Formerly CTI� Magazine

April 2000

ARTICLES
Reaching The New World: A Map For Work Management
By Robin Foster, Zack Taylor, and Lucy Sanders, Lucent Technologies
Unless you want to be an armchair traveler, holding a map in your hands is not the same thing as going there.

DEPARTMENTS
Analytical Views:  A Potent Mix
Brian Strachman, Cahners In-Stat Group
Throwing care to the wind, Brian tries his hand at alchemy, mixing LAN telephony with a call center to see what transformations might result. We all know LAN telephony could change the call center, but will LAN telephony be changed as well?

Inside Networking: Application-Optimized Networking: A Case Study
Tony Rybczynski, Nortel Networks'
Enterprise Solutions
A fictitious company provides a case study of some challenges and solutions a typical enterprise might face in keeping their network efficient and profitable.

On The Horizon: Simplifying The WAN Equation
Brough Turner, Natural MicroSystems
Brough Turner offers a simpler vision of the WAN over an IP network to provide differentiated services with application level QoS.

INSIGHTS
Practicing What I Preach
Marc Robins, Associate Publisher
The so-called �Minister of Wireless� straps yet another device onto his belt � PocketMail�s Backflip.

TOM KEATING'S CC:
Tom Vs. Hacker �A True Story
Tom Keating, Executive Technology Editor
Denial of service attacks are making headlines � Tom looks at what these attacks do and discusses some firewall software that might help prevent them.

REVIEWS
SpeechWorks� SpeechWorks 6.0

Voxtron�s TeleButler 3.0

PremiseNET�s MAXX (SOHO PBX)

TriSys Telcom�s Tapit 2000

Nextel�s Digital Calling Service

NEWS AND VIEWS
Breaking News

Enabling Technologies
Chris Donner, Managing Editor
App-gens and service creation environments are like the offensive line for developers trying to march their applications down the field to the goal line.

Customer Contact
Tracey Roth, Guest Editor
Does CRM promise a brave new world of happy customers, or is it merely doublespeak for continued poor customer service on the part of businesses grappling with the Internet model?

Corporate Solutions
Carol Drzewianowski, Associate Editor
There is another �V� that goes over IP, and that�s video. What are the benefits of V(ideo)oIP versus V(ideo)oISDN? IP promises the world over video. So stop talking about it already�

Next-Gen Networks
Kevin Mayer, Editorial Director
Legacy equipment. The term suggests bored press, idle PR people, and glassy-eyed analysts. And yet, legacy equipment is likely to be as much a part of the next-gen network for quite some time. It may not be flashy, but it definitely works.

Next-Gen Services
Greg Galitzine, Consulting Editor
Wireless faces some serious challenges as service providers try to add functionality, build out their networks, and keep their customers satisfied.