.com/freeinfo
Brooktrout Acquires Lucent CTP Business
Brooktrout Technology announced it has acquired the Computer Telephony Products (CTP)
business of Lucent Technologies for $29.4 million in cash. The acquisition is expected to
position Brooktrout as a single-source provider offering its customers a broad line of
voice, fax, and data products. Brooktrout customers - service providers, system OEMs, and
VARs - can now offer fast-emerging applications such as unified messaging and response,
digital recording, Internet telephony, open systems remote access, and call center CTI.
No. 505, www.ctimag.com/freeinfo
Cisco Announces High-Speed Internet Strategy
Cisco Systems has announced a strategy build around its vision to extend high-speed
Internet access from business to the consumer market. Cisco plans speeds up to 1,000 times
faster than today's dial-up connections. Cisco also plans to introduce high-speed
"personal networks" within the home, connecting individual users to PCs, phones,
TVs, and other Internet appliances over a single, broadband network. The company expects
to initiate collaborative alliances with service providers, consumer electronic
manufacturers, software developers, and other companies providing Internet-enabled
services, applications, and consumer devices.
No. 506, www.ctimag.com/freeinfo
Fibex Systems Unveils DLC Access Line
Fibex Systems has introduced the DLC Plus, a digital loop carrier system designed to
address the public's increasing demand for Internet access and high bandwidth services.
The products are based on a multifabric switching architecture, which can allow users to
send and receive voice and data communications via four different circuit-switched or
packet-switched transmission modes simultaneously (TDM, IP, frame relay, and ATM) from a
single, high-capacity platform. Fibex plans to offer voice over packet services as well,
and is targeting CLECs and IXCs as the technology's benefactors.
No. 507, www.ctimag.com/freeinfo
InfoInterActive To Gain Internet Call Waiting Patent
InfoInterActive has announced it has received a Notice of Allowance from the Canadian
Intellectual Property Office advising that a patent is expected to be granted to the
company for its "call-waiting" telephone service for Internet users. The company
gained a U.S. patent last year and is applying for patents worldwide. The Internet Call
Manager technology is designed to offer Internet users computer-screen notification of
incoming phone calls - including caller ID - while their phone line is busy or tied up for
Internet use.
No. 508, www.ctimag.com/freeinfo
ITServ Launches 800 Access For Internet Voice
ITServ has announced the implementation of 800-number access for its Internet voice
messaging service, FirstGate. Subscribers throughout North America are expected to access
FirstGate services, using the number 1-877-MY-VMAIL. FirstGate is a service developed by
the company and designed to allow a user to send, receive, copy, and forward voice
messages over the Internet to any e-mail address worldwide from a touchtone telephone.
FirstGate processes the voice messages, which are then compressed into standard .WAV sound
files and sent out over the Internet to any e-mail address around the world. Subscribers
pay $11.95 per month for unlimited use and 50 minutes of 800 service.
No. 509, www.ctimag.com/freeinfo
Loral, Fantastic Plan Next-Gen Broadband
Loral Space & Communications announced it has licensed technology from The Fantastic
Corporation, designed to bring a new generation of satellite-based, broadband multimedia
services to market on a worldwide basis. Loral Orion plans to manage and distribute the
services designed to provide broadband infrastructure, which can capitalize on IP and DVB
open standards to allow multiple forms of data - including video, audio, text, and
animated graphics - to be broadcast to computers and televisions via set-top boxes.
No. 510, www.ctimag.com/freeinfo
Lucent To Merge With Ascend
Lucent Technologies announced it has signed a definitive agreement to merge with Ascend
Communications, in a transaction valued at about $20 billion. The transaction is expected
to become complete by June 30, during Lucent's third fiscal quarter, to be accounted by a
pooling of interests. Concurrent with the merger, Lucent is planning a Broadband Networks
Group - comprising the Ascend organization and Lucent's Data Networking Systems, Optical
Networking, and Communications Software groups - scheduled to focus on delivering
broadband, multiservice networks.
No. 511, www.ctimag.com/freeinfo
Melita Awarded Call Center Solution Patent
Melita International announced it has been awarded a U.S. patent on the Method and
Apparatus for Non-Offensive Termination of an Outbound Call and for Detection of an Answer
of an Outbound Call by an Answering Machine. The patented technology is designed to offer
a better way for companies with call centers to reach their customers, using automated
dialing systems. The solution can determine if a call placed from Melita is answered by a
person or machine, then determines if an agent is available, and connects the consumer to
the agent. Calls answered by machines can be processed automatically or simply re-queued
for later processing.
No. 512, www.ctimag.com/freeinfo
Mitel Delivers Voice Mail App
Mitel Corporation has introduced its newest solution for the small business market. Mitel
Express Messenger is the first voice-mail-on-a-card application for the Mitel SX-200
series of PBXs, designed to offer customers requiring 40-150 lines of advanced messaging
capabilities at a price/performance ratio optimized for a growing business. Immediately
available, Express Messenger simply slides into the PBX and works with existing hardware
to provide auto-attendant, paging, secure personal mailboxes, broadcast message
distribution, and other functions.
No. 513, www.ctimag.com/freeinfo
Primal Announces Voice Mail Into PCS Network
Primal Technologies has announced the successful introduction of the PriMail voice mail
application with the launch of Amica Wireless Phone Services' PCS network. PriMail can
combine full Web access and SS7 ISUP interconnection to enable many enhanced features not
available on any other CO-grade voice mail system. The application runs on the Primal
Service Node (PSN), a peripheral able to simultaneously run multiple enhanced services and
currently supporting prepaid, transparent office, SMS-page, and one-number functions.
No. 514, www.ctimag.com/freeinfo
Software Developers Launch Virtual Office Company
A group of software developers has announced the founding of IQ Laboratories, Inc. IQ
Labs' goal is to become a leading branded provider of Web-enabled, ready-to-deploy,
"enterprise-centric" virtual officing and mobile solutions. The company's
products are designed to enable the enterprise to leverage its existing investment in its
IT infrastructure/networks (VPNs) to fully support and manage its mobile workforce and
communications needs. IQ Laboratories is wholly owned by Impact with Quality (IQ), which
is a holding company of SenTek.
No. 515, www.ctimag.com/freeinfo
Samsung Wins Novell Approval For TSAPI Driver
Samsung Telecommunications America (STA) Business Communications Systems Division has
announced that Novell's Testing and Certification Labs have granted approval of its TSAPI
Driver with Novell's NetWare Version 4.11 product. The driver is available with Samsung's
flagship product, the DCS (Digital Communications System). The combination of T1
delivering ANI is designed to make the DCS using the TSAPI link one of the first systems
to offer full CT capabilities at an affordable price. The DCS can treat ANI information
like CID information received over analog trunks; both caller ID and ANI are available
through the TSAPI Driver.
No. 516, www.ctimag.com/freeinfo
Industry Leaders Initiate Wireless Data Program
The WirelessReady Alliance is a program designed to unite leading mobile computing
hardware vendors, software developers, and service providers with a common vision of
accelerating the rate of mobile computing adoption through the delivery of complete and
compelling wireless data solutions. The alliance, announced by Sierra Wireless and
partners, offers members wireless-related sales, marketing, technology, and product
support by using the expertise from within the member base. It allows members to
optionally submit product prototypes for compatibility testing to lead to prelaunch design
validation and "WirelessReady" certification.
No. 517, www.ctimag.com/freeinfo
Syntellect Announces Contract, Record Order
Syntellect announced it has been awarded contracts in excess of $1.4 million for its Vista
open standards-based software platform. The contracts include various combinations of IVR,
CTI, and predictive dialing capabilities and are in three of Syntellect's strategic target
markets: financial services, media/cable, and health care. Syntellect has also received an
order of $3.5 million from Tele-Communications, Inc., (TCI) for its Vista Interactive
Communications Management (ICM) software, to be deployed in TCI enterprise call centers in
cities throughout the United States.
No. 518, www.ctimag.com/freeinfo
Trillium To Develop Enhanced GSM
Trillium Digital Systems has announced the enhancement of its Mobile Application Part
(MAP) for GSM protocol software product. Trillium's MAP-GSM Phase 2+ protocol software,
licensed in source code form, is expected to enable communications equipment manufacturers
to reduce their time-to-market for introducing next-generation, wireless infrastructure
products, which are designed to support GSM Phase 2+ features and lower development costs.
A key feature of the GSM Phase 2+ is its ability to support GPRS through increased data
transmission speeds of up to 115 Kbps. The product also can offer support for interactive
mobile applications for the IN.
No. 519, www.ctimag.com/freeinfo
Tygart Intros Call Control Software For MS Outlook
Tygart Technology has introduced PRISM/Look, a software solution designed to work within
Microsoft Outlook 97/98 and Exchange Server to seamlessly converge real-time telephone
transactions with an organization's database. PRISM/Look can enable users to view incoming
calls on their desktop PC through MS Outlook, simultaneously search personal and corporate
databases for caller information, and direct/control the calls within Outlook. The
software can handle full-featured business telephone capability, along with e-mail, fax,
scheduling, and contact management.
No. 520, www.ctimag.com/freeinfo
Witness Releases Call Center Automation Software
Witness Systems has announced the availability of its standalone Evaluation Reporter
software for call centers, designed to facilitate the simultaneous evaluation and scoring
of agents and offer immediate performance summaries to call center management. Available
for the first time as a separate software package from the company's WITNESS quality
monitoring application, Evaluation Reporter is designed for small to mid-sized call
centers requiring an automated evaluation tool.
No. 521, www.ctimag.com/freeinfo
Trillium Releases FT/HA For ISDN Software
Trillium Digital Systems has announced the availability of
fault-tolerance/high-availability support for its ISDN User Part (ISUP) software product.
The new support is expected to benefit communications equipment suppliers, who must
develop systems capable of minimizing service disruptions within telephony and wireless
networks. The software solution is designed to use hardware redundancy to provide highly
available solutions with reduced design complexity and at lower costs. The FT/HA software
feature can update call and circuit states from the active ISUP subsystem to a standby
subsystem. In case of failure/repair, the standby subsystem can take over operation with
minimal or no disruption to system operation.
No. 526, www.ctimag.com/freeinfo
Parity Releases Upgraded App Tool
Parity Software Development Corporation has announced the release of a new version of
Graphical VOS FlowCharter designed to enable the user to draw an onscreen flow chart
representing the menus, prompts, and branches made with the application. The new release
can increase programmer productivity by facilitating management of complex applications
via a wider range of technologies. The product now features the following new toolbars:
Fax Tools, to help create fax broadcast and fax-on-demand applications; Call Center Tools,
for help creating PC-based ACD applications; Conferencing Tools, for adding conferencing
support to any VOS FlowCharter application; and Voice Mail Tools, for added support in
mailbox functions in a FlowCharter application.
No. 536, www.ctimag.com/freeinfo
Data Techniques Offers Fax Toolkits
Data Techniques has released its new FaxMan Jr. Fax toolkit, which includes a lightweight,
32-bit ActiveX control featuring complete send and receive fax support using
industry-standard fax modems. Also included are Windows 95, 98, and NT 4.0 printer drivers
for programmatically generating fax files. The new release also can support activation in
Internet Explorer for Web-based faxing solutions. In addition, the company has released
FaxMan Version 3.0, designed to offer developers the fastest and easiest way to create
fax-enabled applications. FaxMan includes 16- and 32-bit components supporting Windows
3.x, 95, 98, and NT 4.0. New features also include a high-performance database engine for
high-volume faxing applications, support for fax priorities, and the FaxMan Jr. ActiveX
control. Both new products can support class 1, 2, and 2.0 fax modems.
No. 546, www.ctimag.com/freeinfo
BEI Delivers Web Customer Service
Business Evolution, Inc. (BEI) has announced the release of Version 3.0 of @Once Service
Center, a Web customer service software solution designed to offer companies various ways
of communicating with Web customers - specifically, through e-mail, live messaging,
telephone call back, and chat rooms. Version 3.0 formally introduces the BEI e-mail
management system, designed to showcase radically new concepts in Web customer care. The
@Once Email Channel can allow all questions to be prioritized in queue, according to their
importance, so that the most urgent questions are answered first. Prioritization is
possible through programming the channel with specific business rules tailored for
individual site needs. The @Once Service Center contains a Live Messaging Channel, which
enables service representatives and customers to communicate through browser-based,
instant messages, and which seamlessly integrates with the Email Channel.
No. 530, www.ctimag.com/freeinfo
Crystal Group Releases New Computer Chassis
Crystal Group has announced the release of the CS600 computer chassis - a 2U x 19�
rackmount chassis, featuring a six-slot ISA or ISA/PCI PICMG 2.0-compliant passive
backplane with a butterfly backplane design. Cards mount horizontally in the chassis -
three on each side - with a removable card cage. Power supplies are 100- or 150-watt AC or
DC. Each unit can accommodate three 3.5� hard drive bays and two cooling fans, and offer
onboard system monitoring and alarm capabilities. The unit's performance characteristics
are designed to be identical with Crystal's CS500 computer in an equally space-saving form
factor.
No. 541, www.ctimag.com/freeinfo
Dictaphone Intros Portable Recorder
Dictaphone has introduced the Walkabout Quest, a hand-held device designed to combine the
benefits of digital voice recording, voice e-mail, and connected organizers. With Quest's
docking station and Walkabout desktop software, Walkabout Quest can allow users to
seamlessly exchange voice and data between the portable and a PC, designate and send voice
e-mail, and synchronize address books and appointment calendars. Voice messages can be
easily recorded, designated, then sent once docked at the PC. Quest can deliver voice
messages to the recipient's personal mailboxes, using Microsoft Outlook or any
SMTP/POP3-compliant e-mail software. The product's package includes a 2MB voice/data card
to provide up to 40 minutes of recording time (with expandability to 8 MB for 2.5 hours).
No. 527, www.ctimag.com/freeinfo
General Micro Announces Quad I/O For PMC Card
General Micro Systems has announced the PMC QSIO, one of the first 4-channel serial I/O
controllers packaged in a PMC form factor. The product can support multiple line
interfaces and communication protocols and can be used with any SBC providing PMC sites,
including the company's own Pentium- and VME bus-based CPU boards. The four independent
channels are based on Zilog's Z16C30 MultiProtocol Serial Controller, each configurable
for RS-232C, RS-422, or RS-485 communications and able to run protocols such as HDLC,
SLDC, Bisync, and other byte-oriented protocols. The channels can be operated in balanced
or unbalanced mode and support both synchronous (data rates of up to 154 Kbps) and
asynchronous (data rates of up to 3 Mbps) communications. The PMC QSIO comes with drivers
for the VxWorks, Phar Lap, and Windows NT 4.0 operating systems.
No. 540, www.ctimag.com/freeinfo
Industrial Computer Source Unveils Disk Array System
Industrial Computer Source has announced the Model 6533-RAID, an industrial-strength,
rackmount disk array system designed to offer high performance, scalability, and complete
data protection for RAID levels 0, 1, 0/1, 3, 4, and 5. Useful in mid-range to high-end
storage applications, the 6533-RAID is made to be operating system-independent, to support
all platforms, with no special software or drivers required. To simplify system
management, the product's controllers support Adaptec's CI/O management software. The
6533-RAID can support up to 15 external hard drives on each of two single-ended Ultra SCSI
device channels delivering up to 40 MBps throughput. A maximum 100 MBps burst throughput
is also provided via the system's single fiber channel host interface. The system is
available with a choice of hot-swap and N+1 redundant type power supply modules.
No. 547, www.ctimag.com/freeinfo
Hammer Offers Fax Load Test
Hammer Technologies has announced the addition of fax load testing to the Hammer
Integrated Stress Generator (ISGII) computer telephony test systems with the HammerFAX
software option. The option comes bundled with a fax license, canned test scripts for
send, receive, and compare functions, as well as real-time result analysis and
preformatted reporting. HammerFAX can offer the unique capability of automating fax load
or regression testing over a variety of network interfaces, including T1, E1, analog, or
ISDN. The availability of this option in the second-generation ISGII product line enables
up to 180 simultaneous fax sessions in a single system. Combined with the option to play
or record unlimited voice prompts, the ISGII can offer a robust generator of mixed voice
and fax loading. The ISGII line is designed to offer extremely high-density,
high-performance, cost-effective telephony load testing.
No. 548, www.ctimag.com/freeinfo
Iwatsu, TASKE Release ACD Toolbox
Iwatsu America and TASKE Technology have announced the release of the TASKE ACD Toolbox
for ADIX ACD. The TASKE ACD Toolbox is a Windows-based ACD reporting and monitoring
software, developed by TASKE for Iwatsu's ADIX telephone system and ADIX ACD automatic
call distribution application. The toolbox features a three-tiered approach designed to
optimize reporting and management options for the call center. This approach includes
real-time monitoring, allowing supervisors to monitor the entire call center by
configuring customizable statistics windows on their desktops; agent awareness of
real-time group status indication to each agent's desktop; and historical reports and
forecasting to help ensure the call center's peak performance. The toolbox is available as
a standalone or LAN-based, client/server application.
No. 551, www.ctimag.com/freeinfo
NEC America Provides IVR Call Center Solution
NEC America has announced the availability of QueWorX, a cost-effective, Microsoft Windows
NT-based IVR call center solution, designed for both large and small businesses. The
turnkey solution (developed as a result of collaboration between NEC and Edify
Corporation) can offer NEC customers a basic set of call center applications - including
auto-attendant, queue depth, estimated time to answer, and call back - and enable users to
add extra features easily and economically. The feature sets are designed to work with the
ACD products on both the NEAX 1000/2000 and the NEAX 2400 PBX platforms. The IVR
applications are built on Edify's Electronic Workforce application development and runtime
platform.
No. 535, www.ctimag.com/freeinfo
LANSource Launches Virtual Fax Networking
LANSource Technologies has announced that FAXport Virtual Fax Networking (VFN) for
enterprises and Internet fax service providers has joined the FAXport software family.
FAXport VFN can allow corporations to save millions in long-distance charges by routing
faxes through the Internet or WAN within the user-specified time frame, using LCR. FAXport
VFN can combine the cost savings with desired management and control of a feature-rich fax
server. All high-end features of FAXport are still available to the LAN administrator. The
LANSource solution is designed to be deployed as a complete fax server at the corporate
LAN, with all the fax hardware residing at the Internet fax service provider.
No. 532, www.ctimag.com/freeinfo
RAD Data Intros IAD For Single-Box Multiplexing
RAD Data Communications has introduced the FCD-IP CSU/DSU - featuring a PBX interface for
voice/fax transmission, integrated IP/IPX routing, and inband and remote management over
E1/T1 leased lines. The FCD-IP is an all-in-one unit, designed to replace separate
multiplexer and router boxes at the customer premises. The optional sub-E1/T1
drop-and-insert port for PBX connectivity can allow connection of digital voice/fax
traffic and data to an E1/T1 service, and two LAN ports help enable routing IP/IPX
traffic. The unit can use its integrated router or work opposite other routers already
existing in the network to allow carriers to deploy the same product throughout the
network - for sites with and without routers.
No. 533, www.ctimag.com/freeinfo
TransMedia Unveils "Media-Aware" Edge Switch
TransMedia Communications has announced a new-generation, "media-aware" edge
platform designed to revolutionize the way carriers deliver enhanced services to small and
large businesses. The TransMedia MultiMedia Switch (MMS) 1600 platform can help seamlessly
converge high-performance data communications with traditional public voice communications
to provide lower-cost services and rapidly provision new value-added, multiservice
offerings.
Targeting established and new service providers, the MMS 1600 is one of the first
carrier-grade edge platforms with the power and intelligence to integrate carrier networks
(the PSTN, IP, and ATM) and media traffic types (voice, data, or video), while
accomodating transport speeds from DS0 to OC-48. TransMedia's MultiPath technology and
high-density, scalable architecture are designed to give the system its
"media-aware" intelligence.
No. 529, www.ctimag.com/freeinfo
Solidum Intros Fast Packet Processing
Solidum Systems Corporation has developed advanced packet classification technology needed
to create equipment powerful enough to support applications such as multigigabit networks,
Internet telephony VPNs, and consolidated corporate networks. Solidum now has available a
packet classification language, compiler, and interface card - all designed to enable
developers to efficiently build devices, which process instantaneously and increase
ability to support Quality of Service. Solidum's PAX technology can facilitate a new
generation of chipsets, interface cards, and networking equipment able to support more
complex mixes of traffic and the necessary quality standards such as the IETF's DiffServ
standard. Solidum plans to target three groups to whom service providers and enterprise
users can look for faster, more flexible services, along with more sophisticated bandwidth
and network management: developers of ICs and NICs; manufacturers of microprocessor
components; and networking equipment vendors.
No. 550, www.ctimag.com/freeinfo
VTG Extends TAPI Access Via MVIP
Voice Technologies Group (VTG) has announced it is expanding the capabilities of its
VoiceBridge 2000 product line to enable Microsoft's TAPI access to DSP cards via
multivendor integration protocol (MVIP). This version of VTG's PBX integration board is
expected to support TAPI functionality between VoiceBridge 2000 and Natural MicroSystems'
Alliance Generation DSP resource boards. "Allowing the TAPI service provider access
to the DSP card via MVIP will give developers faster processing power, increased
scalability, and easier customization," said Bob Fritzinger, executive vice president
and CEO for VTG. VoiceBridge 2000 - built on VoiceBridge-PC - is designed to support TAPI
2.1 bundled with Windows NT 4.0 and can offer 8 ports of digital access to the PBX by
emulating powerful phones used by attendants, ACD supervisors, and agents. Applications
such as Internet telephony, IVR, inbound call center, wireless communications, voice mail,
and custom solutions can take advantage of the board.
No. 523, www.ctimag.com/freeinfo
Teltone Announces Caller ID Module For Emulator
Teltone Corporation has announced development of a new international caller ID software
module for its Telephone Line Emulator (TLE). The module can add to other available
software modules to provide advanced simulation, international signaling, and automated
testing - all to allow product developers increased choices for testing their telecom
products. The new module is designed to offer caller ID protocols used in Australia,
France, Germany, Holland, Singapore, Sweden, the United Kingdom, and others supporting
FSK- and DTMF-based caller ID. Teltone's TLE is designed specifically for production test
and design engineering applications to offer cost- and time-saving features. The TLE can
generate call progress tones, ringing frequencies, and ring cadences for various countries
and can simulate calls between countries, with the International Signaling module.
No. 544, www.ctimag.com/freeinfo
NMS Delivers SS7 Software For Boards
Natural MicroSystems (NMS) has announced Release 2.0 of its SS7 software for the TX Series
of telecommunications boards. The new version can allow CT developers to build CO-based IN
applications for enhanced services, such as messaging and prepay, and enables developers
to offer advanced call control and enhanced services features for Internet
telephony-based, next-generation services. SS7 Release 2.0 is designed to offer
dramatically increased ISUP performance for call setup and routing to double the rate of
SS7 Release 1.5 - without a hardware upgrade. Also, the new version can offer support for
Solaris. Other new features with the product include improved support for ISUP Q.767,
China TCAP and SCCP, Global Title Translation, and a new management API for SCCP.
No. 545, www.ctimag.com/freeinfo
CenterForce Unveils Beta Release of Call Center App
CenterForce Technologies has announced the beta release of CenterForce Analyzer, a call
center operations management software solution - designed to measure agent, team, and call
center performance against user-defined goals to provide immediate access to accurate,
well-organized performance results. Analyzer is Y2K-compliant and features a
user-friendly, Web-based interface. Analyzer can be used across an entire organization, by
front-line managers to evaluate agents; call center analysts to perform multidimensional
analysis; and executive managers to retrieve detailed individual/organization performance
data. The product can consolidate and process data from predictive dialers, ACDs, CTI
systems, and enterprise applications to pinpoint specific areas of potential productivity
improvement and cost savings.
No. 528, www.ctimag.com/freeinfo
One Stop Intros CompactPCI Burn-In Enclosures
One Stop Systems has announced the introduction of its burn-in enclosure with a backplane
in both 3U and 6U form factors. The new enclosures can allow developers to load 10 to 20
CompactPCI boards into the backplane and exercise them simultaneously to specific stress
requirements. The P1 connectors on the backplane are designed to offer power and ground to
each board but do not bus signals across slots. Both versions can allow board developers
to install and remove CompactPCI boards easily and conveniently. "Together with the
board test station introduced in 1998, the burn-in enclosure provides the tools necessary
in board manufacture and test," said One Stop President Steve Cooper.
No. 525, www.ctimag.com/freeinfo
CosmoCom Completes Internet Customer Service
CosmoCom has released CosmoCall Version 2.0, a virtual call center developed by the
company, designed to integrate advanced virtual ACD, IVR, and unified messaging to enable
complete routing and blending of any incoming telephone or Internet call, voice, fax, or
e-mail message. The enhanced system can allow any company - specifically those in
electronic commerce or customer support - to operate a scalable call center using IP from
end to end. Call center representatives can work with a single appliance - the computer
terminal - to effectively respond to any customer inquiry. All calls received at a
CosmoCall center are converted to IP. The new product can be implemented as a standalone
call center solution or used to enhance an existing legacy call center system.
No. 531, www.ctimag.com/freeinfo
Diversified Offers Fault-Tolerant Enclosure
Diversified Technology has announced the release of the new FTS906 Industrial Rackmount
Fault-Tolerant Enclosure. The FTS906 is a 19� rackmountable computer chassis - designed
to combine a small enclosure, large power supply, fault-tolerance/serviceability,
diagnostic features, cooling, slot count, and large storage capacity into one package. The
product also features dual, hot-swappable 300- or 400-watt power supplies, which can
operate in a load-sharing, redundant mode with their own self-contained airflow system. In
addition, the FTS906 can accommodate up to 20-slot EISA, ISA, PCI/EISA, and PCI/ISA
backplanes.
No. 524, www.ctimag.com/freeinfo
Black Ice Delivers Fax Software For Windows
Black Ice Software has announced the release of Impact Fax Broadcast, a specialized
software designed for large-capacity fax broadcasting with additional e-mail-to-fax
broadcast capability. This feature can enable service bureaus to use e-mail as input for
their broadcasting jobs. The software is based on the company's open fax architecture, can
fully scale from one to 255 ports, and is designed to be compatible with BICOM,
Brooktrout, Commetrex, Dialogic, and Natural MicroSystems fax boards. Impact Fax Software
requires Windows 95, 98, or NT, 6 MB hard drive space, and 16 MB RAM.
No. 542, www.ctimag.com/freeinfo
Brooktrout Unveils Remote Access Portfolio
Brooktrout Technology has announced its new offering of the Brooktrout Netaccess Instant
RAS Series through Tech Data in the United States, and through Brooktrout distributors
internationally. The combination of the Instant RAS Series and Brooktrout's fax products
is designed to create a wide variety of remote access and fax-related products able to
give communications servers more functionality. The Brooktrout Netaccess Series includes
the IRAS-8A, a 4-port BRI server card, and the new IRAS-24A, a 24-port PRI server card.
The IRAS-24A can automatically detect and direct incoming calls over a single connection,
including V.90/56K, legacy analog, and digital connections with Netaccess' AnyCall
technology. Brooktout also introduced IRAS-30A, the international equivalent of the
IRAS-24A card, which includes Remote Access Manager (RAM) software to offer analysis and
port statistics consisting of resource management, sessions usage for accounting and
billing, and access control.
No. 537, www.ctimag.com/freeinfo
Castle Offers Platform For Voice/Data Switching
Castle Networks has unveiled its flagship product - the Castle Networks C2100 Services
Mediation Platform (SMP), a next-generation, CO platform designed to switch both voice and
data traffic. The first customer shipments are scheduled for July. The C2100 SMP
represents a new class of equipment. It can unbundle voice switching from Class 5
equipment and allow service providers to quickly expand into regional markets offering
integrated voice and data services to business customers. In addition, the solution is
designed as a platform for peering with long-distance providers and efficiently feeding
data traffic to ISPs. The hardware/software - based on the Services Mediation Architecture
(SMA) - is designed to offer mediation required to transparently connect to any service
from any network, regardless of disparate signaling, access, and network technologies - in
one single platform.
No. 539, www.ctimag.com/freeinfo
Lucent Announces Tool For Messaging, CT Apps
Lucent Technologies has announced a new application development tool for creating
customized messaging and CT applications. The OctelDesigner environment can enable the
creation of a wide range of customized voice/fax messaging and CT applications to maximize
customers' investments by integrating their Octel Messaging server with their existing
data networking infrastructure. Initial OctelDesigner application categories include
mobility, integrated Web, information access and delivery, integrated workflow, and
integrated call center applications. Lucent has also launched the Octel DesignPartner
Program, a network of third-party application developers specializing in designing
messaging and CT applications. OctelDesigner is built on Microsoft's Visual Basic and
Windows NT operating environments to integrate with popular business software and for easy
customization.
No. 543, www.ctimag.com/freeinfo
Ziatech Offers System For CompactPCI Apps
Ziatech has announced the new ZT 5082 CompactPCI Development System, with an eight-slot
backplane, designed to provide system developers with an affordable, integrated, rackmount
computer for quick development of CompactPCI applications. The 9U system can offer
features important to telecommunications and general purpose applications, including
hot-swap support for on-the-fly board replacement, rear I/O for easy system connections,
and an optional H.110 bus for quick CT application integration. The backplane can support
32- or 64-bit operation. Key platform components include a system CPU with a 233-MHz
Pentium MMX processor, floppy drive, IDE hard drive, CD-ROM drive, and AC power supply.
No. 538 www.ctimag.com/freeinfo
Comdial Launches Digital Switch Platforms
Comdial Corporation has announced it is now delivering the new Impact FXS family of
digital telecommunications systems. The Impact FXS is designed to scale up to 544 ports
and offer a host of software applications. Comdial engineers have modularized the hardware
and software for a cost-competitive solution over a broad range of user configurations.
Targeting both end users and resellers, the Impact FXS is a switching and applications
platform for organizations with up to 500 users. The digital voice switch features an
onboard PC - equipped with a modem - to allow dealers to order operating system and
applications software directly from Comdial and download it to the switch from Comdial's
secure Web site. The switch also includes cost-effective interfaces for ISDN, T1, and
networking over a WAN.
No. 522, www.ctimag.com/freeinfo
EMJ Embedded Ships Teknor System
EMJ Embedded Systems has announced it is shipping the easy-to-use CompactPCI Development
System - TEK-CPCI-1203 - from Teknor Industrial Computers. The system ships with the
backplane and chassis required to support 8 6U slots, storage modules, hot-swappable power
supplies, a hot-swappable fan tray, and full, 80-mm rear I/O support. The TEK-CPCI-1203
can support Teknor's newest CompactPCI SBCs - the TEK-CPCI 1003 and 1004. Both are
designed to offer an exceptional feature set, including dual Ethernet, Ultra Wide SCSI 3,
and optional onboard hard disk/floppy disk on the mezzanine. In addition, a rear panel I/O
transition module, available separately, includes all I/O connectors supported by the
Teknor CompactPCI SBCs.
No. 534, www.ctimag.com/freeinfo
Inter-Tel Releases Gateway Software Upgrade
Inter-Tel has unveiled an upgrade to the Inter-Tel Vocal'Net Internet telephony gateway,
designed to allow business and consumer users to place long-distance calls over IP
networks at potentially lower prices. Inter-Tel Vocal'Net 1.2 software can add client-side
H.323 compatibility for interoperability with other Internet telephony products. Other
benefits include enhanced voice transmission quality and the delivery of real-time fax
support to Inter-Tel Vocal'Net gateways. The new software also can make it easier for
ITSPs to manage networks and process customer accounts by expanding upon the capabilities
of Inter-Tel's Service Provider Package, designed to offer a suite of gatekeeper
applications for managing networks of multiple Inter-Tel Vocal'Net gateways. The
software's support for the G.723.1 and G.711 vocoders can enhance overall voice quality
while offering a migration path from the Inter-Tel Vocal'Net's proprietary call control to
H.323 standards-based control. Real-time fax capabilities for the upgrade can be delivered
by a combination of the company's software and DSP-based fax hardware.
No. 549, www.ctimag.com/freeinfo
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