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Communications Solutions Magazine
Formerly CTI� Magazine

 

July 2000

Voice And Data Integration In The Next-Gen Contact Center
By Pat McPhillips And Gary Hill, Rockwell Electronic Commerce
Online Exclusive

Communications Solutions July 2000

NEWS AND VIEWS
Breaking News

Letters To The Editor

Enabling Technologies
Chris Donner, Managing Editor
Modularity means never having to start from scratch. And a modular development strategy will help keep you and your application scalable, robust, and busy as a hamster.

Customer Contact
Carol Drzewianowski, Associate Editor
Need to get some info off the Web while you're lounging on the beach? No problem -- pick up your cell phone and dial into a voice portal.

Corporate Solutions
Carol Drzewianowski, Associate Editor
Don't overlook contact management solutions! They're more than just an address book, they're a key part of your CRM strategy.

Next-Gen Networks
Kevin Mayer, Editorial Director
The blurring of standalone premises equipment owned and managed by the customer and premises-based equipment owned and managed by the service provider has an advantage: no one has to feel intimidated. But what if you take them together as a continuum?

Next-Gen Services
Kevin Mayer, Editorial Director
Just as a child might be fond of a certain structure built of Legos, in the telecom industry it is also possible to resist change. To some, razing the structure is an opportunity, to others, a threat. When it comes to ASPs, that decision might decide who is holding the last block.

PUBLISHER’S OUTLOOK
Who Wants To Be A Telephony ASP?
Rich Tehrani, Publisher
Want to be a millionaire? Rich Tehrani looks at how ASPs work their way up to answering the million-dollar question.

TOM KEATING'S CC:
Mission Impossible!
Tom Keating, Executive Technology Editor
Tom Keating visits a friend and decides to try his hand at VARing. Is it a new career for the director of TMC Labs?

REVIEWS
GL Communications' Digital Central Office Switch Simulator 4.0

Siliconrax-Sliger's Rax2100 Web Server

Artisoft's TeleVantage 3.5

ARTICLES
Communications Solutions� EXPO Spring 2000 Best Of Show Award
Browse through the best of our spring show.

DEPARTMENTS
Analytical Views:  Moore's Law Meets Speech Rec
Brian Strachman, Cahners In-Stat Group

All Brian wants to do is talk talk: to the Web, to his car, to his TRS-80 (well, maybe not that). Speech recognition is gradually moving from dream to reality, mostly due to Moore's Law.

Inside Networking: Clients Thick, Clients Thin
Tony Rybczynski, Nortel Networks
Smart or dumb? Thick or thin? Before you become embroiled in the converged wars, you might want to look at what you really need.

Compass: Information Security In An Open Public Network
Jeff Lawrence, Trillium Digital Systems
There won't be any enhanced applications if network security isn't in place first. Jeff considers various options for protecting the open public network.

On The Horizon: Voice Portals: Building A Network You Can Talk To
Brough Turner, Natural MicroSystems
Where are voice portals headed, and what do they mean for the next round of developments in mobile communications? Brough offers his thoughts on the future of voice and the Web.







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