February 1999
Headlines
News
Copia Offers Support For Commetrex Boards
Copia International, Ltd., has announced that its FaxFacts Fax Server for Windows NT now
can support the Commetrex PowerFax M-series fax boards. All Commetrex M-Series 4- , 8- ,
and 24-port models are designed to offer 14,000 bps fax send and receive capabilities at a
fraction of the cost of competitive boards for customers with moderate to high-volume
faxing requirements. The Commetrex PowerFax M-T1 can offer FaxFacts users an integrated T1
digital trunk, six 50 MIPs DSPs, an onboard 386 processor, and an MVIP-compliant telephony
interface.
No. 500, www.ctimag.com/freeinfo
Wildfire, Compaq Announce Integrated Platform Deployment
Wildfire Communications, Inc., and Compaq Computer Corporation have announced that Pacific
Bell Wireless (PBW - formerly Pacific Bell Mobile Services) is one of the first U.S.
carriers to commercially offer the Wildfire "Here I Am" electronic personal
assistant. After extensive performance reliability testing, PBW chose to deploy the
service based on industry-standard Compaq ProLiant servers installed in its central
office. The solution comprises Compaq ProLiant 6500 servers running SCO UnixWare and
Wildfire software, directly connected to PBW's mobile switching center and SS7 network.
No. 501, www.ctimag.com/freeinfo
Bellcore Rolls Out Unified Messaging
Bellcore has announced that Manitoba Telecom Services, Inc., (MTS) is trialing Bellcore's
next-generation unified messaging solution - the data collected during the trial is
expected to allow MTS officials to plan a commercial rollout of the service to its
subscribers. The Bellcore Unified Messaging solution is designed to allow users to direct
all pages and all voice, e-mail, and fax messages to one central location, enabling the
users to manage both internal and external communications more efficiently. The solution
can allow a sender's medium of choice to be different from the recipient's medium of
retrieving the message.
No. 502, www.ctimag.com/freeinfo
IDT Launches Upgraded PC-To-Phone Service
IDT's Net2Phone has unveiled its completely redesigned version of Net2Phone, one of the
first PC-to-phone services. The new 32-bit version - Net2Phone 9.0 - is designed to
download 30 percent faster, install considerably more quickly, and occupy less space in
the computer than its predecessor. Some new features include a compact GUI, Web page push
from the customer service center, faster performance, and the ability to recharge a
Net2Phone account directly from the client. In addition, the new version also enables
improved speech quality and a streamlined user interface, with a cell phone-like
appearance.
No. 503, www.ctimag.com/freeinfo
Dialogic Announces T.37 Compliance
Dialogic Corporation has announced that its computer-based fax platforms are T.37
standards-compliant to allow store-and-forward faxing over IP networks. The entire line of
Dialogic CP fax boards can support the T.37 standard and help develop Internet fax
applications, such as LAN fax servers, or interoperate with Internet-enabled fax machines.
Dialogic T.37-compliant products have been implemented in, and are supported by, many
leading Internet fax solutions. T.37 is the new standard for store-and-forward Internet
fax, determined by the IETF and ITU.
No. 504, www.ctimag.com/freeinfo
Saratoga Offers CRM Software
Saratoga Systems has announced AvenueService, a new business solution designed to enable
customer service, telemarketing, sales, and customer support departments to access and
share critical customer data quickly and efficiently. AvenueService can deliver robust
telephony capabilities - such as screen pops, auto dialing, conferencing, and other
call-data coordinated actions - with AvenueCTI, another new product. From initial Web
inquiries through sales, customer service, and relationship management, AvenueService can
integrate an organization's customer interaction process across the front office and
throughout the enterprise. The product is used in conjunction with Saratoga's Avenue CRM
system.
No. 505, www.ctimag.com/freeinfo
Amtel Intros Video/Audio Codec
Amtel Corporation has released its high-performance video and audio codec chip - VisionTel
- designed to meet the H.263 and G.723 ITU standards and target video conferencing
applications over a variety of data communications channels, ranging from PSTNs (33.6
Kbps) to LANs (1.5 Mbps). Amtel plans to license several TV set-top videophone reference
designs, which can monitor the effective transfer rates of the communication lines and
amount of motion in the transmitted video. VisionTel can support PIP display and
still-image compression/transmission.
No. 506, www.ctimag.com/freeinfo
TEAC Unveils Call Retrieval System
TEAC has introduced the Windows NT-compatible Playback Access System (PAS), designed to
place up to 300,000 channel hours of call recording online - accessible in moments without
requiring retrieval by a third party. The automated system can store and load the desired
disk on demand, and recording can be simultaneously accessed by up to 12 users. Stored
calls can also be attached to e-mail messages or saved on the workstation HDD. Every
system is designed to support up to 255 computer connections and is secured to ensure
privacy and eliminate unauthorized access to recordings.
No. 507, www.ctimag.com/freeinfo
TCS Launches Global Service Bureau
TCS, Inc., has announced availability of its enhanced international service bureau,
designed to enable communications providers to speed value-added services to market
without heavy capital costs of owning and maintaining an enhanced services platform. TCS
has deployed a global network of enhanced programmable switching platforms, allowing each
carrier to offer its full menu of services in any market with a local node. Enhanced
services include pre- and postpaid calling cards; unified messaging; personal numbering
service; virtual international, toll-free services; and other virtual office solutions.
No. 508, www.ctimag.com/freeinfo
Nortel Networks Integrates USB With Speech Rec
Nortel Networks has announced the integration of the Meridian 9617 USB telephone with
Personal Voice Dialer (PVD), an advanced speech recognition application. Expected results
are users' ability to "dial" the Meridian 9617 USB phone just by speaking a
name. PVD uses Nortel Networks' OpenSpeech Recognition technology and is
speaker-independent. The integration is designed to use the power of a PC to offer users
advanced call management and convenient access to CT applications.
No. 509, www.ctimag.com/freeinfo
Iridium Activates Global Paging/Messaging
Iridium, LLC, has announced activation of one of the world's first global paging and
messaging networks. Iridium World Page service, featuring pagers manufactured by
U.S.-based Motorola and Japan-based Kyocera, is planned to allow customers to receive
alphanumeric messages of up to 20 characters, virtually anywhere on the planet. The system
can act either as a standalone service or as a complement to Iridium voice and short
messaging services. Iridium has designed its system to accept messages from many popular
input methods, including operator dispatch centers, touchtone telephones, e-mail, and the
Web.
No. 510, www.ctimag.com/freeinfo
ComponentSource Offers ActiveX Product
ComponentSource has announced that it is distributing Message-Master Developer Suite V1.1,
by Derdack Software Engineering, from its Web site - www.componentsource.com. The new product is a
32-bit ActiveX component for sending alphanumeric messages to mobile phones or pagers
through modem and ISDN connections. Message-Master can support TAP and UCP for worldwide
use and offers features such as scheduled delivery, transmission notification, resend
ability, single and group transmission, automatic splitting of large messages, and more.
The developer can also define services for local carriers with Message-Master.
No. 511, www.ctimag.com/freeinfo
UMAX Intros Ethernet PC Card
UMAX Technologies, Inc., has announced the UmaxLink-250TX 32-bit CardBus 10/100M Fast
Ethernet PC Card, designed to deliver maximum network throughput for high-bandwidth
network and client/server applications, including graphics, multimedia, Internet, and
database applications. The product features fast, seamless operation, along with real-time
bandwidth auto-sensing and switching, 32-bit bus mastering, full-duplex capabilities for
doubled network connecting speed, and power management for better notebook battery
performance.
No. 512, www.ctimag.com/freeinfo
L&H Releases Speech Utility Suite
Lernout & Hauspie has introduced its Now You're Talking Deluxe suite of speech-enabled
accessories, designed to make searching the Internet, scheduling meetings, and calculating
numbers by voice easy and fun. The suite can allow users easy voice access to their most
commonly used desktop functions, through an intuitive, simplified user interface and
spoken hotkeys. The suite uses the company's Voice Xpress continuous speech recognition
engine and can support Microsoft Office 95 and 97 applications. The suite also includes
text-to-speech technology.
No. 513, www.ctimag.com/freeinfo
Cross Country Forms Internet Support Venture
The Cross Country Group announced that it has formed a new company - eSupportNow -
designed to provide Internet-based sales support and customer service programs to leading
e-commerce companies. These services are planned to be offered as a value-added option via
ISPs and Web integrators. Electronic customer response services include 24 x 7 x 365
"NetRep" online response, intelligent prompt e-mail handling, proactive chat
interaction, and complete support for Internet telephony communications - all expected to
enable Web sites to serve as true e-commerce gateways and offer real-time customer support
and interaction with site visitors.
No. 514, www.ctimag.com/freeinfo
CommercePath Offers Fax Server Upgrade
CommercePath, a wholly owned subsidiary of AVT Corporation, has announced CommercePath
2.0, the latest version of the Windows NT-based fax server. The CommercePath line of
scalable production fax servers and modules is designed to offer simultaneous, high-volume
fax services to mainframes and mid-range LANs, as well as EDI translators and e-mail
applications. The new version can enable ERP applications such as SAP and Oracle and is
back-ended with the Microsoft SQL Server. CommercePath 2.0 also features a browser-based
interface and remote fax tracking/server administration applications.
No. 515, www.ctimag.com/freeinfo
Centrepoint Extends Phone System
Centrepoint Technologies is introducing ScanSend, a new feature enhancement for Version
3.10 of the Concero Switchboard, designed to convert digital copies of paper documents
(scanned in through a fax machine) to PDF, activate e-mail software, open a new message,
and automatically insert the file as an e-mail attachment. ScanSend can allow for
convenience and cost savings, helping eliminate the long-distance charges associated with
traditional faxing. ScanSend is planned to be included in all Concero Versions 3.10 and
higher. Concero is an advanced phone system designed to integrate existing phones, fax
machines, modems, PCs, and other office equipment into one easily managed system.
No. 516, www.ctimag.com/freeinfo
CastleNet Adds Framework To Portfolio
CastleNet, LLC, has announced CastleNet Framework, an integrated product suite designed to
allow any business enterprise to develop, deploy, and distribute interactive content
across any combination of extranets, intranets, and the Internet. It is expected to serve
as the foundation of all new product development at the company. The CastleNet Framework
can enable applications to be set up centrally or by authorized users, and information can
be customized so that each user gets only the interactive content desired, delivered to
the desktop in real-time. Utility Server and Studio features can, respectively, offer
automatic administration of app-controlled paging, faxing, and e-mail; and allow
developers to design, test, and integrate new app logic.
No. 517, www.ctimag.com/freeinfo
AudioCodes Unveils FoIP/VoIP Board
AudioCodes has announced the TrunkPack-VoIP/04, a new four-port PCI analog VoIP/FoIP board
for Internet telephony, designed to offer small Internet telephony gateways, VPN networks,
and enterprise sites the ability to take advantage of AudioCodes' technology. The short
PCI form factor baseboard includes AudioCodes' recently announced AC48104A-C audio
compression DSP, which can perform compression, echo cancellation, in-band signaling, call
progress detection and generation, and T.38 fax relay supporting up to five-second delay.
Two dual-line interface daughter cards can also be installed to create various
combinations of FXS, FXO, and E&M solutions. Supportive Windows drivers are designed
to be compatible with the digital TrunkPack series' APIs and drivers, so the same gateway
application can utilize both analog and digital boards.
No. 531, www.ctimag.com/freeinfo
PICMG Launches Field Test For NT 5.0
The PCI Industrial Computer Manufacturers Group (PICMG) has just launched a field test of
hot-swap infrastructure software for Microsoft Windows NT 5.0 - developed by Pigeon Point
Systems - among its executive and associate membership. The Hot Swap Software
Infrastructure Project was commissioned by PICMG to implement key components of the
hot-swap software architectural framework defined in the group's hot-swap specification.
Key components in the field test distribution include a hot-swap test facility, a primary
kernel mode driver, platform miniports, and a white paper on ACPI and its relationship to
hot swap. "At the conclusion of the project, PICMG members and others will be able to
add hot-swap awareness to their NT 5.0-based platforms by combining the output of the
project with small, platform-specific modules," said PICMG Vice President for
Technology Richard Somes.
No. 532, www.ctimag.com/freeinfo
TeleDirect Announces Campaign/Predictive Dialing System
TeleDirect International, Inc., has announced the launch of LIBERATION 6000, designed as a
standards-based campaign management and predictive dialing system that can dramatically
streamline the campaign creation process while offering unprecedented dialing flexibility.
The solution runs on a Windows NT platform, relies on Dialogic boards and can leverage the
Microsoft SQL Server and support H.100 and S.100 standards. Able to support from 4 to 96
agents and 8 to 192 analog or digital trunks, the solution features Campaign Builder, an
integrated element designed to offer supervisors a convenient way to create and track
campaigns. In addition, Application Builder is another wizard tool designed to streamline
development of agent applications and scripting while providing a simple way to integrate
the applications with any back-end system.
No. 546, www.ctimag.com/freeinfo
MIND CTI Billing Announced Interoperable With Gateways
MIND CTI has announced that its MIND-iPhonEX billing system works concurrently with ITXC's
network and the Lucent and VocalTec gateways. MIND CTI is providing ITXC with the billing
package for its wholesale accounting and billing of voice and fax communications. ITXC is
one of the first Internet telephony exchange carriers to offer commercial service across
two leading Internet telephony platforms in a revenue-generating environment. The
MIND-iPhonEX system is reported to be one of the first billing systems to work in this new
interoperable environment. "MIND CTI is first out of the starting gate with a billing
solution, which takes advantage of the interoperability planned by ITXC, of VocalTec and
Lucent gateways," said ITXC Chairman and CEO Tom Evslin.
No. 543, www.ctimag.com/freeinfo
Artisoft Releases New System, Ships ActiveX Kit
Artisoft, Inc., has released the new TeleVantage 2.1 phone system and is shipping Visual
Voice 5.0. TeleVantage 2.1 is designed to allow businesses to customize their call
handling by creating small call centers. The new version offers added features such as
ACD, international support, and integration with TAPI-compliant applications (including
contact management systems), as well as enhanced Centrex telephony and pager support, and
integration with Artisoft's Visual Voice Pro telephony SDK. TeleVantage 2.1 can support T1
trunks and scale up to 48 analog trunk lines and 144 extensions. Visual Voice 5.0 is
designed to offer developers the tools to create global telephony applications, ranging
from IVR to large, Web-enabled call centers. With the toolkit, developers can create
applications - including VoIP applications - that span multiple computers over LANs,
intranets, and the Internet.
No. 530, www.ctimag.com/freeinfo
NetDIVE Delivers Java Client/Server
NetDIVE has announced the release of CallSite, designed as a Java client/server system for
Web-based call center and customer service. CallSite can enable visitors to a Web site to
call for instant communication with company staff no matter where staff is located.
Visitors do not need to download or install a plug-in before engaging in voice
communication. CallSite is also designed to work across all Java-enabled browsers and
operating systems and can help increase sales or general customer satisfaction while
significantly reducing communications costs for the company. The solution offers a Secure
Communication mode (so visitors/customers can provide sensitive information), as well as
call routing, call forwarding, document sharing, an open API for connection, and other
features.
No. 534, www.ctimag.com/freeinfo
Dialogic Initiates Developer Program
Dialogic Corporation has announced the launch of the GetConnected support program for its
CT-Connect family of CT software components. The new program is designed to assist
application developers and integrators in successfully delivering application solutions.
The program offers technical and marketing assistance, along with both free and for-fee
services, designed to provide the information, tools, and development environments
solution providers need to rapidly implement and market CTI-based applications. The
program is open to any solution provider interested in using CT-Connect software
components and highlights free product seminars, expanded CTI lab services, a beta trial
program, cooperative marketing services, and a GetConnected newsletter.
No. 527, www.ctimag.com/freeinfo
NMS Provides Hot-Swap Platform
Natural MicroSystems (NMS) has announced the general availability of one of the industry's
first hot-swap CompactPCI network interface and DSP resource boards for high-value voice
processing and telecommunications switching solutions. The CompactPCI Alliance Generation
Quad T1 and E1 boards can address the high-availability and reliability requirements for
PSTN infrastructure equipment, while supporting standard application development tools
available for the Windows NT and UNIX operating systems. The two boards are designed to
enable development of ruggedized PC-based PBXs, IP gateways, and IN services based on NT
and UNIX, and each can support four integrated digital trunk interfaces to offer 96 and
120 ports of advanced call processing in a single slot. These can leverage the PCI bus and
support the ECTF H.110 specification.
No. 525, www.ctimag.com/freeinfo
Mosaix Releases Call Center Management Software
Mosaix, Inc., has announced general availability of Producer 1.1, an enhanced version of
its application software designed to enable companies to quickly and easily manage call
center operations, using the Mosaix Call Management System. With expanded management
features and flexible configuration options, Producer 1.1 can enable call center managers
to customize their predictive dialing applications to meet changing business needs. The
new software is designed to allow customers to quickly add, delete, and modify calling
list download and upload files to handle different types of campaigns - from telemarketing
to collections applications. Also, the software can enable businesses to capitalize on
revenue opportunities by offering tighter control over changes to calling list formats,
automated messages, and inbound/outbound call wait queues. The software features a
Windows-based interface to incorporate easy-to-use screens designed to allow for rapid
system configuration changes without extensive programming expertise.
No. 537, www.ctimag.com/freeinfo
8x8, NetSpeak, Motorola Announce Interoperability
8x8, Inc., NetSpeak Corporation, and Motorola, Inc., have announced the interoperability
of their broadband Internet telephony technologies, which are based on a new protocol
designed to bridge circuit-based PSTNs and IP-based networks. The SGCP specification is a
component of the emerging PacketCable Interface Specification being defined by CableLabs.
The technologies involve 8x8's Packet Gateway, Motorola's MTA-1, and NetSpeak's Call
Agent. Phone calls can be placed between the 8x8 and Motorola gateways using standard
touchtone phones, with the NetSpeak Call Agent routing the call across a broadband cable
network. The 8x8 and Motorola gateways can compress the audio down to 6.3 Kbps to allow
for the most efficient use of bandwidth without any sacrifice of quality.
No. 544, www.ctimag.com/freeinfo
MCK, 3Com Achieve Remote Access Over Cable
MCK Communications, Inc., and 3Com Corporation announced they have achieved remote voice
access to the PBX over a cable network, utilizing MCK's IP EXTender technology and a 3Com
DOCSIS-compliant cable modem to access a remote PBX over MSO-provided business IP service.
The achievement reflects the companies' commitment to offering value-added applications
such as remote voice technology over either circuit or packet networks. The applications
are expected to be available soon to any user on any network, allowing remote workers
seamless access to their PBX, key, or ACD system. The technology means that a telecommuter
can now use the same deskset employed in the office, with all its supported telephony
features (such as four-digit dialing, transferring, conferencing, voice mail signaling,
paging, and ACD and call accounting features).
No. 540, www.ctimag.com/freeinfo
ECTF Offers S.100 Revision
The Enterprise Computer Telephony Forum (ECTF) has announced the immediate availability of
S.100 Revision 2, a major update to the S.100 Interoperability Agreement, which documents
a framework and API specification for CT media services. The release - available for
download off the organization's site, www.ectf.org - is
designed to upgrade S.100 with enhancements to further expand its appeal to developers of
CT server implementations, telephony resources, and applications. Improvements include
those in the client/server framework, in the behavior of objects defined by the
specification, and in the functionality and capabilities of resources available to S.100
client applications.
No. 520, www.ctimag.com/freeinfo
FlexMedia Releases Voice/Web Platform
FlexMedia has announced the availability of FlexWire, a scalable telecommunications
platform designed to allow wireless and wireline carriers to integrate Internet
applications with their voice networks and back office systems. FlexWire can make it
easier for carriers to use the Web to offer their customers traditional enhanced voice
network applications such as voice mail, unified messaging, and calling cards, as well as
new personalized Internet services, including e-commerce, and search services. The
solution can allow carriers to turn their voice networks into a unique Internet portal for
customers. In addition, FlexWire can offer open component technology, which provides
access to the basic building blocks of the platform, so carriers and service providers can
integrate new technologies quickly and cost-effectively and develop their own custom
applications, which leverage existing infrastructure.
No. 529, www.ctimag.com/freeinfo
Tadiran Intros New Speech Rec Product
Tadiran Telecom's Public Switching Systems Division is unveiling its premier telecom
speech recognition product - VoiceWay - expected to become one of the most accurate,
friendly, and secure, continuous speech recognition products on the market. VoiceWay is
expected to simplify the way people make telephone calls from office phones, cellular
phones, and payphones, only requiring users to speak the names or numbers they wish to
reach. VoiceWay's Voice Activated Dialing system can quickly process the call. In
addition, the VoiceWay Navigator can enable callers to verbally access any automated
information system using touchtone input. Calling card users can enjoy a VoiceWay Card,
designed to identify callers' voices and call the appropriate destination - with no
operator assistance required.
No. 538, www.ctimag.com/freeinfo
American Technology Unveils FR Series
American Technology, Inc., has announced a new series of frame relay access products,
called the Elements, designed to offer a solid foundation for reliable data transmission
when sending voice, IP/IPX, or nonLAN data traffic. The first of the series, the Emerald
is an IP/IPX router that can be installed in field or home offices, and that can, with
RFC-1490 compliance, interoperate with other routers and frame relay access products
supporting RFC-1490. The cost-effective feature is expected to eliminate the need for
stand-alone routers. Available in V.35, DDS, or T1/FT1 WAN interface modules, the Emerald
can auto-configure any built-in HTML 3.2-compliant Web browser user interface to match the
access line and can self-configure the frame relay LMI interface to match your service
provider.
No. 521, www.ctimag.com/freeinfo
TeleSynergy Offers PC-Based PBX
TeleSynergy Research, Inc., has designed its TelePCX for small to mid-sized businesses
with a PC-based, user-friendly interface to eliminate the inaccessible characteristic of a
proprietary PBX. Integrated voice mail functions are designed to allow users management of
messages from the desktop. Basic functions include auto-attendant/voice mail, desktop call
processing, along with call distributor, screen pop, call logging, IVR, voice
broadcasting, fax-on-demand, and fax broadcasting. The system's functions are based on the
company's TeleSUITE Application Program Generator. The system is based on the company's
412 PBX Card (TX-412), which supports 4 ports/12 extensions and two-line voice processing.
An added Switch Card (TS-1128/1256/1384) can enable TelePCX to support up to 32 ports and
96 extensions, allowing flexibility for different-sized environments.
No. 519, www.ctimag.com/freeinfo
CCPU Launches Kit For Sun CompactPCI Boards
The Continuous Computing Corporation (CCPU) has announced the launch of one of the first
Telco Starter Kits for Sun Microsystems' UltraSPARC processor-based CompactPCI platform.
The kit is designed specifically for the central office and contains features required by
the CO environment such as redundant, dual-feed power supplies, remote power cycling, and
a robust operating system. This system is designed to deliver high-quality telco
applications to market quickly and cost-effectively. The kit is available in simplex and
duplex and high-availability configurations. The systems include the SPARCengine CP 1500
processor, dual-feed, -48 VDC power, and an SCSI dual disk drive, as well as CCPU's
proprietary hardware and software network, monitoring, and control technology for
sophisticated system maintenance. Applications for the kit include the advanced
Intelligent Network, operations systems support, and the Internet.
No. 535, www.ctimag.com/freeinfo
InnoMedia Releases Gateway Starter Kit
InnoMedia, Inc., has announced the availability of a starter kit for its InfoGate IP
Telephony Gateway, consisting of two InfoGate units and software priced at $6,495, 20
percent less than the single unit price. The low cost is expected to allow companies to
affordably deploy an initial two-node, VoIP gateway and realize benefits of VoIP
technology. The InfoGate system comprises a four-port analog card and Gateway and
GateKeeper software engineered to provide voice quality, reliability, and scalability not
previously available in an analog solution. The system ships with a fully integrated IVR
system with a powerful GUI designed to allow for complete call-flow customization, plus
support for prepaid calling cards through ODBC-compatible call detail records and
real-time cutoff, based on minutes expiration. Dynamic bandwidth allocation is designed to
automatically adjust audio parameters to optimize voice quality while maximizing the
number of calls that can be supported over limited bandwidth.
No. 524, www.ctimag.com/freeinfo
Aculab Announces Card For Multichassis Systems
Aculab, plc., has announced the Aculab MC3 board. The MC3 is designed to enable developers
and integrators to develop resilient, capable, high-density, highly scalable systems
quickly and cost effectively. The MC3 backbone, as an interconnection between chassis in a
multichassis system, consists of two 155 Mbps, counter-rotating rings for an expected
benefit of total interconnectivity of a minimum 4846 full-duplex calls over the two
fibers. Also, resilience and fault tolerance are possible during chassis/fiber segment
failure, as routes from any one point to any other point within the system can be found
over the remaining portion of the ring. With dual MVIP buses, the card is designed to
allow traffic from more than 8 dual E1 trunk cards within a single chassis to be placed on
an MC3 fiber backbone for termination elsewhere in a multichassis, interconnected system.
No. 518, www.ctimag.com/freeinfo
Nova CTI Announces Enhanced Call Center Suite
Nova CTI, Inc., has announced the release of the newest version of the NovaMAX Suite of
Call Center Solutions - a bundled NovaMAX 4.0. The software package is designed to enhance
the features and functionality of the NovaMAX Suite with the addition of enhanced NovaMAX
IVR, multimedia contact routing, and NovaMAX Alert. NovaMAX 4.0 can augment PBX systems
from Nortel, Lucent, and Siemens and also offer call centers management tools required to
monitor, message, and report. NovaMAX 4.0 is bundled with, and deployed on, the NovaMAX
Telephony Server, designed as an open, industry-standard client/server platform .
No. 541, www.ctimag.com/freeinfo
SoftLinx Releases Y2K Fax Upgrade
SoftLinx, Inc., has announced the release of its Year 2000-compliant Replix unixFAX
Version 4.3 for Solaris, designed to ensure the system will function properly in the Year
2000 and beyond. The new version is designed to offer multiple, enhanced fax features.
Now, users can fax documents directly from their application over the company network, and
inbound faxes can be viewed and managed right in their e-mail boxes with any standard
image viewer. Replix unixFAX is designed to offer powerful, Internet/intranet fax
messaging capabilities, which not only can ensure seamless interoperability with an
application over the corporate network, but also provide integration of e-mail for
companies constructing their unified messaging strategies. Currently, Replix unixFAX is
designed to be fully scalable and customizable to fit the needs of corporations of all
sizes.
No. 528, www.ctimag.com/freeinfo
I-Bus Intros Highly Integrated CPU
I-Bus has announced the introduction of MantaRay - a highly integrated, Pentium II passive
backplane CPU board - designed to use Intel's latest 440BX chipset to support processor
speeds of up to 450 MHz with a 100 MHz external clock, and up to 333 MHz with a 66-MHz
external clock. Options include an onboard Ethernet, SCSI, and video. These features can
allow the customer to both use the add-in slots for application boards with no worry about
the availability of peripheral boards and to create more dense systems in a smaller
footprint while increasing the focus on the application and added value. MantaRay is based
on the standard for PCI in passive backplanes, established by PICMG. It can support up to
1 GB SDRAM, and it contains its own internal Level II cache embedded in the Pentium II CPU
module.
No. 522, www.ctimag.com/freeinfo
SBS Micro Intros CompactPCI Rackmount Unit
SBS Micro Alliance has announced the Model CP8000 industrial rackmount, CompactPCI
enclosure, designed to be used in a variety of applications such as telecommunications and
wireless communications. The CP8000 features an eight-slot CompactPCI backplane for 6U
cards and can accept special telephony backplanes. In addition, the 9U-high enclosure is
designed to accept a wide spectrum of plug-in, CompactPCI CPU cards from the PowerPC to
the Pentium II processor. Dual 250-watt, hot-swappable power supplies can allow the system
to continue operation if one supply malfunctions. The control panel consists of a recessed
power and reset switch with power-on and hard drive LEDs.
No. 526, www.ctimag.com/freeinfo
TouchWave Intros Enhanced IP Phone System
TouchWave has designed its new WebSwitch 2000 to offer Internet telephony alongside
traditional service and save companies and organizations long-distance and international
phone costs. New voice compression technologies are designed to allow the WebSwitch to
provide high-quality service over IP networks such as the Internet. The WebSwitch hooks
into a company's IP network allowing free voice traffic. Employees across the country can
phone each other and speak for free, for an unlimited time, simply by dialing each others'
extensions. TouchWave's PhoneLink, a companywide PC-based directory, can allow users to
optionally dial extensions directly from their PCs. WebSwitch's installation involves
plugging in phone lines and connecting the WebSwitch's Ethernet port to the network.
No. 539, www.ctimag.com/freeinfo
One Stop Unveils Integrated I/O
One Stop Systems has announced the introduction of its integrated I/O backplane for
CompactPCI-architecture computers. The 6U, eight-slot backplane is designed to incorporate
the rear I/O of the Teknor series of Pentium and Pentium II CPU boards through the
backplane. I/O signals from the CPU board's J3, J4, and J5 connectors - routed to headers
on the backplane - can easily be cabled to internal I/O such as disk drives or to a
bulkhead on the front or rear of the enclosure. Expected results are reduced costs of the
CompactPCI system by eliminating the CPU's transition module and reducing the related
hardware and enclosure requirements.
No. 545, www.ctimag.com/freeinfo
CSS Intros Rackmount Systems
CSS Laboratories, Inc., has introduced two models of rackmount systems for
budget-conscious users, designed for industrial automation, computer telephony, data
acquisition, and systems integration. The ProRACK 2000ATX and ProRACK 4500ATX are built to
offer the same top-quality components as CSS' high-end industrial systems. Designed to
withstand the harsh environment of the factory floor, both models feature rugged,
industrial-hardened chassis of 16-gauge steel to minimize EMI/RFI interference, as well as
a positive pressure filtration system to protect against dust, dirt, and heat. The models
also feature an externally switchable, 250-watt power supply and can deliver the
processing power of a CSS Pentium II, processor-based ATX motherboard, with processor
speeds of 350 to 450 MHz.
No. 536, www.ctimag.com/freeinfo
Mercom Releases API For Voice Server
Mercom Systems, Inc., has announced the availability of RAPI-X, designed as an advanced
recorder control API, based on Microsoft's ActiveX technology, to tightly integrate the
core functions of an Audiolog Server into the customer's primary business applications.
RAPI-X can enable call centers to dynamically control the start and stop of recording on
each channel and to attach call-specific data to each recording. Through RAPI-X, agent and
supervisor desktop applications can be enabled to query the Audiolog Server's Catalog
database and can initiate playback of stored audio. Other supported functions include
agent log-on and log-off, remote live monitoring, remote diagnostics, and time
synchronization. Audiolog now can support passive recording of voice channels on T1 and E1
digital circuits, including ISDN Primary Rate and Euro-ISDN30. The Audiolog server can
integrate readily with PABX, ACD, and CAD systems, as well as call center, help desk, and
other mission-critical facility software and standard corporate databases.
No. 542, www.ctimag.com/freeinfo
Brooktrout Offers High-Density Fax/Voice Boards
Brooktrout Technology, Inc., has announced high-density versions of its broad line of PCI
TR114 Series fax and voice boards. Brooktrout has added two 16-channel PCI boards - one
with an MVIP interface, and one with an SCbus interface. In addition, Brooktrout is now
shipping an eight-channel PCI board with an MVIP interface and an eight-channel PCI board
with an MVIP and T1 network interface. Brooktrout's TR114 intelligent fax boards are
designed for mission-critical applications and can provide several, advanced fax features
such as superior interoperability (T.30), accurate call progress reporting, on-the-fly
image handling, and lower-power consumption and heat generation per port. These features
are expected to result in shorter call duration, better connectivity rates, more system
uptime, and up to 60 percent reductions in fax phone bills.
No. 523, www.ctimag.com/freeinfo
TMSI Delivers CTI Call Center Suite
TMSI Incorporated has announced the general availability of version 4.3 of its InterLYNX
CTI call center product suite. InterLYNX CTI version 4.3 is designed to add several new
features to the robust CTI middleware product, which include InterLYNX EasyReach (an
automated outbound dialing solution), InterLYNX ScreenPhone (a desktop, PC-based telephony
product), and InterLYNX WebLink (a powerful solution designed to integrate customer Web
sites into their customer contact centers). InterLYNX CTI is a Windows NT-based product,
built to offer a software bridge between computers and telephone systems in call center
environments. Available applications include screen pops, coordinated call-data transfer
for single and multisite call center environments, PC-based telephony, IVR integration,
workforce schedule enforcement, and automated outbound dialing.
No. 533, www.ctimag.com/freeinfo |
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